RingEX

Formerly RingCentral MVP

RingEX is currently used as the central communication hub for the entire business. All inbound customer calls enter the RingEX system and handling depending on the time of day. Additionally, we were able to eliminate 99.99% of robocall spam through the implementation of the AutoAttendant system, requiring the user to press zero to speak to the operator.

RingEX is used as our phone system throughout the company, so callers can get to the right employee when calling our main toll free number. We also use RingEX for online meetings so that participants can call into the same line and view the leader's screen during the session. We also use RingEX Meetings for customer support so that we can troubleshoot on the client's computers.

We use RingEX for multiple projects wherein we are required to call leads and clients. It's rarely used for internal communication. Before switching to RingEX, we used lots of vendors such as Fenero, Skype, and local VOIP providers; however, we faced the following issues with others: Bad lines (voice choppiness) Ugly UI Poor support

Our entire company uses RingEX. We even use it with our independent contractors, as they can be invited into specific teams. We've been using it since it was Glip (former company). It helps us to separate teams for each of our clients (we're a marketing agency) and set up internal team chats and of course, a company-wide team chat. It's great because you can share files, links, notes, tasks and about everything you'd get out of a project management tool, all inside this chat tool. The best part about it though is the quick access to 1-on-1 or team video chat. We use it every day, multiple times, to interface with remote employees. The only thing it doesn't do that a PM tool would is time-tracking, but you wouldn't really want that in this tool anyways.

After a merger, we were on a Cisco on-premise system as well as a proprietary phone system. We needed to put both companies onto the same unified system. We knew we didn't want another Cisco system as they are extremely difficult to work with (both as a product and a company). I pitched RingEX to our company as a solution that would 100% work, guaranteed. I had implemented it at a previous company and knew it would work. The other staff wanted to try out Teams Calling and Skype for Business. I let them fail at that first, sometimes you just have to let people fail until they admit you were right all along. After the failures to implement Teams/Skype, I was given the go-ahead to try out RingEX on a test basis. I knew it would work, and of course it did. Once you're on a 100% cloud system, you'll never go back to on-premise. I implemented RingEX and any hiccups I ran into due to call routing or desk phone (99% of our users don't have a desk phone, but a few wanted one) setup, support was very helpful if I couldn't figure it out from the online support. We have been using it solidly for 8 months now without issues. The cell phone and desktop app are easy enough to figure out that you don't need to train your users. And if you can help people see the light that they don't need a desk phone anymore, that will greatly simplify the implementation. A large graphical UI is the easiest thing to figure out as compared to a small screen with a bunch of physical buttons, so users can learn on their own. I'll never have to worry about upgrading some on premise piece of junk again. I'll just give RingEX my credit card each month and know my phone system is going to work 24/7 without any maintenance on my part. I am the finance guy implementing the phone system. I'm not the tech guy here. If I can do it, it must be so simple anyone can do it.

We made the switch from PSTN to RingEX three years ago and I've never looked back. Since this is a cloud-based communications solution, I can complete all the configuration for my system, users, and individual devices on-line. No more having to place work orders with CenturyLink to have a line installed, a feature added, etc., and then waiting days for it to be completed. I can make changes instantly! We are using RingEX across our entire organization, from office phones to conference rooms. We now pay one cost and get an auto-receptionist included, where we had to pay separately for this service before. The lines are portable, too, since users can install the RingEX app on their smartphones and answer their calls from anywhere while publishing a single number.

RingEX has been our recommended cloud-based office communication platform for 2 years now. Customers love the price and the performance!

We use RingEX across the organization. We are a relatively small company and RingEX was very easy to set up. We use the RingEX softphone in most instances however we also have purchased Polycom phones at some desks. RingEX Meetings integrates with the RingEX phone system and I can easily set up and join meetings from the interface.

We use RingEX daily in our organization across all members of the team. RingEX has been our phone system since 2005, and has continued to satisfy with their high level of service and ever-expanding arsenal of features. RingEX is our single portal for truly unified communications - phone, fax (yes, that is still a thing!), texting, conference call, video, webinar, and collaboration (team) software. It works across all platforms seamlessly; from deskphone to flip phone.

I have been using RingEX for the past 6 years and love it. We have offices in Canada and the USA and RingEX allows us to unify our communications by allowing us to have a local phone number in both countries. Also, when we travel between countries, our team can still send and receive calls with either phone number using the RingEX mobile app. So it does not matter if we are in the office or on the go, our communications are always streamlined with our clients and our team.

RingEX is the phone system for my business. I am only one user, but I have a VOIP desk phone and can use the mobile app as well. The system allows me to use my main business number to make/receive calls, send text messages and set up conference calls.

We use RingEX as our mainline system for customers, enquiries and support calls. Additionally we use the system internally for calls and conference meetings. The flexibility of using a combination of hardware phones and soft phones on both Macs and PCs was initially why we chose RingEX. When out of the office or away from computers we can all keep in contact with each other using the apps for iOS and Android phones. We can also divert external calls to staff out in the field. Lastly due to the nature of our products and services we arrange online demos and training using the RingEX system by sharing our computer screens with customers and prospects and we can even record the session and send it to the customer afterwards.

RingEX is a great tool for companies to utilize when you have more than one line attached to an 800#. Highly recommended for small businesses. Our company has used it across the whole organization for several years and it has worked great. We no longer have to give out our cell phone numbers, you can direct the incoming calls to go to the number of your choice.

RingEX is used across our entire organization. We had a Cisco phone system and wanted a robust, agile system that was simple to maintain and troubleshoot ourselves, and was less expensive. RingEX allowed us to get rid of WebEx, Faxcom, Hipchat, our Cisco hardware, licensing and support costs. We use RingEX through Polycom desk phones, on our computers (using the softphone) and via the mobile app. We have remote users who used to have to give out their personal cell phone number but no longer need to. We also are using RingEX meetings as a desktop support tool in a handful of instances. Not only has our ability to respond to changes and setup users and groups become easier and faster, we're also saving a lot of money each month by using the full suite of tools available from RingEX.

All of our employees are based remotely, and RingEX provides a seamless customer experience when calling our office. The phone tree system can be as simple or complex as you would like to make it. Additionally, it can be as creative as you would like, which really allows for a unique call-in experience for the customer that other platforms simply do not offer.

The primary source of communication for the company. It has the ability to expand, and it gives us a platform to have multiple numbers appear in multiple places. Also, we like the idea of being able to take our phones to a copy shop or a coffee shop if we need to.

We are a start-up midstream gas company. We needed a phone solution that was cost-effective, easy to manage, fast to deploy and flexible to adjust to our future growth. Currently, we use RingEX in our HQ office for phone calls, conference calls, hosted online meetings and faxing. Many of my users use the conference bridge on a Polycom Soundstation 7000 and the call quality is great.

We use the phone system as well as use the messaging feature with our staff. We needed something that works with Admins that live internationally but also that was easy enough to use for our general staff. Being able to invite clients to use it as well for free through the chat feature is helpful and the video virtual calls are excellent.

Sales and ease of use. I really enjoy the way RingEX interfaces with other apps.

RingEX is very user friendly. The admin back end is easy to navigate. When calling customer service they are very helpful and wont end the call until the problem or question is resolved. I would absolutely recommend this service to anyone I know looking for better phone services. Before I chose this product they walked me through the entire process and how it worked before deciding to choose this product.

RingEX is our central communication system. With many staff now working from home, RingEX provides an easy way to forward calls to staff when they are at home or in the office.

We use RingEX as our phone service. We use it on the computer (Cloud), on our cellphones and on our desktops. We use it for phone calls, texts and voicemails. Besides e-mails, RingEX is the Heart of our Job. It is very easy to install, and support is always a call away. The APP is clear, and user friendly.

When building my new office I purchased RingEX to finish setting up my office/studio. The program is very user friendly and yet comprehensive in it's functions. Not being the most tech savvy person I reached out for technical support and my calls were answered with a friendly demeanor and answered my questions quickly and were informative. For all RingEX offers the cost was quite reasonable. I strongly recommend them.

We implemented RingEX a few months ago to replace our on-premises Cisco phone system which had reached end of life. It's being used in our statewide headquarters which houses approx. 20 employees. We needed a cloud-based VOIP system that offered better call handling (ability to answer calls from different devices), and RingEX is a leader in this.

It's a great program to use. I'm really happy with it, and I would recommend it to others to use RingEX as well. The recordings are also a great tool that we use for SMS. We hope others will enjoy it too.