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Optimizely Web Experimentation

Optimizely Web Experimentation

Overview

What is Optimizely Web Experimentation?

Optimizely Web Experimentation empowers teams to conduct experiments (without having to rely on developer resources) in order to test various user interactions, make website changes backed by data, and personalize customer experiences.

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Recent Reviews

Not value for money

5 out of 10
April 24, 2024
Incentivized
We use Optimizely Web Experimentation to launch different experiments in our site. We have different type of audiences, coming from …
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Optimizely Review

8 out of 10
April 23, 2024
Incentivized
We use Optimizely for A/B testing and soft rollouts of changes. This allows us to test and make changes without needing to use engineering …
Continue reading

Good platform

8 out of 10
April 23, 2024
Incentivized
I have used Optimizely in order to conduct simple AB tests and more complex MVT test to improve an ecommerce website. We had issue …
Continue reading

Data has no opinions

8 out of 10
April 16, 2024
Incentivized
It's simple for us, we want to make data driven decisions and Optimizely Web Experimentation gives us the tools and data we need to …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 33 features
  • a/b experiment testing (101)
    9.3
    93%
  • Standard visitor segmentation (93)
    8.9
    89%
  • Test significance (92)
    8.5
    85%
  • Preview mode (90)
    8.0
    80%

Reviewer Pros & Cons

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Video Reviews

1 video

Optimizely Web Experimentation Review from a Director of Partnerships
08:08
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Pricing

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What is Optimizely Web Experimentation?

Optimizely Web Experimentation empowers teams to conduct experiments (without having to rely on developer resources) in order to test various user interactions, make website changes backed by data, and personalize customer experiences.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.optimizely.com/plans/

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Testing and Experimentation

These features enable companies to plan, set up, and execute different types of tests (e.g. A/B, A/B/n, multivariate, split URL tests).

8
Avg 8.6

Audience Segmentation & Targeting

A set of tools used for website optimization experiments (e.g. A/B, A/B/n, funnel, split URL, multivariate tests) that can help users segment their audience in to different groups for the purpose of exposing specific audiences to tests or personalization efforts.

8.6
Avg 8.8

Results and Analysis

Tools that allow users to evaluate the results of website optimization tests (e.g. A/B, A/B/n, multivariate, and split URL tests), or view visitor interaction with webpages and specific site elements.

8.3
Avg 8.6
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Product Details

What is Optimizely Web Experimentation?

Optimizely Web Experimentation empowers marketers to conduct fast experiments and personalization campaigns without relying heavily on technical resources. Marketers can test various user interactions, make website changes backed by data, deliver personalized customer experiences, and do it all from edge networks.

Optimizely provides a single workspace for experimentation collaborators to have control and visibility across their experiments — from setting up experiment components to interpreting test results — ultimately to improve velocity and collaboration, and elevate performance.

Optimizely Web Experimentation Features

Testing and Experimentation Features

  • Supported: a/b experiment testing
  • Supported: Split URL testing
  • Supported: Multivariate testing
  • Supported: Multi-page/funnel testing
  • Supported: Cross-browser testing
  • Supported: Mobile app testing
  • Supported: Test significance
  • Supported: Visual / WYSIWYG editor
  • Supported: Advanced code editor
  • Supported: Preview mode
  • Supported: Test duration calculator
  • Supported: Experiment scheduler
  • Supported: Experiment workflow and approval
  • Supported: Dynamic experiment activation
  • Supported: Client-side tests
  • Supported: Server-side tests
  • Supported: Mutually exclusive tests

Audience Segmentation & Targeting Features

  • Supported: Standard visitor segmentation
  • Supported: Behavioral visitor segmentation
  • Supported: Traffic allocation control
  • Supported: Website personalization

Results and Analysis Features

  • Supported: Form fill analysis
  • Supported: Goal tracking
  • Supported: Test reporting
  • Supported: Results segmentation
  • Supported: CSV export

Platform Integration Features Features

  • Supported: API
  • Supported: Web analytics integration
  • Supported: Content Management System Integration
  • Supported: Integration with CRM or DMP software

Optimizely Web Experimentation Screenshots

Screenshot of the visual editor, used to make changes to the appearance and layout of a website.Screenshot of the results dashboard that displays experiment results.Screenshot of the integrations page, where integrations can be enabled.Screenshot of Advanced Audience Targeting: Custom Real-Time Segments provide customers with the ability to create rapidly-updating segments which can be used as audiences for testing or personalization. These segments can be based on profile data, omni-channel behaviors, and AI-based observations.Screenshot of AI Content Suggestions: AI-powered suggestions in the Visual Editor accelerate ideation.Screenshot of Extensions for Edge: reusable elements minimize developer dependency when launching multiple tests with the same element.

Optimizely Web Experimentation Video

Optimizely Web Experimentation Competitors

Optimizely Web Experimentation Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Optimizely Web Experimentation Downloadables

Frequently Asked Questions

Optimizely Web Experimentation empowers teams to conduct experiments (without having to rely on developer resources) in order to test various user interactions, make website changes backed by data, and personalize customer experiences.

AB Tasty, VWO, and Adobe Target are common alternatives for Optimizely Web Experimentation.

Reviewers rate Traffic allocation control highest, with a score of 9.4.

The most common users of Optimizely Web Experimentation are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(503)

Attribute Ratings

Reviews

(1-25 of 90)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We're using it to integrate our Amplitude cohorts with Optimizely, so we can automate the delivery of different page content depending on the cohort/audience that the users are in. It's also good for removing the responsibility of deploying different pages by depending on the code changes in the backend. That gives the marketing team the power to move fast and test more hypothesis.
  • Data sync
  • Easy UI/dashboard to check experiments
  • Great integration with many other apps/SaaS
  • Better debugging for new experiments
  • Better cookie-based integration
  • Better API documentation
If you want to check the behavior of specific users, grouped by any type of attributes, like last sign in date, the presence of some cookie key/value. And you can also combine many conditions in an easy way, by using a drag-and-drop UI. It's great to use for marketing websites and landing pages, and track and analyze the users behavior based on the type of content they have received
April 24, 2024

Not value for money

Score 5 out of 10
Vetted Review
Verified User
Incentivized
We use Optimizely Web Experimentation to launch different experiments in our site. We have different type of audiences, coming from different countries and we offer content on different languages. Also we offer two different kind of products, so for us is essential to know what is the best way to communicate the value we offer and to make as easy as possible to complete our funnels, where users need to enter and select data tos submit claims. Therefore AB testing is such a great tool to optimize every part of our funnel for each different segment of users. We are also divided into different product teams and squads, so we need a robust tool to support teamwork, and different types of testing, the ones with the wysiwyg editor to the ones implemented on the code by devs.
  • Project and experiment organization.
  • Flicker and loading time. It is fast.
  • Results engine is detailed, and allows to check results as the experiment goes.
  • Pricing model penalizes those just starting with experimentation.
  • High price and fees based on website traffic, not experiment impressions. so you are charged whether you experiment or not.
  • Integration with GA4 is subpar.
  • Documentation at times confusing, different products.
  • UX is confusing and too simple. It leads to errors by users. Lack of meganavs, too minimalistic, it becomes quite a frustration.
  • Not competitive pricing compared with other AB testing tools.
Optimizely Web Experimentation is appropriate if you have a big budget and your company is mature enough in experimentation to take all the advantage of a such an expensive price model.

If you are just starting into AB testing, or not enough budget, I do not recommend Optimizely Web Experimentation, as it becomes quite frustrating to manage usage limits and technical set up to avoid extra charges.
April 23, 2024

Optimizely Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Optimizely for A/B testing and soft rollouts of changes. This allows us to test and make changes without needing to use engineering resources. This gives us flexibility and more capabilities for testing.
  • Provides many capabilites
  • User friendly
  • Reporting capabilities
  • We have run into issues with experiments not firing with cookies blocked.
I would recommend Optimizely for A/B testing and to soft rollout changes or enhancements without using engineering.
April 23, 2024

Good platform

Score 8 out of 10
Vetted Review
Verified User
Incentivized
I have used Optimizely in order to conduct simple AB tests and more complex MVT test to improve an ecommerce website. We had issue tracking the results of our tests in a centralised platform.
  • Analysing results
  • Using filters
  • Speed could be important: the site lags
  • Revenue KPI never reach significance
It's good for
- using simple and complex tests (AB tests, MVT and else)
- having a centralised platform to analyse tests results
- understanding when to stop a test
April 16, 2024

Data has no opinions

Score 8 out of 10
Vetted Review
Verified User
Incentivized
It's simple for us, we want to make data driven decisions and Optimizely Web Experimentation gives us the tools and data we need to accomplish that. You are not your customer so just making a change and assuming it's the right one won't get you far. You need to get your ideas in front of customers and measure the real impact of those changes.
  • Display of data trends
  • No tech copy changes
  • React has been an issue on targeting for a while but they are working on it. I still feel like I need a dev to help me make sure I am targeting the right element when setting up tracking, etc.
  • Explaining best practices within the setup and UI. i.e. you should run the test for xyz, I see this page has XXX traffic you need sessions
  • Explaining how stat sig is calculated
So far for testing changes within a single page it seems well suited. However, if I wanted to make a change on one page and see how it affects things down the funnel, it seems like there isn't a lot of ability to measure that. Or I don't know how.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We're a mid-sized university with a need to better cater to our current student base and also be able to target prospective students with marketing campaigns to grow our cohort. Moving to Optimizely Web Experimentation has provided us with a great opportunity to do this. We can make use of many of the features that Optimizely Web Experimentation supports to do so with agility and efficiency, given the small size of our website team.
  • Reusable blocks
  • Clean and coherent design
  • Version control
  • Greater integration of features
  • Coming from Squiz Matrix, the lhs asset tree is missed
Optimizely Web Experimentation is a modern and clean web platform that allows basic tasks to be performed quickly while also providing capacity for much more technical approaches to web development.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We leverage this tool to conduct UX/UI testing on our sites. Optimizely Web Experimentation is incredibly streamlined and powerful as compared to a previous platform we used. We run tests across our business and at any given time have about 20 tests live. This has been a great resource and has taken our builds to the next level.
  • Enhanced targeting capabilities
  • The Featured experimentation add on is fantastic for complicated builds
  • Simple interface with little to no learning curve needed
  • Filtering capabilities in the reporting tab. To be able to filter based on a custom metric
  • Tracking scroll depth within the reporting tab
  • A more interactive graph within the reporting tab. Ability to manipulate there vs having to update the whole page
This is our second testing platform, and is by far the best we have leveraged. Its intuitive in how you are able to build tests. Tracking is easy to set up within the visual editor or as a capability in URL tracking. The reporting tab does need more filtering capabilities for custom metrics.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Optimizely to run A/b tests on our website to optimize for not only Conversion Rate but also Revenue Per Visitor (RPV). We experiment 1. design: images, layout, color, fonts; 2. product offerings to determine what drives the most RPV; 3. Copy and content to solve the why customers should buy our product and remove nay doubts; 4. website UX features such as Product Matrix vs a Product Builder, Swipe to view vs scroll.
  • Considers every kind of experiment from simple code change, code additions, code removal, javascript functions, CSS changes, and split landing redirects.
  • Very friendly UC interface for easy navigation of implementation of pages, click events, experiment set up, and metric set up.
  • The ability to let me know when something has reach stat sig without having to do complicated math on my own
  • ability to carry UTM parameters through landing page redirects with a click of a button.
  • They only support integration with GA4 if you use GTM (google tag manager). They don't have any way to integrate other tag managers like ensighten.
  • If you don't know how to write html, css, or javascript code the platform can be challenging to use.
  • Like to see more direct funnels. I have an add to cart event, but it triggers any time someone adds to cart, not necessarily if they add to cart from PDP that I am running the test on.
Well suited for companies that get high traffic. Otherwise it will take a long time to reach stat sig. I would not recommend for small business or start ups. It is great if you work on a team or at a company where you feel like only those with the most influence or loudest voice gets their ideas and content implemented. Stop going with gut and get real data to prove out these guesses.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Optimizely is an essential tool for our Conversion Rate Optimization (CRO) program. We use Optimizely to execute small tests quickly to improve our conversion rates. Using this tool, we've been able to drive frequent and consistent incremental gains in performance for various avenues of our business. I also appreciate how self-serve the platform can be. However, they also offer managed support when we need it. Overall, it's a great, useable, easy-to-understand tool for any marketer!
  • Self-serve capability.
  • Reporting interface.
  • Support
  • It can be tricky to use if you don't know how to code.
  • Metrics/reporting can be confusing.
It's great for small tests like CTA buttons - color, text, placement, page position, etc... it's also great for A/B landing page tests or segmenting traffic across channels into various different flows. If everyone on the team has reporting access, it's easy for individuals to jump in to view in-progress results. I wish it was easier to design tests without code -- similar to an Instapage or something...but if you have a team member who knows how to use it, it's generally fine.
Score 10 out of 10
Vetted Review
ResellerIncentivized
We push for web experimentation so that our clients can understand what pages and features and calls to action and buttons and layouts and everything about their users. It's more intuitive for them to click for our clients to then get the actions that they want their users to take. So ultimately drive additional conversions through minor changes and experimentations through the Optimizely Web Experimentation platform.
  • Particularly well. Integrations and kind of playing friendly with others in the sandbox. If you search for any type of technology and Optimizely, there's some sort of a connection for that or they work with that. We have an integration built in, so it's ease of adoption is very good as well as it's intuitive. You really don't need a lot of coding background or a ton of dev resources, especially in the web experimentation side.
  • I think just overall education that there's more than web experimentation. So I think Optimizely was first known for A/B testing, serving two different experiences, "which one performed better?" and continuing with testing. But now with their CMS platform and their commerce platform and they've expanded a lot, I know that there's almost an education gap in all that. It's not just web experimentation. There's a lot more that this does even down to hosting. So I think there's almost an education gap that people go, "I didn't know Optimize could do that. I didn't know I could use them as a solution for that."
Well suited. You have a team that wants to run hundreds of tests. This platform can take that also, especially in e-commerce. It's very easy for a faster sales cycle. Someone's on your site, they're ready to buy something, it's a 20, a 50, a $100 product. It's easiest for that because you see the results of it faster. There's less of a when are we going to see the results of this, especially if you have a lot more traffic, then if your site has more traffic, you can run tests faster with statistically significant results and then say, all right, we know which option to pick based off of it performing better than this other one. Let's keep moving forward with additional tests for ones that might not be the best fit. Smaller, medium-sized businesses who are extremely budget conscious, maybe who don't have a lot of website traffic, then they're going to struggle with being able to perform experiments in a faster cycle. So it's going to take longer to see results, longer to see the impact of the software.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The example I would always go back to is if we're trying to optimize a purchase funnel, for example, and see where people are following off, where Optimizely comes in would be creating experiments within that purchase flow or user journey. And then Heap would be able to help create buckets or cohorts of people for us to optimize it for people who came in from paid search versus people who came in from email. So being able to create experiments with Optimizely and then using Heap to essentially increase my ability to run more experiments, I think is really where I use the product and the marriage between my company's product and Optimizely.
  • Being able to run multiple experiments for various experiences, whether that's features, web, et cetera - and then being able to create buckets of folks who have done those things and bring them back into my product at Heap. And then sending our vet data over to Optimizely to create more audiences of people and really run that flywheel, so to speak, of experimentation, optimization, and implementation. So it allows me to run more experiments at scale.
  • It's tough because for me it would be more logistical things where I would love to see more active co-selling of opportunities where if the Optimizely sales team or their pre-sales team has an opportunity where they know they're looking for a product analytics tool, engage with us early and we can be co-selling it together essentially.
  • I do know that for example, obviously it's tough because that's a competitor, but I do know that Google Analytics 4 integration is a thing that people ask for. So I think maybe working on that if only to showcase how bad GA4 is and why they should move over to a product like a Heap, I think.
I think that probably a less appropriate scenario would be just a simple segmentation play where it's just like, show me people who opened an email versus who didn't. I think this is overkill for something simple like that. But then on the other hand, if you literally want to run an experiment of "Did I move this button?" or "Am I showing this page versus that page?" that's much more appropriate for what Optimizely is able to do.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Optimizely Web Experimentation for conversion rate optimization. We are always trying to improve our user journey and get customers lower down in the funnel, faster. We are a B2B business so personalizations are becoming an absolute must for us. We never realized the power of personalizations until we got Optimizely Web Experimentation and attended Opticon. We have 3 websites that we use Optimizely Web Experimentation for and are quite happy so far with the service. We do struggle with creating the correct metrics and figuring out which metrics to build but Optimizely Web Experimentation has really helped us improve out user workflow and ux.
  • Page setup and being able to reuse the a created paged
  • Segmentation and personalizations
  • Easy analytics to understand with the confidence interval
  • Better GDPR compliance
  • Better documentation on Edge vs Web
  • Better compatibility with GTM
Anywhere you are trying to gain a better understanding of how customers use your website is an appropriate scenario to use Optimizely Web Experimentation. If you want to improve conversions, understand how customers use your site, understanding your audience and what is important to them, Optimizely Web Experimentation is your go to software to use. We actually want to upgrade so we can use ODP.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Optimizely daily for our website. At any given time we are running 3 to 7 tests on our site. Optimizely Web experimentation makes it simple to build out tests no matter the size. There are tests that I can build with the WYSIWYG or my team of developers can build in the code editor. It’s so simple to set audiences, goals, and launch and end dates. With a little bit of training, anyone can use this, which is perfect for our team who moves quickly.

We moved to Optimizely because we needed to increase our testing velocity, be more assured of our data, and allow for anyone to pick it up and use. It checked all those boxes for us! Great tool.
  • Ease of use
  • Data integration
  • Team collaboration
  • WYSIWYG element changes. This capability is buggy. It doesn’t select the right selector, we’ve been told to just grab it from the site in inspector mode. It’s hard to know what did you’re in and making changes. Sometimes it doesn’t stick.
  • Data integration. It would be amazing to just have a repository of goals, events, etc. from our GA that we can just use in Optimizely.
  • Better organization of our tests. Being able to bucket by campaign, launch dates, etc. would be great!
We use Optimizely to run tests to increase sales, user experience, and gain insights into our users. We do redirect tests, and in page changes. We even implement sales/ promo’s through Optimizely to make it simpler for our developers. I love how easy it is to get people involved in testing and thinking about how it works.

It works really well for us because we run a lot of tests on different user flows and audiences. If we were only running a test a month, we wouldn’t be using the breadth of this product. It was great for us to help increase velocity.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Optimizely Web Experimentation as the platform for A/B testing and personalization across our marketing website and our app. It helps us test experiences to maximize conversion, improve user experiences, and identify the impact of these experiments.
  • Experiment design.
  • Measurement
  • Web editor.
  • Metrics
It's well suited to larger companies with significant traffic volumes.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Client-side testing and personalization via consulting services to clients. Used to scale organizations' testing efforts, help make decisions within product roadmap, and solve client's issues. We help with strategy and development services with the tool.
  • Visual Editor.
  • Audience Building.
  • SPA Features.
  • Documentation
  • Documentation is strong, but it is hard to find what I'm looking for, especially between Products.
  • Snippet performance improvements.
  • Knowing when changes are live to the Optimizely CDN outside of an experiment page.
Testing cadence doesn't matter; 1 test/month to 20 tests/month, it's a very well-suited tool to teams of all sizes. Integrates with many analytics platforms. Multi-armed bandit feature is great.
Drew Seman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We leverage Optimizely Web Experimentation across dozens of clients -- ranging from direct-to-consumer subscription services to B2B SAAS. Our clients choose to work with us because we can push experimentation platforms to the limit -- from personalization to in-product experiences to offline metric tracking. Optimizely consistently allows us to build high-fidelity customer experiences more rapidly than any other platform. They then couple that development ease with nuanced performance tracking clients can trust. When we put it all together, this is what allows us to build strong, engaged cultures of experimentation with our clients.
  • Speed to launch across all test complexity levels.
  • Clear, Robust reporting that builds trust.
  • Continue ability to reduce site flicker.
The only time we don't recommend is if a site is too low traffic for paying for Optimizely to ever be cost-effective, but the company wants to toe dip into experimentation.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use it to test different changes we to our webpages we think will help users understand our product and navigate to the check out process and ultimately make a purchase. We have three brands (across three websites) that we often change the order of information blocks, test new headlines or wording, or swap images to see if they will contribute to a higher conversion rate.
  • allowing users to quickly change the order of content blocks on existing site
  • organize current tests in a list for the team to view
  • Defining pages that are frequently tested for faster work flow
  • affecting the cms when the code is slightly more complicated on the back end
  • the login/verification process every time is a little annoying
  • would like to track the data visually all together in a snapshot of all experiments done on one page over time
If you have a website that is designed well with a cms in place and there is a structured marketing team, Optimizely Web Experimentation is a good tool to use. It offers a place for non engineers to make quick changes that can be captured in one place. The data that is collected in one place is easy for marketing teams to review and make decisions moving forward. It is less appropriate if your current website is not built in a clean manner because the tool is interacting with the code. It gets messy and will require engineer assistance to recode options to test if your back end isn't optimized.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
A/B testing web optimizations to increase conversions on the site.
  • Provides shareable links of reports for broader visibility
  • Customizable metrics to report on
  • Ability to simulate the preview on different devices
  • Statistical significance estimate in the report seems to fluctuate often, with no context or update on what changed and why
Optimizely Web Experimentation is great for testing simple front-end changes (specific images, layouts, copy).
Adam Brett | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The tool is great for when you have variants of products and can use the redirect tool to create the variant. The tool itself when it comes to analysis, the metrics are good, however getting the significance of the tests are very hard to get. I sometimes use other tools with the A/B testing evaluation data tools to analyse my results.
  • Redirects
  • Variant testing
  • Navigation testing
  • Visual editing tool
  • Analysis of metrics
This platform works really well if have the ability within your CMS to create redirects for your variants pages to build, this makes A/B tests east to make
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We leverage Optimizely across all our Product Management and Marketing teams. We use it for a range of tasks. The types of tests we run include homepage/landing page optimization, as well as improvements to the user experience further down the 'funnel' (including things like our checkout flow). We typically run A/B tests with it (where we have a variant version of a page compete against our original/control version), although we do occasionally run more sophisticated multivariate tests.
  • The user interface is relatively straightforward, making adopting across the company easier.
  • Customer Support is very responsive.
  • Optimizely X Web integrates with digital analytics tools (such as Google Analytics) relatively smoothly.
  • Integration with Web Analytics is relatively smooth, although they recently had to change how to connect to Google Analytics 4.
  • Events can be hard to configure, depending on what kinds of tests you're running.
  • It's not the best solution when you're dealing with users who log in and out of a platform frequently, especially across devices. Sometimes the user IDs get confused and you end up with people seeing a control AND variant version (across different experiences).
It's arguably the optimization best tool on the market, but it is also probably the most expensive! If you're a young company/startup, you might want to consider other tools first before 'graduating' to a tool like Optimizely. Conversely, if you're a well-established company and you have the budget, then this is the tool for you.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I use Optimizely for all of our AB tests. This helps us validate new features and minor styling changes and gives us insight into our roadmap. It even allows us to make changes to the site without requiring developer support. We make sure everything is AB tested before launching, and Optimizely is a key part of making that happen.
  • AB Testing.
  • Data Analysis.
  • Web Editor.
  • User Interface.
  • Multi-project management.
  • Dynamic Website Set-up.
Optimizely is well suited for on-site AB testing and experimentation. If you want to see how a change will impact your metrics, Optimizely can make that happen. It is not useful for feature flagging or product rollout and can be a bit tricky when trying to AB test a net new feature.
February 28, 2023

Optimizely Review

Katie Goh | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Optimizely is the platform of choice for product rollout and product development. We work closely with the sales department to improve the digital experience for prospective clients. With analytics and digital UX tools, we identify potential UX issues or missed opportunities, hypothesize a solution, and then build the proposed solution in Optimizely. We use Optimizely to build and present experiments, and then decide whether to push to production through statistical review.
  • General business users can build experiments without coding.
  • Use of API.
  • It is important to remember that complex features and product rollouts require considerable effort.
  • Large scale experimentation management. Being able to look at the project at a high level of detail is a convenient methodology.
  • A snippet from Optimizely increases the loading time of a page.
It's great if you want to test something quickly with a third-party script on your page. Quick visual fixes are also great when deployments are not possible. However, it's not great when you want to measure site performance.
February 20, 2023

Experimenting Engineer

Score 9 out of 10
Vetted Review
Verified User
Incentivized
There are two major use-cases.

One is for A/B tests and to see which version performs better versus another. This requires setup on the engineering side and we use multiple techniques to implement our A/B tests.

Two, for hotfixes. Sometimes we can’t deploy a fix immediately and it may be a Friday or a weekend and Optimizely can be used to put up a quick fix and allows us time to deploy at a later time.
  • Very easy to make changes visually in their editor
  • Allows us to make CSS/JS changes pretty quickly
  • Integration with other services to track user behavior and give us stats to make determination of the best path forward.
  • UI could use some improvements
  • Sometimes I just can’t load the site or see it to make changes on the fly, forces to use CSS/JS
  • Sometimes it’s very hard to track what experiments are running in a browser. More tools or extensions would be great.
I think it’s a wonderful software with a lot of potential for A/B testing. It provides a lot of value and allows businesses to make smart decisions. However it can also be used as a crutch at times by marketing folks to deploy changes without proper process. It is also very dangerous in the hands of someone who isn’t technically aware of what they are doing. It can also be very dangerous if someone malicious gets access and is able to inject bad JS, no checks to see if the code is malicious or suspicious, GTM does that.
February 17, 2023

Great product

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We used optimizely at the start of the pandemic to help reduce the amount of time a customer needed to send inside a store. This helped us hone in on the correct form layout and other aspects that were weren’t prepared for. Optimizepy came through in clutch time for us as we really moved at a rapid pace
  • A/B Testing
  • Data reporting
  • Ease of use
  • Data collection
  • A/B Testing
I found running an test and personalizations really fit within the wheel house of the product. I think there are areas to improve especially with session replays and sessions heat maps. Overall the product has grown since the beginning and continues to take customer feedback and grow the product to fit more needs.
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