Consumer Ratings & Reviews Software
Best Consumer Ratings & Reviews Software include:
Bazaarvoice, Trustpilot, PowerReviews, ReviewTrackers, SmileBack, Reviews.io, Sitejabber, ResellerRatings, NiceJob and Stamped.
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Revoo capabilities include: review engines, customer Q&A and custom user-generated content collection. The vendor says that: Millions of shoppers use Reevoo to make better buying decisions in their everyday lives. Hundreds of brands all over the world use the solution to get…
Rannkly is an AI-driven platform that handles online reputation by monitoring, analyzing, and responding to reviews and social media by creating and scheduling interactive posts only at one single dashboard. Its new feature, a universal QR code, is an interface that reduces the manual…
RocketData is a platform to manage a company’s business information and reviews among 20+ location-based services: maps, search engines, all popular directories, GPS devices and social networks.RocketData adds information about a company to these services, finds mistakes, fixes them…
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OpenTable is an online reservation system and reputation management technology for restaurants, bars, hotels, as well as takeout and delivery services, providing "Near Me" location services for customers to bolster reservations and online orders for businesses, a ratings and reviews…
Dokan offers a front-end multi-vendor marketplace on WordPress, powered by WooCommerce. According to the vendor, the product enables you to build your own Amazon, Shopify, eBay, Magento-like marketplace in just 30 minutes. FEATURESMarketplace with Independent StoresFrontend Dashboard…
Yelp connects people with local businesses, with users contributing approximately 155 million cumulative reviews of almost every type of local business, from restaurants, boutiques and salons to dentists, mechanics, plumbers and more. These reviews are written by people using Yelp…
Reviews.io is a consumer ratings & reviews platform. The vendor says their differentiation is outstanding customer service and affordable pricing with 0 long contracts. The vendor promises it doesn't just encourage trust, it embodies trust, with morals in all the right places.…
Womply in San Francisco combines customer data management with reputation management via gathering and responding to customer ratings and reviews, with the goal of maximizing positive customer feedback and high ratings.
SendUsReviews is a customer review platform that allows businesses to collect, manage, and improve reviews from customers. With SendUsReviews, businesses can send customizable surveys via text message or email. Surveys are designed to get the most relevant feedback from customers,…
FeedbackWhiz from Threecolts is used to streamline Amazon feedback and review requests to focus on happy customers. It offers pre-built feedback and review request templates, and enables users to build their own. Messages can be customized and personalized, with customer and order…
Reviewly.ai is an AI-powered platform for online reputation management. It streamlines the process of collecting and managing Google reviews, helping businesses enhance their credibility and trustworthiness. Reviewly helps businesses to generate authentic reviews. The platform's…
Opiniion is a resident satisfaction software from the company of the same name in Lindon, Utah. It automates how property management companies collect authentic, real-time feedback from residents. Opiniion helps users to get more online reviews, survey residents, and measure effectiveness…
Tripadvisor's business offering, Reputation Pro, lets people work directly with Tripadvisor to impact ranking on the Tripadvisor platform. Tripadvisor helps users to gather more reviews on to help increase visibility and help to assure guests that their a travel experience will be…
Get More Reviews is an online reputation management solution for small, local businesses, helping them to grow their audience online through reviews.
Reviewa is an automated system that helps businesses capture and showcase positive customer reviews. By gathering both first-party and third-party reviews in one place, Reviewa's screening process allows users to handle negative feedback directly and encourages satisfied customers…
StoryTap is a video marketing platform designed to make it easy for big brands to automatically collect on-brand video storytelling from key stakeholders at scale with a full governance process. Approved videos are then heavily distributed for traffic, engagement, and conversions…
Survaider is an online SaaS CEM platform which aims to let enterprises understand voice of customers and act on it, across all their business locations in real time.According to the vendor, Survaider applies machine learning and NLP techniques to let their customers unlock huge stores…
GoSite is a digital platform that helps small businesses to move from offline to online, and begin collaborating with their customers digitally. GoSite supports payments and invoicing, appointment scheduling, review management, and customer communication.
TrackStreet™ monitors what’s happening with a brand across the Internet and delivers actionable market data. The TrackStreet platform is used to gain deep insights into online markets, gauge market opportunities for new products and brands, manage and enforce MAP programs, and understand…
Disqus is a comment plug-in designede to make it easy for publishers to bring their content to life, fuel colorful discussions, efficiently moderate comments, and build engaged communities. From the company of the same name in San Francisco, the vendor states Disqus exists to facilitate…
TrustAnalytica is an online interaction solution to helps businesses grow and be found online. With a universal business toolkit, TrustAnalytica aims to help businesses provide excellent customer experiences and retain their customers with technology. Companies small and large can…
ScoreDoc creates a comprehensive reputation scorecard of the prospective healthcare provider by combining the sentimental analysis report with the average online ratings, number, and recency of reviews on the most relevant review sites. It also provides the user with a percentile…
ReputationBuilder simplifies the user's view of the online world with a one stop repository to help monitor, manage, and enhance the user's online reputation. It features dashboards, templates and guidance that automate administration for busy property managers.
Localboss is a Google Reviews tracker that helps local business owners to manage and improve their Google rating from their phones.
Learn More About Consumer Ratings & Reviews Software
What is Consumer Ratings and Reviews Software?
Consumer ratings and reviews software enables companies to collect and respond to customer feedback for their products or services. Some products in this category allow businesses to host reviews on their own website, while others perform online review moderation and management across other digital channels.
Products that do online review moderation on other digital channels typically aggregate customer feedback from across the web. This allows businesses to respond to negative or positive feedback and questions on different channels from one centralized location.
These types of tools can also be called review management, customer feedback, or product review software. This type of software is typically used by business-to-consumer (B2C) companies in the retail and ecommerce space. Technology review platforms are better suited for business-to-business (B2B) companies that sell business technology.
Consumer ratings and review solutions provide companies with a wide range of benefits, including the ability to:
- collect ratings and reviews from customers to create valuable user-generated content (UGC)
- use UGC to market and promote their products or brand
- monitor and respond to ratings and reviews across digital channels for the purpose of reputation management
- syndicate UGC and display it on their website to improve conversion rates
- gather insights about customers’ experience with their product or services
- improve the overall customer experience by providing them authentic user feedback
- increase ranking in organic searches for their products, services, and brand
Reputation Management Software
Consumer ratings and review software is also closely related to online reputation management software, which focuses on monitoring all brand or product mentions across digital channels. While reviews are a big part of reputation and brand management—other things contribute to a business’s online presence.
Online reputation management software may allow companies to monitor reviews and respond to them, interact with customers on social channels, keep track of blog posts they’re mentioned in, etc.
Some of the products included in this category perform reputation management more broadly and have online review management capabilities at their core. Examples of these types of platforms include BirdEye, Podium, Bazaarvoice, and Yext.
Consumer Ratings and Reviews Software Features
Some consumer ratings and reviews software products may specialize more in one or two of the areas below. Here is the list of common features shared by many review management solutions:
Review Generation
- Review invitation email campaigns
- Automated review invites
- Incentivized review offers (e.g. coupons, discounts, gift cards, etc)
- Review hosting on your own website
- Push reviews on your website to other retail channels
- Review Q&A capabilities
- Customized review questionnaires
- Customer data privacy capabilities
Review Management
- Review monitoring on third-party websites
- Centralized dashboard for responding to reviews across websites
- Daily/weekly review email or text alerts
- Customizable review alerts (by rating, keywords, sentiment, etc)
- Review ticketing
- Review response templates
- Auto-respond to reviews
- Fraudulent review identification
- Assign employees to respond to reviews
Review Amplification
- Syndicate review content on category pages, product pages, and checkout pages
- Integrations with popular third-party review, social media, email marketing, and ad platforms
- Review sharing on social media platforms
- Mobile application for review management
Review Analytics
- Review reporting dashboard
- Review sentiment analysis
- Review categorization via tagging (e.g. by employee, department, sentiment, rating, etc.)
- Access to competitive benchmarking
Consumer Ratings and Reviews Software Comparison
Software buyers should consider these key factors as they evaluate different products:
- Pricing is one of the biggest differentiators across products.This largely depends on the scale of the review management program your business plans on putting in place. For example, will you be reaching out to 100, 500, 1,00, or over 10,000 customers with review invitations? Some products are better suited for larger companies that have thousands of customers, while others are geared towards small businesses.
- Another key difference is between review generation management software and solutions that are larger, reputation management platforms. For example, Trustpilot is primarily an online review management solution, while the Bazaarvoice platform includes review management features along with content curation and cross-channel review engagement capabilities.
- There may also be variations in how different review platform vendors treat reviews themselves. For example, some online review platforms ‘own’ the review content that is being generated, while others facilitate the collection of reviews but do not own the reviews once they’re published on your business’s website. Certain vendors may also take extra precautions to make sure their reviews are verified and come from authentic consumers.
Start a consumer ratings and review software product comparison.
Pricing Information
Consumer ratings and review platforms vary in cost depending on a few different factors. The main factors that determine price include:
- number of retail locations
- number of brands you want to generate and manage customer reviews for
- volume of review email invitations sent out per month
- range of features needed
Some products are priced on a monthly subscription basis, starting as low as $100/month and rising to multiple hundreds of dollars per month. Other products have a yearly subscription fee per brand—yearly subscriptions typically cost hundreds or thousands of dollars. Most vendors will provide pricing information upon request.
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Frequently Asked Questions
What is online review management software?
What are the best consumer ratings and review software?
The best online review platforms for consumers include:
To see more information about which products are better suited for different company sizes and learn more about additional review management solutions, visit the Consumer Ratings and Reviews category overview section.
What are the benefits of generating and managing online reviews for businesses?
Collecting authentic customer reviews and using them in your marketing and sales channels can have many positive outcomes for business. Key benefits include:
- Collecting more user generated content
- Improving website SEO and rankings for product/service pages
- Monitoring and responding to reviews mentioning your brand across channels
- Syndicating customer testimonial content on your website to increase conversion rates
- Gathering insights about customer experience with your products or services
- Improving the overall customer experience on your website