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Paychex Flex

Paychex Flex

Overview

What is Paychex Flex?

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

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Recent Reviews

Good and Bad

7 out of 10
October 09, 2023
Incentivized
We use Paychex Flex as the only source of payroll processing for two divisions of our organization. We have tried to implement the PTO …
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Paychex Flex Review

2 out of 10
October 08, 2023
Incentivized
We use Paychex Flex as our sole HRIS system for the company. We currently have a very aggressive merger and acquisition strategy, so I am …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 33 features
  • Direct deposit files (270)
    9.2
    92%
  • Update personal information (239)
    9.0
    90%
  • Pay calculation (271)
    9.0
    90%
  • View and generate pay and benefit information (228)
    8.6
    86%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

Paychex Flex Review: One Users Payroll Management Story
02:26
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Pricing

View all pricing

Paychex Go

$59

Cloud
per month/+$4 per employee

Paychex Flex Service

Contact sales team

Cloud

Paychex Flex Enterprise

Contact sales team

Cloud

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

6.6
Avg 7.9

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.5
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

7.8
Avg 7.8

HR Reporting

Pre-built and custom reports, and integration with external data.

6
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

7.9
Avg 8.0

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.4
Avg 7.8
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Product Details

What is Paychex Flex?

Paychex Flex® is an HR solution boasting simplicity, with technology that grows and changes with the user's business. Paychex combines business solutions and dedicated support, to help users:

•Hire, pay, manage, and retain employees

•Get experienced support as needed with a 24/7/365 U.S.-based, live support team

•Stay ahead of changing laws and regulations with Paychex compliance experts

•Access information on the go with the Paychex Flex Mobile App and Paychex Voice Assist

Talent Management: Recruit, retain, and develop top talent from a single HR platform and streamline the hiring and onboarding process.

Workforce Management: Improve employee efficiency and productivity with workforce management resources.

Payroll and Financial Support: Pay employees and manage taxes, and expenses.

Employee Benefits: Attract and retain top talent by offering valued employee benefits while simplifying plan administration.

PEO and HR Outsourcing: Support the business throughout the entire employee lifecycle with comprehensive HR outsourcing solutions.

Employee Experience: Save time and improve accuracy by giving employees access to self-service HR, training, and financial tools.

Integrations: Automatically connect and share data between software and Paychex Flex.

Choose the right level of technology and support for the business now — while keeping the ability to grow as needs change.

Paychex Flex Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information

Asset Management Features

  • Supported: Tracking of all physical assets

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Retirement- Single Record
  • Supported: FSA
  • Supported: Health Insurance, COBRA
  • Supported: Mobile App

Paychex Flex Screenshots

Screenshot of Screenshot of Screenshot of

Paychex Flex Video

Paychex Flex Demo

Paychex Flex Integrations

Paychex Flex Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

ADP Streamline Payroll, Enterprise eTIME, by ADP, and ADP Vantage HCM are common alternatives for Paychex Flex.

Reviewers rate Company Website Posting and Notifications and Alerts highest, with a score of 9.8.

The most common users of Paychex Flex are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(551)

Attribute Ratings

Reviews

(101-125 of 299)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it for our staff payroll. In addition, we are a drug and alcohol rehabilitation facility and part of our yearlong recovery program includes a work program. So we also use Paychex to pay the men who are in the program.
Samuel Coffey, Esq. | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I am an owner-sole shareholder and, frankly, Paychex Flex has enormously simplified my payroll and tax compliance. Before Paychex Flex, I was paying my quarterly taxes myself but now, as a PTE and employee, it’s all handled by Paychex. This product is so simple, so easy to use that it’s made my business in the last 12 months save thousands. I couldn’t appreciate it more.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Paychex Flex for payroll, state unemployment services filings, time and attendance, labor and job costing, workers comp insurance, and benefits administration. It eliminates the use of spreadsheets for calculating salary allocations and tracking time off. It allows us to pay-as-you go for workers comp insurance and eliminates the year-end workers comp audit.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Paychex Flex is used for payroll, and workman's compensation. Employees have access to the portal, which makes for easier tracking and greater personal control of records. The online portal and direct deposit options facilitate ease of payroll. The system is flexible and user friendly. Reports are timely and easily incorporated with other accounting systems.
April 14, 2023

Flexing

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Paychex Flex for payroll, keeping track of documents, expirations on trainings, hiring, insurance and benefits needs. I try to use it as fully as I can. One of the biggest issues is the down time when they are running system maintenance during our workday. There seems to be a lot Paychex Flex can offer but it is a little tricky to navigate when you initially start using the system.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our company decided to use an outside payroll company for our HR Department in 2021. After doing months of research we selected Paychex Flex. Onboarding process was very easy and the communication was excellent, to get all employees processed. We did have issue with our 1st specialist once we transitioned over, but after requesting a new specialist they made the change immediately. What is nice is that if our specialist is out of office, other team mates step right up and get any questions resolved immediately. I appreicite not having to wait until our specialist gets back in the office.
Thomas Kulp | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We love the personal attention with our specific account executive and the ease of use. We simply enter the information every week and Paychex Flex does the rest. Our taxes and reports are done on time and are easily accessible with easy clicks. The program is extremely intuitive and easy.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Paychex Flex as a Time Card for our hourly employees; for Time Card approval for their supervisors; for tracking PTO; for making payroll deduction and withholding payments timely; for W2 processing, as well as all other PR needs.
Score 5 out of 10
Vetted Review
ResellerIncentivized
I have a very small company with 6 people on the current payroll. Only 2 of those people work Full Time and one is very Part Time and out of state. Paychex is a complete payroll program providing all the documentation a company needs for legal. The business has different entries for each employee being paid differently. We do 26 payrolls each year, every two weeks. The 3 other employees work for less than one or two payrolls per year at most. For this payroll they want to charge over $50 per pay period and I feel this is ridiculous. Sometimes they charge me $39 per pay period and I feel that is more reasonable. I will continue looking for another company that charges less.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Paychex Flex daily for paperwork involved in my day to day job, as well as reports and projects for other directors. Paychex Flex makes it easier for my employees to keep their personal information up to date, look at their timeclock punches as well as their check stubs. This makes my life easier.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Paychex Flex for all our payroll needs. We also use Paychex Flex for creating our employee handbook and safety handbook. I use Paychex Flex extensively for all payroll records and for generating reports. The platform is intuitive and our consultants at Paychex Flex are very knowledgeable and helpful.
April 13, 2023

Pay It Easy!

Doug Scholla | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Paychex makes doing payroll very easy and cost effective. I always struggled using a CPA before, always shuffling emails and forms back and forth...sometimes not in a timely manner. Paychex is quick and simple. If I need extra help, I can always call my payroll specialist at Paychex. They provide the W-2's and other documents online. I am extremely satisfied with Paychex.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Paychex Flex has been a big help with our employee time tracking and overall maintenance. It’s a one stop shop where I, as an HR professional can keep track of employees information and managers can make changes as needed. We currently utilize the time & attendance, performance and onboarding functions. Whenever I need extra training myself or for my team, I can easily get connected with support at Paychex Flex and never have to wait long for an answer. The customer service is probably the best part.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I used Paychex Flex to manage the payroll of church staff and the church preschool staff. Payroll is bi-weekly (twice a month), 8 staff are paid twice a month, 20 staff are paid once a month. Paychex Flex is able to support this varied payroll and charge accordingly. As a volunteer Treasurer of the church, using Paychex Flex greatly simplifies payroll management and payment of federal and state payroll taxes and producing the yearly W-2s. Prior to 2016 when I started using Paychex Flex, I managed the payroll using spreadsheets for each staff member, I had to print the checks and distribute the checks, each month I had to complete and submit the federal and state payrolls taxes, and then quarterly prepare the 941 reports for Federal and state and submit online. Creating the W-2s was a monumental task summarizing the payroll, getting a W-2 spreadsheet prepared and then manually entering the numbers into the online Federal system. Manually managing this is very time consuming and open to making mistakes. I was not sure that Paychex Flex would be the answer, especially having to pay for the service. But I was pleasantly surprised at how easy the online application is to use. It provides data storage of the staff information, the ease of entering the payroll data each payroll, the great reports that Paychex Flex produces with each payroll, the federal and state payroll tax payment service, quarterly submission of federal and state 941 reports, the direct deposit for staff payroll, and preparation and distribution of W-2s. I can't forget the great support I received from my payroll specialist. Switching to Paychex Flex relieved me of time consuming tasks, provided me the assurance that everything was correct, provided the staff a way to track their pay and receive direct deposit, no more waiting for paper checks.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I am the administrator for the company - We use it for Payroll, Onboarding and HRS services. It definitely saves me time in all areas. When processing payroll it only takes me about 5 minutes to complete and when there is a new employee, I am able to just send them an invite and they are able to process all onboarding PPW before they even start working for us. I am using the HRS for creating our company handbook and they are available to answer and HR questions from how to handle certain situations to getting good forms to use as a company. The company has been working with them for the past 20 years and when I came on 5 years ago, I have not found a reason to even consider changing a systems that is working great for us. I have only expanded on how we use it. I would highly recommend Paychex Flex to all companies.
Patsy Mercuri | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I utilize PayChex Flex to process payroll, commission pay and bonus pay for our employees. I use it to update pay rates and employee status.
It is very user friendly and I have never had any issues navigating the site for my personal or professional needs.
The site offers up to date information for payroll, tax changes and whatever is new in the world of payroll.
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