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BeyondTrust Remote Support

BeyondTrust Remote Support
Formerly Bomgar

Overview

What is BeyondTrust Remote Support?

BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.BeyondTrust offers deployment options that can fit a company’s business needs.…

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Recent Reviews

TrustRadius Insights

Bomgar is a versatile remote support solution that is widely used by organizations in various industries. Users have reported positive …
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TrustRadius Insights
TrustRadius Insights

Very robust

9 out of 10
May 15, 2022
Incentivized
BeyondTrust Remote Support (also known as Bomgar) in our organization was used to resolve several support complexities that were …
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Saved my bacon

9 out of 10
June 24, 2020
We absolutely love Bomgar, or I guess now BeyondTrust Remote Support. It makes my job possible from almost anywhere. I can support someone …
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Best in class!

9 out of 10
October 01, 2019
We use it for remote support for PC, VDI and mobile devices. It saves us time to control these devices remotely to optimize and speed up …
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Rockin IT with Bomgar

8 out of 10
August 05, 2019
We use Bomgar to access remote user PCs to assist them with questions, issues, and training. Other departments use it for various reasons …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 5 features
  • Instant message (45)
    9.9
    99%
  • File transfer (44)
    9.9
    99%
  • Annotations (30)
    9.0
    90%
  • Session record (38)
    9.0
    90%
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Pricing

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BeyondTrust Remote Support

BeyondTrust Remote Support

N/A
Unavailable

What is BeyondTrust Remote Support?

BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Mac Endpoints - BeyondTrust Remote Support Use Case: Endpoint Jump Client Install and Feature Demo

YouTube

Cherwell CSM + Remote Support

YouTube
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

9.6
Avg 8.9
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Product Details

What is BeyondTrust Remote Support?

BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.

BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of their cloud deployment gives users cloud without compromise.

With BeyondTrust, users can support all of their systems over the web, even if they are behind firewalls they don't control. The vendor’s value proposition is that their solution enables support teams to reduce the amount of time spent on incident handling since it is done via one solution. Technicians can support remote computers running Windows, Mac, and Linux … or mobile devices running Android, iOS, or BlackBerry. Additionally, they can offer support from their preferred device, even if it's an Android tablet or iPad.

BeyondTrust Remote Support Features

Remote Administration Features

  • Supported: File transfer
  • Supported: Instant message
  • Supported: Access to sleeping/powered-off computers
  • Supported: Session record
  • Supported: Annotations

BeyondTrust Remote Support Integrations

BeyondTrust Remote Support Competitors

BeyondTrust Remote Support Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

GoTo Resolve, LogMeIn Rescue by GoTo, and TeamViewer are common alternatives for BeyondTrust Remote Support.

Reviewers rate Access to sleeping/powered-off computers highest, with a score of 10.

The most common users of BeyondTrust Remote Support are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(212)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Bomgar is a versatile remote support solution that is widely used by organizations in various industries. Users have reported positive experiences with Bomgar, noting its user-friendliness and responsiveness. The software enables efficient remote troubleshooting and assistance, allowing technicians to remotely administer systems and access computers without the need for in-person visits. Bomgar is utilized by IT departments and support teams to resolve issues with internal servers, workstations, and software programs. It also facilitates remote support for clients across different locations, improving ticket accuracy and reducing the need for on-site visits. The product supports multiple platforms, including Windows, Mac, Linux, Android, and iOS, making it flexible for both internal and external users. Additionally, Bomgar's chat feature allows for remote issue resolution without connecting to the user's machine, benefiting end users and students. Overall, Bomgar has proven to be a valuable tool for organizations by providing secure remote access and enhancing their ability to efficiently support their users and systems.

Users commonly recommend Bomgar for its robustness and versatility across multiple devices. They suggest using Bomgar for desktop support and remote access, as well as for easy-to-use remote support and customer service. Users also recommend trying out Bomgar's trial version and seeking feedback from experienced users to get a better understanding of the product. They praise Bomgar as a reliable and secure remote support tool with extensive experience and innovation in the field. In addition, users highly recommend Bomgar for its user-friendly interface and secure remote connections. They emphasize the importance of proper training and implementation before deploying Bomgar for remote support of user machines. Users find Bomgar particularly useful for low bandwidth connections, thanks to its directory of computers and web portal.

Furthermore, users express satisfaction with Bomgar's support features as they alleviate frustration and increase customer confidence. They appreciate its all-in-one tools for diagnostics, repairs, backups, and more. Responsive remote support is highlighted as another positive aspect of Bomgar, along with its reputation as a secure product that can be relied on. Users highly recommend Bomgar for its excellent features and expandability, citing increased staff productivity as one of the potential benefits. Comparing it to other remote support tools like GoToMeeting and TeamViewer, users believe Bomgar stands out in terms of user-friendliness and top-notch security.

BeyondTrust Remote Support is also mentioned positively as an efficient tool for addressing customer needs remotely. However, some users recommend trying other solutions before settling on BeyondTrust Remote Support. Overall, users think Bomgar is an excellent product that offers secure screen sharing, straight-to-the-point functionality, and suitability for remote access support.

Despite some concerns about high yearly maintenance costs, users still recommend Bomgar for its security features, multi-OS support, and usability for support teams in terms of screen sharing and remote administration. Additionally, users appreciate the outstanding qualities of the software in terms of performance, making it their preferred choice over other remote solutions. They advise others to take advantage of the demo and training provided by Bomgar, which adds to the positive experience of remote support and ease of use for phone remote connection and management. Users also consider the support provided during installation, setup, and customization as praise-worthy.

Attribute Ratings

Reviews

(51-75 of 106)
Companies can't remove reviews or game the system. Here's why
August 24, 2015

Fan of Bomgar

Verified User
Account Manager in Sales
Information Technology and Services Company, 1-10 employees
Score 8 out of 10
Vetted Review
Reseller
Likelihood to Recommend
Less suited is the the training because of missing voice; 3rd level support fits perfect, you are always able to refuse or accept activities from the support. You can predefine a lot of things fits into your support strategie (from company view).
June 03, 2015

Bomgar in Higher Ed

Edward Gray | TrustRadius Reviewer
Edward Gray
Systems Integration and Support Specialist
University of Mary Washington (Higher Education, 201-500 employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend

Key questions to ask are:

  • How many named accounts are required? How many of those will be using the tool at any given time? As Bomgar uses a concurrent use license, this would help weigh the decision.
  • Do you have the infrastructure/server space/virtual space for an appliance? While we have and like the physical appliance on premises, this may not be a viable option for others.
April 30, 2015

Bomgar Gives You Access to Nearly Any Device, From Anywhere, to Anywhere.

D. SKye Hodges | TrustRadius Reviewer
D. SKye Hodges
Project Manager, Systems/Tools (Global Services Operations)
Novell (Computer Software, 5001-10,000 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
A Bomgar Appliance is definitely more suited for an enterprise that supports computers, whether internally (like a HelpDesk-type function), or externally (like a Support organization), because it is an appliance a customer would need to have a datacenter, or a good network connection because it will be the link between support and the customers, I'm sure at some point in time Bomgar (or a partner-type company) would be providing the ability to use an appliance in the cloud (ie like being able to purchase one user license), but for the most part it is limited to a small business or bigger because you would have to purchase the appliance in order to utilize the technology. But it is worth the investment for the enterprise, because it can also be used for presentations and collaboration across and over the internet. Bomgar customer service is so easy to work with, and to request new features, they are still in the growth phase and always looking to improve their product for their customers. Because of that our satisfaction is incredibly high, because they are very responsive to our requests.
April 08, 2015

Remote support done right with Bomgar!

MG
Michael Goay
IT Executive Director
USC Viterbi School of Engineering (Higher Education, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Bomgar is well suited in the higher education institution with its flexible, broad support for client devices, attended and unattended jump capabilities, powerful collaborative support, and extensive API support to leverage an existing service desk ticketing system.
April 08, 2015

Try it out yourself

Thomas Turner | TrustRadius Reviewer
Thomas Turner
CEO, Founder
NerdDeck, Inc (Information Technology and Services, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Know your options - do your research, use the LMI and TV demo's then use Bomgar... We did months and months of testing in the real world - In our opinion Bomgar always comes out ahead - sure the price may be a little higher than others but believe me... one of the best investment yet!
March 25, 2015

Bomgar Review: Bomgar is Ragmob Spelled Backwards (that's a good thing)

Michael Pickens | TrustRadius Reviewer
Michael Pickens
Associate Network Systems Technician
CCC Information Services (Computer Software, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Self hosted Bomgar solutions probably wouldn't be the best for really small operations. (i.e. independent support providers with <5 employees and less than 50 endpoints being connected to on a regular basis.)
March 24, 2015

Technologies Version of the Swiss Army Knife

Richard Longo | TrustRadius Reviewer
Richard Longo
Marketing Manager North America
Flycast Partners (Information Technology and Services, 51-200 employees)
Score 10 out of 10
Vetted Review
Reseller
Likelihood to Recommend
Bomgar is appropriate for any organization that needs a dependable tool for remote computer work. It can be used for presentations, demos, and meetings. The appliance is NOT just great for ITSM, but can help eliminate a whole group of tools. It will save your organization money for tools and time employees spend on incidents.
March 21, 2015

Bomgar is the Bomb!!!

Verified User
Employee in Information Technology
Non-Profit Organization Management Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
How does this compare to other remote support solutions? Which Bomgar appliance is right for my business? How many licenses should I purchase? Should I install this in a DMZ? Inside my network? Should I integrate with Active Directory or create Bomgar users? What type of administration is needed for the Bomgar solution?
February 25, 2015

Bomgar is much easier for our customers.

Bonnie Baker | TrustRadius Reviewer
Bonnie Baker
Director - Information Technology
BankTEL Systems (Computer Software, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Collaborating and passing cases from one support rep to another is easier with Bomgar. "We were able to transfer cases with our previous solution, but it was a cumbersome process. It is very easy with Bomgar. We also like Bomgar's Chat feature, which allows us to collaborate when necessary to troubleshoot an issue.
February 05, 2015

Bomgar's a Rockstar

Joe House | TrustRadius Reviewer
Joe House
Tech Support Director
Denco Sales Co. (Computer Hardware, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I love Bomgar for software support for our customers. I also use it to train my team - which is spread out geographically across the western US. We have also started using it for educational purposes both inside and outside our company.
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