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RingEX

RingEX
Formerly RingCentral MVP

Overview

What is RingEX?

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

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Recent Reviews

Grateful user!!

10 out of 10
April 29, 2024
Incentivized
RingEX (RingCentral) has enabled me to receive texts and phone calls from students. It has been an invaluable means of communication, …
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Value for the Money

9 out of 10
April 15, 2024
Incentivized
We use Ring Central as our main phone provider. It allows us to have 5-6 phones in the shop without having to get additional landlines …
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RingEX

10 out of 10
March 26, 2024
Incentivized
RingEX is our main digital communications platform. Our geographically diverse staff use RingEX for Voice and Chat functions, as well as …
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How RingEX Differs From Its Competitors

Unified Communications Solution

They have not helped me increase efficiency in one single area of our business in my opinion. I only wish I had enough pull to make the change. Unless you love lagging video, dropped calls, slow customer service, 400 versions of the same hard to use app, I would stay far away from all RingEX …
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Unified Communications Solution

We have not been satisfied with what RingEX has offered to us. We have been LESS productive due to the significant amount of time we have spent trying to resolve technical issues with RingEX. We also use NICE, a partner of RingEX, but we are not permitted to talk with or work with them directly. …
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Unified Communications Solution

RingEX allows us to direct calls to the correct department easily. It provides a rolling call system, so if the first agent is on a call, the call is seamlessly routed to the next available agent. This improves our customer service and increases our efficiency. RingEX is a game changer in client …
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Unified Communications Solution

It's the little things, like having email notifications of an answerphone message (with the message attached as an audio file), so you don't have to physically use your handset to catch up on any missed calls/messages.
The flexibility of the mobile app, so you don't have to ring external people …
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Unified Communications Solution

They have templates to apply features to various things like ring groups and whatnot, but I often find them to be quirky and end up applying setting manually. They have a lot of features that we frankly don't need and would have liked the abilty to disable them from our users as it's just a lot to …
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Unified Communications Solution

RingEX is a one-stop shop for us. It's helpful to all our in-house and remote agents to have access to both their cell phones and the soft-phone systems. Having the ability to utilize the messaging system on both devices makes keeping in touch with their clients an easy tasks, especially when it …
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Unified Communications Solution

One of the feature we have made the most of is having voice mail messages forwarded to individual company employee emails. This service lets peoples who are out of the office never miss a voice message. Same goes for texts messaging. RingEX has allowed us to have a text messaging on our main …
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Unified Communications Solution

Monthly reporting on call data is very easy to use, and quick. I can customize it to pinpoint the data I need. I also appreciate being able to look at the Quality of Service in real time and see how the overall service is on our system at any time.
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Unified Communications Solution

Increased productivity. We let MVP manage the call queues, which allows personnel to handle other tasks. The convenience of sending and receiving faxes and SMS text messages from the desktop. The mobile app and soft-phones allow for work-from-home or on the road. Video conferencing and recording …
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Unified Communications Solution

It makes it easier for everyone to use the system compared to the Mitel solution that we had previously used. People would always complain about the old system and would not use the mobile applications, and since migrating over from Mitel then, most people are now using the mobile applications, …
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Unified Communications Solution

As mentioned before, the transcript feature has been the most time-saving asset. Having the message able to refer back to helps me prepare for contacting the caller back. This allows me to get what they need and move on to my next task without having to listen to the actual message repeatedly or …
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Unified Communications Solution

Automating call handling is such a breeze compared to our previous phone system. End users also have access to many call flow functions that were previously only available on the back end of our old system. We no longer have a separate phone system, SIP provider, fax server, and phone network …
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Unified Communications Solution

Now that my business line is hosted with RingEX and not another expensive carrier, I've cut my telephone expenses by more than 65%. This has led to an overall increase in profitability over the last 6 to 8 weeks. I look forward to more months of increased profitability with RingEX as I grow with …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Call recording (126)
    8.6
    86%
  • Answering rules (135)
    8.3
    83%
  • Message alerts (140)
    8.3
    83%
  • Call reports (126)
    8.1
    81%

Reviewer Pros & Cons

View all pros & cons
Verified User
Employee in Other
Higher Education Company, 201-500 employees
Verified User
Vice-President in Sales
Real Estate Company, 1-10 employees
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Pricing

View all pricing

Essentials (up to 20 users)

$19.99

On Premise
per user/per month

Standard

$27.99

On Premise
per user/per month

Premium

$34.99

On Premise
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ringcentral.com/office/plan…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19.99 per month
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Product Demos

RingEX Interactive Demo - G2

Navattic
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.1
Avg 8.2

Call Management

Customized phone system settings

8.3
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

8.8
Avg 8.3
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Product Details

What is RingEX?

RingEx (formerly RingCentral MVP) is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.

Small Business
RingEx provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.

Enterprise
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.
  • All in-one phone, video conferencing, and team messaging
  • Team collaboration with file sharing and task assignments/scheduling
  • Online meetings (video conferencing, screen-sharing)
  • Outbound customer contact center w/ omnichannel routing and a
  • Digital and social engagement platform

RingEX Video

Welcome to RingCentral: Message. Video. Phone. Together

RingEX Integrations

RingEX Competitors

RingEX Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

RingEX starts at $19.99.

Fathom, 8x8 Work, and Cisco Unified Communications Manager (Call Manager) are common alternatives for RingEX.

Reviewers rate Mobile app for Android highest, with a score of 9.

The most common users of RingEX are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(421)

Attribute Ratings

Reviews

(1-25 of 28)
Companies can't remove reviews or game the system. Here's why
March 13, 2020

RingEX E-Fax 'Solution'

Mike McCloskey | TrustRadius Reviewer
Mike McCloskey
Senior Information Technology Manager
Rogers County Abstract (Real Estate, 11-50 employees)
Score 1 out of 10
Vetted Review
Verified User
Support Rating
1
I have tried chat, email, and telephone support. I have not been able to get any reponse whatsoever on resolving an issue where my telephone number (which we have had for over 20 years) released. We had discontinued service with RingEX and moved to another carrier. After about 1 week; the number was inadvertently transferred back to RingEX. It now reports as disconnected and they are not willing to resolve the issue.
September 25, 2019

A solid competitor in a very crowded space.

Tristan Dobbs | TrustRadius Reviewer
Tristan Dobbs
Vice President of Shared Services
Cloudbakers (Computer Software, 51-200 employees)
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
4
Support does not offer solutions that can be used to take action. For instance, if call quality is low, it could be due to many reasons. Bad hardware, bad WiFi, RingEX service issues, the recipient of a call, the caller of a call, etc. But RingEX support does seem to want to pin most of the issues on "jitter" and wait for the issue to go away.
January 23, 2020

Great Product for the Right Team! Metric-Lovers, beware.

Verified User
Manager in Customer Service
Package/Freight Delivery Company, 51-200 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
7
RingEX offers support via email and live chat and are always there for you. Unfortunately, their support agents are also limited by the capabilities of the platform and often-times were only able to provide answers that we were already able to obtain through simpler mediums such as their online help center and glossaries. In short, they are easy to get in touch with, but they don't always provide the detailed answer that you are looking for.
March 29, 2024

RingEX is a pricey but very reliable VOIP option for business phones.

Verified User
Director in Information Technology
Law Practice Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
7
Call-in support is fantastic. I have never called in and had it taken more than 30 minutes to resolve our issue.

Email support is terrible. You will likely go 24+ hours until you hear back and the response is likely a canned one. I personally prefer the email or chat support option, but find myself calling instead because the email support experience is so poor.
August 22, 2023

Reliable and most seasoned and perfected VOIP service on the market.

Brian Del Terzo | TrustRadius Reviewer
Brian Del Terzo
Administrator
Credilife® (Financial Services, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
8
Certain solutions may require time to navigate and implement effectively. Customer support is predominantly based overseas, but the inclusion of live chat has proven to be a valuable and helpful addition.
September 25, 2019

RingEX is Great

Verified User
Employee in Finance and Accounting
Utilities Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
I only spoke to customer service once and their attention to detail and quality of service was significantly better than expected.
April 01, 2021

Cool Platform, but Overpriced for What it Does

Verified User
Executive in Other
Health, Wellness and Fitness Company, 1-10 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
4
RingEX's support was overall a bit frustrating. It was difficult to get real solutions when we ran into bugs or issues with the software. Most of the time, we had to find our own answers via Google or social media as their support site wasn't easy to find answers. Also, when seeking support, it took a while to get a response.
August 26, 2023

RingEX came along just in time!

Jon Shurtliff | TrustRadius Reviewer
Jon Shurtliff
Vice President of Information Technology
3form (Plastics, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Support Rating
10
Their customer support is top notch an provide us with all the answers we need quickly and concisely. We especially appreciated their Installation Services team who got us up and running on their platform within the short time frame we presented and had almost flawless performance in porting our services over to their platform
September 21, 2019

Rock Solid VOIP Communications

Gary Shouldis | TrustRadius Reviewer
Gary Shouldis
Founder & CEO
3Bug Media (Marketing and Advertising, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
I rarely have to contact support but when I do I always have a good experience with them. They answer support requests quickly and are always ready to jump on the phone to answer questions or provide tech support for your issue. I like the fact that you are able to call and reach support whenever needed.
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