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Sprinklr Modern Care Reviews

44 Ratings
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Score 7.8 out of 100

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Reviews (1-3 of 3)

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December 04, 2014

Excellent product but mobile is weak.

Anonymous | TrustRadius Reviewer
Verified User
Score 7 out of 10
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Performance

10
Performance is great and is not negatively effecting our processes. We have to make sure it doesn't effect out load times. Not currently seeing any issues with widgets affecting page load times.
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Sprinklr Modern Care Scorecard Summary

Likelihood to Recommend (44)
7.8
Likelihood to Renew (7)
7.5
Usability (3)
8.0
Availability (6)
9.9
Performance (6)
9.9
Support Rating (19)
7.0
In-Person Training (1)
10.0
Implementation Rating (4)
9.0

What is Sprinklr Modern Care?

With Sprinklr’s Modern Care solution brands can proactively listen to customers across multiple channels, automatically route inbound messages to the right agent, quickly resolve customer issues using their full history and analyze overall performance of the care program in order to make improvements.
Categories:  Customer Experience Management,  Social Media Customer Service

Sprinklr Modern Care Features

Has featureReduce Churn: AI Model for Sales Intent, Automated Tagging, Automated Routing, Care CSAT Detection, FB Ads Click-to-Messenger, Knowledge Base, Community, Omnichannel Reporting
Has featureDecrease Costs: Surveys, Smart Responses, Canned Responses, CRM Integration, AI Engageable/Non-Engageble, Integrated Chat Bots, Community
Has featureIncrease CSAT: Message Intent, Assignment Engine, Smart Intent, Automated Tagging, Agent Console, Supervisor Console, Smart Compliance, Automated Customer Authentication, Audit Checklist, Approval Workflows, Listening Themes, Care CSAT Prediction, Macros for Escalation

Sprinklr Modern Care Videos (3)

Sprinklr Modern Care Integrations

Zendesk Support Suite, Salesforce CMS, Slack, Jira Service Desk, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

Sprinklr Modern Care Competitors

Sprinklr Modern Care Technical Details

Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Mobile Web