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Constant Contact Lead Gen & CRM is a versatile CRM tool that offers a wide range of features, making it a valuable asset for managing …
Starting at $449 per month
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What is Constant Contact Lead Gen & CRM?
Constant Contact delivers for small businesses with tools to simplify and amplify digital marketing. Constant Contact Lead Gen & CRM is a marketing and sales platform developed to help businesses build their pipeline, nurture leads and close more deals. …
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Popular Features
- List management (498)9.292%
- Email deliverability reporting (496)8.989%
- Lead scoring and grading (490)8.686%
- Dashboards (486)8.383%
Reviewer Pros & Cons
- Automation Sequences - SharpSpring makes it really easy to set up automation sequences (Action Groups) that allow you to automate your communications ...
- I'd like to see some survey tools integrated into the platform so that our campaigns can track user feedback (and whether they started/completed a sur...
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Pricing
Lead Gen & CRM
Starting at $449
Cloud
per month
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.constantcontact.com/pricing…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $449 per month
Features
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Product Details
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- Competitors
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What is Constant Contact Lead Gen & CRM?
Constant Contact delivers for small businesses with tools to simplify and amplify digital marketing. Constant Contact Lead Gen & CRM is a marketing and sales platform developed to help businesses build their pipeline, nurture leads and close more deals. The tools are designed to help businesses attract the right leads, nurture them with personalized content, and grow with better conversion.
Attract
- Acquires hot leads faster with email & social marketing, plus retargeting ads. Leads are automatically scored based on their activity and passed to sales.
Nurture
- Helps deliver the right message to the right people, at the right time. With a flexible centralized CRM and customizable automations, tasks like nurturing leads and sales follow-ups are easier.
Grow
- Insights and real-time analytics that connect marketing spend to sales results, pipeline, and revenue.
Attract
- Acquires hot leads faster with email & social marketing, plus retargeting ads. Leads are automatically scored based on their activity and passed to sales.
Nurture
- Helps deliver the right message to the right people, at the right time. With a flexible centralized CRM and customizable automations, tasks like nurturing leads and sales follow-ups are easier.
Grow
- Insights and real-time analytics that connect marketing spend to sales results, pipeline, and revenue.
Constant Contact Lead Gen & CRM Features
Email & Online Marketing Features
- Supported: WYSIWYG email editor
- Supported: Dynamic content
- Supported: Ability to test dynamic content
- Supported: Landing pages
- Supported: A/B testing
- Supported: Mobile optimization
- Supported: Email deliverability reporting
- Supported: List management
- Supported: Triggered drip sequences
Lead Management Features
- Supported: Lead nurturing automation
- Supported: Lead scoring and grading
- Supported: Data quality management
- Supported: Automated sales alerts and tasks
Campaign Management Features
- Supported: Calendaring
- Supported: Event/webinar marketing
Social Media Marketing Features
- Supported: Social sharing and campaigns
- Supported: Social profile integration
Reporting & Analytics Features
- Supported: Dashboards
- Supported: Standard reports
- Supported: Custom reports
Platform & Infrastructure Features
- Supported: API
- Supported: Role-based workflow & approvals
- Supported: Customizability
- Supported: Integration with Salesforce.com
- Supported: Integration with Microsoft Dynamics CRM
- Supported: Integration with SugarCRM
Constant Contact Lead Gen & CRM Integrations
Constant Contact Lead Gen & CRM Competitors
Constant Contact Lead Gen & CRM Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Countries | Available Internationally |
| Supported Languages | English, French, Spanish, Dutch, German, Italian, Turkish, Portuguese, Romanian |
Frequently Asked Questions
Constant Contact Lead Gen & CRM starts at $449.
HubSpot Marketing Hub, Adobe Marketo Engage, and Salesforce Marketing Cloud are common alternatives for Constant Contact Lead Gen & CRM.
Reviewers rate Lead nurturing automation highest, with a score of 9.5.
The most common users of Constant Contact Lead Gen & CRM are from Small Businesses (1-50 employees).
Constant Contact Lead Gen & CRM Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 56% |
| Mid-Size Companies (51-500 employees) | 43% |
| Enterprises (more than 500 employees) | 1% |
Comparisons
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Constant Contact Lead Gen & CRM is a versatile CRM tool that offers a wide range of features, making it a valuable asset for managing customer relationships and capturing every interaction. Users appreciate the breadth of features available within Constant Contact Lead Gen & CRM, which allows them to efficiently guide clients in marketing automation and lead generation. With its user-friendly interface and excellent tutorials, Constant Contact Lead Gen & CRM proves to be a cost-effective solution that offers exceptional customer service. Marketing agencies and businesses alike rely on this software to effectively manage growth, engage with customers, and address their marketing and sales strategies in one centralized platform.
The primary use case for Constant Contact Lead Gen & CRM is email marketing, including the sharing of newsletters and nurture content with targeted lists. Sales teams also benefit from the software's ability to automate basic emails and marketing campaigns, freeing up time for higher-value tasks. Additionally, Constant Contact Lead Gen & CRM serves as a powerful tool for marketing automation, website submissions, sales management, and account management. It helps gather leads, send targeted emails to leads and opportunities, and address lead management needs.
Users find that Constant Contact Lead Gen & CRM provides the right information at the right time, enabling them to easily understand their sales process and identify areas for improvement. The software facilitates lead database management, tracking, follow-up, and account management. While reporting accuracy can sometimes be a challenge, Constant Contact Lead Gen & CRM offers white-labeling options and integration capabilities by combining CRM, email marketing, and landing page building into one comprehensive solution.
By utilizing Constant Contact Lead Gen & CRM, businesses have been able to solve various problems related to lead capture, user identification and tracking, CRM functionalities, as well as lead management. The software's lead scoring system allows users to prioritize leads effectively and take focused actions. Sales and marketing teams rely on Constant Contact Lead Gen & CRM to track new business prospects, manage contacts efficiently, and gain an overview of their marketing and sales activities and results.
Constant Contact Lead Gen & CRM has proven valuable for agencies managing websites for multiple clients through its partner portal. It effectively tracks ROI and progress with sales leads, aids in social media planning and automation, and provides lead scoring capabilities. Furthermore, Constant Contact Lead Gen & CRM assists in identifying opportunities, understanding prospects' stage in the pipeline, facilitating projections, budget planning, and determining priorities.
The software has also played a crucial role in tracking marketing efforts such as social media post engagement, email analytics, and landing page development. Users appreciate Constant Contact Lead Gen & CRM's ability to reach out to prospective clients, maintain communication with current clients, and prevent anything from falling through the cracks. Marketing automation, CRM functionalities, persona segmentation, recent interaction history analysis are among the various uses of Constant Contact Lead Gen & CRM. Users have found success in using Constant Contact Lead Gen & CRM for marketing automation, CRM, sales functions, and making calls to numerous countries. The software is used daily for handling incoming leads and contacts, managing and monitoring the sales pipeline, automating workflows, creating custom forms and landing pages, managing email subscriber lists, and deploying email marketing campaigns. It offers flexibility and allows users to maintain a consistent brand experience throughout the client/customer journey.
Constant Contact Lead Gen & CRM has proven effective in optimizing sales through onboarding sales teams and creating sales pipelines, resulting in fewer lost leads and better client and prospect engagement. Users have consolidated their CRM, email marketing, landing pages, and social media tools into Constant Contact Lead Gen & CRM, enabling them to utilize behavioral data for targeting their marketing efforts. As a centralized software solution for managing marketing, sales, and lead management within agencies and businesses, Constant Contact Lead Gen & CRM provides automation capabilities across various teams, including marketing, sales, and finance. It also facilitates contact management and internal communication.
For ad agencies and clients alike, Constant Contact Lead Gen & CRM has become the primary software for lead generation, nurturing, and selling. The live chat feature has been successful in engaging visitors on users' websites. Additionally, the affordability and ease of use make Constant Contact Lead Gen & CRM a good fit for marketing agencies and B2B companies. Organizations rely on it to conduct email marketing campaigns, drive users to landing pages, and manage account notes and vital information.
Constant Contact Lead Gen & CRM helps keep sales information together in one place while strengthening communication between sales and marketing teams. Customers appreciate its native connection with common tools as well as the variety of resources available for digital marketing. With a wide range of marketing and tracking capabilities integrated with third-party platforms, Constant Contact Lead Gen & CRM provides users with a complete view of the customer's experience.
Users have praised the responsive live support team for providing necessary steps and solutions to any issues faced. In summary, Constant Contact Lead Gen & CRM has proven to be an indispensable tool for businesses seeking effective lead management strategies, streamlined communication between teams, and a centralized platform for managing marketing and sales efforts. Its feature-rich capabilities and user-friendly interface make it a valuable asset for both marketing agencies and businesses looking to enhance their customer engagement and drive growth.
Intuitive User Interface: Users have consistently praised the intuitive user interface of Constant Contact Lead Gen & CRM, with many stating that it makes tasks easy to accomplish. Several reviewers have expressed their satisfaction with how easily they can navigate through the platform and perform various marketing activities.
Wide Range of Marketing Capabilities: Many users appreciate the extensive range of marketing capabilities offered by Constant Contact Lead Gen & CRM. They have highlighted features such as automation workflows and personalized messaging, which allow them to create targeted campaigns for their audience. The platform's versatility in managing multiple campaigns has also been commended by several reviewers.
Reliable and Insightful Reporting Tools: Reviewers value the reliability of Constant Contact Lead Gen & CRM's software and its ability to provide insightful reporting tools. The CRM system effectively tracks leads and interactions, allowing users to gain valuable insights into their marketing efforts. This feature has received positive feedback from a significant number of users who appreciate the comprehensive reporting feature provided by Constant Contact Lead Gen & CRM.
Confusing and unintuitive user interface: Users have found the email builder's user interface to be confusing and unintuitive, making it difficult for them to efficiently complete tasks. They have expressed frustration with navigating through the software and understanding how to use its features effectively.
Cumbersome design in menus: The design of the email builder has been criticized for being cumbersome, particularly in the menus for the database and HTML editors. Some users have mentioned difficulties in finding specific options or functions within these menus, which has hindered their workflow and efficiency.
Lack of flexibility and variety in templates: Several users have expressed disappointment with the lack of flexibility and variety in email templates provided by the builder. They feel that there are limited options available, which restricts their ability to create visually appealing and engaging emails.
Users recommend utilizing SharpSpring for its customized reports and other features that cater to individual marketing needs. It is advised to thoroughly learn the system before implementation, taking advantage of the automation features during the 30-day free trial. Users also suggest seeking guidance from the support team, account manager, and onboarding specialist for seamless onboarding. Another important point to consider is to align your CRM requirements with SharpSpring's specialization in marketing automation rather than a comprehensive sales CRM tool. Users propose consolidating campaigns into multiple lists for optimal organization. Overall, users appreciate SharpSpring's customer-centric approach and advanced technology, considering it a cost-effective solution with extensive functionality. It is worth noting that Sharpspring is particularly recommended for businesses heavily reliant on email marketing. Furthermore, users encourage feedback submission to customer service when specific desired features are absent. SharpSpring is deemed suitable for managing sales and marketing activities efficiently while providing robust reporting capabilities. To fully harness its potential, users highlight the importance of investing time in understanding and mastering all of its offerings.
Attribute Ratings
Reviews
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September 09, 2020
Great Value and Constantly Evolving
We use SharpSpring to handle our Marketing Automation and generate leads for our business. We are also resellers and use our own example to showcase the benefits of SharpSpring to other potential clients. We are a small company of less than 10, but what we can do with SharpSpring allows us to be very efficient and is worth 1 extra person in the organisation to us. SharpSpring allows us to bring all our marketing and sales activity into 1 platform. Seeing the first interaction through to final sale and even, the recommendation in 1 path. This can then be dissected and analysed to see where true value and efficiencies lie within the process.
- Keeping track of what customers & potential customers are interested in.
- Keeping in touch with with customers & potential customers with relevant information.
- Managing the sales pipeline so no-one falls through the cracks.
- Seeing the whole journey from first touch point to final sale.
- Social media tracking could be expanded to include Instagram.
- Better integration with more ecommerce platforms.
- More notice of new features before they arrive.
September 04, 2020
SharpSpring is exactly what we were searching for
Score 10 out of 10
Vetted Review
Verified User
We are using SharpSpring to build landing pages for all of the services our company offers that funnel our website visitors into contacts, then converting those contacts into sales. This is addressing the problem of previously having lots of web traffic bouncing without contacting us for more information. We are starting with one of our locations, and plan to add all of our locations as soon as we have each landing page built for each of our specific services.
- Landing pages
- Automated emails
- CRM
September 03, 2020
Great platform at a very competitive price
Score 9 out of 10
Vetted Review
Verified User
We currently use SharpSpring as our own marketing automation and CRM solution. We also advise clients to implement and use SharpSpring in addition to helping with the implementation and customization of the solution.
- CRM functionality is very simple to use and keep salespeople focused and on task.
- Marketing automation is very intuitive and allows for multiple levels of automation. Engaging with clients and prospects is what we need SharpSpring to do for us and it does so elegantly.
- Greater depth of knowledge from support staff on the integration of other plugins and syncing tools would be helpful.
- I'd like to see a single login for all instances we're using/working in. We have an agency we're helping with implementation and that requires a separate login for us. Small detail but would be helpful.
September 03, 2020
SharpSpring is a lifesaver
Score 10 out of 10
Vetted Review
Verified User
SharpSpring has reinvented our lead funnel and sales process. What once was dull and drab, is now informative, automated, and kick a$$!! With its automated auction groups, email marketing tools, and custom landing pages, SharpSpring allows my Sales team and I to ensure that our clients are getting the actions needed so our outreach is equal to our product!
- Lead funnel
- Email marketing
- Customer support
- Landing pages
- Notifications out of visual workflow.
August 31, 2020
Powerful Features With an Intuitive Interface
We are a marketing agency specializing in food, beverage and hospitality that uses SharpSpring marketing automation for ourselves, as well as a product offering for our clients. Ownership of this platform lives primarily in the digital department to serve client needs, but it does span across to social media, creative, performance and our account team when it comes to analytics and marcom. Regardless of the industry, we use this tool with the goal of generating and nurturing leads, while limiting level of effort and time of business resources.
- Powerful, yet simple visual workflow builder.
- Intuitive user interface in the platform.
- Nice feature-set for the cost in comparison to similar platforms.
- The landing page and email WYSIWYG interface is a little clunky.
- I'd like to see better onboard form options, like conditional drop-down fields.
- The contact manager advanced search is a little lacking.
August 30, 2020
Impressive product, exceptional value
We use SharpSpring across the entire organization, but our Sales and Marketing teams especially use the tool.
I'm not spending as much time connecting tools and I'm spending way more time defining and executing strategies. I'm creating a robust customer engagement strategy that is inclusive of sales and marketing. I'm solving the problem of identifying content that the consumer truly wants and needs to convert.
- Personalization: SharpSpring allows me to personalize the experience for each persona across the entire experience—website content, emails, sales funnel, social media and more
- Generating leads: SharpSpring provides such great tracking and data to help me generate leads. It helps identify visitors to my site and then collect leads once the traffic has hit my website.
- Proving ROI: I can see great, holistic data on how my approach is doing with customers. Everything from website behavior, open rates, where people stand in the sales process, and lead activity.
- Mobile app: I'd love to see more focus on the SharpSpring mobile app.
- More content: They have great templates, but I feel like there is never enough (landing pages, emails, etc.).
- Billing: It can be a bit confusing, especially if you have clients on the tool.
August 26, 2020
I could not imagine my clients not using SharpSpring
We use SharpSpring with our clients to help maximize their return on their marketing investment. Plus, we help guide the Sales teams to use it to understand the prospects' life of the lead and use it in their sales process. Having all of the information in one place and being able to report out, makes SharpSpring a key tool for not only our agency but also for our clients.
- User experience: Clear dashboard and understanding where to go.
- Ability to understand leads: Contact manager provides a snapshot.
- ProServices: Slow to respond and timelines are too long for our fast-paced world.
August 24, 2020
SharpSpring is Agency Recommended
SharpSpring is used by our company for our own marketing needs as well as for the clients that we manage marketing for. Our internal marketing and sales teams use it as well as our marketing production team to execute client campaigns. It helps us track our marketing initiatives so we can provide actionable data for ourselves as well as for our clients.
- Marketing automation
- Email marketing
- Lead analytics
- UI
- Direct integrations outside of Zapier
Score 10 out of 10
Vetted Review
Verified User
SharpSpring has enabled my team and me to actively create multiple drip campaigns to target our newest and existing prospects. It allows us to monitor how new and existing users interact with our website, what pages they go to, and how much time they spend on each page. This has assisted us in refining our retargeting strategies and the type of content we need to create to keep our prospects engaged and interested in our services.
- Marketing automation.
- Analytics.
- Custom reports.
- Managing contacts.
- Follow up with contacts.
- Email templates.
- Social media.
- Pre-made email template variety.
August 16, 2020
Fancy pants marketing for a decent price
If you've ever wondered how the big guys are keeping in touch with their clients, it's by using a tool like SharpSpring. Whoever designed this thing must have been frustrated with other tools out there. We use Sharpspring to send large batches of emails, to automate our responses, as a scheduler, for landing pages, and for managing clients who are first learning about us. The email sending platform is our primary value from SharpSpring. It tracks things for us like opens, clicks, and even tracks who clicks through to our website from the email messages. They score that in the lead scoring, which is a standard feature for this kind of product, but for us, it's been super helpful.
Favorite features of SharpSpring?
Favorite features of SharpSpring?
- Is that they answer the phone. I can get tech support on the line basically any time I need it.
- Is that I almost never need to call support, because the product isn't difficult to use.
- I Love how it keeps track of an email score for me--how likely are my messages to be delivered?
- As an agency, I love how I can set this up for my clients and manage them all through a single dashboard.
- Email automation
- User tracking
- Email batching
- CRM
- Email building interface is a little clunky.
- Sometimes it's hard to find a specific setting.
- Agency billing system is terrible.
August 13, 2020
Easy, Convenient, & Helpful
We are using SharpSpring at Blacktree Marketing as our marketing automation platform. We are also using it for our clients as well. SharpSpring solved our issue of not having marketing automation in place. On the client-side, we are now able to remarket to leads that did not close during the first buying cycle and reclaim that lost revenue. This is on top of increasing our close rate on new clients as well.
- Drip campaigns and email creation.
- Lead management.
- Landing page creation and implementation.
- Could make the buttons for CTAs dynamic.
- More dynamic form builder.
- Allow for a sending domain to be used on multiple accounts.
Score 10 out of 10
Vetted Review
Verified User
My team and I were struggling to keep track of our prospects and their behavior on our site. SharpSpring accurately tells us which pages they're going to, the amount of time they're spending on each page, and attributes their user behavior to a customizable lead scoring system to quickly determine which are the best prospects.
- Marketing automation
- Drip campaigns
- Email templates
- Marketing analytics
- Email reporting and analytics
- Lead scoring
- Workflows and action groups
- Social media
- Lead generation and lead nurturing processes
- Support team
- Social media scheduling and creating
- Trackable links
- Integrating with more apps
August 06, 2020
Newest SharpSpring Fan. All In!
Score 10 out of 10
Vetted Review
Verified User
SharpSpring is the cornerstone to my business. I use it in sales, marketing, agency function, and as an added value to market. It has become a profit center in more ways than one. SharpSpring is being used across multiple departments and is the hinge-point between sales, marketing, customer connection, prospecting and accountability.
- The interface is extremely intuitive and powerful.
- The custom field option is an absolute breeze to use and integration with other key programs is brilliant.
- The email messaging and life of lead module is the absolute best that I have used.
- The bot builder is amazing. It works the first time. It can be as complex or as simple as you would like it to be and serves well on my websites.
- I would like to see Youtube Ad connectivity and tracking.
August 05, 2020
SharpSpring: A Solid, Affordable CRM Solution
Score 10 out of 10
Vetted Review
Verified User
We use SharpSpring as the CRM for our company and we use our agency licenses for our clients. We were using a combination of multiple platforms before so coming to SharpSpring has helped simplify our workflow. Lead tracking and automated workflows have helped us immensely. The dynamic content for email campaigns allows us to use 1 campaign for multiple sections of our contact and lead lists.
- Workflows
- Email
- Lead and Contact Tracking
- Mobile App
- HTML Editor
August 03, 2020
Full Funnel Tech Stack with Great Price/Performance
We manage campaigns, our customer data and our sales pipeline. It is used by members of our selling team and all our marketers. Our team also uses SharpSpring with our clients. SharpSpring helps us organize our customer and prospect data, engage our audience with social media, manage our campaigns, landing pages and workflows and organize and orchestrate the stages of our sales process.
- Marketing automation to engage users based on behaviors and business rules.
- Engage audience with email marketing.
- Manage sales pipeline and sales stages.
- Manage contacts, lists and customer segments.
- Follow and engage on social media.
- Run re-targeting advertising campaigns.
- Convert leads with forms and landing pages.
- Automated outbound 1:1 sales emails.
- Advanced reporting for sales including reporting on custom fields
July 31, 2020
Less time more effectiveness.
We are using SharpSpring throughout the organization. It is a friendly platform that allows us to manage all the opportunities that enter our funnel based on customer acquisition, increase the level of monitoring and the rate of closing of each sale. The characteristics of SharpSpring accelerate the sale with the use of micro-marketing tools by each seller. This allows me to recommend companies that sell solutions to use this powerful resource. In fact, I can consider it as a necessary and indispensable tool for the sales team.
- Allows to carry all opportunities in the different stages of the sales funnel.
- Allows the seller to micro-marketing.
- You can visualize the useful life of the client within the sales funnel.
- It allows you to create tasks to have a next step with each client.
- Reminds you of pending tasks already created.
- You can make a smart sale.
- You become a freelance salesperson capable of bringing an opportunity to a sale in less time.
- It is a tool that allows you to improve the closing ratio.
- Among the things that would improve the platform is to be able to see the opening of the email by the lead and not by the administrator. Currently it happens that both openings are displayed in the prospect's history without differentiating in what time the lead opened.
We use SharpSpring as an agency and resell it to clients who need marketing automation, CRM, social media management, etc. It has allowed us to offer more services as an agency and the ability to keep all if not most tools in one place. One of the main problems we kept running into was that businesses couldn't afford automation through companies like HubSpot. SharpSpring solved that problem at a better price point with more offerings.
- The social media content calendar makes planning and execution so much easier and less time-consuming.
- Being able to easily curate content specifically for specific personas has been a game-changer.
- I love visual workflows. Being able to see everything laid out in one place is super convenient and enables you to really wrap your head around what you're trying to build.
- UI/UX: the interface can be a little clunky at times and not very intuitive.
- Random hiccups sometimes when we try and add accounts we get locked out or the person we're adding gets locked out.
SharpSpring is being used across our organization for marketing automation as well as sales pipelines and CMR management and tracking.
Everything is in one place and we can see clearly where leads are coming from and how our marketing efforts are impacting ROI.
We promote and use SharpSpring with our clients as well and they have loved it.
Everything is in one place and we can see clearly where leads are coming from and how our marketing efforts are impacting ROI.
We promote and use SharpSpring with our clients as well and they have loved it.
- Usability - the user interface is easy and customer support is good.
- Powerful with bells and whistles while at a better price-point than other larger marketing automation tools out there.
- Perfect for an agency model - has provided an additional revenue stream and valuable offering for our target audience.
- That the initial view in the portal of the leads list could be filtered, customized and saved by user.
July 09, 2020
Excellent Marketing Automation Software
We have consolidated clients' subscription services and have them all work together to collect as much data on their customers as possible. It's helped customize out messaging to be the most effective for both B2B & B2C clients.
- Great support.
- Good email builder.
- Life of the lead tracking.
- Opportunity pipeline.
- Great price.
- The landing page builder is limited.
- Occasional glitches.
- Integration with Salesforce is limited.
Score 10 out of 10
Vetted Review
Verified User
Transparency of our efforts all from a single source. We are now able to analyze all of our various marketing efforts without the need to learn reporting from various systems.
The SharpSpring platform helped us see which marketing efforts are working. We have quit wasting money on efforts that weren't working as well as we had originally thought and moved the budget to those that are providing the best ROI.
We have pinpointed bottlenecks in our company and implemented actions that resolved these issues which has increased our bottom-line as well as our own customer satisfaction.
- Features - all the features and reporting that we need to bring our marketing efforts to a single platform.
- Customer Support - from onboarding to virtual training to weekly webinars by experts to the customer support team that responds quickly and accurately -> all have scored an A+ on my scorecard.
- Price - an entry investment that made it very doable for my company to jump in the marketing automation to compete with companies much larger than ours.
- It's been working well for us, so it's kinda hard to come up with a dislike, but if I had to pick something it would be the fact that the weekly webinars "SharpSpring at Work" just went from weekly to bi-weekly. The upside is that they are planning at making them more in-depth.
Score 10 out of 10
Vetted Review
Verified User
We are using SharpSpring in our marketing and sales department. We use SharpSpring to know the behavior of our customers on our website and from where they are coming, which allows us to improve our communication with them. Also, we are more efficient in our sales department. We replaced repetitive tasks with the automation system that Sharpspring offers.
- VisitorID feature is a tool that you can track the interaction of a lead.
- It is possible to integrate your social media account.
- Do automation tasks to save time and be effective with communications.
- Motorize the sales team activities.
- I would like to get more email and landing pages templates.
Score 10 out of 10
Vetted Review
Verified User
I own an ad agency. I use it as the primary lead generation, nurturing, and selling software, really, marketing automation and sales. We also use the live chat feature on our own site, which has worked really well. I also help my clients use all the same features, too. We're just starting to use the "Perfect Audience" feature that lets you retarget visitors with advertising (and soon will let you advertise on virtually any site). Since it has both marketing and sales pipelines, we can use if for virtually all sales and marketing activities.
- LiveChat and also chat bots--an amazing feature that's really just a free add-on.
- Lead tracking, scoring, and automated programs--can't be easier to use.
- CRM--integrates really well with the marketing automation.
- Tech support--really sharp, nice, patient team.
- No complaints. They keep adding more features I didn't realize I couldn't live without.
July 03, 2020
A perfect tool to automate the headaches away
Score 10 out of 10
Vetted Review
Verified User
We use SharpSpring across our entire agency. We use it to automate marketing campaigns and streamline our sales process. It has become a very effective tool for our agency.
- Well built
- Robust automation capabilities
- Save tons of time by building a process once and let it run in the background
- Steep Learning curve
- Not as user friendly in the beginning
July 02, 2020
A Partnership Made in Heaven For Our Business
We are using SharpSpring for all of our campaigns and reach out. We are a small strategic planning firm, therefore, it is across our entire organization. It has been assisting with tracking engagement and is an extremely user-friendly platform. The support provided by SharpSpring has been stellar and much appreciated.
- First and foremost, I have never received the level of support to any of the questions that I have had when working within the platform that I have from SharpSpring. They are extremely responsive and their follow up is incredible.
- Their updates on service advancements has been top notch. They appreciate feedback and want to know how they can improve in all areas by reaching out to us for recommendations.
- The ease of use within their platform makes my job so much easier. Love working with everyone at SharpSpring. The fact that I can talk to a live support within, on average, less than one minute, helps my job tremendously.
- So use to drop and drag functions in other software can be slightly problematic when working within SharpSpring. Would love to see this as an option in future when creating landing pages, emails, etc...
- When wishing to go back during creation of emails, landing pages, etc... would love the option of an arrow back, similar to PowerPoint, Excel, etc...
- We have several clients that have joined onto SharpSpring under us. I would love for them to be able to have the option of directly reaching out to support with their issues and eliminate me as the middleman.
July 02, 2020
Great bulk email and online campaign platform
Score 10 out of 10
Vetted Review
Verified User
We use the SharpSpring platform for my clients marketing communications and also for my own small business for bulk email distribution. We have several newsletters that are sent out using SharpSpring. We have set up automated processes to manage the mailing lists, the email editor is easy to use even if you don't know html code. The reports after a campaign has been sent are comprehensive and useful.
- Distribute bulk emails.
- Email marketing campaign creation.
- Support are super helpful and friendly.
- Automated list management.
- Online campaign reports.
- Recipient engagement management.
- Variable data and customized fields.
- Workflows and action groups are a bit difficult to understand.