Paligo delivers
We use Paligo to generate all external-facing, technical documentation, including hardware manuals, software reference material, and …
Paligo
Paligo
Overview
What is Paligo?
Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.
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What is Paligo?
Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://paligo.net/pricing
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- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Demos
Paligo - the Next Generation of Technical Documentation
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Webinar - The Paligo and Zendesk integration
48:59
Product Details
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- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Paligo?
Paligo is an enterprise-grade cloud-based Component Content Management System (CCMS) with single-sourcing content reuse for technical documentation, training content, policies and procedures, and knowledge management. Paligo is 100% XML in the back end, based on a modified version of DocBook - an established open standard developed for technical documentation. This is to provide future-proofing as well as extensibility and transformability for any current and future applications. The strict structure of XML and solid validation it provides offers possibilities and a consistency that, according to Paligo, no other format can provide.
Companies seek to make their documentation more efficient through single-sourcing and reuse. But many single-sourcing projects fail due to the steep learning curves and costs of implementation of traditional systems. So cloud-based solutions like Paligo aim to enable greater collaboration and efficiency. Using modern web technology reduces the costs of implementation, to increase usability and thereby user acceptance. A cloud-based authoring and publishing platform to reuse and single-source documentation with a clear focus on usability and user acceptance can improve the chance of realizing the return of investment and actually achieving the increase in efficiency.
In an information-enabled world, content is required to help solve problems and guide decision-making. Siloed content creation and management technology have led to content duplication, inconsistent content, and challenges finding the right content for customer and employee experiences. A component content management system (CCMS) like Paligo aims to change that.
Paligo's top features at a glance:
- Structured Authoring
Structured authoring helps make content consistent, accurate, and future-proof. The XML editor enables content reuse, making structured authoring easier.
- Content Reuse
Reuse content at scale with topic-based authoring and smart single sourcing features such as component reuse, block content reuse, the Paligo text fragment reuse, dynamic variables, and conditional content.
- Multi-Channel Publishing
Paligo takes multi-channel publishing to another level. Publish to HTML5, PDF print, SCORM eLearning, Zendesk, Salesforce, GitHub, BitBucket, Amazon S3, and much more.
- Versioning
Paligo features version history and roll-back, version branching, and release management made specifically for technical writers and content authors.
- Translation Management
Paligo Features
- Supported: Single sourcing
- Supported: Content reuse
- Supported: Multi-channel publishing
- Supported: Translation management
- Supported: Contributor editor
- Supported: Structured authoring
- Supported: Topic based authoring
- Supported: Versioning
- Supported: Branching
- Supported: Assignment planner
- Supported: REST API
- Supported: Variables
- Supported: Conditional content
- Supported: CCMS
- Supported: Integrations
- Supported: XML editor
- Supported: Docbook
Paligo Screenshots
Paligo Videos
A quick, high-level look inside Paligo.
An in-depth look at the best-in-class Paligo <> Zendesk integration.
Paligo Integrations
- Zoomin
- Slack
- GitHub
- GitLab
- Microsoft Teams
- Phrase
- Freshdesk
- Crowdin
- Bitbucket
- Algolia
- Amazon S3 (Simple Storage Service)
- Microsoft Azure
- Elastic Enterprise Search, with Site Search
- Oxygen XML Editor
- Google Analytics
- Disqus
- Google Tag Manager
- Mixpanel
- Intercom
- Zendesk
- Salesforce
- Fluid Topics
- ServiceNow
- Netlify
- FTP
- Semantix
- Delta XML
- MathType
Paligo Competitors
- Heretto
- Vasont
- Ixiasoft
- MadCap Flare
- Adobe Technical Communication Suite
Paligo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English |
Paligo Downloadables
Frequently Asked Questions
Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.
Heretto are common alternatives for Paligo.
Reviewers rate Usability highest, with a score of 8.
The most common users of Paligo are from Mid-sized Companies (51-1,000 employees).
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February 22, 2022
Intuitive cloud-native single sourcing
1. PDF & Word generation to enable partner rebranding.
2. Push to Bitbucket for HTML5 embedded.
3. Push to Zendesk.
2. Push to Bitbucket for HTML5 embedded.
3. Push to Zendesk.
- Zendesk integration is fantastic.
- Single sourcing is amazing.
- File management is easy and intuitive.
- More flexible PDF formatting.
- Self hosting platform.
- Bi-directional open source repo syncs for true CI/CD.
- API integration.
- Shared files.
- Shared images.
- Variables.
- Integration with Zendesk.
- Enabled real-time updates for documentation.
- Enabled true structure for our documentation.
Intuitive cloud-native tool based on XML that does true single-sourcing - not one of these other competitors has this unique combination.
10
Technical writing.
Product management.
Product Marketing.
Product management.
Product Marketing.
2
Paligo expertise - just onboard and start learning.
- Zendesk integration.
- PDF and Word publication.
- Variables and single sourcing.
February 17, 2022
Paligo is Best in Class in the Authoring Tools and CCMS Industry
We use Paligo as our mission-critical authoring tool. It is a CCMS that enables our globally diverse team to work together to create various documentation deliverables in a topic-based method, with different writers working on the same publication, the same chapter, and sometimes the same topic in an efficient and consistent manner. It is based on the open-source DocBook schema, so if you change your mind a few years down the road, you are not locked into Paligo but can migrate with minimal expense and time. Paligo does single-sourcing better than other CCMS tools, creating beautiful PDFs out of the box and with easy customization, HTML5 for product Help, Word, SCORM, and more. It integrates perfectly with Zendesk, letting us push out 100s of new articles and articles updates in minutes. It has integration with AWS S3, GitHub, Memsource, and many other third-party tools for delivery and storage. L10N features are built-in and easier to use than in other CCMS and CMS tools. Variables are centralized and easy to manage with variable sets and variants for parallel publishing to OEMs and simultaneous versions. It has an easy-to-use XML interface if you want to get into the backend, and a nice WYSIWYG interface if you want to create content simply. The best thing about Paligo is its Best-In-Class Support and Customer Success. Actually, it's everyone at Paligo. Though Paligo has grown in the past couple of years, it still offers the awesome responsive expert solutions that it did when it was newer. For any team of technical writers, I highly recommend Paligo.
- Single-source quickly and well out of the box.
- Attributes in the content for conditional publishing.
- Quick previews with publishing and variable settings, for efficient debugging.
- Responsive expert support.
- Extensive integrations.
- Re-use features for consistency among writers.
- Review features.
- Translation features.
- Push to Zendesk can add new image files each time or delete all attachments. Missing feature to delete only image attachments and keep external attachments (more of a Zendesk issue than Paligo issue).
- Role-based access control.
- Mirror servers, so that team members in different continents do not have a slower connection to the instance on the cloud.
- Integration with Zendesk.
- Teamwork features.
- Security of information.
- Before we had Paligo, we didn't have a professional tool. We were using Google docs and creating ugly PDFs that took days to manipulate. Paligo lets us publish to multiple formats and integrated platforms in minutes, with professional results.
- Paligo's built-in translation features let us deliver translated documents for expos, datasheets, and users with minimal cost and time.
- Paligo lets us work as a team. When one project becomes urgent, the team comes together in a doc sprint and completes the project with everyone contributing. The final deliverables are professional and fast. In short, Paligo enables us to join the Agile teams and deliver on time, with quality.
Better Support than any of the others; Ability to migrate at cost (unlike AIT and Flare); Teamwork and centralized variables (unlike Word, Google Docs, FM); Diff and Revert (must-have feature); L10N features (better than all others).
10
Technical writers for the product and writers for Enablement Training.
We use Paligo's Support.
- Create and maintain user guides in PDF, HTML5, and Zendesk.
- Create and maintain release notes in landscape PDF and Zendesk.
- Create and maintain translation PDFs and Zendesk.
- Create and maintain enablement materials.
- Automated documentation from product source to Paligo with python scripts and Paligo API.
- PM decks with publish to presentations.
May 21, 2019
Steep Learning Curve, Worth The Effort
Score 8 out of 10
Vetted Review
Verified User
We use Paligo in the Technical Documentation department to structure and publish the software guides. We use the Salesforce integration to push the content to Support and the HTML5 publication capacity to publish directly to internal access.
The ability to cross-reference and reuse content allows our technical writers to be succinct in topics while still presenting useful information across multiple products with a consistent message throughout.
The ability to cross-reference and reuse content allows our technical writers to be succinct in topics while still presenting useful information across multiple products with a consistent message throughout.
- The topic/publication structure is quite graceful. It makes setting up an outline of content quite intuitive, and after the tools are identified and defined, it's much simpler to set up a large document and work with others to produce it.
- Strict field definitions and use cases make topic structuring inherent in the workflow, which brings more attention to content handling. The train of thought required to utilize the tool also improves the train of thought required to focus the content, making for a better ultimate publication.
- The output capabilities and Salesforce integration make publishing the files very easy.
- The learning curve is a bit steep, especially for anyone who's never worked in a true content authoring tool before. It takes a bit of work to move from a Word atmosphere to Paligo, but the training sessions address all of those issues and more.
- I wish there were more focused formatting tools. At this point, I don't know how to change the text color or format my output beyond the legacy defaults I inherited when I started this job. My fellow writers and I still sometimes struggle with putting things where we want them to go simply because they aren't the right field type at that location.
- I am not involved in the financial decisions for my company regarding Paligo; the decision to migrate our content to this environment predates my hiring. However, I know that the migration effort from WordPress to Paligo was an initially heavy lift, but any content migration effort would be. I believe that ultimately, getting our content out of WordPress was a positive move, and I look forward to seeing what Paligo will help us accomplish in the future. Sorry, no hard numbers from me. :)
5
Technical Writers: there are three of us. We send publications for review to several SMEs who provide feedback; the review function is actually quite elegant. We integrate that feedback into the content we ultimately publish.
Our manager and our VP are also contributors, but aren't involved with Paligo as frequently as we.
Our manager and our VP are also contributors, but aren't involved with Paligo as frequently as we.
Yes
It absolutely was. Mike responded with a detailed response of how the issue happened and why it was acting the way it was; user error on our part (not uncommon; we're both still new to the product). It was both a learning moment and a great customer service experience that I deeply appreciate on a professional level. (We've all got deadlines...thanks, Mike!)
My coworker and I are still new to this company and this product, and my coworker had managed to blitz up a topic so completely that it looked drastically different live than in Preview. We were worried about how it was going to publish, so I sent the issue to Paligo Support.
Not only did Mike fix the file for us, but he also explained, in granular detail, each of the specific issues that we had created with hacking away in the product with what I've come to call "Word Brain." It really brought to light the different aspects of the software that we weren't utilizing properly, and another user error became a learning moment.
Not only did Mike fix the file for us, but he also explained, in granular detail, each of the specific issues that we had created with hacking away in the product with what I've come to call "Word Brain." It really brought to light the different aspects of the software that we weren't utilizing properly, and another user error became a learning moment.
- Content reuse
- Keyboard shortcuts
- Cross-referencing
- Publication variety
- Text formatting (color/spacing/font)
- Output template formatting
- Initial learning curve of the software