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TrustRadius
8x8 Work

8x8 Work
Formerly 8x8 X Series

Overview

What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

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Recent Reviews

8x8 review by new user

10 out of 10
March 28, 2024
Incentivized
We just began using 8x8 as our main telephone provider. It has many more options than our previous provider for VOIP services and many …
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Excelling with 8x8

10 out of 10
March 13, 2024
Incentivized
This 8x8 X Series is a critical enablement session for me as it highlights market trends and the business outcomes we must be mindful of …
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8x8 X Series Review

10 out of 10
March 12, 2024
Incentivized
The system is fast and reliable, it works in other countries by wifi. Connection is mostly good, the Agenda pulls out contacts from the …
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Just another review

3 out of 10
March 09, 2024
Incentivized
We use it as our phone system. Benefit is we can transfer the call to own cell or have call forwarding after hours to personal line. It …
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8x8 User and Fan!!!!

10 out of 10
March 09, 2024
Incentivized
I use 8x8 at my property, and it is a multi-family company. It really help with my building being a new lease-up and we are starting to …
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Great!

10 out of 10
February 11, 2024
Incentivized
This is our main phone answering system. It allows all of us in the office to utilize the phones and answer or make calls from remote …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (348)
    8.9
    89%
  • Call recording (300)
    8.7
    87%
  • Directory of employee names (307)
    8.7
    87%
  • Message alerts (336)
    8.6
    86%

Reviewer Pros & Cons

View all pros & cons
LD
Lawson Dmonte
Project Manager
Tele-sense Advisory Pty Ltd (Telecommunications, 11-50 employees)
AD
Alecia Dupree
Administrative Assistant
Community Church of God (Religious Institutions, 1-10 employees)

Video Reviews

1 video

View Playlist
User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
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Pricing

View all pricing

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24 per month
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.7
Avg 8.2

Call Management

Customized phone system settings

8.5
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.7
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

9
Avg 8.3
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Product Details

What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.


8x8 Work gives business phones:

  • A modern cloud-based phone system.

  • Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.

  • Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.

  • Support for business continuity and resilience with 8x8's secure, fully redundant data centers.

  • 8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.



The 8x8 Work capabilities include:

  • Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage

  • Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.

  • Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.

  • Unlimited Calling, SMS & Fax

  • Multi-Level Auto Attendant

  • Call Recordings

  • Visual Voicemail

  • Local Number Porting & Direct Dial Number

  • Overhead Paging

  • Caller ID, Blocking, & Do Not Disturb

  • Call Forwarding & Transfer

  • Call Waiting & Parking

  • 3-Way Calling

  • Ring Group

  • Call Monitoring

  • Call Queues

  • Role-Based Access Controls

  • Multi-Site Support

  • User Provisioning

  • Cost Center

  • Emergency Services

  • Administration capability on the go with an 8x8 Mobile App

  • Directory Assistance

  • Presence

  • Analytics & Conversation Insights

8x8 Work Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

8x8 Work Videos

8x8 Work Integrations

8x8 Work Competitors

8x8 Work Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

8x8 Work Downloadables

Frequently Asked Questions

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

8x8 Work starts at $24.

MiVoice Office Application Suite (Mitel Application Suite), Dialpad Ai Voice, and Jive are common alternatives for 8x8 Work.

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.

The most common users of 8x8 Work are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(723)

Attribute Ratings

Reviews

(76-100 of 408)
Companies can't remove reviews or game the system. Here's why
July 20, 2023

8x8 X Series phone service is amazing!

Barry Beam | TrustRadius Reviewer
Barry Beam
Vice President of Operations
Applebee's Neighborhood Grill + Bar (Restaurants, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We made the change to 8x8 X Series vs using traditional phones. For us the savings vs a traditional phone makes this a great option. It's easy to set up conference calls and integrates well with your work calendars. You can change your greetings too very easily to suit your needs as the time. It takes some time on the front end to get ready for the change, but for us it's well worth it in the end.
July 20, 2023

8x8 X Series is a really good product for communication

Verified User
Employee in Customer Service
Transportation/Trucking/Railroad Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
This is really good for call center setups wherein you would need different modes of communication to customers including video conferences. The call recording feature is a good way to comeback to your agent's calls and do quality assurance in that way you would know if they are doing what is needed.
July 20, 2023

Easiest Implementation Ever

Alicia Fellure | TrustRadius Reviewer
Alicia Fellure
Special Project Manager
GOLDEN RESERVE (Financial Services, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I haven't used it too much yet to fully know but so far I think it is well-suited in all aspects. In my opinion, it's extremely easy to use and manage. Even my un-technically savvy employees caught onto it quickly. The texting feature is by far my favorite. We no longer have to use personal cell phones to converse with clients.
July 20, 2023

8x8 X Series is the best business communication platform!

Faraz Kamal | TrustRadius Reviewer
Faraz Kamal
Senior sales excutive
Adventure Tours (Transportation/Trucking/Railroad, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Being in the transportation industry requires constant communication. For example, there could be flat tires, accidents, lost items, etc. Therefore urgent and constant communication becomes a necessity. This is where 8x8 X Series shines and out delivers for us. Obviously written communication is also essential when you need to document the conversation but mostly 8x8 X Series is able to help us solve most of our business needs.
July 20, 2023

8x8 X Series is a great system, but, in my opinion, implementation and account management makes it not worth it.

Verified User
Director in Information Technology
Mining & Metals Company, 501-1000 employees
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
When the system is setup it is fabulous for a multisite or global company with offices that need to communicate as one. In my experience, the major issues are getting onto the system, especially if you are migrating numbers, and dealing with the front office when there are account issues.
July 20, 2023

It was better than I thought.

WS
Whitney Smith
Administrative Assistant
EskewDumezRipple (Architecture & Planning, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Someone called the office, and I did a warm transfer to an employee to make sure the person would answer the phone, and before fully transferring the call, the phone beeped a few times. I wasn't sure the call went through. I thought it dropped. So I further investigated and found out it did.
July 18, 2023

8x8 Review by IT Professional

Verified User
Manager in Information Technology
Information Technology & Services Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
My experience with 8x8 is extensively related to the administration and deployment for one of our managed service clients. If you're an IT Admin, manager, or business owner in need of a simple, no-nonsense soft-phone/VOIP system with little to no headache, 8x8 should be one to consider.
June 14, 2023

Friendly & Knowledgeable Customer Service

CF
Cyndi Fernandez
Office Manager
South Texas Endocrinology & Metabolism Center (Medical Practice, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Our overall experience with 8X8 has been really great, it's very user friendly and easy to use. We were able to set up our phone system within a couple of minutes with step by step instructions with knowledgeable and friendly customer support. Very convenient and easy to set up our office hours, out of office and holiday messages while we are away, ring trees so that phone calls go to the correct department. Overall great customer service when we've contacted customer support by email or by phone, they answered any questions we had and helped us resolve any issues or questions we had right away. We are very pleased with their services and would recommend their phone systems.
April 25, 2023

Great product for small businesses!

Verified User
C-Level Executive in Corporate
Construction Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
8x8 worked well for our small company and I would recommend it to anyone managing a small number of phone lines. Most vendors wont even talk to you if you're not setting up 50 phone lines for a huge company. 8x8 treated us like a valued customer even though we're so small and only need a single phone line.
April 25, 2023

Simple solution for all your business needs.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 10,001+ employees
Score 9 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
X series is well suited for the remote workforce and users that want flexibility with receiving their calls on the go while still utilizing their business identity. Although 8x8 can support larger environments, ours often has issues retrieving information form contact directories due to size.
April 03, 2023

Stagnant inflexible intransigent oversellers

Verified User
Analyst in Customer Service
Government Administration Company, 1001-5000 employees
Score 2 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I would suggest you insist on a trial of the product to fully understand its capabilities before you proceed to sign up. They have promised a complete rebuild of their CCAAS solution and apologised for the poor development so I would suggest you wait until 2025 to see what they come up with. If you are only interested in UCAAS then they may be fit for purpose - though the call recording management and reporting is inadequate
March 28, 2023

As a newcomber to 8x8, nothing but impressed...

Verified User
Director in Customer Service
Logistics & Supply Chain Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
8x8 continues to meet our primary and more enhanced/advanced needs and consider the solution to be a critical success factor for our business. Within the next year we anticipate higher levels of integration of 8x8 with Salesforce case management and adoption/implementation of intelligent call routing based upon customer status.
March 06, 2023

Simple for all Calling & Messaging Needs

Verified User
Employee in Customer Service
Hospitality Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
8x8 works well for our Call Center because it allows us to easily log into all or some call queues and it distributes incoming calls between whomever is currently logged in. It also works well for our corporate team, who uses it to make calls to others within and outside of the company, especially if they prefer to not use their own cell phone number. We also use it to message individuals or groups within the company.
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