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Bigin by Zoho CRM

Bigin by Zoho CRM

Overview

What is Bigin by Zoho CRM?

Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to…

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Recent Reviews

Easy and affordable

9 out of 10
April 04, 2024
Our company has an ERP (exaterra) for small companies in Mexico. We have recommended and installed Bigin to 3 clients so far. At the …
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Bigin by Zoho CRM review

8 out of 10
March 21, 2024
Incentivized
Bigin by Zoho CRM helps us in implementing out go to market strategy very fast. It helps our sales and lead generation process very fast …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 18 features
  • Opportunity management (24)
    8.8
    88%
  • Custom fields (25)
    8.7
    87%
  • Pipeline visualization (25)
    8.6
    86%
  • Workflow management (24)
    8.4
    84%

Reviewer Pros & Cons

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Pricing

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Express

$9.00

Cloud
per month per user

Premier

$15.00

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigin.com/pricing.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $9 per month
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

8.5
Avg 7.7

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

8.3
Avg 7.6

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

8.5
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

8.3
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

8.7
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.5
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

6.9
Avg 7.3

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

8.2
Avg 7.2

Platform

8.9
Avg 7.5
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Product Details

What is Bigin by Zoho CRM?

Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.

Bigin by Zoho CRM Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Interaction tracking

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation

Platform Features

  • Supported: Mobile access

Additional Features

  • Supported: whatsapp integration
  • Supported: X Integration
  • Supported: telephony
  • Supported: Calendar

Bigin by Zoho CRM Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

Bigin by Zoho CRM Video

Bigin by Zoho CRM | An introduction to the CRM software built and priced for small businesses

Bigin by Zoho CRM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesWorldwide
Supported LanguagesEnglish (US), English (UK), French, German, Spanish, Russian, Italian, Japanese, Korean, Portuguese (Portugal), Portuguese (Brazil), Swedish, Chinese (China), Chinese (Taiwan), Arabic (Without  RTL ), Danish, Dutch, Polish, Hungarian, Turkish, Vietnamese, Hindi, Croatian, Czech, Thai, Bulgarian, Hebrew, Bahasa ( Indonesia)

Frequently Asked Questions

Bigin by Zoho CRM starts at $9.

Pipedrive, Insightly, and Freshsales are common alternatives for Bigin by Zoho CRM.

Reviewers rate Lead management highest, with a score of 9.1.

The most common users of Bigin by Zoho CRM are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(116)

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
My experience with Zoho Bigin has been exceptional. This tool has become an invaluable asset in my day-to-day operations. Before using Bigin, managing hundreds of leads and customers was quite a challenge. I relied on Excel spreadsheets, which made organizing and tracking my work incredibly cumbersome. However, since integrating Bigin into my workflow, everything has changed for the better.The ease of use and efficiency that Bigin offers are unmatched. Now, I can focus on the most important prospects without getting lost in a sea of scattered data. The Bigin mobile app deserves special recognition. Thanks to it, I can manage my tasks and contacts from anywhere, even while traveling. It's like having my office in my pocket, with all the functionalities available and without compromising the quality of work.In summary, Zoho Bigin has dramatically simplified my customer management process and significantly improved my productivity. I highly recommend this tool to anyone looking to streamline their work and stay organized in an increasingly dynamic business world.
  • Have an great app movil
  • Is userfriedly
  • Is easy to setup
  • Increased flexibility in customization options for pipelines and fields.
  • Enhanced reporting and analytics features for deeper insights.
  • Improved integration capabilities with Zoom and my calendar
It's incredibly useful since Zoho Bigin targets micro-SMEs like us, needing affordable platforms with top-notch features. This balance ensures efficient customer management without straining our budget, fostering business growth seamlessly.
Sales Force Automation (5)
92%
9.2
Customer data management / contact management
90%
9.0
Workflow management
90%
9.0
Opportunity management
90%
9.0
Integration with email client (e.g., Outlook or Gmail)
100%
10.0
Interaction tracking
90%
9.0
Customer Service & Support
N/A
N/A
Marketing Automation (1)
90%
9.0
Lead management
90%
9.0
CRM Project Management
N/A
N/A
CRM Reporting & Analytics (2)
90%
9.0
Pipeline visualization
90%
9.0
Customizable reports
90%
9.0
Customization (1)
90%
9.0
Custom fields
90%
9.0
Security (2)
95%
9.5
Role-based user permissions
100%
10.0
Single sign-on capability
90%
9.0
Social CRM (2)
45%
4.5
Social data
N/A
N/A
Social engagement
90%
9.0
Integrations with 3rd-party Software (1)
100%
10.0
Marketing automation
100%
10.0
Platform (1)
100%
10.0
Mobile access
100%
10.0
  • It's helping me maximize focus on key clients and increase sales.
  • It helps me organize my visits more efficiently.
  • Communication with my clients flows better.
March 04, 2024

Soon to be perfect !

ADRIEN DE SOUSA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Very simple and easy to use! Bigin by Zoho CRM is a software that is really very easy to use, there is no need for training, everything is really instinctive. It can be used quickly without complex settings. Those who are less experienced or less comfortable with computers will also easily find their feet! it is very easy to use the application and the synchronization of contacts, calls and calendar is a real plus
  • Simple
  • Easy
  • Quick
  • Fast
  • Google Calendar sync
  • Zoho Contacts sync
Very simple and easy to use! Bigin by Zoho CRM is a software that is really very easy to use, there is no need for training, everything is really instinctive. It can be used quickly without complex settings. Those who are less experienced or less comfortable with computers will also easily find their feet! it is very easy to use the application and the synchronization of contacts, calls and calendar is a real plus
Sales Force Automation (5)
86%
8.6
Customer data management / contact management
90%
9.0
Workflow management
80%
8.0
Opportunity management
100%
10.0
Integration with email client (e.g., Outlook or Gmail)
90%
9.0
Interaction tracking
70%
7.0
Customer Service & Support
N/A
N/A
Marketing Automation (2)
90%
9.0
Lead management
90%
9.0
Email marketing
90%
9.0
CRM Project Management (1)
90%
9.0
Task management
90%
9.0
CRM Reporting & Analytics (2)
100%
10.0
Pipeline visualization
100%
10.0
Customizable reports
100%
10.0
Customization (1)
100%
10.0
Custom fields
100%
10.0
Security (2)
100%
10.0
Role-based user permissions
100%
10.0
Single sign-on capability
100%
10.0
Social CRM
N/A
N/A
Integrations with 3rd-party Software (1)
100%
10.0
Marketing automation
100%
10.0
Platform (1)
100%
10.0
Mobile access
100%
10.0
  • very fast to integrate
Very simplyest
Score 8 out of 10
Vetted Review
Verified User
Incentivized
This is essentially an extension to the larger base CRM that Zoho has. Its great for small business owners and mom and pop shops who look into getting more of a relationship based business approach as to grow by creating trust as small businesses. The tool gives you a hint of what the whole CRM entitles.
  • Lead Management
  • Follow up
  • Customer Relationship Management
  • Mass outreach
  • Mass client relations
  • Generalised sales approaches
Bigin by Zoho CRM is well suited for small businesses of any kind because its more in the niche of personalised approaches to clients and follow ups accordingly so that the relational prospect development and sales occure. It gives you a flavor of the mass CRM that Zoho has as well. The entry path to your CRM journey.
Sales Force Automation (5)
86%
8.6
Customer data management / contact management
90%
9.0
Workflow management
80%
8.0
Opportunity management
90%
9.0
Integration with email client (e.g., Outlook or Gmail)
90%
9.0
Interaction tracking
80%
8.0
Customer Service & Support
N/A
N/A
Marketing Automation (2)
80%
8.0
Lead management
90%
9.0
Email marketing
70%
7.0
CRM Project Management (1)
80%
8.0
Task management
80%
8.0
CRM Reporting & Analytics (2)
85%
8.5
Pipeline visualization
90%
9.0
Customizable reports
80%
8.0
Customization (1)
80%
8.0
Custom fields
80%
8.0
Security (2)
80%
8.0
Role-based user permissions
80%
8.0
Single sign-on capability
80%
8.0
Social CRM (2)
75%
7.5
Social data
70%
7.0
Social engagement
80%
8.0
Integrations with 3rd-party Software (1)
70%
7.0
Marketing automation
70%
7.0
Platform (1)
90%
9.0
Mobile access
90%
9.0
  • Misses the bigger audience
  • Small Deals can be managed better than larger ones
  • Niche product
A solid 8 from my perspective, a tool all small businesses should try out before venturing into the world of larger CRM solutions as this gives you the best entry point into the CRM solution world with ideas about all the modules that are required the most. It can be made a bit more intermediate user friendly by adding a bit more mass approach style features.
I have needed much support as the solution itself is intuitive and doesnt require much apart from some API integrations.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Recruit 50Plus uses Bigin to manage our clients, our strategic partners, and the deals we win (and lose). It is a great CRM for those who are not ready for the "big league" or want to get a feel for the power of a CRM. For us, Bigin is just perfect for the size of our business. We may move to Zoho CRM in the future, but we are in no rush.
  • Easy to use and operate as there are not "23 million" options, but still powerful.
  • Integrates with other Zoho products like Zoho Social, Campaigns and Forms.
  • Allows deals pipelines with fully customisable stages.
  • Share files, notes, emails, etc. between Contacts and Deals.
  • More sophisticated workflows, such as some of the features in Zoho Flow.
  • More than 20 customisable fields.
This depends on their business, its size, and what they are trying to do. For a smaller business, or one starting to employ work flow and management apps, Bigin is a great start.
Sales Force Automation (5)
74%
7.4
Customer data management / contact management
80%
8.0
Workflow management
60%
6.0
Opportunity management
70%
7.0
Integration with email client (e.g., Outlook or Gmail)
90%
9.0
Interaction tracking
70%
7.0
Customer Service & Support
N/A
N/A
Marketing Automation (2)
40%
4.0
Lead management
40%
4.0
Email marketing
40%
4.0
CRM Project Management (1)
50%
5.0
Task management
50%
5.0
CRM Reporting & Analytics (2)
70%
7.0
Pipeline visualization
70%
7.0
Customizable reports
70%
7.0
Customization (1)
70%
7.0
Custom fields
70%
7.0
Security (2)
80%
8.0
Role-based user permissions
80%
8.0
Single sign-on capability
80%
8.0
Social CRM (2)
20%
2.0
Social data
20%
2.0
Social engagement
20%
2.0
Integrations with 3rd-party Software (1)
80%
8.0
Marketing automation
80%
8.0
Platform (1)
90%
9.0
Mobile access
90%
9.0
  • Record and track client engagements.
  • Record Deal details, against the client contact.
  • Provide business automation.
The other Zoho products we have investigated or are using are complimentary to Bigin, and extend the capability for engagement with our clients. Campaigns provides email campaign capability, Social is used to schedule and maned social media posts, and Forms is used for data capturing for clients and is directly stored in Bigin.
Zoho Campaigns, Zoho Social, Zoho Forms, Google Workspace (formerly G Suite)
Like all CRM products there is a learning curve, but the simplicity of Bigin reduces that learning time and gets you productive very quickly.
Support is brilliant. They have even made product enhances on the basis of issues I have had. I use email support and get a response by the next day.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Bigin by Zoho CRM has made both medium and growing companies move from the old ways of handling clients through manual lists or spreadsheets, and currently, there is the customer relations support from the tool. We use Bigin to completely manage the details pr contacts of clients, which makes it effective when we want to make some communications with them. Furthermore, Bigin makes workflow management more effective, after identifying the business opportunities for growth. The email marketing, which is the most reputable digital advertising means have been introduced to Bigin.
  • Bigin by Zoho CRM has embedded the marketing automation feature in its operations.
  • Also, Bigin supports CRM, through social media engagement and other working platforms.
  • Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment.
  • Bigin by Zoho CRM fails to efficiently operate on Apple products, which serves a wider market.
  • Also, focuses on small and the growing enterprise, and I think the application can even help the big corporations.
  • Furthermore, Bigin integration is swayed on Zoho products, and its right to include other external applications.
The CRM role more so for the medium size enterprises is what Bigin by Zoho CRM has done so effectively. Also, the contact list of employees together with their specific details have been well stored and secured by the application. The application made us introduce the marketing automation process, which double or significantly increases sales. Lastly, the social media engagement and involvement from the tool makes us reach to audiences in a wider scope.
Sales Force Automation (5)
96%
9.6
Customer data management / contact management
100%
10.0
Workflow management
90%
9.0
Opportunity management
100%
10.0
Integration with email client (e.g., Outlook or Gmail)
90%
9.0
Interaction tracking
100%
10.0
Customer Service & Support
N/A
N/A
Marketing Automation (2)
95%
9.5
Lead management
100%
10.0
Email marketing
90%
9.0
CRM Project Management (1)
100%
10.0
Task management
100%
10.0
CRM Reporting & Analytics (2)
95%
9.5
Pipeline visualization
90%
9.0
Customizable reports
100%
10.0
Customization (1)
90%
9.0
Custom fields
90%
9.0
Security (2)
95%
9.5
Role-based user permissions
100%
10.0
Single sign-on capability
90%
9.0
Social CRM (2)
100%
10.0
Social data
100%
10.0
Social engagement
100%
10.0
Integrations with 3rd-party Software (1)
90%
9.0
Marketing automation
90%
9.0
Platform (1)
100%
10.0
Mobile access
100%
10.0
  • Through email marketing, both formal and informal discussions or communications are made.
  • Also, no losing of clients details, and when their contact is required, we never incur other costs.
  • The analytical reporting from Bigin acts as a basic software for decisions and planning.
Bigin by Zoho CRM captures opportunities, and gives the company ways to tap and work towards making them more effective. Also, Bigin integrates/connect with the customers emails, making it friendly or simple to communicate with them immediately. Bigin introduced the single sign on procedure, which boosts the security of the entire system and ensure no attacks in any form.
Bigin by Zoho CRM operates easily, as most of the features are automated, and there is a full guide for that. Also, Bigin allows customization of most of the activities, which ensures that results attained are specific and practical to interpret. The customer assistance notion from Bigin is always right, as they completely make a follow up concerning the new clients. Lastly, Bigin through social site engagement, the software learns what bothers or matters to the clients.
Bigin by Zoho CRM has a 24 hours help desk, with well informed professionals, and they constantly listen and solve what ails the users. More so, often, new releases in the form of documentations regarding the software updates are made and revealed, making the beginners learn. The dashboard of Bigin is very basic, with well set operational features and by simply clicking any of them, the results are instantly revealed.
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