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Adobe Campaign

Adobe Campaign

Overview

What is Adobe Campaign?

Adobe acquired Neolane in July 2013 and later re-named the product Adobe Campaign. Adobe Campaign provides both marketing automation and marketing resource management functionality such as spend & financial management, workflow, and asset management.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Dynamic content (92)
    9.6
    96%
  • Standard reports (91)
    8.8
    88%
  • Dashboards (91)
    8.0
    80%
  • List management (92)
    6.3
    63%

Reviewer Pros & Cons

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Pricing

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Unavailable

What is Adobe Campaign?

Adobe acquired Neolane in July 2013 and later re-named the product Adobe Campaign. Adobe Campaign provides both marketing automation and marketing resource management functionality such as spend & financial management, workflow, and asset management.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Adobe Campaign & WeChat Integration Demo - Leadstec

YouTube

Adobe Campaign: Tips and tricks to nail email marketing in 2018

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.8
Avg 7.7

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

6.7
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

8.5
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7.9
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.5
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.3
Avg 7.6
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Product Details

What is Adobe Campaign?

With Adobe Campaign rich customer data can be used to create, coordinate, and deliver dynamic campaigns — through email, mobile, and offline channels. Adobe Campaign supports central workflow management, personalized email marketing, customer data management, and managed cloud services.

Adobe Campaign Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Campaign Management Features

  • Supported: Calendaring

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM

Additional Features

  • Supported: Segmentation and Audience Targeting tools
  • Supported: Program, Activities, & Campaigns Organization
  • Supported: Cross-Channel Orchestration Workflows

Adobe Campaign Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Adobe acquired Neolane in July 2013 and later re-named the product Adobe Campaign. Adobe Campaign provides both marketing automation and marketing resource management functionality such as spend & financial management, workflow, and asset management.

Oracle Marketing, HCL Unica, and LeadLife are common alternatives for Adobe Campaign.

Reviewers rate Triggered drip sequences highest, with a score of 9.7.

The most common users of Adobe Campaign are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(384)

Attribute Ratings

Reviews

(51-75 of 97)
Companies can't remove reviews or game the system. Here's why
Eduin Zuloaga | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We create campaigns that we can share for training purposes. I teach multiple classes a week, and this enables me to have a visual platform. We make campaigns that we send to clients in emails so they can operate more efficiently.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
This tool is well suited if you want something that is easy to implement, train employees on and great analytics for your campaigns. If you're looking for something cheap to only send emails then this might not be the best bet. The implementation team is awesome so don't be scared to take the jump!
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It's great when you need to use a multi-dimensional orientation to create segments based on virtually any customer profile variable. Use these Adobe Campaign audiences in multi-channel, multi-step programs, or share them with other Adobe Experience Cloud solutions.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is one of the best software for triggering marketing campaigns or notifications. For those who want to be assured of reaching their targets is an excellent choice. It has tools for creating campaigns and tools for dealing with statistics, ensuring you know which campaigns were most read or most clicked.
Jyoti Yadav | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
1) I find it best for communications via email, SMS, Direct Mail, and Push Notifications.
2) I find it best for Offer Management, providing various offers to customers.
3) Design of campaigns within certain Plans and programs.
4) The monitoring of Adobe Campaign is also possible via Dashboard.
5) It supports multilingual webforms. You can design a single web form to be displayed in multiple languages.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Adobe campaign can support some very complicated workflows. It does well with data processing and can integrate (with the correct amount of support) to many other data systems. End-users have a lot of difficulty with the platform. Understanding errors and why they happen is a challenge.
Score 7 out of 10
Vetted Review
Verified User
If you interact with customers, or potential customers, this is a great way to manage that. There are loads of options for customising the communications you have with them, and to divide different customers or potentials/leads into separate categories for followup. As all new software, it takes some time to use it well enough and get the most out of it.
Martin Palermo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use it mainly as an email component; we have automated it to send all correspondence outside our departments. It drives a great incentive in all the respective email channels. Adobe Campaign is used as a cluster promoter and is extremely useful; it is an excellent tool.
Adam Farrell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Adobe Campaign is a powerful tool for any agency that needs to manage several parallel advertising campaigns. It connects the advertised products with the right set of potential customers and allows direct contact with them. It is quite a complex piece of software, so it will not be exactly suited for companies that do not plan and execute complex multi-channel campaigns.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is perfect for anybody who wants to run a highly customized workflow with many branching conditionals. We use workflows to split recipients based on different criteria and send at different times. It is also sophisticated in the ability to use javascript right in the messages to generate dynamic content. It is probably not the best tool out there for people seeking a simple solution to send static emails to a fixed list of recipients.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
ACS is particularly useful in scenarios where the marketers are in control of creating and executing marketing emails using default features. Not suitable for custom implementations which requires a lot of scripting. Federated data access is not supported.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is very well suited for email delivery and tracking within an organization that also helps to pass spam filters to ensure emails get delivered. It is less appropriate to users who have limited knowledge with respect to this software and therefore it has a steep learning curve which can be solved by providing tutorials.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The campaign functions that you're looking for are all present but a decent number of them are difficult to find and actually much less practical than you'd imagine. The software is frequently being improved upon and updated on Adobe's end. They are actively updating and adding new features but compared to competitors on the marketplace they're not offering anything significantly better. The reporting features are generally lacking and not enjoyable to use. I would recommend fixing that for future iterations of the platform.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Adobe Campaign is excellent for businesses that have access to client emails and details. It may not be as relevant for businesses who do not routinely take down those details or do not have services that include web inquiries or customer service.
Score 7 out of 10
Vetted Review
Verified User
You can use, as we do, Adobe Campaign to manage marketing campaigns across different departments both with technical and non-technical knowledge. The interface gives you basic and advanced control. The multi-channel workflow is a great visual tool that gives you the opportunity to set up complex targeting across, for example, different devices.
Michal Mihalick | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Using Adobe Campaign gives us as an agency more room to create and deliver while on the road from any place. With some extra tools, our team is able to deliver work at their own convenience.
Adobe Campaign could possibly be extremely complex for some newer or unexperienced users making the workflow actually slower.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The features and options available in Adobe Campaign are extensive. We use it to run our marketing campaigns across multiple types of devices. It covers all the bases from e-mail, mobile, or a direct mail sent to a prospect, we can do it all. It is a great tool for just keeping track of things, coming campaign elements and a history of what has occurred. Reporting could use some work and the amount of customization required is a bit steep.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Adobe Campaign is best when there is a Marketing campaign that wants to track a customer journey and drive the next best action. It is not good for "one and done" communications or situations where you just want to send information without a call to action. It can do it, but it's a little pointless.
AMIT KUMAR | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Adobe Campaign is suitable for medium to large-sized companies. If you have the right team, Adobe Campaign offers a huge opportunity to customise your instance and have your campaigns meet any business requirements. This software is less suited to smaller companies or companies with smaller marketing teams that send honest communications and don't need a lot of customisation. To utilise Adobe Campaign to it's fullest the application requires experienced developers and can be hard for new users to learn.
Imranul Mazumder | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Excellent marketing automation tool for cross channel seamless, automated and personalized marketing campaigns. Great for crafting flawless user journeys and targetting audience based on certain parameters. Good for building deliveries, forms, landing pages in one place and checking the KPI. When marketing managers need to create complex workflows/queries without requiring SQL knowledge, this tool is very helpful.
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