Has featureReduce Churn: AI Model for Sales Intent, Automated Tagging, Automated Routing, Care CSAT Detection, FB Ads Click-to-Messenger, Knowledge Base, Community, Omnichannel Reporting
Has featureDecrease Costs: Surveys, Smart Responses, Canned Responses, CRM Integration, AI Engageable/Non-Engageble, Integrated Chat Bots, Community
Has featureIncrease CSAT: Message Intent, Assignment Engine, Smart Intent, Automated Tagging, Agent Console, Supervisor Console, Smart Compliance, Automated Customer Authentication, Audit Checklist, Approval Workflows, Listening Themes, Care CSAT Prediction, Macros for Escalation