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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
Overview
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
Reviewer Pros & Cons
Pricing
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
Attribute Ratings
Reviews
(101-125 of 582)Companies can't remove reviews or game the system. Here's why
March 20, 2019
ConnectWise is a Swiss Army Knife for Your IT Team
Our organization primarily used VNC before purchasing, but I've used Symantec PC Anywhere, GoToMeeting, ChromeRemote, TeamViewer, and LogMeIn. While Symantec was useful and LogMeIn has decent organization, ScreenConnect has by far been the most impressive regarding its interface and features. It's incredibly easy to use and customize if needed.
March 15, 2019
ConnectWise Control beats all competition
This is better and the cost model is more transparent.
March 12, 2019
ConnectWise Control works for us
Better pricing and better features
March 12, 2019
ConnectWise Control, a great remote control product!
We feel that ConnectWise works better and faster than the above products. I was a big user of LogMeIn, but with their price increases I had to find a better way to handle my remote control needs, and ConnectWise came in and took care of the issues easily and allowed me to run my own server over the more expensive methods that these other solutions use.
March 12, 2019
ConnectWise saves time when providing remote support
TeamViewer is clunky and requires multiple steps to have an end user connect. It also requires end users to reset or resend connection information regularly.
March 05, 2019
ConnectWise Control (formerly ScreenConnect) Review
ConnectWise Control (formerly ScreenConnect) is way more secure that Microsoft Remote Desktop Services. Using Remote Desktop Services from the internet leaves you wide open to hackers. ConnectWise solved the security issue right out of the box and had great up-time/availabilty stats.
March 01, 2019
Fast and Efficient remote control
Selected screenconnect because we only use it for remote connection and transferring files. It was a lot less expensive and allowed us to replace LogMeIn Central and LogMeIn Rescue subscriptions saving us thousands per year in fees.
February 19, 2019
My ConnectWise Control (formerly ScreenConnect) Review
- VNC Connect, Symantec pcAnywhere, Chrome Remote Desktop, Remote Desktop Services, Join.me, LogMeIn Central, LogMeIn Pro, LogMeIn Rescue, GoToMyPC, Bomgar Remote Support Software and TeamViewer
ConnectWise Control (formerly ScreenConnect) is faster, renders screens better, is more reliable, runs smaller, scales better, and is more dependable than the competition.
January 22, 2019
ScreenConnect is ok, but there are better.
They are better, but this pricing was grandfathered and I have not looked elsewhere yet.
January 22, 2019
My ConnectWise Control Review
We initially chose TeamViewer but after some considerations regarding the price and attributes, ConnectWise was the final choice.
January 10, 2019
Cost Effective Alternative to Teamviewer
ConnectWise Control provides a competitive product for a smaller subscription cost.
By far the easiest interface and most control while maintaining an affordable cost.
January 08, 2019
A simple solution that lets employees work remotely as well as for remote troubleshooting.
We selected ConnectWise based on the recommendations of a key contractor and used it in comparison with several other interfaces. It seemed to be the simplest and most effective solution for the problems we were seeing with remote access. We don't have dedicated support personnel or even an IT department, so it helps to keep things simple.
January 08, 2019
Say Yes to ConnectWise Control
Great price point and feature set.
Reliable.
Simple to setup and configure; we deployed in a few days for thousands of endpoints.
Reliable.
Simple to setup and configure; we deployed in a few days for thousands of endpoints.
January 08, 2019
ConnectWise Control is a great value
While the Bomgar appliance has been quite reliable and only requiring an occasional reboot, ConnectWise Control has been 100% reliable. Bomgar was complex to set up, however, the ongoing management isn't overly complex. ConnectWise Control can integrate with Office 365 for login purposes which saves time when managing Control users. They both offer admin privilege escalation for the remote Windows workstation which is crucial. Control is much better priced than Bomgar.
January 08, 2019
ConnectWise Control
ConnectWise Control is substantially less costly than LogMeIn and Bomgar. We selected ConnectWise Control for this reason.
January 04, 2019
ScreenConnect - Top Value and Features for Money Spent
I cannot add RemotePC to my list above but we looked at it, too. We used LogMeIn for several years but they kept on increasing the prices until we had to find a more cost effective solution. ScreenConnect costs less than one third that of LogMeIn with better functionality and support.
Before choosing SC, we reviewed TeamViewer (one time, large chunk of money, up front pricing was not palatable to partners), as well as GoToMyPC and RemotePC. Both of these options were much more expensive than SC for our access needs, although I see that RemotePC has revised their pricing.
Before choosing SC, we reviewed TeamViewer (one time, large chunk of money, up front pricing was not palatable to partners), as well as GoToMyPC and RemotePC. Both of these options were much more expensive than SC for our access needs, although I see that RemotePC has revised their pricing.
December 26, 2018
More for Less with ConnectWise Control
ConnectWise Control offers more for less in all aspects compared to the competing platforms, plus features and services that would normally be unavailable otherwise and require the purchase of an overall package, which may include a lot of functions/services not required.
December 21, 2018
ConnectWise Control is the cornerstone of my business
- LogMeIn Rescue and Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
ConnectWise Control is our solution of choice due to its ability functionality and lower price point.
December 18, 2018
Offers amazing reliability and permanent connectivity!
- Mikogo and TransferWise
- Overall price vs. available functions
- Long term connectivity (no time out)
December 15, 2018
Excellent Program to keep your clients happy without them having to see you in person.
I have used TeamViewer but it is very costly.
December 15, 2018
Fast, efficient and just works!
LogMeIn was a very good product with excellent features. Our biggest problem was cost and limitation on number of devices in a price range we could afford. Price instability was a concern as well.
We also reviewed Bomgar and liked a lot of the features. However, there was a known issue with server support that was a deciding factor in not selecting Bomgar.
We also reviewed Bomgar and liked a lot of the features. However, there was a known issue with server support that was a deciding factor in not selecting Bomgar.
We have used Zoho, LogMeIn and GoToMyPC. ConnectWise Control is much easier to use than these, more cost-effective, and handles remote printing like a champ.
December 12, 2018
ConnectWise (formerly ScreenConnect) full review
This was the first product of this kind that I encountered...and have not used any others.
December 11, 2018
ScreenConnect is an amazing piece of remote support software
LogMeIn was once a good piece of software to use. Although it was too clunky to be able to get clients to install the client onto their machine. Price skyrocketed through the roof which also didn't help. The performance of the actual remote control session was actually pretty slow compared to ScreenConnect.