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iCIMS Talent Cloud has proven to be a versatile and efficient tool for managing various aspects of talent acquisition. Users have found …
Starting at $1,700 per month
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What is iCIMS?
iCIMS is a web-based applicant tracking system (ATS). The tool's talent recruiting and management functions include features like social recruiting, talent sourcing, offer management, and onboarding. The programs are centralized on iCIMS’s UNIFi platform and are scaled for mid-sized to…
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Popular Features
- Applicant Tracking (122)9.595%
- Candidate Search (121)9.292%
- Job Requisition Management (123)8.888%
- Email Templates (122)8.888%
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $1,700 per month
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What is iCIMS?
The iCIMS Talent Cloud is a unified recruitment platform that aims to empower users at every stage of the talent continuum, allowing them to attract, engage, hire and advance the world’s best talent. With it, the vendor states users can build thriving, diverse teams at scale, align hiring needs with business needs, and meet the challenges of tomorrow with an agile, AI-powered platform designed to provide everything needed to build a winning workforce.
iCIMS Talent Cloud Applications:
- iCIMS ATS - makes managing, automating and streamlining your hiring workflows a breeze.
- Career Site - A site that includes a personalized, AI-powered job search experience that helps them find best-fit roles quickly, while helping organizations to fill jobs faster.
- iCIMS CRM - A candidate relationship management solution used to reach candidates by text or email campaign. Additionally the CRM can offer recruiters strong candidate recommendations based on the jobs available, and automatically track candidate engagement to prioritize those who are most interested. Talent is engaged with relevant content using dynamic email campaigns that send automated follow-up emails based on candidate actions.
- Digital Assistant - Guides job seekers through the compnay culture and the application process. The bot can support candidates in 20 different languages, helping to create a diverse environment globally. The digital assistant can be used on communication platforms like SMS, WhatsApp, web chat and FB Messenger.
- Employee Onboarding - Simplifies employee onboarding with automated processes that maximize engagement and accelerate productivity. The cloud-based onboarding software is built for both commercial and large, global employers.
- iCIMS Marketing Automation - Automates and personalizes entire candidate journeys based on their unique behaviors.
- iCIMS Opportunity Marketplace - This application aims to go beyond opportunity identification to power opportunity inspiration, helping TA pros and hiring teams proactively engage and advance internal talent.
- SkillSurvey - acquired by iCIMS in late 2022, the solution automates the collection and analysis of feedback from references and employees to make data-driven decisions with confidence.
iCIMS Screenshots
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iCIMS Integrations
iCIMS Competitors
iCIMS Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | 200 |
| Supported Languages | All |
Frequently Asked Questions
iCIMS is a web-based applicant tracking system (ATS). The tool's talent recruiting and management functions include features like social recruiting, talent sourcing, offer management, and onboarding. The programs are centralized on iCIMS’s UNIFi platform and are scaled for mid-sized to enterprise businesses.
iCIMS starts at $1700.
Reviewers rate Collaboration highest, with a score of 9.7.
The most common users of iCIMS are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
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iCIMS Talent Cloud has proven to be a versatile and efficient tool for managing various aspects of talent acquisition. Users have found that the software allows for convenient management of requisitions and candidate activity in one platform, leading to a streamlined process. They have praised its ability to easily access candidate information, eliminating the need for shared Dropbox folders. This has made it easier to track and organize candidates, resulting in a more efficient recruitment process.
Integration with third-party vendors has also been a valuable feature, as it streamlines HR processes and creates a more efficient workflow. The software has been utilized in scientific professional services for tasks such as robust resume review, candidate and opening tracking, and onboarding. Additionally, users have found the Candidate Relationship Management feature to be useful in connecting with talent pools and gaining a better understanding of candidates.
The iCIMS Text Engagement feature has transformed recruiter-candidate engagement by allowing recruiters to send text messages to potential recruits, send interview invitations, and keep candidates engaged during the onboarding process. It has accelerated hiring processes and improved communication with candidates.
Overall, iCIMS Talent Cloud is used by organizations across various industries to attract, track, and onboard new talent effectively. It provides customization options for different business segments and offers a centralized space for applicant tracking. The software helps make recruitment advertising more effective and ensures a positive candidate experience while improving productivity and time management within talent acquisition departments.
User-Friendly Interface: Many users have expressed their satisfaction with the upgraded interface of iCIMS Talent Cloud, stating that it is highly user-friendly and intuitive. They appreciate how easy it is to navigate the platform, resulting in improved efficiency and time-saving due to a reduction in clicks required for reviewing and rating incoming applications and resumes.
Streamlined Job Posting: The streamlined job posting and advertising capabilities of iCIMS Talent Cloud have received praise from a significant number of users. They find it effortless to post job openings and advertise them on social media platforms, allowing them to reach a wider talent pool and attract qualified candidates more effectively.
Convenient Communication with Candidates: Users value the convenience of being able to email past candidates directly through the iCIMS Talent Cloud platform. This feature has enabled users to maintain communication with potential talent, ensuring ongoing engagement, and facilitating their recruitment efforts by developing a reliable source of candidates from a growing pool.
Inaccurate Data Integration: Several users have mentioned the need for better data quality and integration with other HR systems. They have expressed frustration with the complexity of setting up auto-launch actions and the lack of control in workflow configuration. Some reviewers also reported difficulties with integrating iCIMS Talent Cloud with other software or departments, describing it as painful and lengthy.
Lack of Intuitiveness in User Interface: Many users have found the user interface of iCIMS Talent Cloud to be clunky and not as intuitive as other ATS software. They described it as old-school, requiring extensive searching to make system changes, and needing improvement in terms of aesthetics and user-friendliness. Reviewers also pointed out that the layout could be improved to show more candidates at one time without switching pages.
Poor Customer Support: Users have expressed dissatisfaction with the customer service provided by iCIMS, stating that not all members of the team share a customer service-centric attitude. They have reported slow response times from customer support, long wait times on phone calls, and delays in receiving responses for tickets submitted online or through email. Additionally, some users have experienced high turnover of customer support personnel, leading to inconsistent support and decreasing their overall satisfaction with the software.
Based on the user reviews, users recommend the following for TextRecruit and iCIMS:
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Evaluate current tools and processes before selecting TextRecruit or iCIMS. This ensures that the chosen software aligns with the company's existing workflow and requirements.
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Improve consistency among customer service representatives and make resume uploading more intuitive. This would enhance the overall user experience and streamline the recruitment process.
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Consider affordability and alternatives. The price hike for TextRecruit raised concerns among users, especially for smaller companies. They recommend exploring other platforms if affordability is a primary concern. iCIMS, on the other hand, is recommended for mid-sized and large companies if it fits within their budget.
Overall, users emphasize the importance of thorough evaluation, improving user experience, and considering affordability when choosing between TextRecruit and iCIMS.
Attribute Ratings
Reviews
(26-50 of 147)Companies can't remove reviews or game the system. Here's why
June 16, 2021
Robust system but almost too much - growing too fast
- Significant capacity for data
- Robust reporting
- Dashboard management
- Lack of consistent support for various products offered
- Customer service is not timely
- Training is general and not catered to company needs
June 16, 2021
Honest Feedback
- Ease of courcing applicants
- Ease of system navigation
- Scheduler: Out dated. Should provide enhancements to self scheduler feature.
- Offer: Shouldn't list "Offer Rescinded" when edits are made to an offer from the candidate's view. It causes a lot of alarm.
June 15, 2021
Loving it! Just need a little help
- Configuration - we are able to configure it to meet our business needs.
- User friendly - I feel it is easy to use and we are able to roll it out with minimal training for our field
- System availability - we have limited to almost no issues with the system being slow or not available during business hours.
- Offer reporting - the offer reports are not available for schedule reporting. This limits what we are able to send to our departments who need to know the upcoming hires.
- Help desk - the help desk needs to be staffed appropriately. We are [waiting] sometimes a week before we get a response for a ticket.
- Customizable - Easy to customize to your needs.
- Speed - It's easy to do tasks in bulk and do things efficiently.
- Reporting - You can pull any report that you need and customize it.
- Complex Searches - It can get a little busy with searches and if you aren't great at that type of reporting, it can be overwhelming.
- Customer Service Wait Times - [In my experience] It is so difficult to get through by phone to customer service and when you put in a ticket online or through email, it takes FOREVER to get a response that way either.
- Visual - iCims is a great platform but it looks a little dated. Maybe a more modern upgrade would be nice.
June 15, 2021
iCIMS Customer Support is the best bar none!
Score 10 out of 10
Vetted Review
Verified User
- Bulk Edits: The ability to perform a search on a set of criteria and impact a value on any field for all the records that match that criteria is a huge time savings not to mention it makes all changes consistent.
- Customer Support: No matter how good the application is, customer support will be needed from time to time to either answer questions or guide you through making changes to your configurations. iCIMS Customer Support is simply the best bar none!
- Assignment of On/Pre boarding tasks. The ability to assign tasks be it a review or completion of a document to the candidate or any other relative party allows all employees to be onboarded consistently and efficiently while ensuring compliance.
- APIs: Your development staff has the code at their fingertips to pull any information out of iCIMS via APIs. Events that occur in iCIMS can also trigger external actions.
- The wall between Recruiting Workflow and Onboarding Workflow make sending data from both in an integration or even on a report very challenging.
- Allow skilled users access to the backend formulas and ability to change column headers for reports and integrations.
- Allow rules based logic and auto-population at the field level. Conditional logic is a great start but putting a full rules engine underneath would be wonderful.
- Allow field to field comparisons in reporting search criteria.
June 15, 2021
Great service when you need a lot of customization
- Highly customizable based on the unique needs of our organization.
- Really like the Text Engagement feature - has greatly improved communication.
- Lots of integrations with platforms we use, like reference check and background check systems.
- While corporate administrators can manage many functions, there are still a LOT of legacy systems that require you to submit a ticket, await a response for updates/changes.
- The new version of iCIMS Talent Cloud that's in the process of being rolled out is lacking certain features that we use regularly. Use of the new version is optional, and we've been told those features will be added over time.
- There's a high level of turnover among account managers/technical leads, and while we've enjoyed everyone we've worked with, constantly having to teach our contacts the way we do things is challenging.
- I think that iCIMS Talent Cloud is very user friendly to use.
- I appreciate that as a user admin I can make a lot of changes on the backend of the system myself.
- iCIMS Talent Cloud is very configurable to make the system how you would like to utilize it for your company.
- The AI capabilities could be stronger. For example having "bots" send out offer letters automatically instead of having someone have to review them first.
- We looked at implementing the Onboarding feature, but again due to lack of AI technology, using that tool would have actually created more work for us and our already very manual process.
- Helps to organize recruiters workloads.
- Provides easy reporting on all aspects of the recruitment process.
- Allows you to understand your business better.
- The learning curve is a challenge at times. Best to let someone experience the processes first hand to get them to understand how to correctly process candidates.
- Textrecruit integration needs to be more complete. Do away with the external portal.
- The functionality available is quite robust.
- The technical support is woefully lacking, and has gotten worse in recent years.
- The modules are priced ad hoc, and can be quite expensive.
- Job visibility internally between recruitment and hiring managers
- Online reach; visibility on major job boards, niche sites, etc.
- Ease of use for both recruiters who are power users and hiring managers who are not
- Reporting Capabilities that allow us to analyze our current processes and structure and adapt for any forecasted changes
- Their iFORMS are not mobile compatible.
- Reporting and Searching are not easy to use or understand.
- At times, getting to where you need to go requires too many clicks.
June 08, 2021
iCIMS for Enterprise Clients
- Allows for us to effectively bring our positions to market
- Allows hiring managers to filter and sort candidates using many criteria
- Allows us to communicate with applicants in ways that are safe and socially distant
- Allows us to pull reporting on just about every piece of the recruitment process
- Full bilingual site and service; we require French but have had to provide most translations
May 13, 2021
A top contender in the ATS space
- Status reporting.
- Ease of use for recruiters.
- Enables coordination and collaboration among team members.
- Workflow can always be improved, but much of that is up to the individual organization when iCIMS is setup.
- Reporting is good, but could be better.
- Data conversion efforts when moving from another system.
May 08, 2021
Highly Configurable Applicant Tracking System
- They are with you every step of the way throughout the adoption and integration phase of going live.
- Their tech support after going live is superlative.
- The program is highly configurable, so it works for our unique processes.
- The program is very robust, so we can pull reports on many different aspects of our business.
- The resume parsing could be better.
- On-site training moves extremely fast--perhaps add a day to training.
- Certain parts of the platform are not configurable that we would like to see configurable. For instance, attachments to a project cannot be alphabetized or ordered.
May 06, 2021
iCIMS - Easy ATS
- Allows us to attract and engage candidates in a consistent process
- Allows us to build the system based on our internal recruiting process. [It is a] customizable platform
- Allows us to adjust the system/templates/forms/ and recruiting workflow based on internal company changes - adapting as we grow
- Allows us to pull recruiting metrics
- User friendly and simple to use for hiring managers
- Reminders for interviews scheduled through iCIMS Talent Cloud
- Reminders for emails sent through iCIMS Talent Cloud that haven't been answered
January 07, 2021
Unparalleled flexibility in talent products! Requires attentiveness but overall very worthwhile solutions.
Score 10 out of 10
Vetted Review
Verified User
- Searching and reporting. Once you understand how to set up and save templates, you can generate a LOT of information and configure it to be at the fingertips of those who need it. I have also never seen so much flexibility in how it can be organized.
- The availability of tools to source and screen, especially as new integrations come about. There are always some technical kinks to iron out but once they are resolved, you can trust that they function well.
- Simplifying the candidate experience, the look and feel of the Career portals can be configured but there is still an overall recognizable view from the candidate perspective that makes everything clear and organized.
- We would like Job Screening questions to save previous candidate responses, similar to how Person Screening questions do. This would help us for positions where we ask candidates to write essay-style responses. We see a lot of candidates re-apply for these positions and it's inconvenient for them to re-write everything.
- The ability to host virtual hiring events using a video tool. We like seeing that video interview tools are in the works already!
- We had trouble figuring out candidate profile creation from job boards like Indeed. For a while Recruiters were manually uploading resumes into the platform so the Easy Apply integration helped a lot with that. Would appreciate continued improvements.
December 22, 2020
Best in Class Talent Platform
Score 10 out of 10
Vetted Review
Verified User
- Recruiting workflow; iCIMS presents logical and intuitive progression throughout the process.
- Customization can be easily configured to support our specific business processes.
- The design of reports and other analytics can be easily accomplished and distributed via dashboards and/or scheduled reports. Allows for easy user segregation of needed reporting data.
- The technical support team is phenomenal!!
- Mass update feature is great.
- End User ability to create alias field name that is intuitive [for] their organization.
December 19, 2020
iCIMS is well suited for enterprise recruiting for all levels of enterprise clients
Score 9 out of 10
Vetted Review
Verified User
- Excellent ATS--creating, supporting, and posting requirements; easy to configure and use for talent pipelines
- Configurable workflow and reporting
- Cloud-based platform, easy releases/upgrades, and excellent support
- Reporting needs work--it needs more ease of use and functionality
November 20, 2020
iCIMS Tech Support is my best friend
Score 10 out of 10
Vetted Review
Verified User
- 24x7 internet access allows worldwide utilization.
- iCIMS technical support is the best I have experienced in 20+ years of recruiting.
- Hiring managers are able to take action on candidates quickly.
- The iForms are powerful tools and need more reporting options.
- The Excel exports could use some standard formatting options at the start of the process.
November 19, 2020
Easy to Use, can optimize where it makes sense.
- The technical support is fantastic.
- You can customize it, but it won't take all of your time trying to support it.
- It is very flexible to meet your recruiting needs.
- It is not overly complicated.
- I wish it had an automated process for duplicate accounts.
- It would be nice to see how many touch points they've had with the recruiter, manager, and system.
- More detailed training on reporting.
November 18, 2020
Great Company - Great System!
- Reporting.
- Pipeline Management.
- Onboarding.
- Limitation on filters.
- Calendar integration with Outlook.
- iForm creation - turnaround time.
November 18, 2020
Top-notch recruiting tool with exceptional support
- Reporting is excellent! Quick and easy to build and share.
- Technical Account Manager model paired with Success Manager is fantastic!
- API setup for integration points with multiple systems is a breeze! iCIMS has tons of options to integrate w/ HRIS.
- Only missing functionality I can think of is building triggers for data manipulation + data transformation --- example upon entry on one form, perform some data validation and trigger a new action or auto-populate values on other tabs/parts of the profile.
November 18, 2020
iCIMS gets it done!
- Great reach and job posting to sites like LinkedIn, Indeed and others.
- Great customer service whenever I need help.
- It is easy to search articles or videos if I ever have any questions. Lots of resources available.
- Purging old applicants should be a little easier.
- Navigation in making system changes is a little hard, you have to do a lot of searching unless that is something you do every day.
- Everything is an add on. Lots of features that are basic and should be included are not. You have to pay extra to add that component.
November 18, 2020
Good onboarding and recruiting functionality
- Provides clean-looking dashboards.
- Tracks candidate workflows.
- Gives a good customer facing portal experience.
- The iForms process makes it difficult to pivot quickly and execute new business ideas/initiatives.
- No native functionality for initials and signatures.
- Offer Management tool does not allow bulk sending.
November 18, 2020
Great Recruiting Tool
- Strong reporting capabilities--you can report on any data entered in the system
- Strong candidate experience--quick applications and mobile optimized
- Strong partnerships with other organizations
- Responsive support
- Building reports
November 17, 2020
iCIMS has improved our overall candidate experience!
- Storing candidate profile and applications.
- Sending out onboarding materials.
- Providing recruitment metrics for AAP purposes.
- Interview scheduling- being able to send two separate emails (one to manager and one to candidate) from the same pop up window.