8x8 X Series (Formerly Virtual Office) Reviews

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Score 7.7 out of 100

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Reviews (1-21 of 21)

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February 02, 2021
John Mendoza | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Usability

7
I like all the features of the phone and video conferencing and being able to record both. There is no time limit on the free video conferencing like with Zoom, and I haven't had security breaches so far. I would recommend this service to others. I do wish it had some more features like the background that Zoom offers
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November 16, 2020
Matt LaMunyan | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Usability

7
The actual 8x8 and user portion work great, the administrative side of things, not so much. Things are not user-friendly as an admin and make it difficult for me to navigate and understand what is going on. Also, in the switch from the previous system to the new one, things didn't switch over correctly, creating more work for myself. Also, there have been issues with accessing for some users.
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November 23, 2020
Michael Ray | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Usability

10
This product is super simple to use. Its really straightforward and the dashboard is super easy to use as well. Calling support is simple, but only administrators can call in for employees.
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November 29, 2020
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Usability

6
The desk phone functionality was pretty good, especially when compared against the Cisco system. The computer app is excellent and the smartphone app is very good. There are definitely plenty of areas of improvement on all fronts.
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November 10, 2020
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Usability

9
The system is relatively easy to learn and pretty much works as you would expect. The online documentation and training videos are also very good.
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November 05, 2020
Bill Richcreek | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Usability

9
It is pretty intuitive and so it is easy to figure out. Learning curve tends to be pretty short because of this.
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October 15, 2020
Christopher Alcumbrack | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Usability

9
I have found both the use, and administration of 8x8 to be very straight forward. After a brief period of familiarization all of my users have found the use of the system quite simple. The system is scalable in some regards as it allows for simple use, or more broad usage of features. You can simply have a desk phone, and use the system like a simple phone. Or you can use the Virtual Office program and app to use all of the features offered.
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October 15, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Usability

9
It's so easy to use! If you have any experience in cloud based hosted phone systems 8x8 is a no brainer. There is a lot of logic in the product. And, they do their best to prevent you from making an error or forgetting to add information. Everything is easy and logical from setting up hours, adding sites, building auto attendants, ring groups (needs improvement to forwarding of missed calls), assigning roles, and porting numbers (regular telephone numbers, toll free numbers and wireless numbers).
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October 08, 2020
Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Usability

5
On the front end, it's pretty standard as far as phone systems go. On the back end, I find it difficult to navigate.
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October 08, 2020
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Usability

8
There are too many updates. Every week there is a new software update. I find that the updates often cause problems. I will have to restart 8x8 twice in order for the program to work again. If the desktop app isn't functioning properly, I only find out when I try to make a call. I want it to notify me more clearly when incoming calls aren't being accepted because the program has an error.
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October 05, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Usability

9
The product is simple to use. The apps for mobile devices are clean as well, making it so that even someone who isn't "tech-savvy" can enjoy the experience.
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May 15, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Usability

10
It's really easy to use. You don't have to be technical at all to figure it out, you just have to be able to read and follow directions otherwise you will not set the system up properly and you'll need to call support. The system has so many checks and balances it's near impossible to screw it up.
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May 31, 2019
Daniel Herrera | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Usability

9
The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.
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Feature Scorecard Summary

Hosted PBX (108)
6.2
Multi-level Interactive Voice Response (IVR) (50)
7.4
User templates (106)
7.4
Call reports (140)
7.3
Directory of employee names (150)
7.9
Answering rules (180)
7.2
Call recording (147)
7.9
Call park (139)
7.4
Call screening (129)
6.7
Message alerts (173)
7.7
Video conferencing (86)
7.6
Audio conferencing (126)
7.7
Video screen sharing (47)
7.3
Instant messaging (60)
7.8
Mobile app for iOS (144)
7.7
Mobile app for Android (105)
6.1

What is 8x8 X Series (Formerly Virtual Office)?

8x8 X series promises smarter, more efficient ways to connect with customers and employees. 8x8 says its X Series delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. The vendor says 8x8 X Series includes these communication tools:

Cloud phone service—Reliable, feature-rich cloud based phone service
Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
Chat/Messaging—Quickly resolve questions with inter-company chat that’s safe and secure
Business SMS—Send, receive and track text messages
Presence —See who is on the phone and who is available by checking their status icon; no more chasing people down
Mobile and Desktop apps—8x8 Work desktop and mobile apps make it simple to call, IM, schedule meetings and more
Online meetings—Collaboration with web, audio and video conferencing
Internet faxing—Send and receive unlimited faxes online
Call recording—Easily record and save telephone calls
Global dial plan—With a global plan, you get unlimited calling to 40 international locations
Call Quality Analytics —Visibility into all communications
Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues

8x8 X Series (Formerly Virtual Office) Features

Cloud PBX Features

Has featureHosted PBX
Has featureUser templates
Has featureCall reports
Has featureDirectory of employee names

Call Management Features

Has featureAnswering rules
Has featureCall recording
Has featureCall park
Has featureCall screening
Has featureMessage alerts

VoIP system collaboration Features

Has featureVideo conferencing
Has featureAudio conferencing
Has featureVideo screen sharing
Has featureInstant messaging

Mobile apps Features

Has featureMobile app for iOS
Has featureMobile app for Android

8x8 X Series (Formerly Virtual Office) Video

What is 8x8 X Series?

8x8 X Series (Formerly Virtual Office) Integrations

8x8 X Series (Formerly Virtual Office) Competitors

8x8 X Series (Formerly Virtual Office) Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

8x8 X Series (Formerly Virtual Office) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android

Frequently Asked Questions

What is 8x8 X Series (Formerly Virtual Office)?

8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of features desired.

What is 8x8 X Series (Formerly Virtual Office)'s best feature?

Reviewers rate Directory of employee names and Call recording highest, with a score of 7.9.

Who uses 8x8 X Series (Formerly Virtual Office)?

The most common users of 8x8 X Series (Formerly Virtual Office) are from Small Businesses and the Real Estate industry.