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Bigin by Zoho CRM

Bigin by Zoho CRM

Overview

What is Bigin by Zoho CRM?

Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to…

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Learn from top reviewers

A solid entry-level CRM for startups to manage and mail prospects

Rating: 7 out of 10
May 14, 2025
Vetted ReviewVerified User
I needed a solution for my startup to record interactions and lead gen with prospects. Bigin by Zoho CRM was a nice strip down solution which could help me with prospect manag...
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Susi oneill
Director - Marketing
Director
EVA
Bigin by Zoho CRM1 year of experience
Verified on LinkedIn

BIGIN EXCELLENT CRM FOR SMALL BUSINESS

Rating: 10 out of 10
April 4, 2025
Vetted ReviewVerified User
We are a web and marketing Agency in Colombia, and we use Bigin to manage our sales process. We're very happy with Bigin, because it's easy to use, we can customize the pipeli...
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LUIS ANGEL CAMARGO
Director - Marketing
Director
PIXELPRO SAS
Bigin by Zoho CRM1 year of experience

Bigin by Zoho CRM

Rating: 10 out of 10
March 17, 2025
IncentivizedVetted ReviewVerified User
I use Bigin by Zoho CRM for deal tracking for my business and managing sales processes. all pending deals client follow ups and overall meeting scheduling. It is a great tool ...
Continue reading
Pholoso Mmutle
Director - Sales
Business development Manager
Retroflux
Bigin by Zoho CRM1 year of experience

Worth every penny!

Rating: 9 out of 10
March 11, 2025
Vetted ReviewVerified User
I am using Bigin to enable my sales team for lead processing and tracking. We use Automations, Lead Scoring, & Processing funnel. We have integration with Meta to source...
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Abhisht Abhivyakti Pathak
C-Level Executive - Corporate
Founder
Global Ctzen
Bigin by Zoho CRM1 year of experience

Great Easy to use CRM for Small businesses

Rating: 9 out of 10
February 26, 2025
IncentivizedVetted ReviewVerified User
We use Bigin by Zoho CRM for all of our systems and processes, from lead generation to management, in facility systems and marketing. The automation functions and gantt view r...
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Laurence Thomas
Director - Customer Service
Owner
Geelong Rug Spa
Bigin by Zoho CRM1 year of experience
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Pricing

View all pricing

Express

$9.00

Cloud
per month per user

Premier

$15.00

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigin.com/pricing.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $9 per month
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

7.9
Avg 7.7

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

8
Avg 7.6

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

8
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

8.1
Avg 7.5

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

8.1
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.5
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

7.6
Avg 7.3

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

8
Avg 7.3

Platform

8.4
Avg 7.4
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Product Details

What is Bigin by Zoho CRM?

Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.

Bigin by Zoho CRM Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Interaction tracking

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation

Platform Features

  • Supported: Mobile access

Additional Features

  • Supported: whatsapp integration
  • Supported: X Integration
  • Supported: telephony
  • Supported: Calendar

Bigin by Zoho CRM Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

Bigin by Zoho CRM Video

Bigin by Zoho CRM | An introduction to the CRM software built and priced for small businesses

Bigin by Zoho CRM Integrations

Bigin by Zoho CRM Competitors

Bigin by Zoho CRM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesWorldwide
Supported LanguagesEnglish (US), English (UK), French, German, Spanish, Russian, Italian, Japanese, Korean, Portuguese (Portugal), Portuguese (Brazil), Swedish, Chinese (China), Chinese (Taiwan), Arabic (Without  RTL ), Danish, Dutch, Polish, Hungarian, Turkish, Vietnamese, Hindi, Croatian, Czech, Thai, Bulgarian, Hebrew, Bahasa ( Indonesia)

Frequently Asked Questions

Bigin by Zoho CRM starts at $9.

Pipedrive, Insightly, and Freshsales are common alternatives for Bigin by Zoho CRM.

Reviewers rate Single sign-on capability highest, with a score of 8.6.

The most common users of Bigin by Zoho CRM are from Small Businesses (1-50 employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 23)

Soon to be perfect !

Rating: 9 out of 10
Incentivized
March 04, 2024
Use Cases and Deployment Scope
Very simple and easy to use! Bigin by Zoho CRM is a software that is really very easy to use, there is no need for training, everything is really instinctive. It can be used quickly without complex settings. Those who are less experienced or less comfortable with computers will also easily find their feet! it is very easy to use the application and the synchronization of contacts, calls and calendar is a real plus
Pros
  • Simple
  • Easy
  • Quick
  • Fast
Cons
  • Google Calendar sync
  • Zoho Contacts sync
Likelihood to Recommend
Very simple and easy to use! Bigin by Zoho CRM is a software that is really very easy to use, there is no need for training, everything is really instinctive. It can be used quickly without complex settings. Those who are less experienced or less comfortable with computers will also easily find their feet! it is very easy to use the application and the synchronization of contacts, calls and calendar is a real plus

BIGIN - as simple as you can imagine

Rating: 10 out of 10
Incentivized
October 02, 2024
Verified User
Team Lead in Sales
Information Technology & Services Company, 11-50 employees
Vetted Review
Verified User
Bigin by Zoho CRM
1 year of experience
Use Cases and Deployment Scope
I tried few difference CRM systems (Hubspot, AMO, Zoho, etc.) Bigin -is the most simple and user friendly from that list. I'm happy, that I found that solution, which helps me everyday to achieve my targets and manage all processes. Also, I actively use an app and integrated my Google account and any other sources
Pros
  • USer friendly interface
  • Analysis options
  • easy integrations
Cons
  • Have a bag with a google calendar integration (or maybe only I have)
  • More freedom to a requered fields :)
Likelihood to Recommend
I definetely woul like to reccomend BIGIN as a CRM system. Really like it because of user friendly interface. Easy going installation. Adaptive and flexible integration with different services. I also like the Bigin mobile app. Use it every day. When I had a problem with the CRM, a technical support representative really helped me fast

Bigin by Zoho --perfect for the star-up, new realtor, small business!!

Rating: 9 out of 10
January 20, 2025
DS
Debbie Santiago
Community Outreach Coordinator
Rural Development Corp LLC (Non-profit Organization Management, 11-50 employees)
Vetted Review
Verified User
Use Cases and Deployment Scope
I am a new staff member here. We are a B2B food bank. We have 142 pantries and we are in continuous contact with them. They contact us almost daily to place their food order for either pick up or drop off. We currently use Google Sheets to keep track of everything, however, it is not efficient and we can risk the spreadsheet being deleted as many hands have to 'touch it'. Bigin by Zoho CRM is the perfect tool for us to keep everything in order, at our fingertipes with out the fear of losing our information.
Pros
  • Love the custom fields -- our business is unique
  • Ease of use - I don't read manuals nor watch videos...I just dig in
  • Has everything we need at the moment
  • Integrates with Google Workspace
  • Integrates with MS Office
  • Integrates with Zoho Campaigns
Cons
  • A customizable dashboard regardless of the industry you're in.
  • I'd prefer a dashboard where I can see my calendar, others' calendars as well
  • I'd prefer a dashboard where I can see the upcoming activities or tasks for me to do
Likelihood to Recommend
I really like the Tag feature. We have clients that get travel reimbursements every year. With Bigin, you can create a tag for every year and later, we can create lists as reports to document the amount of funds that was distributed by year.

Bigin is your best chooice for a low cost, capable CRM

Rating: 8 out of 10
January 17, 2025
Verified User
C-Level Executive in Corporate
Facilities Services Company, 1001-5000 employees
Vetted Review
Verified User
Bigin by Zoho CRM
2 years of experience
Use Cases and Deployment Scope
We started using Bigin to manage our daily contacts and opportunities. It is very simple, yet does everything you need it to do. For the cost, it is hands down the best option. If your staff can use email and a calendar, they can use this CRM. The mobile app is also intuitive and easy to use!
Pros
  • Manage sales
  • Manage activities
  • manage contacts
Cons
  • More reporting features
Likelihood to Recommend
It is great for a stright forward, no nonsense simple CRM. If you need extensive customization or integration into many types of ERP programs, this isn't your best choice. There are plugins to extend the capabilities of Bigin, and they do help solve many users needs. Larger organization would be better suited with a larger CRM program.

Bigin by Zoho CRM

Rating: 10 out of 10
Incentivized
March 17, 2025
PM
Pholoso Mmutle
Business development Manager
Retroflux (Accounting, 1-10 employees)
Vetted Review
Verified User
Bigin by Zoho CRM
1 year of experience
View profile
Use Cases and Deployment Scope
I use Bigin by Zoho CRM for deal tracking for my business and managing sales processes. all pending deals client follow ups and overall meeting scheduling. It is a great tool which centralized all my client contacts in one place. Tracking meetings and scheduling calls tasks, events and calls with my clients. So far so good.
Pros
  • Track deals
  • Managing Sales process tasks
  • Centralize client communicate
Cons
  • Gmail integration
  • Google meets integration
  • Google Calendar integration
Likelihood to Recommend
Bigin by Zoho CRM is a great CRM for start-ups. it's reasonably priced and allows for streamlining deal tracking at a great price point giving small businesses a competitive edge over larger businesses. There are limitations with third-party integrations since they support the Bigin by Zoho CRM system. But I am happy and will be using it for the foreseeable future
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