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Zoom

Zoom

Overview

What is Zoom?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

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Recent Reviews

Zoom does the job

10 out of 10
April 08, 2024
Incentivized
I use Zoom to hold meetings when we can't be together because of distance or disease. I started using it to teach remotely, and was very …
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Zoom Review

1 out of 10
January 19, 2024
Incentivized
In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (702)
    8.1
    81%
  • Meeting initiation (690)
    7.9
    79%
  • High quality audio (707)
    7.7
    77%
  • High quality video (709)
    7.6
    76%

Reviewer Pros & Cons

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Video Reviews

18 videos

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Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
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Pricing

View all pricing

Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.2
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.5
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5
Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.2
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

6.2
Avg 8.2

Call Management

Customized phone system settings

7.1
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

7.7
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

6
Avg 7.5
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Product Details

What is Zoom?

Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.

Zoom Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Videos

Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.

Zoom Integrations

Zoom Competitors

Zoom Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Zoom Downloadables

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom.

Reviewers rate Call recording and Mobile app for iOS highest, with a score of 8.3.

The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(5189)

Attribute Ratings

Reviews

(626-650 of 734)
Companies can't remove reviews or game the system. Here's why
November 02, 2017

Zoom simplified my meetings with people from all over the world

Christine Guenette | TrustRadius Reviewer
Christine Guenette
Certified Life Coach
Coach Christine Guenette (Health, Wellness and Fitness, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is professional and easy to use, I recommend it for most people. However, since it does require you to install a plugin, or an app on your phone, there may be cases where those you are trying to connect with may be unable to participate with video.
November 02, 2017

Working remotely? Zoom is a must - hands down.

Rocky Kev | TrustRadius Reviewer
Rocky Kev
Course Building Technologist and Business Coach on the Education Team
Mirasee (Marketing and Advertising, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you need to chat with someone remotely, Zoom is it. You give the other person a link, and in less than a minute - you're talking. So many of our customers and clients now use Zoom because of how easy it is.
November 02, 2017

Zoom is by FAR the best web conference tool out there! It's AMAZING!

Michael Kim | TrustRadius Reviewer
Michael Kim
Usability Research Recruiter
UserTesting (Internet, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is well suited for mid- to large-sized companies because it helps employees connect with their colleagues who may be located in other offices. In addition, Zoom allows you to hold large webinars or conference calls. It's extremely reliable and provides very high-quality video that can be automatically recorded to the cloud or locally. It's less appropriate for smaller companies because it may be expensive, and may not be as useful since meetings can be held in person.
November 01, 2017

High Praise for Zoom Video Conferencing Platform

Verified User
Consultant in Information Technology
Religious Institutions Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is well-suited for on-line meetings with persons who are not entirely comfortable with using technology and the Internet as an active video communications tool. It took very little effort to make participants comfortable with this platform and to teach the essentials, room lighting issues, and mute/unmute.

We are currently exploring using Zoom as a tool for connecting two churches for a joint worship service.
October 31, 2017

Zoom: the better alternative

Gina Rodkey | TrustRadius Reviewer
Gina Rodkey
Virtual Bookkeeping Accounting Technician
Ginas InterNet Advising (Accounting, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
In my field of work, we are often consulting with clients and sharing our screen to show an app and how it works. I can give QuickBooks lessons with my client and record them so my client can reference what we talked about later. Being able to record lessons is the main reason I recommend Zoom to colleagues.
October 31, 2017

Zoom makes me excited to wake up in the morning.

Sam Tackeff | TrustRadius Reviewer
Sam Tackeff
Founder and CEO
Tackeff Consulting (Management Consulting, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I recommend Zoom for almost everything. It's SUCH GREAT SOFTWARE. I use it for conventional and unconventional things - making great how-to videos, screen sharing, etc. I'd love to be able to stream live to social as a general user rather than with add-on software, but I understand that Zoom needs to make money.
October 31, 2017

I fell in love with the simplicity and power of Zoom...

Steena Brown | TrustRadius Reviewer
Steena Brown
Sexual Empowerment and Life Coach
Steena Marie (Health, Wellness and Fitness, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you're looking for a reliable video call platform, especially for groups, Zoom is a clear winner! I can't think of a scenario where Zoom is less appropriate for use. The upgrades that are available for Zoom for livestreaming and webinars make Zoom functional for a variety of needs and sizes of businesses.
October 31, 2017

Zoom is zooming past the competition :)

Corey Calder | TrustRadius Reviewer
Corey Calder
Account Executive
ClientSuccess (Computer Software, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is great for sales, customer success, support, marketing or any engagement taking place from one location to another via teleconferencing. It fits great for demos that you need to record or want the ability to when asked. It is great for internal meetings as well when you are at different locations. Zoom also has an app for mobile devices so you can easily join or start a meeting on the road.

Zoom isn't as great for quick, simple meetings. It can take a few minutes to get a meeting started and others joined.
October 31, 2017

A Coach's Review of Zoom

Joan Hughes | TrustRadius Reviewer
Joan Hughes
CFO
InnerPath Solutions: CFO - Chief Freedom Officer :) (Professional Training & Coaching, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I use Zoom exclusively in my business for group calls and for coaching sessions with my clients. Zoom is perfect for my purposes, since it permits people to either call in by phone if they're away from their computers or participate by computer. It also allows those who prefer not to be seen to turn off their video. I find that there is a much better chance of people getting to know one another through Zoom calls, where most people can be seen as they participate, than on conference calls.

The audio and video quality are excellent. Screen share is a real bonus. And calls can be recorded. This means that I can also use Zoom to make videos for training and marketing.

There's a lot more that I could say. I highly recommend looking into Zoom. It has a lot of features that I haven't even started to use. So you'll want to check them out.
October 31, 2017

Simply The Best Video Conferencing Service I Have Ever Used

Tim Brownson - Life Coach Trainer | TrustRadius Reviewer
Tim Brownson - Life Coach Trainer
Owner
Coach The Life Coach (Health, Wellness and Fitness, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I originally signed up for Zoom just take over from GoToMeeting for my training sessions, but I never realized the benefits of using it to work one-on-one with clients. It's so easy to use that I do not have to worry about non-techie clients getting confused and it is way more stable than Skype.
October 31, 2017

Zoom Review

Sonja Kassis Stetzler, MA, RDN, CPC | TrustRadius Reviewer
Sonja Kassis Stetzler, MA, RDN, CPC
Executive Communications | Public Speaking Coach | Workshop Facilitator
Effective Connecting (Professional Training & Coaching, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is well-suited for virtual meetings with remote clients or with team members. It's the next best thing to being in the same room. Voice and video quality are better than most other video platforms. I like the gallery view where all participants can be seen, not just the person who is talking. The screen share also works well.
October 26, 2017

Zoom works for WYTV7 Christian Broadcasters Network getting the message across

Libby Northcraft-Grier | TrustRadius Reviewer
Libby Northcraft-Grier
Marketing and Social Media Director
G&G Sportswear-USA (Online Media, 11-50 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Overall we are pleased with Zoom for our organization's needs. We are a small nonprofit organization so everything is a budget crunch for affording some of the other prducts we wish we could utilitize. Cost is much for a non profit.
October 17, 2017

Zoom Made Video Conferences Great Again!

Verified User
Team Lead in Customer Service
Computer Software Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom can be used for any business meeting, including internal meetings where a presentation needs to be saved to be viewed later. It is also great since the free account also allows meetings up to 45 min if you will be done quickly.
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