Sprinklr Modern Care

Sprinklr Modern Care Reviews

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Ratings and Reviews
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What is Sprinklr Modern Care?

Modern Care is a digital-first, proactive customer experience solution that lets brands analyze billions of conversations in real-time. Sprinklr’s AI engine taps into conversations across chat, social, messaging, email, SMS, voice, and video to identify intent and sentiment, using self-service and automation to solve problems quickly and deliver better experiences.

Users can resolve issues using customers’ full history across channels and leverage AI to empower agents with the best responses. The solution is equipped with real-time contact center analytics that uncover actionable insights to trigger improvements in proactive care, reducing inbound contact volume.

Sprinklr Modern Care Features

  • Reduce Churn: AI Model for Sales Intent, Automated Tagging, Automated Routing, Care CSAT Detection, FB Ads Click-to-Messenger, Knowledge Base, Community, Omnichannel Reporting

  • Decrease Costs: Surveys, Smart Responses, Canned Responses, CRM Integration, AI Engageable/Non-Engageble, Integrated Chat Bots, Community

  • Increase Customer Satisfaction: Message Intent, Assignment Engine, Message Intent, Automated Tagging, Agent Console, Supervisor Console, Omnichannel Reporting, Journey Facilitator, Smart Compliance, Automated Customer Authentication, Audit Checklist, Approval Workflows, Listening Themes, Care CSAT Prediction, Macros for Escalation

Sprinklr Modern Care Videos

"As a modern care agent, I am tasked with resolving the ever increasing volume of new cases on any given day while simultaneously ensuring my customers have a positive experience. Luckily, Sprinklr provides me the tools to do my job efficiently and effectively."
"As a Care Agent in today’s market, the only lasting differentiator is customer experience so it’s important that I not only resolve customer issues but find opportunities to surprise and delight. To do this consistently, I need to easily collaborate with my team and supervisor to resolve issues faster. Also, given our entire team and other business units like our Marketing team also use Sprinklr, we can collaborate directly within the platform without having to swivel-chair to multiple point solutions"
- Deliver Omni-channel care to customers across digital channels - Implement AI based self care to resolve repeated queries - Identify entry points to deflect customers to modern channels - Automate your customer authentication process to save time - Use AI to Empower your agents and improve their productivity

Sprinklr Modern Care Integrations

Sprinklr Modern Care Competitors

Sprinklr Modern Care Pricing

Sprinklr Modern Care Technical Details

Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web

Frequently Asked Questions

What is Sprinklr Modern Care's best feature?

Reviewers rate Availability and Performance highest, with a score of 9.9.

Who uses Sprinklr Modern Care?

The most common users of Sprinklr Modern Care are from Enterprises and the Computer Software industry.