IT Service Management (ITSM) Software - Reviews

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Reviews (201-225 of 522)

No photo available
Score 4 out of 10
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Supportworks ITSM is used by our IT Helpdesk team to capture, track, escalate and resolve IT-related issues. The issues are logged in by our internal IT users as well as external business users that out Helpdesk team supports.

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Score 9 out of 10
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JIRA is used to track our day to day tickets and user stories to be accomplished for a particular sprint. Most of the projects in our organization use this and it helps to easily track our progress and when a particular thing has to be done.

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April 10, 2018

TOPdesk review

Score 8 out of 10
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Verified User
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We use TOPdesk as our primary system at the IT service center (department). We use it for everything we do and use it in combination with our customers.

No photo available
Score 8 out of 10
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We are using TOPdesk as a service management tool to support the organization and to have one tool where the IT department can do all administrative work.

No photo available
Score 8 out of 10
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We started using TOPdesk to be able to meet SLA criteria for an ICT hardware and services contract with the Dutch government. We have defined multiple services, each with their related SLAs. Every customer interaction between the Dutch government and Bechtle-Buyitdirect is logged and processed in...

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Score 8 out of 10
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Both my previous and current employers have implemented ServiceNow to help us to better assist our customers and staff. In networking, everyone is a customer. ServiceNow allows us to focus on improving the network by providing the leadership with insight to how the network is performing from a cu...

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Score 9 out of 10
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Topdesk is used by the Managed Services department of our organization. Our clients use Topdesk to register their incidents & changes. Our business is Microsoft Office 365 & Azure.

No photo available
Score 8 out of 10
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Verified User
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Our service and support organization depends on the use of TOPdesk and the ticketing module. More modules are available and are soon to be implemented.

No photo available
Score 8 out of 10
Vetted Review
Verified User
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Everone uses TOPdesk. Most support engineers use the practitioner side of it and the rest of the colleagues use the self-service module.

Miguel Nuñez profile photo
Score 10 out of 10
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Verified User
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ServiceDesk plus was used not just as a tool to resolve and keep track of our IT issues, it was used to have a complete working knowledge base of common issues and how to fix them. The inbuilt purchase module helped us to keep track of the life-cycle of old and new assets and their depreciation p...

Jessica Macon profile photo
Score 10 out of 10
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Currently, EasyVista IT Service Manager is being used as our main source of work order distribution and resolution. Our customers, faculty and staff members, submit request for various kinds of issues from simply how-to use for software to arranging network cable installation. Our administrative ...

Iain Young profile photo
Score 9 out of 10
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I use Spiceworks to perform an inventory of my network and devices. I also monitor security and track issues and apply patches within the different apps it uses. it lets me control IP addresses check on tickets that clients generate using the client portal. The appearance can be changed to show w...

Jeff Walters profile photo
January 19, 2018

TOPdesk is Top Notch

Score 9 out of 10
Vetted Review
Verified User
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We currently use TOPdesk as our IT Service Desk ticketing solution. We were looking for a solution that would allow our employees to submit, manage, and review their IT requests from any location. TOPdesk provided flexibility with the configuration and customization on a modular hosted platform.

Brian Taylor profile photo
Score 10 out of 10
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Verified User
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As a flexible ticket tracking system, Service Desk is a great choice. There are a lot of customizations, third-party add-ons, and API plugins that can enhance and tweak the system to fit your business needs. On the flip side, there is a lot of customization that is required out of the box to real...

Mallesh Kanakam profile photo
Score 9 out of 10
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Verified User
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The product is actually quite flexible. This can provide many benefits to multi-site organizations where communication can be a challenge. We have many departments in our company which are using this BMC Remedy with positive feedback.

Antonio Acosta profile photo
Score 10 out of 10
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Verified User
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The base cloud solution covers the majors needs of the organization, giving the opportunity to deploy the ServiceNow solution very quickly, in weeks, rather than months as is the case with with BMC Remedy.

Antonio Acosta profile photo
Score 9 out of 10
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Verified User
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Using the Action Requests (AR) system the application is highly customizable, assuming an appropriate level of knowledge of developing applications using AR System.

Miguel Nuñez profile photo
Score 10 out of 10
Vetted Review
Reseller
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Freshservice is a great tool for ITSM with amazing intuitive features, that will make your IT department have a better understanding of their issues and how to face them, with this great software giving a helping hand.

John Mahlman IV profile photo
Score 6 out of 10
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Verified User
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Our university uses SolarWinds Web help Desk as our primary ticketing system for students, faculty, and staff. It helps delegate tasks automatically to the appropriate techs within the information systems department. We also have it connected to our mobile device management system which allows as...

Ryan Lemaster profile photo
Score 10 out of 10
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Verified User
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It is extremely well suited for the SMB market place and small IT shops. When you start to get to the enterprise level, some of the things you can't custom configure will hamstring you. It will do 90% of the things you want and do them pretty well. You just have to make sure that the 10% that doe...

Martin Rockwell "Rocky" profile photo
Score 9 out of 10
Vetted Review
Verified User
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BMC ITSM is currently used across the US by more than 10 regions. The whole toolset helps in ease of use (email ticket submissions), identifying trouble areas and tracking work and customer communications/trending report automatically sent to customers through email. Managers can easily track who...

Christian Storb profile photo
March 01, 2018

The HEAT is on.

Score 10 out of 10
Vetted Review
Verified User
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With HEAT Service Management many of our customers manage numerous service interactions every day across the whole organization.

Kimberly Wamble profile photo
January 30, 2018

TopDesk is Great

Score 8 out of 10
Vetted Review
Verified User
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TOPdesk reps have been an invaluable resource. Anytime we have had questions or concerns, they were solved with a quick email or phone call. The initial web conference walkthrough of TOPdesk was very helpful.