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QuickBooks Online

QuickBooks Online

Overview

What is QuickBooks Online?

QuickBooks Online is a SaaS version of the QuickBooks product. It contains all of the features found in the local version. Higher-priced plans include greater automation, payment management, inventory and time tracking, and analytics features.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 44 features
  • Bank reconciliation (137)
    6.2
    62%
  • Accounts receivable (131)
    6.0
    60%
  • Standard reports (128)
    5.3
    53%
  • Dashboards (124)
    4.6
    46%

Reviewer Pros & Cons

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Pricing

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Self-Employed

$15

Cloud
per month

Simple Start

$25

Cloud
per month

Plus

$75

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

QuickBooks Online Demo | CAN

YouTube
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Features

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

3.2
Avg 7.5

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

2.5
Avg 7.1

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

3.7
Avg 8.0

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

5.3
Avg 7.6

General Ledger and Configurable Accounting

Financial management solution, including capabilities for general ledger and configurable accounting

3.7
Avg 7.4

Inventory Management

The ability to track and manage the flow of goods or materials into and out of an inventory.

1.2
Avg 7.0

Order Management

The ability to process orders, and track them from quote to cash.

3.7
Avg 7.4
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Product Details

What is QuickBooks Online?

QuickBooks Online is a SaaS verison of the QuickBooks product. It contains all of the features found in the local version, features typical of similarly priced accounting software. The monthly fee for this service starts at $10 and climbs to $30 with the Plus version, which has the richest features. The base level allows for unlimited invoices and estimates, expense tracking, importing from Excel or Quickbooks desktop, data backup, mobile accessibility, and integration with many other applications. The Essentials pricing plan contain more automation, more bill and payment management, as well as inventory and time tracking, and the Plus package contains budgeting and analytic features.

QuickBooks Online Competitors

QuickBooks Online Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

QuickBooks Online is a SaaS version of the QuickBooks product. It contains all of the features found in the local version. Higher-priced plans include greater automation, payment management, inventory and time tracking, and analytics features.

Priority AccountEdge, FreshBooks, and Zoho Books are common alternatives for QuickBooks Online.

Reviewers rate Cash management highest, with a score of 6.3.

The most common users of QuickBooks Online are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1811)

Attribute Ratings

Reviews

(26-50 of 161)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Profit/loss accounts.
  • Sending and automatically chasing invoices.
  • Bookkeeping and attaching digital invoices.
  • Estimates that convert to invoices.
  • Seeing all bank account balances at once.
  • Easily dirt expenses into groups to see how much is spent on each category.
  • Fixing the bug where I can’t access the Taxes tab to log and make payment for Vat returns. It is tedious to remember having to open QB in Chrome in an incognito browser window. Sometimes it works, sometimes not. This issue has not been resolved since I noticed it at the beginning of February 2021.
Score 8 out of 10
Vetted Review
Verified User
  • You can design your own package according to the business needs.
  • Easily pay invoices online.
  • Reconciling is much easier due to bank feeds.
  • Ability to undo mistakes without calling support.
  • Monthly fees are high.
  • Sometimes files get lost due to software updates.
Charles Fashana, MBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to link to bank accounts and credit cards.
  • Intuitive interface for most things.
  • Manageable chart of accounts that allows for good customization of products and services.
  • Basic customization of invoices and language to be used in customer facing invoices/emails.
  • All major financial reports are a few clicks away, most can be customized, filtered, saved, exported.
  • Allows for rules to be set for common, recurring revenue and expenses - with some limitations.
  • The budgets feature leaves a lot be desired - difficult and clunky to populate and maintain.
  • Reporting for Budget vs Actual is available but the ability to reforecast based on updated data is not.
  • The rules function to default common types of expenses isn't perfect and will get confused if like amounts or a number of similar items present.
Lukas Sundahl, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • QuickBooks Online has amazing support to help quickly answer questions.
  • There is an initial discount off the monthly charges for a set time.
  • QuickBooks is well known and trusted by many business owners/accountants.
  • There are continual updates and improvements to the functionality.
  • I feel that some more features could be added to the lower subscription tiers.
  • There could be more customization options for reports at the lower tier.
  • I feel overall that QuickBooks does a great job, so no other recommendations beyond these listed previously.
Jeff Henkel | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
ResellerIncentivized
  • Customer Invoicing - Easy to create and email invoices to customers
  • Bank Feeds - Transactions synced daily to easily record income & expenses
  • Accountant Access - Easily connect your QBO file to for your accountant
  • Paying Bills - In the spirit of simplifying Intuit complicated & confused this process
  • Sales Tax Reporting - Still a work in progress for QBO
  • Support - Extremely inconsistent support; too many support techs lack accounting knowledge & cause accounting errors
  • Pricing - Unfortunately Intuit continues to nickel & dime small business with their various "improvements" & services. Customers have NO input or choice.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to create invoices, especially when using the multiple invoices feature.
  • User-friendly.
  • East to create financial reports.
  • It would be nice to have better customization of automatic email replies for things like payment receipts and payment reminders.
  • I would like a testing feature for customer correspondence, like being able to see what an automated payment reminder would look like to my customers before I set one up and implement it.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Formatting of reports a little clumsy; I would export report out to Excel and then need to clean up the formatting.
  • Every so often there would be conflicts with Bill.com and things would not properly clear.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • I like the QuickBooks Online dashboard and how it gives me a running total of revenue and expenses for the past thirty days. It is brief, well-illustrated, and easy to use.
  • I like the QuickBooks Online interface with our banking accounts for easy reconciliation and import to book transactions.
  • I like that we can each access the books from different locations and see the QuickBooks Online transactions real-time.
  • QuickBooks Online needs help with journal entries. If I accrue a sales transaction to the proper month and reverse it the next month, it may show up in the overdue balance in the customer's activity. This is confusing when confirming outstanding balances due.
  • We would use Direct Deposit in QuickBooks Online, but it is costly. Our bank provides free options for transfers.
  • When I update the bank balances, the transactions showing the difference do not always appear. Yet, it will show a green check mark, anyway.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • QuickBooks Online is a cloud-based accounting system and it allows multiple users to log in from multiple locations.
  • Very easy to set-up, you can be up and going in minutes.
  • Their new projects feature for construction is great addition.
  • Could have more features that align with the desktop version, it's a lite version of QuickBooks Desktop.
  • Custom support could be better. It's a self serve, easy to use software, but they could be better at managing simple questions.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • QuickBooks Online has a great and easy user-friendly interface.
  • QuickBooks Online is integrated with many other software packages through a convenient auto-sync such as accounts payable and expense reimbursement applications.
  • QuickBooks Online has great customer support through Intuit forums.
  • QuickBooks Online unfortunately doesn't have some important features such as journal entry approval workflows which are necessary at most companies for internal control purposes.
  • QuickBooks Online reporting feature is not very robust. QuickBooks Online has mostly basic reporting capabilities and limited functionality to customize reports.
  • QuickBooks Online still hasn't added some important accounting modules or capabilities that would make accountants' life easier such as automatic prepaid expense amortization and fixed asset depreciation features.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Be completely a cloud-based program.
  • You have everything you need in a single platform, including specific requirements.
  • It is fully personalized and complies with Mexican legislation.
  • The training regarding the use of the platform is very complete, including its certifications. However, it would improve having greater availability of content in the Spanish language.
  • Also including an offline MacOS version would be a great improvement.
  • Development support with engineers in Spanish language.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Incredibly user-friendly user-interface
  • Intuit has created very helpful knowledge center and support to answer Accounting-related questions or how to use the software
  • Their report function allows to switch between cash basis and accrual basis accounting with the click of a button
  • They have a great network of QuickBooks Certified Professionals if business owners need to contract a professional to do the accounting
  • QuickBooks Online provides various features that you can add-on as your business grows and has the ability to scale as the accounting needs evolve
  • There are many Apps that integrate into QuickBooks, such as Shopify, Paypal, Stripe, etc.
  • QuickBooks allows you to design how you would your invoices to look, but the design features are somewhat limited.
  • I wish QuickBooks Online would allow the ability to export the trial balance to excel in a table format so I could create Pivot tables in excel. It currently is in a report format so I have to delete rows to make sure that it's in a table format
  • QuickBooks doesn't do a very good job of tracking inventory
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Remotely available to everyone who needs it without any installation required.
  • Integrates with 3rd party applications (we are using it in conjunction with Zoho CRM)
  • Allows for easy delivery of invoices and quotations via email.
  • Filtering lists can be be awkward
  • Customization of forms can be complicated
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • put all accounts in one location
  • gives a broad look at everything
  • organizes the budget
  • making sure the bank transfer gets all numbers
  • An auto reconcile would be great
  • budget upload feature to use annually
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Allows me to Reconcile our books with our bank statement
  • Reminds me of who needs to be paid
  • Allows me to easily correct mistakes
  • some states are not supported for online tax payments, i.e. Maine
  • some of the customer service people are not as experienced as others. I've often had to call back for a second opinion!
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • constant availability as long as you have an internet connection
  • no need to manage VMs
  • ease of web access or local desktop installation access
  • Subscription structure can be prohibitively expensive
  • You have far less control over the app because it is no longer hosted by you
  • You are trading one set of problems for another set by moving to the cloud
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