Experienced TD User.
Talkdesk provides solutions for both in-house support desk teams and external customer service centers for calls, emails, texts, …
Starting at $85 per month per user
View PricingOverview
What is Talkdesk?
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
Recent Reviews
Awards
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Popular Features
- Recording (406)9.393%
- Warm transfer (392)8.989%
- Historical reporting (388)8.585%
- Agent dashboard (416)8.484%
Reviewer Pros & Cons
Video Reviews
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Talkdesk Impresses with Stability and Functionality. One User's Story
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Pricing
CX Cloud Essentials
$85
Cloud
per month per user
CX Cloud Elevate
$115
Cloud
per month per user
CX Cloud Elite
$145
Cloud
per month per user
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.talkdesk.com/pricing/
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $85 per month per user
Product Demos
Automatic Summary Demo | Talkdesk
www.talkdesk.com
Proactive Outbound Engagement Demo | Talkdesk
www.talkdesk.com
AI Customer Self-Service Demo | Talkdesk
www.talkdesk.com
Coaching Performance Development Demo | Talkdesk
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AI Workforce Management Demo | Talkdesk
www.talkdesk.com
Omnichannel Agent Experience Demo | Talkdesk
www.talkdesk.com
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Talkdesk?
Talkdesk® is a global cloud contact center provider for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way and is an end-to-end customer experience solution that aims to combine enterprise scale with consumer simplicity. Talkdesk's goal is to support businesses everywhere to deliver better customer experiences through any channel and drive higher customer satisfaction, cost savings, and profitability. Talkdesk boasts over 1,800 customers in 100 different countries, including IBM, Acxiom, Trivago, and Fujitsu as partners with Talkdesk.
Talkdesk Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
- Supported: Communications forecasting
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Video channel
- Supported: Live chat channel
- Supported: Co-browse
- Supported: Screen-share
- Supported: Social media channels
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
- Supported: Chatbots
- Supported: AI assistance for live agents
Talkdesk Integrations
Talkdesk Competitors
Talkdesk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
Talkdesk starts at $85.
Reviewers rate Recording highest, with a score of 9.3.
The most common users of Talkdesk are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(603)Attribute Ratings
Reviews
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August 21, 2021
Talkdesk: Easy to use VoIP solution
We use Talkdesk for our customers' incoming calls to our Customer Support and Sales Departments. Talkdesk allows us to see calls in the queue in real time which has made it possible to adjust our staffing and change our IVR to better support our customers. Talkdesk gave us the ability to really analyze the calls coming in, allowing us to know where the majority of our customers were going within the IVR and how many were dropping off. Having this feature allowed us to modify our IVR to meet our customers' needs.
August 20, 2021
Talkdesk - One Less Thing to Worry About
We use Talkdesk within our Customer Experience team, along with our Trust and Payments teams. Our Customer Experience team fields the vast majority of inbound and outbound contacts between our company and our customers and hotel partners. We use Talkdesk with our other departments to allow for transfers and outbound contact capability, to further increase our capability to ensure we're able to effectively resolve issues across a large spectrum of potential reasons.
August 20, 2021
Talkdesk is the best online phone system we have used.
We use Talkdesk via our wholesale and customer service departments. Talkdesk is easy to use and implement. Our CS team uses this system for our automated call answering services and for warranty claims via incoming and outgoing calls. Our wholesale team uses this system to complete sales, cold calls, and marketing services.
August 20, 2021
Talkdesk: A Solid and Scalable Telephony Solution
Talkdesk is used across the entire organization as our main telephony tool. It is used for inbound and outbound calls while operating as a call center as well as a for tracking purposes through an integration with Salesforce.
August 20, 2021
Highly recommend the switch to Talkdesk
We use Talkdesk at The Scotts Company for consumer-related calls. Glad we partnered with Talkdesk for their reporting capabilities and ability to train using recorded calls. The implementation was smooth and the application was user-friendly. It required little training for the users. We have not had any downtime since switching to Talkdesk. All associates I have worked with have been extremely helpful and made sure our questions were answered.
August 17, 2021
Pleasantly surprised, exceeds expectations, and sets the bar for business communications
We now use Talkdesk as our softphone dialer full-time. Every client we conduct business with is dialed directly through our TD call bar. The entire building utilizes this service. Business problems we experienced prior to implementing Talkdesk included frequent outages, issues with user navigation, lack of support, lack of ease of use, etc.
August 17, 2021
The best platform for your business
Talkdesk is being used by all the departments in my company. All the employees use Talkdesk to provide customer service to all of our stakeholders. We mostly use Talkdesk for inbound and outbound calls. Our company use Talkdesk because it is super easy to use it and its efficient. As we provide customer service, this software handles all of the workload.
August 16, 2021
Talkdesk is user friendly
Our company uses Talkdesk for some of the clients. We use Talkdesk to call people and to track metrics. It helps us to identify problems in the moment and react accordingly.
August 16, 2021
User-Friendly Product!
Talkdesk is used by our organization as a primary way to reach out to our customers and to prospective customers and partners. Now the use of Talkdesk varies by department, but I can say that more than one department uses it. As of right now, there are no problems with Talkdesk. It's a really great system to use. It may have some glitches from time to time as it is connected to our 3rd party CRM, but that involves problems when it comes to tracking and recording that would possibly have to do with the 3rd party system and not Talkdesk.
August 13, 2021
Customer Satisfaction, Guaranteed!
We use Talkdesk as our main point of contact for our customers. It is the backbone of our call center. With Talkdesk we are able to customize how and where a call is routed to our support teams, ensuring the customer is connected with the best agent possible to answer their call. Our support teams use Talkdesk to support our customers globally.
August 12, 2021
Talkdesk, is it worth it? Yes, it is.
Talkdesk is currently used to manage all the incoming and outgoing contacts for our Customer Service Advisors. We also use many of their other features as Sentiment and Feedback management, as well as Knowledge bases. We are currently finishing the full integration with other tools that we also use so that the user experience is as seamless as possible. The support team has done a great job and is very present and attentive to our needs. Talkdesk is a company that shares the same entrepreneur/startup spirit as Farfetch, so for us, it is a perfect fit.
August 07, 2021
Talkdesk- Makes business easy
Talkdesk is used company-wide. We use it to connect with our customers, partners, and couriers. The purpose is to give customer service to our stakeholders and customers.
August 03, 2021
Talkdesk is great for Call Centers
Talkdesk is an excellent platform for Call Center use. With the Live reporting function, I can see my team's statuses in real time which allows for effective monitoring and maintaining Service Level agreements. The efficiency of being able to switch from taking calls to monitoring others is outstanding. I would recommend Talkdesk use to any call center that is looking for a reliable and stable call service.
July 29, 2021
Talkdesk Review
Our organization uses Talkdesk daily.
July 29, 2021
Will recommend Talkdesk
Talkdesk is used to make calls to customers, they are being recorded and automatically linked to the customer number and name.
As working in customer support, we use Talkdesk for all the tasks. We use Talkdesk to contact our all stakeholders. It is being used by all the departments for inbound and outbound calls. It's quite convenient for my company because it connects our customers to the support team within seconds.
July 29, 2021
Talkdesk has you covered
We use Talkdesk for customer support. It allows our employees both within the US and outside the US to take calls and answer or follow-up phone calls from our customers. It has helped us improve communications while assisting our employees outside the US to easily correspond with our customers. It is a very reliable system.
July 29, 2021
Talkdesk: Easy way to connect
Talkdesk is being used by the team members to contact the restaurant partners and customers. It is being used by the department as well as the whole organization. It is used to transfer calls quickly, so our customers can be directed to [the] best possible person they need to speak with and that will allow us to manage higher volumes of incoming calls. We can also follow the history of contact and determine when a particular customer has been contacted and by whom. It simplifies and streamlines the intricacies of your day-to-day workflow without disrupting your priorities.
We use Talkdesk as a phone solution for our technical support team. It is only used by our team. We utilize it as a phone queue for customers who call into our support line.
Talkdesk is used by portions of our company, and I believe it is a solid program! It handles large queues very nicely and runs smoothly. My only request is that you maybe allow for regular, scheduled, automatic updates. This would cut back on the downtime during the day, [which] requires our account to shutdown for 15 to 20 minutes, for an unscheduled update.
July 27, 2021
Overall Pretty Good
Our entire customer service and claims team use Talkdesk. It’s how we communicate with customers and vendors on a daily basis and log all calls.
Talkdesk is what we use to control and manage all calls for all agents regularly. We use TalkDesk to gauge and capture incoming, current agent status, call handling, call waiting, assign individual ring group tasks and so forth. It is detrimental to the work we do. The business is not able to perform customer service duties without the aid of Talkdesk thus it is an integral software we need and reply on.
July 21, 2021
Come Talkdesk to Me!
We use Talkdesk to answer our customers incoming calls. This allows us to answer resolve customer concerns and inquiries in real-time ultimately helping our team provide a higher level of service.
We use Talkdesk as our telephony solution for our Customer Support team. We have a public-facing number for customers to call into. We use an IVR for routing the customers to the correct team based on the area of the product they are calling in about. Additionally, we use the Talkdesk integration for creating cases within Salesforce.
July 12, 2021
Bringing the Talk to your Desk
Talkdesk is used by a subset of users at our company; about 150 people globally. We have teams in North America, South America, and in several parts of Europe.
We use Talkdesk as our soft phone solution to support our customers. Our agents make and receive calls using their dedicated app for desktop or mobile. The team managers have really been diving in to the reporting and metrics from Talkdesk as well. We have several automatic reports that are emailed to several managers monthly or weekly to ensure our SLA's are met across all teams, even down to the individual agent.
We use Talkdesk as our soft phone solution to support our customers. Our agents make and receive calls using their dedicated app for desktop or mobile. The team managers have really been diving in to the reporting and metrics from Talkdesk as well. We have several automatic reports that are emailed to several managers monthly or weekly to ensure our SLA's are met across all teams, even down to the individual agent.