Sprinklr Modern Care

Sprinklr Modern Care

About TrustRadius Scoring
Score 8.3 out of 100
Sprinklr Modern Care

Overview

Recent Reviews

Longtime user

9 out of 10
May 24, 2022
The tool is used for daily moderation of social media channels. The tool also allows you to create detailed reports summarizing activities …
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Easy to use automated platform

9 out of 10
October 05, 2020
We utilize this system to automate and standardize processes to make it easy and quick to upload and share content. It helped generate …
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Sprinklr Review

10 out of 10
August 23, 2019
My team uses Sprinklr specifically for interacting with posters on Facebook and Twitter, with Instagram as well hopefully in the future …
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Sprinklr review

9 out of 10
August 05, 2019
[Sprinklr Modern Care is] Used by the marketing department regionally supporting our social media strategic decisions.
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Sprinklr Care Support

8 out of 10
May 17, 2019
Used for the quick resolution of platform related technical issues, such as data fetching glitches, visualization rendering issues, etc. …
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Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Sprinklr Modern Care?

Modern Care is a digital-first, proactive customer experience solution that lets brands analyze billions of conversations in real-time. Sprinklr’s AI engine taps into conversations across chat, social, messaging, email, SMS, voice, and video to identify intent and sentiment, using self-service…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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6 people want pricing too

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Product Demos

Introduction to Modern Care
01:41
Introduction to Importance of team collaboration
02:01
Introduction Increase agent productivity through call deflection and AI driven efficiencies
02:06
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Features Scorecard

No scorecards have been submitted for this product yet..
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Product Details

What is Sprinklr Modern Care?

Modern Care is a digital-first, proactive customer experience solution that lets brands analyze billions of conversations in real-time. Sprinklr’s AI engine taps into conversations across chat, social, messaging, email, SMS, voice, and video to identify intent and sentiment, using self-service and automation to solve problems quickly and deliver better experiences.

Users can resolve issues using customers’ full history across channels and leverage AI to empower agents with the best responses. The solution is equipped with real-time contact center analytics that uncover actionable insights to trigger improvements in proactive care, reducing inbound contact volume.

Sprinklr Modern Care Features

  • Reduce Churn: AI Model for Sales Intent, Automated Tagging, Automated Routing, Care CSAT Detection, FB Ads Click-to-Messenger, Knowledge Base, Community, Omnichannel Reporting
  • Decrease Costs: Surveys, Smart Responses, Canned Responses, CRM Integration, AI Engageable/Non-Engageble, Integrated Chat Bots, Community
  • Increase Customer Satisfaction: Message Intent, Assignment Engine, Message Intent, Automated Tagging, Agent Console, Supervisor Console, Omnichannel Reporting, Journey Facilitator, Smart Compliance, Automated Customer Authentication, Audit Checklist, Approval Workflows, Listening Themes, Care CSAT Prediction, Macros for Escalation

Sprinklr Modern Care Lite

Try unified, AI-powered customer service software for free. Sprinklr Modern Care Lite is an out-of-the-box, enterprise-grade contact center solution you can roll out in just minutes — freeing you to focus on meeting your customers’ expectations, instead of digging through reports or training your teams.

Sprinklr Modern Care Features

  • Supported: Sprinklr Voice
  • Supported: Live Chat
  • Supported: Contact Center Intelligence
  • Supported: Agent Assist
  • Supported: Self-Service Community
  • Supported: Automated Workflows
  • Supported: Knowledge Base
  • Supported: Conversational AI and Bots
  • Supported: Multichannel Support

Sprinklr Modern Care Videos

"As a modern care agent, I am tasked with resolving the ever increasing volume of new cases on any given day while simultaneously ensuring my customers have a positive experience. Luckily, Sprinklr provides me the tools to do my job efficiently and effectively."
"As a Care Agent in today’s market, the only lasting differentiator is customer experience so it’s important that I not only resolve customer issues but find opportunities to surprise and delight. To do this consistently, I need to easily collaborate with my team and superviso...
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- Deliver Omni-channel care to customers across digital channels - Implement AI based self care to resolve repeated queries - Identify entry points to deflect customers to modern channels - Automate your customer authentication process to save time - Use AI to Empower your agents and improve their productivity

Sprinklr Modern Care Integrations

Sprinklr Modern Care Competitors

Sprinklr Modern Care Technical Details

Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web

Frequently Asked Questions

Qualtrics XM Discover, Verint Messaging, and Zendesk Support Suite are common alternatives for Sprinklr Modern Care.

Reviewers rate Availability and Performance highest, with a score of 9.9.

The most common users of Sprinklr Modern Care are from Enterprises (1,001+ employees) and the Computer Software industry.
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Comparisons

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Reviews

(1-3 of 3)
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Score 7 out of 10
Vetted Review
Verified User
Review Source
Management view is nice. It's very easy to navigate. We would prefer the ability to make inline comments which is not possible right now. There are some efficiency gains be made. It seems as though there are two many too many screens to go through to accomplish basic tasks.
Steve MacLaughlin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I've spent year designing products so I'm a tough judge when it comes to other solutions. It's clear that Sprinklr Modern Care was designed for the average online consumer with a very user friendly interface. They have made improvements to the admin tools to make that area of the product easier to use as well.
Score 10 out of 10
Vetted Review
Verified User
Review Source
The ease of finding content, posting, responding, and sharing are best in class.

As stated earlier, the identity log-in system could use a bit of work.

The software seems to work fine on mobile devices too.
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