My review after working so closely with ScienceLogic SL1 as monitoring tool.
I am an SME in HCL Technologies for the ScienceLogic SL1 monitoring tool and have five ScienceLogic SL1 customers in a shared environment. …
Starting at $7.50 per month per node
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What is ScienceLogic SL1?
ScienceLogic is a system and application monitoring and performance management platform. ScienceLogic collects and aggregates data across and IT ecosystems and contextualizes it for actionable insights with the SL1 product offering.
Recent Reviews
How ScienceLogic SL1 Differs From Its Competitors
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ScienceLogic SL1 Review: Provides Integration Flexibility When Managing Large Volume of Devices
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Pricing
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.sciencelogic.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $7.50 per month per node
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is ScienceLogic SL1?
The ScienceLogic SL1 platform aims to enable companies to digitally transform themselves by removing the difficulty of managing complex, distributed IT services. SL1 uses patented discovery techniques to find everything in a network, so users get visibility across all technologies and vendors running anywhere in data centers or clouds. The vendor states the advantage of SL1 is that it collects and analyzes millions of data points across an IT universe (made up of infrastructure, network, applications, and business services), to help users make sense of it all, share data, and automate IT processes.
With SL1, the user can:
- See everything across cloud and distributed architectures. Discover all IT components—–across physical, virtual, and cloud. Collect, merge, and store a variety of data in a clean, normalized data lake.
- Contextualize data through relationship mapping and machine learning (ML) for actionable insights. Use this context to understand the impact of infrastructure and applications on business service health and risk, accelerate root cause analysis, and execute recommended actions.
- Act on data that is shared across technologies and IT ecosystem in real time. Apply multi-directional integrations to automate workflows at cloud scale.
ScienceLogic SL1 Features
- Supported: Infrastructure Monitoring (Cloud, Container, Server, Storage, Agent-Based, Network, Application, Database, UC/Video, Synthetic)
- Supported: Closed-Loop Automations (Digital Experience Monitoring, CMDB & Inventory, Incident & Notifications, NetFlow, Configuration and Change Management, Troubleshooting & Remediation
- Supported: Topology-Driven Event Correlation
- Supported: Full-Stack Topology Mapping
- Supported: Business Service Monitoring
- Supported: Behavioral Correlation (Events, Changes, Anomalies, Topology)
- Supported: Analytics - ML-Based Anomaly Detection
- Supported: Incident Automation - Event Forwarding & Email
- Supported: Dynamic Baselining Analytics
- Supported: Manage Workflow Health & Endpoints
- Supported: Dashboards and Reporting
- Supported: Log Collection
- Supported: 400+ Pre-Built Monitoring Integrations
ScienceLogic SL1 Screenshots
ScienceLogic SL1 Videos
Watch Eliminating Visibility Gaps While Driving Tool Consolidation
Watch Diagnosing and Resolving Service Impacting Issues with Behavioral Correlation
Watch Automating Troubleshooting for Faster Root Cause Analysis
Watch CMDB Accuracy With Real-time Synchronization of Monitored Environment
Watch Understanding Infrastructure Impact on Apps with AppDynamics
ScienceLogic SL1 Integrations
- Kubernetes
- Cisco HyperFlex
- Nimble
- Hyper-V
- MySQL
- Dynatrace
- New Relic
- Cloud -AWS
- Azure
- Google Cloud
- IBM Cloud
- Aliyun
- CloudStack
- OpenStack
- etc.
- Cloud Services – Amazon EKS
- ECS
- Fargate; Azure AKS; etc.
- Containers – Docker
- etc.
- Software-defined Networks/WAN – Cisco
- VMware
- etc.
- Network - Cisco
- F5
- Juniper
- Meraki
- Riverbed
- Aruba
- Avaya
- Fortinet
- HP
- etc.
- Storage - Dell EMC
- NetApp
- HPE
- Hitachi
- Nutanix
- Pure Storage
- etc.
- Hypervisors – VMware
- Xen
- KVM
- etc.
- Operating Systems - Unix
- Windows
- Linux
- Business Applications
- Databases - Microsoft
- SAP
- Office 365
- MS SQL Server
- Oracle
- IBM DB2
- etc.
- APM - AppDynamics
- etc.
- etc.
- Storage - Dell EMC
- NetApp
- Pure
- HP/Nimble
- etc.
- Cloud -AWS
- Azure
- IBM
- Aliyun
- Openstack
- etc.
- Applications -Microsoft
- SAP
- etc.
- Compute -VMWare
- Microsoft Hyper-V
- KVM
- Linux
- Unix
- Converged -Nutanix
- Unified Communications and video - Cisco
- Polycom
- Tandberg
ScienceLogic SL1 Competitors
ScienceLogic SL1 Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac, UNIX |
| Mobile Application | No |
| Supported Countries | Americas, EMEA, APAC |
| Supported Languages | English |
ScienceLogic SL1 Downloadables
Frequently Asked Questions
ScienceLogic is a system and application monitoring and performance management platform. ScienceLogic collects and aggregates data across and IT ecosystems and contextualizes it for actionable insights with the SL1 product offering.
ScienceLogic SL1 starts at $7.5.
Reviewers rate Configurability highest, with a score of 10.
The most common users of ScienceLogic SL1 are from Enterprises (1,001+ employees).
ScienceLogic SL1 Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 0% |
| Enterprises (more than 500 employees) | 100% |
Comparisons
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Reviews and Ratings
(380)Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
January 05, 2024
Propel your digital transformation.
I use ScienceLogic SL1 at my job at Kyndryl to provide monitoring services of IT infrastructure for clients and customer support teams.
Both
- SL1 provides monitoring for various databases.
- SL1 can monitor all popular operating systems.
- SL1 uses monitoring agents and agentless monitoring.
- SL1 requires a lot of CPU resources.
- User Interface is not intuitive.
- Documentation is poorly organized.
52%
5.2
- SL1 allows to support multiple clients in one platform.
- SL1 provides technology to support the shift to a hybrid workforce.
- SL1 allows to transform business with intelligent, data-driven automation.
ScienceLogic SL1 more cloud-oriented than Nagios. Product support is also very important for corporate users.
IBM Tivoli Monitoring is a relatively expensive solution that requires dedicated professional support and complex infrastructure.
Dynatrace is good for performance monitoring and analysis, but loses in price
- Red Hat Ansible
- IBM Tivoli Netcool/Omnibus
- Servicenow
SL1 events are forwarded to Netcool which creates tickets in Servicenow. Software was developed for generating events and synchronizing the databases. Ansible playbooks was created to manage Sciencelogic reports and PP deployment
- Single Signon
- API (e.g. SOAP or REST)
- ETL tools
When integrating with ScienceLogic SL1, you need to carefully evaluate which system functions to integrate into external systems based on your needs.
1500
Customer support teams such as OS administrators, Application administrators and DBAs use Sciencelogic SL1 to monitor different customer resources for which they are responsible. The infrastructure support team also uses Sciencelogic to monitor company servers and network and generate usage reports. SL1 reports are also used in infrastructure development planning.
50
ScienceLogic's SL1 support team include system architects, site
reliability engineers, technical support staff, program and delivery
managers, incident and change dispatchers and software engineers.
Sciencelogic support requires very good knowledge of infrastructure
components such as network and server hardware, virtualisation systems,
network protocols, operating systems knowledge, scripting skills and
experience with SQL
- Infrastructure monitoring
- Application monitoring
- Database monitoring
- Containers monitoring
- AIOPs integration
- Cloud monitoring
- Use Netcool event processing for SL1 alerts
- Resources DB synchronization between SL1 and LDS
- SL1 PP Reporting using Ansible command line
- SL1 device onboard & offboard using Ansible command line
- Online Training
January 04, 2024
SL1 in a Managed IT Services Environment
We use SL1 predominantly for Event Monitoring and overall health in our different customer environments. One of the business problems that we addressed by using SL1's process monitoring on servers via a custom dashboard, was to identify which application was causing high CPU usage and related processes. We created a custom dashboard that combined all the pieces of the puzzle together in one window, and we could focus our attention on what needed to be done, instead of trying to log onto to each server and see what was causing the problems. Creating dashboards in SL1 is quite easy and when there are issues in any of our customer environments, a dashboard can easily be put together, that highlights certain areas of technology, and this enables us to
Both
- Event Monitoring
- Dashboards and creating custom Dashboards
- Device Discovery
- More freedom to create custom dashboards as on the previous versions we could do much more
- The Performance TAB windows is too small and cannot be resized or maximized when looking at reports for "Overview", "File System" and any of those items.
- There are not enough widgets to create stunning dashboard in AP2
- The reporting feauture is a very untouched area.
100%
10.0
- Better visibility into different customer infrastructures if you are a Managed IT Services Provider
- Offers a "One Tool One Product Solution" to manage all of our customers infrastructures environments. Trend analyses enables us to collate event trends throughout all the customers and easily identify problems that may arise on other customers environments.
- Reporting on devices and software have become much more faster and takes the guess work out of what is in the environment
We used BMC as our monitoring tool, and BMC True Sight for Capacity Management. SL1 is great in Event monitoring, but it lacks the Capacity Management features as it is not a Capacity Management Tool. It would be great if we can use it as a Capacity Management Tool with all the rich feature sets that BMC True Sight offers. One Tool that does it all!
- BMC Truesight - Wee feed data into BMC TrueSight for our Capacity Management Team
- We have integrated with our customers VMware environments to all info to report on without the need of having to access the vCenter Servers.
- We have also integrated with our customers Citrix environments
- We also integrated with our customers Azure environments without any issues.
With the correct access, the integrations are really seamless. One of the biggest plusses of ScienceLogic is it's ability to integrate with different systems and especially in an environment with multiple tenants.
- Amazon Web Services
- Service Now
We do not currently have customers that uses AWS, but ScienceLogic integrates with the platform already, so when the time comes, we will be ready.
We are standardizing our systems and Service Now is one of those systems that we will be integrating. ScienceLogic has the ability to feed information into the system, that will make our life's so much easier.
We are standardizing our systems and Service Now is one of those systems that we will be integrating. ScienceLogic has the ability to feed information into the system, that will make our life's so much easier.
- File import/export
- API (e.g. SOAP or REST)
If you have an integration that you are not sure of, reach out to the ScienceLogic Support Team. With their many years of experience and knowledge, they will be eager to help as our success, is their success. When it comes to any integration, it is always best to reach out to the vendor before attempting an integration. The chances are that they have already done this in other customer environments, and can give you guidance to help you get your integration up and running with another system, and alleviates the stress of having to figure it out all on your own.
- Implemented in-house
Change management was a big part of the implementation and was well-handled
When doing any type of change to any infrastructure, it is always important to test the implementtation before hand and gather as much info as possible that would simulate a live scenario. Test every scenario that you can think of, as this makes your case for implementing much stronger as you have the facts at hand. When your change for implementation get presented at a customers Change Approval Board, then you would have no hassles of getting it approvedas we did with our customers as we test and test and test befor we implement.
- Increased CPU utilization on overall VmWare infrastructure
- Interference from customer Antivirus product
It is always best to keep to the manufacturers recommendations no matter the product. If you get support from a vendour and not directly from SciencLogic support team, it is always advisable to keep to the standard recommendations as you may change in future to another vendour for whatever reason, and the new vendor would have no problem in supporting your ScienceLogic implementation due to evrything that has been configured according to best practices
No - we have not done any customization to the interface
Some - we have added small pieces of custom code
Although the product supports the adding of custom code and it is quite easy to add if you are a person that understands Python coding language, but it is kept to the bare minimum, and merely added or altered to fix a bug that have not yet been identified by SciencLogic support team.
Our company has a few members that are part of a wider group of people across the world, who regularly meets and discuss configuration or customization issues or improvements with the ScienceLogic supportteam, that helps improve the product for all customers worldwide, and this is normally considered when a new version of the product is rolled out.
5000
The business functions range from Operators that monitor Events, Administrators that use dashboards to get an overview of there specific devices, to the managers that that just need to have a birds eye view of how the environment looks on a daily basis.
20
We have most of the skills in-house to support ScienceLogic SL1 on an on-going basis. Most of them come from a tooling background and have been working with similar products. I started implementing SL1 with the team, and was involved on the Wintel side to figure and sort out all the snags during implementation. I then started to explore SL1 and how it could make my job easier, and it put me on a path to get my operator certificate, as well as my Professional certificate. I create dashboards in AP2 for the different organizations.
- Dashboards to have an over all view of our customers infrastructure health
- Data provided by SL1 to BMC TrueSight for Capacity Management
- Event Monitoring of different customer environments
- Dashboards for specific Technologies like the Exchange team, the Wintel Team, the SQL team
- There are a lot of built in monitoring tools that we have not utilized
- We have also just touched the tip of the iceberg when it comes to building a dashboard and we will be catering to the specific needs of our teams
- Auto restart feature in Sl1 will allow us to get event when those crucial services has not started after server reboots and also minimize the P1's that we have as a result of that.
- We created a dashboard that shows the highest process untilisation to identify what was the major cause of High CPU usage in one of our customers.
- We also created custom dashboards to fullfill each individual teams need to be able to perform their daily tasks.
- Cloud Solutions
- Scalability
- Integration with Other Systems
- Ease of Use
As we are a Managed Service Provider, SL1 offers scalability as we do not always know what the future holds. We needed a platform that would cater for each individual customer, but allow us to manage them all under one umbrella with ease. SL1 offer this capability without the need of different software and the resources and technical personnel to operate those platforms. We have a group of people that focusses on implementing SL1 on all the customers and grow their expertise and experience on a daily basis due to the different customer environments. Sl1 integrates with most if not all of the different systems that we encounter in our customer environments and again offers us the One Tool Solution to manage our customer environments.
I was unfortunately not part of the evaluation and selection process. But the guys in our company made the best choice that suites our needs and the needs of our customers. If we only catered for one customer, I am sure that we would still have chose SL1. No matter the size of the company or the amount of customers. SL1 caters for them all and has the scalability to grow, as your company grows. It is a modern tool for the modern world we work and live in, but it also caters for those who were left behind in the technology world.
Yes
BMC Remedy was replace by SL. Our license have come to and end on BMC Remedy, and we wanted to standardize our software across all customers that we support. Apart from the standardisation of the software, this would also allow us to see anomalies and trends accross all of our customers. This would mean that we can be more proactive and our reaction times to resoltion would be faster.
- Online Training
- In-Person Training
Due to us having so many customers that we support, it is vital to purchase premium support. Our customers are large companies that are result driven and cannot afford to loose money. Having premium support means that we can get the support we need, to be able to support our customers in return in the same way. SL1 aims to have happy customers and our aim is the same for our customers.
No
Being one of the large customers that use the product, we always get exceptional support. Our tooling team engage with ScienceLogic team on a weekly basis. I am not involved in raising tickets for support with the ScienceLogic Team, but I will bet my life on it that we would not have chosen ScienceLogic, if they did not provide exceptional support for this product. It is not only the ScienceLogic name that is at stake when you use the product, but also our name as we implement it on a variety of different customers. Our customers success, is our success and in turn is ScienceLogic's success.
- The Device Search Functionality
- The Device Investigator
- The Device Reporting function
- Trying to run a report under the report section. Most of our reports do not work and the interface is quite shocking
I was not privileged to be part of the principal
terms while they were negotiated. I do however believe that our company would
expect the same principal terms that our customers expect of us, from any vendor
that we do business with. These principal terms would be:
1. Technical Support
2. Aftersales support
3. A Dedicated Account Manager
4. A product that is customizable if needed
5.
A product that is maintained and developed constantly.
6.
A company which strives to improve customer satisfaction.
These are some of the principals that come to mind when I
think of getting a vendor onboarded into our company.
I think the vendor is currently at it's peak, but that is only from my point of view at this moment. The vendor engagement is great, but it takes willingness from both parties to make effective dealings, and ScienceLogic does not lack any willingness, enthusiasim or passion when it comes to dealing with them.
Yes
January 04, 2024
SL1 is best for Network monitoring and event management
On-Premise Only
- monitoring
- ticketing
- Event notification
- more customized monitoring should be provided by SL1
N/A
N/A
- Monitoring the servers