Good Product that is Still Improving
We use Freshworks CRM in our business to organize and categorize clients, keep track of new leads, deals and sales progress. We use this …
Starting at $11 per month per user
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What is Freshsales?
Freshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony,…
Recent Reviews
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Popular Features
- Pipeline visualization (51)9.797%
- Customer data management / contact management (52)7.373%
- Integration with email client (e.g., Outlook or Gmail) (51)5.555%
- Interaction tracking (51)5.353%
Pricing
Growth
$9
Cloud
per month (billed annually) per user
Pro
$39
Cloud
per month (billed annually) per user
Enterprise
$59
Cloud
per month (billed annually) per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.freshworks.com/crm/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $11 per month per user
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Freshsales?
Freshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales gives sales teams more time for selling by automating the sales process. It includes Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict revenue with sales forecasting.
Freshsales Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Territory management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Quote & order management
- Supported: Interaction tracking
- Supported: Channel / partner relationship management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Platform Features
- Supported: Mobile access
Freshsales Screenshots
Freshsales Integrations
Freshsales Competitors
Freshsales Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Countries | Worldwide |
| Supported Languages | English, German, Dutch, Italian, French, Spanish, Portuguese, Polish, Russian, Chinese |
Frequently Asked Questions
Freshsales starts at $11.
Reviewers rate Mobile access highest, with a score of 9.9.
The most common users of Freshsales are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(123)Attribute Ratings
Reviews
(26-50 of 52)Companies can't remove reviews or game the system. Here's why
July 28, 2019
Freshsales at a Glance
Score 8 out of 10
Vetted Review
Verified User
Freshsales is being used by our Sales Department for managing/reaching out to all our prospects that sign up on our website. It helps streamline the entire process, providing a single platform for lead information, emails, and maintaining activity history.
July 27, 2019
Freshsales -- the Best CRM tool
We have been using Freshsales in managing our sales cycle (from generating lead to Closure of a lead). As a sales team, we are using this tool.
July 26, 2019
Easy to use CRM
Freshsales is used across our entire organization.
July 26, 2019
Amazing....Awesome...Perfect
We use Freshsales for tracking the Sales pipeline and resulting consumer funnel. It really helps us to show our overall achievements which has made our lives easier.
July 26, 2019
The most complete CRM
I've been using Freshsales for a year and we use the Freshsales for prospecting, qualifying, e-mail campaigns and organize our leads.
For me is one of the most complete CRMs you will find in the market. Is easy to use it and to learn how to use by ourselves.
For me is one of the most complete CRMs you will find in the market. Is easy to use it and to learn how to use by ourselves.
July 24, 2019
Freshsales makes it easy to manage our business!
Score 10 out of 10
Vetted Review
Verified User
We use this in integration with our Freshdesk implementation. All of our tickets for our clients show up in their account which is very helpful to us when salespeople are looking at what is happening in their client's organization.
July 24, 2019
Organized and easy to use
We have been using Freshsales along with Freshdesk and across the organization. Freshsales has helped us in keeping our contacts/leads organized and well maintained. The UI is very simple and not complex at all. Checking the lead status, adding tasks for the team are our personal favorites and continues to be!
We currently use Freshsales to handle our wholesale and resale accounts. It's been a huge upgrade to manage our customer database in a cloud CRM solution and Freshsales has been really simple to learn and implement for our team. It's also helpful to implement Freshcaller which integrates nicely into Freshsales.
July 24, 2019
Freshsales is easy to use and has lots of features!
Score 10 out of 10
Vetted Review
Verified User
Freshsales is used as our sales CRM and also to manage our reader and visitor data across the whole business. We now have a system that pulls together and filters our data as and when we need to.
Freshsales is a superb CRM system that fits our requirements perfectly. Ability to add custom forms, syncing with emails, mobile app, advanced search functions, access to the API if required. It's a simple, straight-forward, but very powerful and essential business tool.
It is being used by the Sales Department and it solves our end to end lead status tracking, sales deals management, and data analytics. It is our CRM tool which helps in improving our marketing strategy as well. Help to manage the team targets, performance and in which areas should we improve.
July 24, 2019
Freshsales is the best CRM out there for SMBs
Score 9 out of 10
Vetted Review
Verified User
Having used Freshdesk in my previous organization, I had to try Freshsales while looking for a CRM at my new job. And in just 2 days I had made a soft decision to go with it. I tried Copper and AgileCRM as well but Freshsales beats them hands down both in terms of features and pricing.
Currently, I have been using it for 3 months and it totally fits the bill. What I really like about Freshsales is the integration with the Google suite of products. It feels like an extension of our Gmail.
There are certain features that are not up to the mark, but having used 3 products (Freshdesk, FreshSales & FreshMarketer) from the Freshworks portfolio, I am confident they will fix them in the coming months.
Currently, I have been using it for 3 months and it totally fits the bill. What I really like about Freshsales is the integration with the Google suite of products. It feels like an extension of our Gmail.
There are certain features that are not up to the mark, but having used 3 products (Freshdesk, FreshSales & FreshMarketer) from the Freshworks portfolio, I am confident they will fix them in the coming months.
July 24, 2019
Freshsales is Great!
We use it for all CRM work. It keeps our sales process organized, efficient, and moving forward.
Miaa Guard is a Belgian IT company which develops unique APIs to manage and control access for millions of consumers and professionals out there. We are using the FreshWorks suite, which also includes FreshSales, which is widely being used by most of our employees (sales, marketing, customer service, etc). It helps a lot with streamlining account management and sales activities in our organization.
July 24, 2019
Refreshingly User-Friendly
Freshsales is currently used across the sales, inside sales, and account management teams. The company as a whole uses it to effectively track leads, communication, and deals associated with the leads. We also use it to project the revenue stream expected in a quarter. I use it with the Account Management team to track every account I handle, the upcoming deals associated with those accounts, and to log all communications for transparency.
July 24, 2019
Freshsales review
We use Freshsales to manage sales leads.
July 22, 2019
Freshsales gives me clarity
I use Freshsales to manage potential clients. Freshsales is used throughout the whole company. A lot of contacts come from advertising. The right person adds contacts to CRM. Then I call these customers and sell. Freshsales helps me in organizing large amounts of potential customers. The speed of action is the biggest advantage for me.
July 22, 2019
Easy to use and effective
Score 10 out of 10
Vetted Review
Verified User
Sales CRM was a new thing for us as we were used to traditional book keeping. Freshsales changed the way we managed sales and approached our clients. Now we are more comfortable and confident in predicting sales and setting targets for various campaigns.
The company I worked for uses Freshsales for the sales department. It provides sophisticated intelligence on the business in an easy to use manner. Combined with other products such as Freshchat and Freshdesk it has greatly contributed to improve the workflow and help the team to keep the focus on the things that matter the most: the customer and the prospect.
July 07, 2019
Able to replace Salesforce for a startup.
Freshsales is an excellent customer relations management suite aimed at smaller enterprises that do not need a sophisticated (expensive) CRM system. We had implemented it in the stage when we were too big for no CRM but too early for a big system with the requirements for resources. Freshsales CRM helps to achieve goals without going through the lengthy customization process first. It took less than a week to set everything up, and we were ready to go. The interface is intuitive and lets us organize fairly complex projects with ease. Overall, the experience with FreshSales has been much better than expected.
July 02, 2019
Exactly what I needed to keep track of leads
Score 9 out of 10
Vetted Review
Verified User
I've been using the Freshsales suite for about a year now. What an amazing tool. They've somehow been able to combine everything I need in one place and still make it simple and easy to use. Not only that, the customization! It took me a bit to get it the way I wanted it, but now that it's there it's amazing. Not only can I keep track of all my leads, but I can also see if they visited pages on my site which increases their lead "hotness" so I can reach out to hotter leads. It lets me email leads right from the dashboard as well, and even schedule emails to go out if someone needs a follow up in a specific amount of time which is a lifesaver because I never remember to follow up. The sales engagement is SO helpful. Being able to track whether or not they opened the email and follow up if they haven't (or have) is also great. Support is great, there is always someone there to answer my Qs (and I have a lot of them). And all of their tools work together so I can keep track of emails, chats, etc. Really impressed with this tool.
July 02, 2019
Fresh with Date Issue and Unreliability
Score 1 out of 10
Vetted Review
Verified User
We use FreshSales as our CRM for the sales and customer success teams. We've also used it for basic email campaigns (1:many) updates and product marketing.
March 11, 2019
Buggy software
It's no longer being used. It was being used as a real estate brokerage CRM. We were using it to track clients, track leads, and forecast revenue. It was also being used to collaborate with other team members. Ultimately, it was not stable.
I own a small business and I use the Freshsales CRM primarily for my outgoing sales and prospecting efforts. It is very helpful in tracking and maintaining the communication and follow-up for outgoing prospecting calls and emails. It is very streamlined, and incredibly easy to customize the layout to fit your needs.
November 20, 2018
Freshsales – It goes okay.
We initially came to Freshsales after hunting around for a CRM solution with a sales-focus and integrated telephony– as we found that the system we use to manage projects and inbound enquiry (Trello) was falling short on functionality, such as automatic recording and logging of email/phone interactions.
Only a very small subset of our staff use Freshsales, but it is used by sales representatives for the purposes of managing interactions with staff and prospects, as well as tracking ongoing and closed deals.
Only a very small subset of our staff use Freshsales, but it is used by sales representatives for the purposes of managing interactions with staff and prospects, as well as tracking ongoing and closed deals.