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Paycom

Paycom

Overview

What is Paycom?

Paycom is a core HR management software solution. It includes features such as talent acquisition and management, time tracking, and payroll management. It offers some automation capacities, particularly regarding payroll.

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Recent Reviews

Thank you Paycom!

9 out of 10
February 23, 2024
Incentivized
I am the Business Manager/HR and also Paycom administrator. I onboard new employees, make employee changes, and process bi-weekly payroll.
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Paycom

10 out of 10
February 16, 2024
Incentivized
This helps our team successfully streamline our payroll processes--so many resources all through one app!
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Takes the worry out of HR!

10 out of 10
January 31, 2024
Payroll & Talent management was a nightmare before as none of the systems intergrated, with Paycom everything is under one system. Paycom …
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Paycom Review

9 out of 10
January 23, 2024
Incentivized
We use it for onboarding and payroll services. The product allows us to onboard virtually instead of with paper, which saves time and …
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Pricey but worth it

10 out of 10
January 02, 2024
Incentivized
It's our payroll system, so we use it daily. We use it to run payroll, post job ads, hire applicants, conduct employee performance …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (367)
    8.2
    82%
  • Direct deposit files (359)
    8.0
    80%
  • Pay calculation (359)
    7.9
    79%
  • View and generate pay and benefit information (364)
    7.8
    78%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

4 videos

Product Review: Paycom Quickly & Effortlessly Keeps Employee Reimbursement On Track
03:00
Product Review: Paycom Serves As Not Only Payroll, But Time Clock For User
01:56
Product Review: Payroll Manager Finds Paycom Works Well As An Integration
01:28
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Pricing

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N/A
Unavailable

What is Paycom?

Paycom is a core HR management software solution. It includes features such as talent acquisition and management, time tracking, and payroll management. It offers some automation capacities, particularly regarding payroll.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

6.9
Avg 7.9

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

7.5
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7.5
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

7.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

4.9
Avg 7.8

HR Reporting

Pre-built and custom reports, and integration with external data.

6.2
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

7.1
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

5.5
Avg 8.2

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

6.7
Avg 8.0

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

6.8
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

6.6
Avg 7.8
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Product Details

What is Paycom?

For 25 years, Paycom Software, Inc. (NYSE:PAYC) has offered businesses and their employees HR and payroll technology that provides direct access to their data. Paycom's Beti® technology enables employees to do their own payroll, so they are guided to find and fix costly errors before payroll submission. From onboarding and benefits enrollment to talent management, Paycom’s software streamlines processes, and gives employees access to their own HR information. Paycom can now serve businesses of all sizes in the U.S. and internationally.

Paycom states they have approximately 36,820 clients across the United States (as of Dec. 31, 2023), up 1% from the prior year. On April 15, 2014, Paycom became a public company with its shares opening for trade on the New York Stock Exchange under the ticker symbol PAYC. In early 2020, the company joined the S&P 500.

Paycom Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Individual goal setting
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Paycom Screenshots

Screenshot of Screenshot of Screenshot of

Paycom Videos

The Paycom Experience
The Old Way
Inefficiency at Work
How a Global Company Expanded Its Employee Advantage
A Cosmetics Manufacturer Gets a Glow Up

Paycom Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Paycom is a core HR management software solution. It includes features such as talent acquisition and management, time tracking, and payroll management. It offers some automation capacities, particularly regarding payroll.

ADP Workforce Now, Dayforce, and Paycor are common alternatives for Paycom.

Reviewers rate Create succession plans/pools highest, with a score of 9.1.

The most common users of Paycom are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(684)

Attribute Ratings

Reviews

(51-75 of 390)
Companies can't remove reviews or game the system. Here's why
August 24, 2023

A1 Serice & Platform

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Advanced Report Writer is an amazing tool
  • The work flow process of using PAF's is a seamless process
  • Client service is exceptional
  • In displaying the effective dates for pay rates, it would seem more beneficial to display on form 1 rather than selecting another area to review the effective date.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Expenses
  • Taxes
  • Onboarding
  • Being able to export all courses in Paycom, in order to see a full list of course. names
  • For address change notifications, it is unclear what action we do - it only gives me the option to delete the notification, not look over it for tax purposes, etc. Should be an option to 'ignore' or 'go to profile to changes taxes' if needed.
  • COBRA - Generating COBRA should come in as a notification if we forget to do it after we submit a PAF. Extra layer of protection that COBRA does get generated.
August 23, 2023

New Paycom user

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Support with questions / issues
  • Training
  • Implementation support
  • Accessibility (after hours)
  • Occasional one-size-fits-all approach
  • Occasional terminology differences
June 27, 2023

Helpful system!

Andrea Miedema | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Employee self service
  • Automated payroll
  • Diverse options
  • Lots of updates that are hard to keep up with
  • Constant customer service turnover
  • Some system functions that limit our capabilities
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Training on the system use and functions
  • They have a solution for all of our not so common issues
  • They are very flexible with tailoring their products to what we need and don't need
  • There are A LOT of features. This isn't necessarily bad, but it a lot to learn at one time.
  • Although the packages are easily customizable, it would be great to be able to take parts out or add smaller parts of the package
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Customer Service
  • Benefit Management
  • Expense Management
  • PTO Accruals
  • Request submissions are offline via a form rather than interactive online
  • Rotating door of client service representatives
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • The payroll process is user-friendly.
  • The employee self-service portal using the app or computer engages employees.
  • The implementation was very structured and went well.
  • Customer service has been exceptional.
  • Billing isn't easy to understand and I have had some issues.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Payroll
  • Clocking in/our and managing hours
  • Reimbursements
  • Creating New Employee Profiles / HR
  • Finding documents that have been uploaded
  • Editing employee profiles if the employee is having difficulties or made an error
March 08, 2023

Paycom

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Sales Team is very attentive
  • Implementation team is very attentive
  • Responsiveness needs to be worked on
  • Implementation needs to take more time
Gregory Chesley, MHA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Training
  • Transition
  • Tracking / Reporting
  • Alacarte options
  • Benefits management
  • The training is semi-intuitive, however, if you do not complete the same transaction weekly or monthly it is forgotten and requires relearning or additional training.
  • Benefits / Deduction transition could be easier.
February 20, 2023

Paycom is 'da bomb'!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Implementation was awesome! They listened to our needs, talked about solutions, and then delivered!
  • REPORTING! It is soooooo easy in Paycom. You do not have to be a wizard or tech person to pull simple, or even complicated, reporting!
  • The applicant tracking system is robust and allows a lot of customization, specialization (for those "weird" times you need special messaging), text messaging, and the list goes on! Really cut down on our recruiting time!
  • In my eyes, Paycom has so much going really well, it is hard to pinpoint an area to improve on.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of use for end user
  • Lots of built in functionality
  • Dedicated support for implementation and troubleshooting
  • Automation and tracking for nearly every HR function
  • Training for nearly everything
  • To many options in setup at times. This provides flexibility for set up based on business needs, but can be difficult to figure out what to select.
January 03, 2023

User Friendly

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Organized
  • User friendly
  • Helpful
  • Many ways to get to the same place
  • Change wording sometimes
  • They change things up frequently without us knowing
December 31, 2022

Happy at Paycom

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Gives clear understandable answers to clients questions and concerns
  • Provides great communication about available upgrades to their product
  • Gives outstanding one on one in person help to understand Paycom's full range of uses.
  • I would like to see a extra time given for training to employer and employees before going live for the first payroll process without the pressure of a definitive start date. I was told we would be charged additional fees if we could not start on the date we decided on and then was dropped in the middle of my first payroll run because the client service had a pre arranged appointment with another client. The first payroll run was very chaotic and stressful. Please be sure your client is comfortable and ready before processing. And perhaps plan to spend that first entire Payroll day with them.
  • Would like to see more long-term client service assigned to our account. We have had ours change several times within the year and it just feels good knowing your going to call and speak with someone that knows you and/or your business well and can give a better educated answer based on your specific business needs.
  • We are having an issue with our 2021 taxes and a discrepancy between what was reported to the IRS and the SS admin. I have supplied all the 941 information from our previous payroll provider that was sent to the IRS. I can not seem to get a real good answer about the discrepancy yet. Hoping this will be resolved soon though. I wish we had open access to speak directly to a tax team member. Everything gets communicated between a client service rep and it is difficult when they do not understand the tax situation.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Paycom's user interface is extremely easy for me to navigate
  • Paycom's system does not require too many steps to perform an action
  • Paycom also allows for direct benefits enrollment vs. using a different system or a website
  • I think they could improve the format of the paychecks. They're pretty basic which usually is a good thing, but I personally don't prefer it and I don't like the check images being on a separate page. Being a mortgage underwriter, I think the plainness of the paystubs appears like someone could have just typed it up themselves.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy ability to clock in/clock out using the mobile app
  • Paycom's automated I-9 process is an electronic verification - no more paper!
  • The background screening module provides all necessary paperwork and state required documents directly to the new hire
  • The ACA reports and how to correct them does not seem straight forward
December 30, 2022

HR all in one place!

Nicole Nance | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Onboarding new hires
  • time keeping options from kiosk to geofencing
  • allows you to use it on whatever scale your business needs. Just for payroll or full HR functions
  • benefit support - the EDI file team is not helpful.
  • Exception point tracking - if you change your employees schedule, it updates that schedule from their start date, not the date of the change causing point tracking issues
  • Performance Management - each year you have to create new reviews for each review group.
November 09, 2022

Employee Review.

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Time Management including time off requests and use of available PTO.
  • Benefits - profiles of the offered benefits are easily accessed.
  • Overall ability to help me understand my benefits and pay.
  • I think detailing accrued PTO vs. used and approved time off could be easier to follow.
  • Employee time off calendar is broken into different locations and not the whole employer.
  • Mobile capabilities increased.
November 08, 2022

Paycom is Great!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Time & Attendance - we like that Paycom lets employees verify their own time card and clock in and out from their phones
  • Onboarding - online onboarding is much easier with Paycom
  • Employees manage their own data, so less company risk
  • When they do updates, sometimes there are bugs in the system
  • Seems like there is more employee turnover, I always have a new specialist
Ann Randolph CPA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of use is amazing
  • Customer service is outstanding--we have our own service professional
  • Keeps costs low
  • I would like to be able to have my salaried people be paid automatically without having to do anything
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Timekeeping
  • Labor Allocation
  • Tax Profiles
  • Reporting Capabilities
  • Dedicated Specialist
  • I would like the ability to add new workers comp codes in the system on the client side rather than having to have the specialist do this.
  • I would also like the ability to assign multiple Workers Comp codes to employees in one pay period, similar to the abilities we have with Tax profiles where you can also tie workers comp codes to hours on the timecard so that it will process through payroll with the right rates. We currently have a work around for this, set up through Labor Allocation however we are still having to figure rate calculations manually and subtract out the excluded OT and it does not tie back to the actual Workers Comp in Paycom or the Canned Paycom Workers Comp Reports. This would be an awesome improvement for companies who have employees constantly traveling from state to state with multiple work comp codes in a single pay period.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • System is easy to use.
  • Reminders are sent.
  • Report writing feature is easy to use.
  • Ability to allocate resources for accounting purposes.
  • layout of the new home screen is confusing.
  • Preferred the previous home screen.
  • Ability to add new manager isn't easy.
  • Position management system is a little confusing to use.
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