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Sprinklr Modern Care Reviews

34 Ratings
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Score 6.5 out of 100

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Reviews (1-3 of 3)

Anonymous | TrustRadius Reviewer
December 04, 2014

Excellent product but mobile is weak.

Verified User
Score 7 out of 10
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Performance

10
Performance is great and is not negatively effecting our processes. We have to make sure it doesn't effect out load times. Not currently seeing any issues with widgets affecting page load times.
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Sprinklr Modern Care Scorecard Summary

Likelihood to Recommend (34)
6.5
Likelihood to Renew (7)
7.8
Usability (3)
7.8
Availability (3)
9.9
Performance (3)
9.9
Support Rating (10)
7.0
In-Person Training (1)
10.0
Implementation Rating (2)
9.0

About Sprinklr Modern Care

With Sprinklr Modern Care, brands have the ability to listen, route, resolve, and measure customer care issues in an integrated, cross-channel solution. Sprinklr Modern Care aims to help companies achieve the following:
Quickly respond to customers and ensure customer satisfaction.
  • Bring in messages from 25+ social channels, email, live chat, SMS, and more.
  • Route cases based on agent capacity, availability and current load.
Know their customers full history to provide optimal service.
  • Connect to existing CRM tools and view all case history and interactions with the customer in one single dashboard view.
  • Access templated responses to quickly address customer questions, concerns, or issues.
Standardize processes and workflows for compliance and efficiency.
  • Automate the classification and routing of messages based on keywords, sentiment, influencer score, issue type, and much more with AI-powered rules.
  • Audit agent activity to identify areas for improvement and process optimization.
Quickly access reports to measure results and improve on SLA’s and CSAT.
  • Access a connected view of agent’s activity and performance in real time.
  • Survey customers to capture feedback from several channels and view in a consolidated report.
Categories:  Customer Experience Management,  Help Desk,  Social Media Customer Service

Sprinklr Modern Care Competitors

Jive, Mzinga OmniSocial, SAP Social On-Demand, UseResponse, UserVoice, Khoros Communities (Formerly Spredfast + Lithium)

Sprinklr Modern Care Technical Details

Operating Systems: Unspecified
Mobile Application:No