Zoom: From Meetings to Webinars
It is used to have online meetings and Knowledge transfer classes in wide range of schedules in our daily life, which allows us to have …
Starting at $5 per month per license
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What is Zoom?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
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Awards
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Popular Features
- Desktop sharing (702)8.181%
- Meeting initiation (690)7.979%
- High quality audio (707)7.777%
- High quality video (709)7.676%
Reviewer Pros & Cons
Video Reviews
18 videos
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
Pricing
Add-On Zoom Translated Captions
$5
Cloud
per month per license
Add-On - Zoom Whiteboard
$24.90
Cloud
per year
Pro
$149.90
Cloud
per year per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Zoom?
Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.
Zoom Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Videos
Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Zoom Integrations
Zoom Competitors
Zoom Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
| Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
| Supported Languages | English |
Zoom Downloadables
Frequently Asked Questions
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
Reviewers rate Call recording and Mobile app for iOS highest, with a score of 8.3.
The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(5189)Attribute Ratings
Reviews
(626-650 of 734)Companies can't remove reviews or game the system. Here's why
November 03, 2017
Zoom has revolutionized my teaching experience.
- Zoom is an excellent communication tool. It provides me with a way to show material to the students via the screen-share aspect.
- Each presentation I have I am impressed with the ability to also use a chat box with a variety of functions including sending messages to the entire group or to particular individuals
- Zoom also allows individual groups to meet and discuss particular problems and then come back to the whole group to present solutions and new ideas.
- Zoom's ability to easily invite all participants is wonderful. The platform itself is very user friendly!
- I have not found any problems with using Zoom at all!
November 02, 2017
Zoom simplified my meetings with people from all over the world
- The connection is reliable, stable, and seamless - even when I can't control the quality of the internet connection of those I'm connecting with.
- I love how easily I can record calls with audio and video.
- Zoom is easy to use and straight forward. It tales no time or tech expertise to set up.
- When recording calls, and sharing screens, it isn't always clear what is being recorded and how.
- With multiple folks on the screen, I'd like to be able to choose whose image is enlarged (even if they aren't talking)
- From the widget installed on my desktop I would like to more easily access the share link to my personal meeting room.
November 02, 2017
Zoom room
- Clarity of audio
- Clarity of visual
- Ease of joining the online meeting rooms
- Difficulty in speaking to a customer service representative
November 02, 2017
Working remotely? Zoom is a must - hands down.
- Web conference
- Group meetings
- One-on-one meetings
- Screensharing
- Clarity when there's network issues (not enough info when there's a network issue)
- Mobile app is terrible
- Web chat is bare bones. It resets for new people joining
- Signing in takes about 30 seconds
November 02, 2017
Zoom is by FAR the best web conference tool out there! It's AMAZING!
- It's extremely easy to install and very intuitive to use.
- The video quality is unparalleled. We've used other web conference tools in the past, and the video quality used to be grainy or laggy. Zoom is awesome, and you'll be very pleased with the video quality.
- Zoom Rooms are AWESOME for larger companies because you can just walk into your meetings, press "Start," and start your video conference meeting!
- The Zoom Scheduler Chrome extension isn't perfect. When you make a Zoom meeting from a calendar event, the Zoom meeting doesn't have all of the settings applied to it. It doesn't automatically record to cloud, although my Zoom account meeting settings are set to automatically do so.
- One or two customers have ran into technical issues with Zoom. They absolutely couldn't install it, and they had to dial in using the conference numbers. Although extremely rare, I guess some computers just can't work with Zoom. It may have been a network issue, but we're not sure.
- Zoom Rooms can be quite expensive, but absolutely worth it. Smaller companies likely can't shell out the dough for this, however.
November 01, 2017
High Praise for Zoom Video Conferencing Platform
- The invitation to participants in an on-line meeting couldn't be simpler. Schedule a meeting and the Zoom platform creates the contact message and copies it to the clipboard ready for you to send out to your contacts via e-mail or from your Zoom contact list. Seamless is an apt description.
- For participants who have difficulty connection through their computer or those who do not have a computer, the Zoom platform has phone numbers as part of the message to connect to the meeting using phone audio. Participants are active within the meeting.
- The tools - Whiteboard, make host, share screen, remote control, mute/unmute microphones, raise hands, polling, chat and record session are essential elements easy to learn and manipulate to make your on-line meeting flow smoothly.
- We have only just begun to explore the possibilities of using Zoom. Suggesting improvements at this stage would be disingenuous. Our comments are based on our early experience with this technology. No doubt there will be features that we would like to see improved or modified in some way. But, to do so at this stage would be misleading.
October 31, 2017
Zoom is great for livestreamers!
- Reliability: Zoom doesn't crash unexpectedly.
- Clarity: Zoom's quality for audio and video is perfect.
- Adaptability: Zoom's lightweight client lets phone, PC, and Mac users connect perfectly across platforms.
- Menu Interface: It's difficult to navigate through the options (especially the path to modify your audio inputs and outputs.
- Missing Functionality: Separate windows per caller. In my work, I have to crop each camera individually so having a function that helps me do this process instead of manually adjusting each camera window would be nice.
October 31, 2017
Zoom: the better alternative
- Technical difficulties are very rare.
- Very easy to use, even novices will be up and running in a very short time.
- I love the ability to toggle between speaker view and gallery view. I can see the current speaker highlighted when talking - good for demos or use the gallery view to show everyone in the conversation, good if we are all involved in the conversation.
- I would like to see the names of participants or be given the option to show the names in the recording. Currently you can only see the names while in the Zoom meeting.
- I would love to have frames around each of us. I do like the background option but would like something more like the "lower third" in the Google Hangouts.
- I would like to see auto shut off. Sometime I may have to leave early and would like to be able to walk away and have the meeting close after 1 hour. I know there is the ability to have another host, but I am talking about a more automated solution.
- I would love to be able to integrate Zoom with Facebook events.
October 31, 2017
Zoom makes me excited to wake up in the morning.
- Scheduling 1-1 meetings with clients is simple. Google calendar integration is useful. Additionally, I use the PMI line daily to send to people for very quick meetings and conversations. Conversations are always better face to face!
- Zoom's webinar capabilities and screen sharing are both best in biz. Quality is unbeatable, and the software is easy to use even for non-technical folks. And it looks nice!
- Customer service is stellar. Incredibly quick responses, excellent team attitude. Willing to help even the every day user.
- For people new to zoom the "turn on video and audio" at the beginning of a call is still a little bit mystifying for some. I don't think that's really on zoom though.
- As a host, I'd love to be able to keep other's video off even when I'm not using webinar versions. There are a few use cases where light webinar features would be useful.
- I need to dig into the scheduling; but I'd love to be able to send attendees an email reminder both an hour in advance and earlier in the day automatically in order to reduce no-shows. Currently I do this in Google Calendar manually.
October 31, 2017
I fell in love with the simplicity and power of Zoom...
- Recording calls is really easy - you can even make it automatic!
- Clients can join from the Zoom app on desktop or mobile - OR - they can call in from a regular phone line, even internationally!
- Same Zoom room number every time, so I can create a custom re-direct link using bit.ly or my website that is easy to remember and give to clients
- I would love to be able to add words/images to the Zoom screen so that the recording would already have a title
- Keyboard shortcuts or a way to flip between screen sharing and not screen sharing quickly would be really nice for presentations
- When my Zoom files save they just have the date on them, I'd like to be prompted to name the file folder immediately after the call is ended so I don't have to hunt down the correct date afterwards
October 31, 2017
online, at home business
- Share screen
- I don't think I use it to it's full potential. I haven't really taken the time to see how I could use it differently or more efficiently
October 31, 2017
Zoom is zooming past the competition :)
- Easy to join the conference line for all attendees. A simple hyperlink brings a viewer into the conference line.
- Solid connection. I've used several different conference lines and while none has been perfect, Zoom has proved to be very reliable. When there are issues, it's often wifi or network issues on either side, but it's far more rare than the platform issues I'd see with other providers.
- Options. Zoom lets you use video, screen share, talk, record, chat. It has all the options we were looking for and also at an affordable price. We love the options as it helps us get value for various types of meetings whether internal or external. Other platforms provide just audio and no video or ability to record visuals. Zoom provides it all and is also competitively priced.
- Value for the price. To get all of these features with other platforms, you have to pay a premium and the software also feels clunky and isn't in an enjoyable UI.
- Direct line for each rep. With UberConference I was able to have a unique direct line that recipients could call and not need to put in a pin or meeting ID. It was easy for me to join and easy for others. I loved that. Zoom uses general lines and then requires you enter a pin and a participant ID. It takes a few steps to get into a line.
- Hold music. Zoom doesn't provide hold music, just silence. I also loved this about UberConference. Not only could you have hold music, you could upload your own songs. I had this great Italian song that a lot of people loved and enjoyed. Silence is pretty bland. This might be available in a more premium package, but I'm not sure.
October 31, 2017
A Coach's Review of Zoom
- I appreciate the video and audio quality of Zoom meetings.
- There are lots of features that I love about Zoom. It's great to be able to screen share, turn off video if desired, make recordings of meetings, call in from a phone, and much more.
- I got the Pro account so that the length of meetings is unlimited.
- Zoom is great for group meetings, as well. Sometimes we have people from all around the world on the same call, and being able to see who is speaking is a real bonus. It's also possible to assign somebody else as the host if I have to leave the meeting unexpectedly.
- I'd like to be able to remove my image box during a recording, when I'm using Zoom to record a video.
- I think that the audio quality when screen sharing a video could be improved.
October 31, 2017
Simply The Best Video Conferencing Service I Have Ever Used
- Zoom is incredibly stable. In 3 years of using it multiple times per week it has never failed me for any other reason than I had a poor Internet connection.
- Zoom is also very easy for clients to use as all they need to do is click on the link and there's no need to download an app.
- The screen share facility is also very easy to use and provides a lot of benefits.
- It would be cool to be able to adjust screen size for the person leading the process so it is obvious to everybody on the call.
October 31, 2017
Zoom Review
- Very user-friendly, easy to use
- Higher quality of video than other platforms I have used
- Competitively priced - high value for service that is offerd
- The ability to co-host with someone who does not have a Zoom account
October 30, 2017
Spirit Ed review
- It allows me to share documents and presentations
- We use the breakout rooms for intra-group discussions.
- It's a great to for collaborations and making recordings of collaborations.
- It could offer the ability to share a presentation as a virtual background.
- Have a quick access admin bar for most used tools, like mute/unmute and a few other commands, so a single presenter can more easily silence noisy mics.
October 30, 2017
A dependable and easy to use video meeting platform
- Good and simple user interface
- Stable platform
- Elegant design
- Direct dial-in or connectivity - like Skype.
October 27, 2017
Zoom zooms!!
- Records what happened
- Allows us to edit together on the same document
- Allows us to create breakout groups for more small group conversation for learning or creative problem solving
- The interface - finding things is not very intuitive. It's hard to find out where to go for things unless you use that particular feature frequently.
- It would be great if the whiteboard exported into something like One Note or Pages on a Mac for continuing to work with it afterward.
- The features on a cell phone or tablet are too limited.
October 27, 2017
Stay Connected with Zoom
- We can choose to share specific windows/applications, or the desktop to that we can quickly switch to whichever application is relevant to solve a problem.
- It is easy to switch from my desktop to the Manila desktop, so I can watch my trainee actually using the software for new tasks. She is more likely to remember how to do a task if she is the one running the program.
- We have a very large board (30 people) and each person lives in a different part of the world. We can use the software with up to 100 people, so we believe we can have our whole board on the same call for meetings.
- We have not yet found any.
October 26, 2017
Zoom is great.
- Switch between screens
- Record the session
- Block people entering the room
- Explanation of all features
October 26, 2017
Zoom-Time
- I love the feature of sharing your screen to collaborate on documents or projects.
- I love the messaging feature from within a conference call.
- It's great to have it feature all participants on the screen at once!
- Limited time for non-subscribers.
- Sometimes unstable.
- Freezes on occasion
- Allows us to interview people around the world
- Allows our listeners to call in and talk to a broadcaster during live radio feed
- Allow staff and board meetings to have recordable meetings.
- Sometimes the sound quality blurs
- Sometimes the screen freezes
October 26, 2017
Zoom: Simple and Effective
- Easy access, even for the least tech-savvy professionals
- Simple screen sharing for document review and illustrating points
- Ability for me to "reach into" their computer to modify documents
- Low internet bandwidth of my clients causes freezing - is there a way to diminish their picture quality?
- More intuitive controls for audio setup; first-time users struggle.
- Ability for me to "brand" zoom for my company.
October 17, 2017
Zoom into the future.
- Outlook integration via a plugin. Very easy to create meetings.
- Very simple layout that is easy to use.
- Small install that does not require many resources.
- Issues with direct interface into China.
October 17, 2017
Zoom Made Video Conferences Great Again!
- Connecting and testing sound (microphone test included) are super simple unlike its competitors; where you can't test a mic and will find out after connecting that people can't hear you.
- The screensharing and passing the control to someone else is super simple.
- Zoom is great for recording meetings. I've worked with other platforms where the recorded material is either in a non-generic format, or it has to be recorded on the cloud and you'll run out of space sooner rather than later. Zoom gives you some options: sound only, with video. Then you can choose to record it on your laptop or keep it in the cloud. I've had meetings for an hour and was able to easily send sound only ma4 files via email to participants who couldn't attend. It's very user-friendly.
- If you aren't logged into your account and you are hosting a meeting, when you follow the link to join the meeting, the system says: wait for the host to start the meeting. A simple link that says "if you are the host, login here" would save a lot of hassle and panic if you're late to your own meeting.