8x8 Review
We use 8x8 for employees to have the capability of receiving and placing work calls from wherever. This allows employees to work from home …
Starting at $24 per month
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What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
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Popular Features
- Answering rules (354)8.989%
- Directory of employee names (313)8.787%
- Call recording (306)8.787%
- Message alerts (342)8.686%
Reviewer Pros & Cons
Video Reviews
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User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $24 per month
Features
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Product Details
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- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work gives business phones:
A modern cloud-based phone system.
Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.
Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.
Support for business continuity and resilience with 8x8's secure, fully redundant data centers.
8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.
The 8x8 Work capabilities include:
Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage
Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.
Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.
Unlimited Calling, SMS & Fax
Multi-Level Auto Attendant
Call Recordings
Visual Voicemail
Local Number Porting & Direct Dial Number
Overhead Paging
Caller ID, Blocking, & Do Not Disturb
Call Forwarding & Transfer
Call Waiting & Parking
3-Way Calling
Ring Group
Call Monitoring
Call Queues
Role-Based Access Controls
Multi-Site Support
User Provisioning
Cost Center
Emergency Services
Administration capability on the go with an 8x8 Mobile App
Directory Assistance
Presence
Analytics & Conversation Insights
8x8 Work Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
8x8 Work Videos
8x8 Work Integrations
8x8 Work Competitors
8x8 Work Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
8x8 Work Downloadables
Frequently Asked Questions
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work starts at $24.
MiVoice Office Application Suite (Mitel Application Suite), Dialpad Ai Voice, and Jive are common alternatives for 8x8 Work.
Reviewers rate Mobile app for Android highest, with a score of 9.1.
The most common users of 8x8 Work are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
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Reviews
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December 08, 2023
A systematic review of 8x8 X series
Talking self training & Demo for self understanding of the application and usage.The Product solves many problems such as its voice for MS teams, providing PSTN connectivity to many countries, Superior voice & video clarity, sms and team chat options etc.Scope is I have implemented it for the clients who has issues with traditional/legacy phone systems , got thier numbers ported and system moved across 8x8.
- Traning content helps if got stuck somewhere
- 8x8 Ui is user freindly ,thus navigaion becomes easy
- At this point, getting connected to actual agent/executive is difficult as vitual agent is not able to answer queries properly
- Introduce AI technology soon
Zakiant has been using 8x8 for many years now, and we are using it both in-house and to support our clients as well. We have been very impressed with its performance and capabilities. The 8x8 X Series has helped us to solve a number of business problems, including Improved communication and collaboration. The platform's features, such as video conferencing and screen sharing, have helped our team to connect with customers and prospects more effectively. Overall, we are very pleased with 8x8 X Series.
- Automatically routes incoming calls to the available agent with the appropriate skills, ensuring that customers are served promptly.
- Integrates with email systems to provide a unified view of customer interactions.
- Allows sales representatives to share their screens with customers and prospects, demonstrating products and services effectively.
- The mobile app for 8x8 X Series could offer a more comprehensive and feature-rich experience.
- 8x8 X Series should continuously enhance its security measures to protect user data and privacy.
November 14, 2023
8x8 X Series a good VoIP system
8x8 replaced a legacy Avaya system in our organization. One of the biggest issues we were facing at the time was the inability for employees to answer calls when they were not in the office. 8x8 solves this by allowing any device to be a phone. The 8x8 Work app for your computer or smart phone works as advertised and now users can receive work calls where ever they are. As a phone system it does the job. There are some limitations which is why I don't give it a 10 out of 10. Unless otherwise specified the total number of voice mails any user can have is 20 out of the box. If you need to integrate to a paging system, do you homework first, they are very limited in the systems they can natively integrate with. You cannot setup a global fax cover sheet if you plan to use eFaxing. You have to use their cover sheet or each user must add one individually. Call filtering for Spam and Robocalls is non existent. Be prepared to start receiving a lot more unwanted spam and Robocalls. Overall the system does what it needs to do even with the issues mentioned here it's a good system.
- User Management
- 8x8 Work App
- Technical Support
- eFaxing
- API Integration
- Paging
November 07, 2023
8x8 product review
We work at the district. We have deskphones and 8x8 apps through out the school. We want to be able to manage bulk number of accounts, devices at one. We don't want to manually modify each devices.
For admin, like to have some of these features.
1. Reporting/trace call or failing calls. Teacher report issue and we don't have away of troubleshoot this issue.
2. Backend server access, i.e., push out firmware on the handset.
For admin, like to have some of these features.
1. Reporting/trace call or failing calls. Teacher report issue and we don't have away of troubleshoot this issue.
2. Backend server access, i.e., push out firmware on the handset.
- Handle incoming calls on deskphone.
- 8x8 apps is ease of use
- Transfer and park calls are good
- Smart phone app is good
- Reporting and troubleshoot for incoming calls or fax
November 07, 2023
8x8 X is the Bar, Period !
8x8 X is a Dream for the New User and their Customer Service team feels like in-house support. The All Company Message Room has become our company chat which gives our Project Manager the ability to stay on top of everything, not to mention the quality of calls and easy to use Analytics with detailed reports on Dials, phone time and immediate access to recorded calls. 8x8 not only gives us a Professional look with the Company Caller ID and Department Extensions, but it has helped us Improve our Productivity by 30%. I cant see my company being where it is without it.
- Records every call
- Allows you to Communicate with your team in private messaging rooms
- Great Quality Calls
- Training on all their Features
- To be honest up to this point I have not encountered any problems, I love my 8x8.
November 05, 2023
8x8 is GREAT!
8x8 is the main telephone system throughout the organization from incoming calls, outgoing calls, interdepartmental, voicemail, faxing, and computer access. I depend on 8x8 to provide quality services for my daily work schedule and need documentation for credentialing providers to obtain confidential documentation. The 8x8 system is reliable, easy to navigate through, and offers great customer service with follow-up. I am confident that I can produce and have multiple tasks completed via 8x8.
- Caller ID - I never miss a call with the caller ID of all incoming calls
- Faxing- documents that need to be sent right away
- Voicemail- calls do not get cut off - voicemail is detailed to accommodate the longest message
- Have a function that when on Do Not Disturb when in a group to have direct calls go through for the extension
November 03, 2023
Zero Customer Support
I use it to contact leads, clients, vendors via phone or SMS.
- VoIP
- sms message
- call
- Customer Service
- settings functionality
November 03, 2023
Happy Camper
I couldn't be happier with their services. The phone service has consistently delivered excellent call quality. I am able to use my phone in various places by downloading their app. Their price plans are competitive and offer great value for the features provided. Whenever I have a question their customer support has been top notch & Stephenie Watson is super helpful. 8x8's app is user friendly and allows me to manage my account and accept calls. 8x8 provides me with training sessions and updates so I can utilize my services available. In conclusion I wholeheartedly recommend to anyone in need of reliable and affordable phone services. Their dedication to quality, customer satisfaction, and innovation truly sets them apart.
- Provides Training for their customers.
- Make sure we have all the equipment that is needed.
- Response time is great
- Provide a kick back to Customers to show Appreciation!
November 03, 2023
8 x 8 The New Age Product of Choice!
The 8 x 8 Series is used as our phone product for the entire building. The product helps to address situations when an employee needs to work from a different location for example. The best thing about the product is it can be utilized from a cell phone or at any desktop location anywhere.
- Organizes Users
- cell phone capability
- call Queue
- Call monitoring
- Contact information
- Adding an Extension
- Fax capability
- Reply to a Fax
November 03, 2023
Medical Office Use
Queues to reach proper department.
- Incoming Call Quality
- Out Going Call Quality
- Call Queue
- Admin Setup - Desktop
- Call Routing of other Numbers to main number
- Easier Phone Tree Menu Setup and Visualizations
- Preventing Users from not getting calls in call queue by user disabling or working around
October 18, 2023
Customer Service that actually listens to the customer!
We use the 8x8 system as our main line for client calls and for internal office extensions. We use 8x8 on a daily basis with phones that we acquired through 8x8. The delivery of the hardware and install were very efficient. Only drawback to date is that the system either needs a direct ethernet connection or a very strong Wifi connection (with adapters) which we did not confirm adequately before installation.
- Customer service - efficient and well trained representatives
- Efficient implementation of new service
- User friendly website
- Difficulty in setting up specific configurations for internal call management
- More inquiry regarding client infrastructure with new service
- Dedicate a representative for the "go-live" day to trouble shoot in real time
October 18, 2023
8X8 Makes Your Marketing Transcendent!
8X8 has been highly functional for our Outreach Sales Purposes. It provides Seamless Integration with our in-house developed CRM. Its functionality is varied and expansive and really meets the demands or our requirements overall. It has been perfectly suited for us.
- It registers all outbound calls by date and time.
- It keeps all calls organized
- It allows for Texting between Parties
- It provides a Voicemail function which is useful
- It sometimes drops calls
October 18, 2023
8X8 in the work place
We use 8x8 X Series for our phone tree system. We needed an update to our system and this provided such. We are now able to use the system virtually which solved our issue of employees who work remote or in different countries being able to use our phone system. We have also been able to eliminate physical phones and have a cost savings. The meetings platform is used for our virtual meetings with clients also letting us cancel our subscription to zoom.
- Setting up the call tree is simple and very user friendly
- Easy to use moblie app
- Comprehensive meeting functions
- Reception is sometimes spotty
- The voice for the automated system could be more "human"
- Being able to pull physical extension lists
October 17, 2023
8x8 works well for small offices
We use 8x8 X Series as our VOIP phone system for our office and in connection with our personal mobile phones through its app. We use its features for phone calls, voicemails, and auto-attendant backup when our secretary is unavailable. These features are sufficient for our purposes to keep us in contact with our clients. We have used its text features and video conference features as well, but only in limited amounts given availability of other third party software that we also use.
- Phone call quality is consistently good.
- The ability to set up and manage users through its dashboard is very useful, eliminating the need to contact someone at 8x8 to perform the work.
- 8x8 offers a lot of customizable features, so it is easy to tailor the system towards your needs.
- 8x8 is very responsive and proactive when issues affect their systems.
- 8x8's emails with billing info or auto-payments does not attach a pdf copy of the invoice for reference; you have to log in to your dashboard and navigate through several links to obtain a copy of your invoice, which is frankly just inconvenient.
- While 8x8 is very feature rich, a lot of it appears to be oriented towards call centers and therefore may not be required or useful for small offices (like ours).
- While 8x8 is very responsive to issues affecting its system, the frequent update alerts can become distracting.
October 17, 2023
Communication is key
For my profession it is all about communication and 8x8 allows to me to connect with my clients to make sure I take care of the services that each customer has entrusted in me to carry out for them. The only way to complete this is by communication on all all ends and 8x8 allows me the resources to do this.
- Communication
- Connecting
- Monitoring
- Too many updates
- Sometimes loading
- Mobile app
- contact centre analytics dashboard
- accessibility to connect via call, text, video call
- voice to text voicemail
- User Manuals
October 17, 2023
Office Manager / Bookkeeper
We use the 8x8 X series for phone services, as well as Video calls, meetings, and chat. We would like to expand it's use to take over for our previous Virtual meeting provider as well, since we find it very easy to use and we all are already subscribed to the 8x8 X series, however I recently found out that as users out of Canada we currently have certain limitations and were not able to completely move to 8x8 X series. This being said, I know the product continues improving, and I am looking forward to the future where it will have all the features we require.
- I specifically like that Chat history does not get deleted after a period of time.
- It is convenient to have it installed on all my work devices, very user friendly app.
- the Support is very responsive and always tries to be helpful...
- Integrations that are available to UK and US and not to Canada, like Pipedrive (the one that came to mind.) and the store (where I should be able to add additional users myself, but as it turned out and was later explained to me by their support team, the feature was not available for Canadian clients.
- The app, although convenient, glitches almost daily. Also the app is very system-picky, LOL, there's a specific guidelines of adjustments required for MAC users for it to function as needed.
- We would like to be able to introduce more features for the 8x8 Meet feature, like the host should be able to limit the ability of other participants sharing screens simultaneously (or at all) during the call, the host being able to control participants' permissions for large groups in general, the video links being available for longer than 72 hours, perhaps a larger cloud storage for the video calls etc...
October 17, 2023
Using 8x8 in a BPO Contact Centre
8x8 has become our global SaaS telephony solution, offering both a traditional 'BackOffice' telephony environment, combined with a full UCaaS solution, which support all of our global contact centres. The biggest challenge 7yrs ago, was do we reinvest in our current solution, potentially not getting any hosted-elements and maybe limiting our scalabiltiy, or can we leverage an up and coming SaaS platform, which will allow us to manage growth, introduce modernized solutions, improve contact centre experince for clients and agent, reduce boundaries for voice-requirements, whilst remaining within budgtary controls.
- Voice Quality
- Scalability
- Product Features
- Telephony knowledge
- Invoicing
October 17, 2023
Making the home office more professional and efficient
Our team all currently work from home offices and use 8x8 via our cells for work calls. I did download the app on my laptop as well. It works fine on the laptop but it cuts out sporadically. On my cellphone, I don't have any issues at all. I call customers daily and exclusively use the 8x8 app. This allows me to answer customer calls anywhere at home without revealing my personal cellphone number.
- Allows me to call and text customers. I appreciate the texting capabilities.
- Offers privacy by utilizing a different phone number so my cell number isn't compromised.
- The app works as accurately and efficiently as a cell phone.
- I'd like the dashboard to be a bit easier to use. It's confusing.
October 16, 2023
Good Work Phone option
We use 8X8 for office line and are able to quickly manage and direct calls to the appropriate departments. Call quality is great based on our internet and location. While in the field it is easy to navigate and transfer calls to our office and other field personnel the record call function helps tremendously..
- ease of use
- Mobile friendly
- need more in-depth videos for training
October 16, 2023
8x8 X Series Review
8x8 address the problem we have at work where we were unable to take our desk phones home without a site to site link to our home router. With 8x8 we are able to pick up our phone and take this anywhere to work from whether its home or at a different desk in the office for a change of scenery, its great.
- Access anywhere to desk phones.
- Customization for ring tones, volume levels, duration and mailbox settings.
- Expandable phone systems throughout the workplace.
- Although there is a lot of customization, the online portal is unfriendly.
- Have to go through a partner to get support.
- No local setting changes.
October 13, 2023
8x8 Great features & Cost Effective
We replaced out analog phone lines and phone system with 8x8 VOIP and saved a considerable amount of money. I do consulting any my largest user is a grocery store with 30+ phones in several locations. The features are amazing and customized per user or department - many options. We chose the Polycom phone that have amazing sound quality. The only drawback with Polycom phones (and maybe others) is that in certain areas you can't hear the phone ring.
- Voice Quality
- Savings
- Many features
- Technical service can be challenging there usually is a communication issue. Tech support is always very pleasant but sometimes just don't get what the issue is. That has been the only downfall with 8x8
October 12, 2023
Team Collaboration Inducer
8x8 has been instrumental in improving communication within our organization. The chat “rooms” feature has been fantastic for project management. It has also given our employees more flexibility with remote work. The feature of switching between devices is seamless and easy. The analytics are clear and navigating them is simple. Your own meeting link can remain the same so it’s easy to remember and no tedious meeting passcodes to enter. Great collaboration system!
- Call transfers
- Analytics
- Private chat rooms
- Standardized meeting links
- Ring groups
- Make it easier to start a chat with 2 people that’s not ongoing and doesn’t need a room
October 12, 2023
Better Solutions Available - Wasn't Worth the $$
8x8 makes it difficult for us move between different computers, locations as well as different accounts, especially when integrated with Hubspot and Google Ads. It doesn't report the calls from Google Ads as a source and sometimes, reports the calls twice when parked, transferred, etc.
- Call Recording
- Extension Summary
- Call Quality
- Reporting
- Call Data (Sources)
- Call transfers
October 12, 2023
MADE OUR SMALL BUSINESS FUNCTION LIKE A MID SIZE
We are a medical office and recieve many test results and various other requests. Also we sent alot of charts and testing orders.
- WE have yet had any faxes held up with this service
- It has a wonderful adress book for frequent recipients.
- The outgoing faxes go very fast allowing us more time to do other tasks.
- Has a great ability to download / print incoming.
- will delete after 30 days after viewing
- to have an auto fill may be good. honestly we are very satisfied with the functionality