Sprinklr Modern Care Reviews

34 Ratings
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Score 6.5 out of 100

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Reviews (1-3 of 3)

Steve MacLaughlin | TrustRadius Reviewer
November 26, 2014

Get Satisfaction Lives Up to Its Name

Score 10 out of 10
Vetted Review
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Usability

8
I've spent year designing products so I'm a tough judge when it comes to other solutions. It's clear that Get Satisfaction was designed for the average online consumer with a very user friendly interface. They have made improvements to the admin tools to make that area of the product easier to use as well.
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Anonymous | TrustRadius Reviewer
December 04, 2014

Excellent product but mobile is weak.

Score 7 out of 10
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Usability

7
Management view is nice. It's very easy to navigate.
We would prefer the ability to make inline comments which is not possible right now.
There are some efficiency gains be made. It seems as though there are two many too many screens to go through to accomplish basic tasks.
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Anonymous | TrustRadius Reviewer
February 13, 2013

Absolutely fantastic tool!

Score 10 out of 10
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Usability

8
The ease of finding content, posting, responding, and sharing are best in class.



As stated earlier, the identity log-in system could use a bit of work.



The software seems to work fine on mobile devices too.
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About Sprinklr Modern Care

With Sprinklr Modern Care, brands have the ability to listen, route, resolve, and measure customer care issues in an integrated, cross-channel solution. Sprinklr Modern Care aims to help companies achieve the following:
Quickly respond to customers and ensure customer satisfaction.
  • Bring in messages from 25+ social channels, email, live chat, SMS, and more.
  • Route cases based on agent capacity, availability and current load.
Know their customers full history to provide optimal service.
  • Connect to existing CRM tools and view all case history and interactions with the customer in one single dashboard view.
  • Access templated responses to quickly address customer questions, concerns, or issues.
Standardize processes and workflows for compliance and efficiency.
  • Automate the classification and routing of messages based on keywords, sentiment, influencer score, issue type, and much more with AI-powered rules.
  • Audit agent activity to identify areas for improvement and process optimization.
Quickly access reports to measure results and improve on SLA’s and CSAT.
  • Access a connected view of agent’s activity and performance in real time.
  • Survey customers to capture feedback from several channels and view in a consolidated report.

Sprinklr Modern Care Competitors

Jive, Mzinga OmniSocial, SAP Social On-Demand, UseResponse, UserVoice, Khoros Communities (Formerly Spredfast + Lithium)

Sprinklr Modern Care Technical Details

Operating Systems: Unspecified
Mobile Application:No