Sprinklr Modern Care Reviews

44 Ratings
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Score 7.8 out of 100

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Reviews (1-3 of 3)

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November 26, 2014
Steve MacLaughlin | TrustRadius Reviewer
Score 10 out of 10
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Verified User
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Usability

8
I've spent year designing products so I'm a tough judge when it comes to other solutions. It's clear that Sprinklr Modern Care was designed for the average online consumer with a very user friendly interface. They have made improvements to the admin tools to make that area of the product easier to use as well.
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December 04, 2014
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Usability

7
Management view is nice. It's very easy to navigate.
We would prefer the ability to make inline comments which is not possible right now.
There are some efficiency gains be made. It seems as though there are two many too many screens to go through to accomplish basic tasks.
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February 13, 2013
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Usability

8
The ease of finding content, posting, responding, and sharing are best in class.



As stated earlier, the identity log-in system could use a bit of work.



The software seems to work fine on mobile devices too.
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What is Sprinklr Modern Care?

With Sprinklr’s Modern Care solution brands can proactively listen to customers across multiple channels, automatically route inbound messages to the right agent, quickly resolve customer issues using their full history and analyze overall performance of the care program in order to make improvements.

Sprinklr Modern Care Features

Has featureReduce Churn: AI Model for Sales Intent, Automated Tagging, Automated Routing, Care CSAT Detection, FB Ads Click-to-Messenger, Knowledge Base, Community, Omnichannel Reporting
Has featureDecrease Costs: Surveys, Smart Responses, Canned Responses, CRM Integration, AI Engageable/Non-Engageble, Integrated Chat Bots, Community
Has featureIncrease CSAT: Message Intent, Assignment Engine, Smart Intent, Automated Tagging, Agent Console, Supervisor Console, Smart Compliance, Automated Customer Authentication, Audit Checklist, Approval Workflows, Listening Themes, Care CSAT Prediction, Macros for Escalation

Sprinklr Modern Care Videos (3)

Sprinklr Modern Care Integrations

Zendesk Support Suite, Salesforce CMS, Slack, Jira Service Desk, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

Sprinklr Modern Care Competitors

Sprinklr Modern Care Technical Details

Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Mobile Web