Sprinklr Modern Care Reviews

34 Ratings
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Score 8.2 out of 100

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About Sprinklr Modern Care

With Sprinklr’s Modern Care solution brands can proactively listen to customers across multiple channels, automatically route inbound messages to the right agent, quickly resolve customer issues using their full history and analyze overall performance of the care program in order to make improvements.

Sprinklr Modern Care Features

Has featureReduce Churn: AI Model for Sales Intent, Automated Tagging, Automated Routing, Care CSAT Detection, FB Ads Click-to-Messenger, Knowledge Base, Community, Omnichannel Reporting
Has featureDecrease Costs: Surveys, Smart Responses, Canned Responses, CRM Integration, AI Engageable/Non-Engageble, Integrated Chat Bots, Community
Has featureIncrease CSAT: Message Intent, Assignment Engine, Smart Intent, Automated Tagging, Agent Console, Supervisor Console, Smart Compliance, Automated Customer Authentication, Audit Checklist, Approval Workflows, Listening Themes, Care CSAT Prediction, Macros for Escalation

Sprinklr Modern Care Videos (3)

Sprinklr Modern Care Integrations

Zendesk, Salesforce CMS, Slack, Jira Service Desk, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

Sprinklr Modern Care Competitors

Sprinklr Modern Care Technical Details

Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Mobile Web