Chorus by ZoomInfo

Recaps key points discussed

Recaps next step action items

Provides detailed notes on the above points

Provides a recording of the conversation that can be shared with other team members

Chorus by ZoomInfo has sometimes attributed statements made on a call to the wrong person and causes the context to become confused

The process of removing Chorus by ZoomInfo from a call could be made easier.

Call Review and Summary

Places of improvements with questions

Recordings for all stakeholders of deal

Snapshots of important points made during calls

Always record each meetings. Sometimes it misses

AI feedback since sometimes our managers cannot provide that

sepearting two calls if there are two meetings close together

Meeting notes

Analytics

Actionable items

It would be great if we could have the icon hidden during meetings

Making notes more conversational rather than dot points

When sharing meeting with colleagues who aren't users it would be good if they could see analytics too

AI conversation breakdown in ten sentences

Easy to create snippets of conversations to send to colleagues

Automatically add to zoom call

Sometimes hard to search for old calls in Chorus by ZoomInfo

Volume of this call is being recorded when someone joins the zoom call is loud

Call summaries

Using the call summary/transcript to identify key points

Identifying the owner of each call

User interface

Searching for calls with specific people

Searching for calls by department

Training: We are able to listen to team member's meetings to learn from a good sales call, and/or to offer helpful advice for future calls.

Creating smaller snippets: We can create snippets of the calls to send in follow up emails to the meeting attendees.

Analytics: analyses of meetings are helpful for our management team. They're able to determine how often each person was talking about which topics, etc. It's helpful during their one-on-one meetings

AI tool: their transcription AI tool has improved, but could be better. It isn't always as accurate as it could be.

Comes in late: We would like Chorus to come to the conversation as we first arrive at the online meeting. Meetings will often start early as soon as a guest come son the call. However, Chorus will turn on a couple minutes after the meeting is set to begin. Their 'the meeting is being recorded' announcement then interrupts our call. We've asked about this several times, but Chorus is unable to have Chorus come on before the meeting time.

Team members can easily disconnect calendars: while this feature is good in most circumstances, our team doesn't always turn it back on. Their concern is 'big brother' watching their calls. We are unable to stop them from toggling the program on and off.

Call clipping makes it easy share snippets from calls across the sales team or to other teams

Easy distribution of recorded calls for enablement purposes

Feels like Chorus at times will inconsistently join calls

At times can inconsistency record calls as well

LOVE THE AI CALL SUMMAY FEATURE!

Connects seamlessly with Zoom

Easy to search and find previous call recordings

Easy to share call recordings with our clients. This comes in particularly useful when delivering virtual trainings

I think Chorus is improving all of the time, and I dont have anything to note here

Filtering

Transcibing

Searching

Initial setup

In depth reporting

Comparisons

Chorus does well with recording calls

Chorus helps me better my talking skills with prospects

Shows me where I can improve

The AI aspect of what was said during the call

The easy of access to the information

Quicker response times

highlighted snippets weekly email

sharing the meeting

summarizing the highlights of the meeting

capturing the next steps

send via Slack

send via hyperlink

playback at various speeds

mark locations within the meeting

highlighted snippets weekly reminder emails

The transcription is fairly accurate.

The recorder captures meetings without too many issues.

It's easy to share videos internally and externally.

The product UI could be more intuitive and user friendly

The data insights could be more actionable

It would help to have more user training available for frontline managers

joins zoom meetings on its own

accurately identifies speakers and speaking portions of the call

shares areas of improvement

Better transcript of audio

Gamification to engage users

Integration with slack for easy access

Getting a notification when someone views the recording.

Being able to search for next steps or a competitors name.

Would like to upload recordings to Chorus. Rare occasions the recorder doesn't join and I will use Zoom.io to record the session. It would still be useful to have this in the Chorus database and send to clients through a chorus link.

Word analysis

Better voice recognition

Really good job at picking up on follow up questions

Chorus.ai does good segmenting out each speaker for review

I like how it will let you sent snipits and small sections of the call without having to review the whole thing

I think it does a good job and can't think of something I would change

Great recording quality

Records the entire meeting, not just audio. Shows screen sharing & chats that occured

Notifications

Better Transcripts - some of the words and paragraphs aren't captured correctly, and sometimes end up not making sense

Chorus.ai doesn't always automatically join the meetings I am expecting it to

I sometimes have difficulty accessing peer recordings

Nice graphic showing who speaks when in a call

Snippet tool is good

Voice to Text is inferior to Microsoft Teams

Action/next step detection

Much unhelpful repetition of irrelevant text items from a call

Poor searching across calls -i.e. not able to search for in-call content across calls, meaning we have to rely on the call title being relevant, and then searching the in-call transcript (which is not reliable )

Best thing for me is that I know I will be able to watch everything again later, so I don't have to take notes all the time, and I can focus on what the customer is saying.

Sometimes the transcriptions are not much accurate, specially when the conversation happens to be with non-native english speakers.

Speed of transcription

Accuracy of transcription

User friendly reviewing

UI occasionally is tough to use on complex calls in my experience.

Doesn't always record even when external participants set it up.

Breaks semi-frequently.

Recording the call

Gives coaching or advice

Shows # of times a word or phrase was said

The chime when starting calls

Having correct info from people on the call

Making sure name, title, company match

Meeting Recording - usually works without any effort by users

Metrics and skill assessment - makes it easier for managers and employees to keep up

Easy sharing of videos with clients/prospects

More streamlined process for manually uploading videos from Zoom.

Real-time notifications of skills/metrics maybe via email or Slack.

More editing abilities - fonts/colors/images.

Transcribing my calls is always so nice!

Usually auto joining my calls.

Sending meeting recording emails after the call.

Sometimes Chorus.ai will drop from my calls or not join my calls.

Sometimes the attendance names don't update in my Chorus.ai.

Snippet Feature

Coaching

Recording

Occasionally does not show up for meetings.

Takes some time before you can review a call.

Breaks out each speakers talk track.

Tracks topics and breaks them out so you can view them in the talk track.

Easily share the recordings.

It takes a long while for the videos to process before they are availible.