8x8 X Series (Formerly Virtual Office) Reviews

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254 Ratings
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Score 7.3 out of 100

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Reviews (1-6 of 6)

Anonymous | TrustRadius Reviewer
May 15, 2020

8x8 - A company that I've been using since 2005 (as an employee) and now through 2020 as a business owner. Services for the cost is unbeatable.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Usability

10
It's really easy to use. You don't have to be technical at all to figure it out, you just have to be able to read and follow directions otherwise you will not set the system up properly and you'll need to call support. The system has so many checks and balances it's near impossible to screw it up.
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Daniel Herrera | TrustRadius Reviewer
May 31, 2019

Excellent Communications Platform

Score 10 out of 10
Vetted Review
Verified User
Review Source

Usability

9
The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.
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Feature Scorecard Summary

Hosted PBX (71)
7.2
Multi-level Interactive Voice Response (IVR) (50)
8.0
User templates (71)
6.7
Call reports (95)
7.1
Directory of employee names (101)
8.0
Answering rules (128)
7.9
Call recording (101)
8.1
Call park (98)
7.8
Call screening (93)
8.2
Message alerts (120)
8.5
Video conferencing (49)
7.1
Audio conferencing (84)
7.8
Video screen sharing (15)
6.8
Instant messaging (17)
7.3
Mobile app for iOS (101)
7.2
Mobile app for Android (67)
6.7

About 8x8 X Series (Formerly Virtual Office)

8x8 X series promises smarter, more efficient ways to connect with customers and employees. 8x8 says its X Series delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. The vendor says 8x8 X Series includes these communication tools:

Cloud phone service—Reliable, feature-rich cloud based phone service
Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
Chat/Messaging—Quickly resolve questions with inter-company chat that’s safe and secure
Business SMS—Send, receive and track text messages
Presence —See who is on the phone and who is available by checking their status icon; no more chasing people down
Mobile and Desktop apps—Virtual Office desktop and mobile apps make it simple to call, IM, schedule meetings and more
Online meetings—Collaboration with web, audio and video conferencing
Internet faxing—Send and receive unlimited faxes online
Call recording—Easily record and save telephone calls
Global dial plan—With a global plan, you get unlimited calling to 40 international locations
Call Quality Analytics —Visibility into all communications
Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues

8x8 X Series (Formerly Virtual Office) Features

Cloud PBX Features
Has featureHosted PBX
Does not have featureMulti-level Interactive Voice Response (IVR)
Has featureUser templates
Has featureCall reports
Has featureDirectory of employee names
Call Management Features
Has featureAnswering rules
Has featureCall recording
Has featureCall park
Has featureCall screening
Has featureMessage alerts
VoIP system collaboration Features
Has featureVideo conferencing
Has featureAudio conferencing
Has featureVideo screen sharing
Has featureInstant messaging
Mobile apps Features
Has featureMobile app for iOS
Has featureMobile app for Android

8x8 X Series (Formerly Virtual Office) Integrations

G Suite, Slack, Zendesk, Okta Workforce Identity, NetSuite, Desk.com, Bullhorn CRM, Salesforce Sales Cloud, Skype for Business (formerly Lync)

8x8 X Series (Formerly Virtual Office) Competitors

8x8 X Series (Formerly Virtual Office) Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

8x8 X Series (Formerly Virtual Office) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android