Overview
What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
Well pleased!
8x8 review by new user
8x8 X Series for Consumer Services
Excelling with 8x8
8x8 X Series Review
Just another review
8x8 User and Fan!!!!
8X8 Review
My Review of 8x8 features
Excellent Contact Center Solution
Best Work System By Far.
Great!
8x8 X Series was not for us
What an awesome product to purchase!!
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Answering rules (348)8.989%
- Call recording (300)8.787%
- Directory of employee names (307)8.787%
- Message alerts (336)8.686%
Reviewer Pros & Cons
Video Reviews
1 video
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $24 per month
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 8.4Hosted PBX(194) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 10Multi-level Interactive Voice Response (IVR)(49) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 8.3User templates(213) Ratings
Create and apply batch configurations to multiple users at once
- 8.3Call reports(272) Ratings
Historical call analysis and trending metrics
- 8.7Directory of employee names(307) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 8.9Answering rules(348) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8.7Call recording(300) Ratings
Automatic recording of inbound and outbound calls
- 8.8Call park(279) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 7.4Call screening(264) Ratings
Ability to block numbers or send calls directly to voicemail
- 8.6Message alerts(336) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 8.5Video conferencing(180) Ratings
Built-in video conferencing capabilities
- 8.7Audio conferencing(245) Ratings
Audio conferencing credentials for all on the system.
- 8.9Video screen sharing(126) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
- 8.7Instant messaging(181) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Mobile apps
Apps are compatible with mobile devices.
- 8.9Mobile app for iOS(274) Ratings
App for iPhone and iPad
- 9.1Mobile app for Android(223) Ratings
Android app
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work gives business phones:
A modern cloud-based phone system.
Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.
Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.
Support for business continuity and resilience with 8x8's secure, fully redundant data centers.
8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.
The 8x8 Work capabilities include:
Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage
Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.
Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.
Unlimited Calling, SMS & Fax
Multi-Level Auto Attendant
Call Recordings
Visual Voicemail
Local Number Porting & Direct Dial Number
Overhead Paging
Caller ID, Blocking, & Do Not Disturb
Call Forwarding & Transfer
Call Waiting & Parking
3-Way Calling
Ring Group
Call Monitoring
Call Queues
Role-Based Access Controls
Multi-Site Support
User Provisioning
Cost Center
Emergency Services
Administration capability on the go with an 8x8 Mobile App
Directory Assistance
Presence
Analytics & Conversation Insights
8x8 Work Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
8x8 Work Videos
8x8 Work Integrations
8x8 Work Competitors
8x8 Work Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
8x8 Work Downloadables
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(723)Attribute Ratings
- 9.8Likelihood to Renew25 ratings
- 8.9Availability10 ratings
- 8.9Performance10 ratings
- 9.4Usability54 ratings
- 7.7Support Rating139 ratings
- 8.9Online Training4 ratings
- 9.1In-Person Training3 ratings
- 9.1Implementation Rating13 ratings
- 8.5Configurability8 ratings
- 8.7Product Scalability10 ratings
- 9.1Ease of integration6 ratings
- 7.1Vendor pre-sale7 ratings
- 7.1Vendor post-sale7 ratings
- 8.8Professional Services7 ratings
- 8.3Contract Terms and Pricing Model9 ratings
Reviews
(101-125 of 408)We also wanted a solution that seamlessly integrated into our existing CRM and messaging solution and provided detailed analytical tools.
- Almost seamless integration between VOIP handsets, the mobile app and desktop package
- Ability to send voice messages through email
- Very reliable and dependable
- Support (via chat) was somewhat lacking
- Setup and personalization was not intuitive, quick or easy
- Lack of a-la-carte options in regard to countries included in the plan
I don't think it is a particularly great solution for small or micro sized companies. Given the complexity of their system, and the features in 8x8 series X, it may very well be a case of having "to much" that is not really needed.
8x8 Series: Great low cost option with limited features
- Low price
- Basic Call Flow
- Ease of Use
- Technical Support
- Meetings
- Call Reporting
8x8 Review
- Setup Users and Devices
- Auto Attendant
- Easy to Configure Ring Group
- All features are great.
- We didn't face any issue with 8x8.
- I used most of 8x8 functions and works great. No defaults in functionality
Phone girl
- make calling long distance easier
- call flow better
- changed the way we call each other on staff
- setting up the system for users
- more training
- give hands on training before and after the system is installed
I feel its not really needed for a church. The staff at the church is not very large. The internet could be better.
A Good System, but needs improvements
- Ability to use the filters to make name searching easier
- Administrative access is easy to use in setting up audio files and phone schedules
- Teams Integration
- Caller ID is good when calls come in, but caller ID doesn't show up in call history. We don't know which number belongs to anyone. The caller ID I see when calls come in is gone in the history
- Too many clicks when using Front Desk from caller to recipient
- The shortcut keys are too elaborate! I changed the shortcut keys for answering and hanging up calls, but there is no ability to simple place a call on hold only using a shortcut - and I can't change any of the shortcut keys except for the first 3 and only 2 of them are ones I use most.
- The 8x8 app crashes in mid-call sometimes and has to be restarted.
- Having to "park" a call to pick up another call coming in is a hassle. Too many clicks! Again the shortcut keys are too elaborate to use efficiently.
- The screen color is too stark and hard on the eyes. The ability to change the background color would be amazing.
- Conference calling is unavailable because the 8x8 app doesn't interface with users with Teams Integration and not everyone uses a handset phone.
- Why doesn't 8x8 work with the physical phone? Sometimes I don't want my earpiece in and I can't use the 8x8 app and the phone together. Also, when a call is transfered on the poly phone, there is no caller ID attached if a caller leaves a voicemail.
- Voicemail management
- Application based management
- Ring group management
- Support
- Ease of use and configuration
- Hybrid Working
- Contact Center Environment
- UCaaS
- Flexibility
- Cost Management
- Integration with more CRM's out of the box
- BYOD
8x8 X Series Review
- Built in Contact Centre
- Easy for end users to self administer
- Stable and reliable platform
- Team Integration
- Better call routing for the UCaaS side of the platform. CCaaS is very advanced, but the UCaaS can't do everything that some PBXs can do from a voice routing point of view
- Bulk uploads of users sometimes fails, is sometimes very slow etc
At first Glance
- We have not experienced any outages during my time using it
- change the license options
- decrease user setup requirements
- call topology options
- Cross account communication via extension dialing
Overall a good service if you know what you need
- Support was great, when we had issues.
- Placing calls in Parks.
- Voicemail
- User Interface could be more intuitive.
- It would be nice to have easier options for when and which phones (cell/office) ring, including for when a person steps out of the office (having a toggle for other phones to ring right away).
- While I had success with Support because I was able to explain and stay patient, my colleague did not find it easy to talk to support at all and having a team on 8x8 that can set up what we need is very important to us.
- More options for cell phone vs desk phone, including being able to turn off cellphone notifications for calls when sitting in the office.
8x8 multi platform solutions
- Video and Audio conferencing
- Mobile application
- Messaging
- Disposition customisation with API Trigger
- API Integration
- CRM integration
For IB auto attended features 8x8 is the best platform to have. Call flow designing is really awesome and it easy to use. GUI is very user friendly.
Excellent price and product!
- Cost effective
- Easy to use
- Product features are competitive with other VOIP companies
- Blocking robotic callers
- Many customer support representatives are from a foreign countries and difficult to understand
- Better communication
8x8 is great!
- There's almost never any technical issues
- organization & management of users is easy
- the support team is very helpful!
- I wish there was an easier way to transfer 1 phone number from 1 person to another. (Employee replacement)
8x8 X Series Review
- manage
- call recording
- sometimes it is difficult to understand the customer service representatives
Works n All 8x8 Review
- Deploying 3rd Party SIP devices
- Provisioning of new devices
- Ease of use of Administrative portal
- Number Porting - requires more clarity on how numbers can be displayed and utilised
- Time schedules are only available on either Contact Centre or Auto Attendant - these should be available to use on ring groups directly
- Formatting on downloadable CSV's needs addressing.
Beginner user
Several users across the country that have to be grouped based on locations, departments, and functional units.
- Overview of the system
- Be concise
- Good information
- More detailed information.
- Real life examples
- more complex situations
8x8 worth it!
- calling
- messaging
- email notifying with voicemail
- faxing instead of using a fax machine
- better search feature
Reliable. Confidence Provoking. Honest.
- Provide reliable phone service.
- Allows us to customize how we want our phone service to be presented.
- Offers a variety of consoles/products to choose from.
- Provides you with an account manager and sales manager for specified coverage.
- Customer service reachability.
- Access to replacement products that have hardware issues.
- Having a phone number to actually speak to someone about concerns as opposed to the chat.
- The chat redirecting to generalized FAQ instead of more in depth solutions.
Much needed for Employees on the go.
- Stores voicemail.
- Handles call volume.
- Mobile app.
- Can be used.
- Letting a caller ID show through.
AMAZIING AND EFFCIENT.
- Managing phone calls are simple.
- Efficient system.
- Easy way to contact people.
- Volume should be louder.
- An easier way to delete old phone calls/voicemails.
- Easier way to organize phone calls by month instead.
8x8 = Perfect 10
- Seamless communication across devices.
- Great customer support.
- Quality of calls has been excellent.
- Implementation of the system was straightforward and help was available if needed.
- The backend interface could use updating. It can be clunky to use.
- We had a billing issue recently that was caused by a system change that was a little frustrating to deal with.
- The Mac app could be re-designed to be a bit easier to use.
Love it
- Fax
- Calls
- Messages
- Faxing more than 50 pages,
8x8 X Series review
- Phone trees.
- Call routing.
- Easy to set up.
- The default robot voice is not the best. Would be good to have more options.
- Pairing phones to users took a long time.
- Voicemail transcription is not perfect.
8x8 is great
- The app connecting to the cell phone is very useful
- The text feature is something that is used often
- They make it easy to manage the call flows in the admin portal
- It could be nice to have a secondary call flow so that I could test things out without having to make actual changes to the way the calls are already handled.
8x8 a great all-around phone system and goes great with the Polycom phones / mobile and office computer
- Great communication tool mulitple SMS Chat
- Easy access voicemail
- Answer the phone from computer and pick up on phone
- auto sync with outlook contacts