Overview
What is TriNet?
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
TriNet Review
Small business owners “hat rack” outsourcing HR, Benefits, and Payroll functions.
TriNet
TriNet User
Particularly helpful as we have a team comprised of both in-person and remote employees …
TriNet for payroll and employee management
TriNet is a great platform!
Platform is good, I think Support could use improvement
Great Support for Small Nonprofit Organization
It's Been Challenging!
TriNet - A Great Solution for Small to Medium Sized Companies.
TriNet
Optimistic for some improvement.
Once you join Trinet you will be pleased
TriNet Fits the (not too large) bill - with superb Customer Support, to boot
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- View and generate pay and benefit information (641)9.191%
- Update personal information (655)8.383%
- Pay calculation (654)8.282%
- Benefit plan administration (665)7.979%
Reviewer Pros & Cons
Pricing
What is TriNet?
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
33 people also want pricing
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What is Justworks?
Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related…
Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 7Employee demographic data(422) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 7Employment history(462) Ratings
Employment history is the ability to track previous positions held.
- 6.7Job profiles and administration(432) Ratings
Job profiles and descriptions can be created and edited.
- 7.2Workflow for transfers, promotions, pay raises, etc.(520) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 6.5Organizational charting(354) Ratings
Organizational charting is the ability to create hierarchical charts.
- 6.9Organization and location management(372) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 7.7Compliance data (COBRA, OSHA, etc.)(483) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 8.2Pay calculation(654) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 8Support for external payroll vendors(5) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 8.1Off-cycle/On-Demand payment(179) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 7.9Benefit plan administration(665) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 8.8Direct deposit files(617) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8.1Salary revision and increment management(539) Ratings
Salary revision is the ability to modify individual employee pay.
- 7.4Reimbursement management(330) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 6.9Approval workflow(346) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 7.1Balance details(408) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 7Annual carry-forward and encashment(328) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 9.1View and generate pay and benefit information(641) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.3Update personal information(655) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 8.5View company policy documentation(551) Ratings
Employees can review company handbook, and corporate policy documents.
- 5.8Employee recognition(186) Ratings
thank a team member
- 8.7View job history(480) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 1Tracking of all physical assets(1) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 7.2Report builder(464) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.5Pre-built reports(517) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 7.5Ability to combine HR data with external data(252) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 8.3New hire portal(542) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 7.7Manager tracking tools(328) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 6.5Corporate goal setting(72) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 6.3Individual goal setting(80) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 6.6Line-of sight-visibility(70) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 6.5Performance tracking(78) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 7Performance plans(128) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 7.2Performance improvement plans(125) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 7.1Review status tracking(120) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 8Review reminders(128) Ratings
System can generate reminders to ensure review completion timeliness.
- 7.2Multiple review frequency(3) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 8.2Candidate ranking(1) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 7Candidate search(57) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 6.5Candidate development(53) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 6.5Job Requisition Management(71) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 5.5Company Website Posting(1) Ratings
Software allows postings to be displayed on the company website
- 4.9Publish to Social Media(57) Ratings
Software provides ability to publish postings to social media sites
- 6.3Job Search Site Posting(71) Ratings
Software provides ability to publish postings to top job search sites
- 9.1Duplicate Candidate Prevention(1) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 6.6Applicant Tracking(75) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 6.6Notifications and Alerts(83) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is TriNet?
TriNet Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
Succession Planning Features
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
TriNet Integrations
TriNet Competitors
- ADP TotalSource
- OASIS
- Insperity
- Paychex PEO
TriNet Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(1123)Attribute Ratings
- 9.2Likelihood to Renew45 ratings
- 8.4Availability10 ratings
- 7.9Performance10 ratings
- 7.4Usability591 ratings
- 7.2Support Rating677 ratings
- 9Online Training5 ratings
- 8In-Person Training5 ratings
- 3.4Implementation Rating25 ratings
- 8.5Configurability9 ratings
- 8.4Product Scalability10 ratings
- 9Ease of integration6 ratings
- 7.9Vendor pre-sale10 ratings
- 9Vendor post-sale10 ratings
- 5Professional Services1 rating
Reviews
(526-550 of 696)TriNet - Making the HR portion of my responsibilities manageable
- Payroll - Easy to complete, always accurate and problem solving is always a breeze (when I input information incorrectly)
- Regulatory requirements - All personnel regulatory requirements are handled, we don't have to be experts in those areas (I-9s, employment law, compensation, etc). Someone is always available to ask and answer questions.
- Counseling and personnel management issues - TriNet is always a great source of information and guidance when dealing with those tough management decisions surrounding personnel management (hiring, firing, disciplinary and training as examples)
- New computer program is hard to navigate. Previous site (which is still available) was easier for me to navigate and I always found what I was looking for. This may be more of a user issue than a program issue though as I had a lot of experience with the old system and I'm still trying to learn the new one.
TriNet takes a lot of the management worry out of our daily work life. Staff has ready access to their information (payroll, employment forms, etc), no one on staff has to negotiate/find benefit options for our employees, payroll is simple, the entire hiring and termination administrative process is seamless.
TriNet offers training to management as well as supervisory staff in a variety of pertinent subjects. All training I have attended has been worthwhile and helpful as well as professionally conducted.
TriNet, worth your time and your money!
- TriNet provides great consistent communication of changes being made both within the system, and your company.
- The employee solution center is extremely helpful and provides great support for the team.
- Payroll can be a bit difficult to manage when making changes.
- Changes to employee profiles/work displays cant be difficult and slow to process.
Trinet is a perfect platform for a small to mid-size company!
- Onboarding process with new employees is very easy.
- Trinet does an excellent job of open enrollment each year along with producing cost reports of benefits.
- Human capital at Trinet is very helpful and knowledgeable.
- Feedback from employees regarding Trinet's new platform has been negative. Employees were very happy with old platform.
- When onboarding with Trinet, worker's compensation was not offered to our company.
- High turnover of human capital consultants.
TriNet for the teeny tiny
- Payroll--nary a snag.
- Provides benefits based on 300,000 people not just our 4--makes it affordable and we get much better benefits.
- Good customer service--love our rep Matthew!
- An administrator's handbook or cheat sheets would be grand (maybe there is one?). I had an employee go on maternity leave and I had no idea how to set that up in advance.
- As a new employee who'd never used TriNet, I didn't understand what I needed to do or how to get my benefit info to make decisions. A step-by-step guide for new hires would be helpful too.
- Would love to see how much vacation time my staff have--I can't seem to find that report now either.
If you have complicated staffing scenarios, technology averse staff or a very large organization with lots of turnover, this may not be the solution for you.
Good qualities, but room for improvement!
- Ease of Payroll reporting, deadlines, invoice notifications, etc.
- Appreciate the advance notice of holiday closings, reporting date changes, etc.
- The previous TriNet representative for my company provided outstanding customer service, and responded promptly to my requests for assistance, especially when I first began working for my company and TriNet was completely unfamiliar to me. After she accepted a promotion within Trinet, I must admit that the response time from my new representative has decreased dramatically, and I find myself very frustrated by that. She is always very polite, professional and apologetic, but it does not resolve the fact that a recent email inquiry went unanswered for over 10 days, even after I sent a second email, inquiring about the delay. Unacceptable in my opinion. I tried to access the information I needed from the website, (TriNet passport) but was unsuccessful, and thus, was forced to wait for her response. I understand that unexpected issues arise in the workplace, but there should be a protocol in place to continue to address client requests while TriNet works to resolve internal issues.
2. I feel the website, specifically the newly launched website, is not very user friendly. It does not easily highlight where to locate specific sections, and I am frustrated by its layout.
Great Option for HR Needs!
- Cost effective health-care options.
- Excellent support, very easy to get in touch with.
- Timely payroll.
- New online dashboard is buggy and missing functionality, needs work.
- Sometimes information is difficult to find and is stored in multiple places. It would be nice to have a single place in the online dashboard where all the relevant PDF info sheets reside.
- It would be nice if there was some sort of a live chat on the dashboard.
Take the guess work out of HR drudgery with TriNet
- Administrative HR type things like new hires, terminations.
- Benefits selection and pricing.
- Compliance and reliability.
- The dashboard software is a little bit buggy.
People Ops benefits from TriNet partnership with under 100 employees
- Automatic payroll for full-time salary employees.
- Dedicated Sr. Human Capital Consultant.
- Customer Support for employees, especially during the open enrollment period for benefits.
- Updates on policies and laws.
- New website needs to be faster, less back and forth from old system to new system.
TriNet provides small business with access to top benefits and HR administration, saving time and money
- Offers quality health insurance plans to select from. This is major benefit and a significant challenge for businesses to research and negotiate.
- Administers payroll seamlessly with all withholding and forms handled properly.
- Provides a framework of HR practices and policies so that time is not wastes reinventing the wheel.
- The online interface is difficult to navigate. It could be much more intuitive.
Review
- They respond to our questions.
- They correct problems.
- The site is user friendly.
- We've had glitches in the cloud options - mostly Expense.
TriNet HR Review
- Payroll is handled flawlessly.
- The benefits selection is very good. I have not received any complaints about the benefit options.
- The new web site is a bit cumbersome.
- It would be good to have more flexible customer reporting.
TriNet is Terrific!
- When I send an email to our Client Service Specialist I hear back very quickly. If she is not able to resolve my problem on the spot she follows up until it is resolved.
- We had a tricky HR matter and TriNet arranged a phone conference with an expert to help us resolve the matter, reducing risk to the organization.
- TriNet provided an Implementation Specialist who made sure we got up and running successfully.
- As much as I like TriNet I'm not a fan of the new Beta website. The old site was just fine. Fortunately, I can still link to it.
TriNet will hold your hand.
- Quick customer support is TriNet's strong side - whether it is through email or phone.
- All the headaches of quarterly and annual filings are gone - this is professionally handled by TriNet.
- Online reporting, onboarding of new employees, any employee changes are easy with the TriNet's platform.
- Recently TriNet has updated the online platform - the new design is wonderful but just like with any change it takes some time to get used to.
TriNet review from customer of 2 years
- Efficient, consistent execution of the core functions of managing payroll and HR compliance
- Great customer service from our HR and technical reps, who are very responsive and provide useful advice and/or technical solutions to our questions
- Relatively easy to access all necessary info and reports online
- We briefly had our technical support representative switched. The new person was not responsive or effective. Within two months, he had left the company and we had our original rep back, and have been very happy since.
- The new website interface is cleaner and nicer to look at, but it's a little more challenging to find some of the information or pages I am looking for. I may just need to spend some more time getting accustomed to it.
- Support is outstanding
- Benefits package rivals large companies
- TriNet doesn't receive commissions on our benefits so they are working in the best interests of the company.
- I would like to see them offer payroll budgeting software to assist the employer with budgeting.
- I would like to see improvements in their PTO tracking system. We currently don't use it.
TriNet is Great
- Signup and management of heath benefit options. Straight forward and easy
- Payroll administration - again, straight forward and easy
- Compliance with HR Rules & Regs. We have had to spend ZERO time on thinking about this; TriNet takes care of all of it for us
- Navigation and resources available on the employee website. I always have a difficult time trying to find out what my current coverage is, and what options are available to prospective employees. I would love to see a simple to navigate employee portal that shows clearly what options that employee selected, and links to easy to understand summaries of the options. Also would love to see a simple 'Kit' that could be shared with prospective employees to give them an idea of the breadth of coverages/services available to them.
TriNet Review
- TriNet's client service team is their best asset. They are for the most part very helpful and knowledgeable, and are willing to go the extra mile to assist with resolution of issues, whether initiated by TriNet or me. Gaby Lopez-Rizzo, Specialist, Client Services – Passport, is assigned to our account, and I have never dealt with a client service representative - in any industry - who is more knowledgeable and professional, and who truly cares about taking care of her clients.
- TriNet's CRM seems to work very well. No matter who I speak with, they can access my company's records almost instantly and answer my questions or resolve problems.
- Automated benefits enrollment, although there are occasional glitches, tends to work well and is relatively easy to navigate.
- Self service portal for employees also works well and is easy to work with. I rarely get questions from employees regarding information available on line.
- Complex issues that can't be handled at the CSR level and must be escalated to the various operating departments are, as a rule, not handled in a timely and proactive fashion. There are times when open issues continue for several weeks without resolution, and multiple follow-up calls are necessary.
- The Beta site recently released remains "buggy". It would be better to work out as many issues as possible before release. For example, last week I completed a simple status change, and the system accepted part of the information but failed to load other fields. My CSR had to complete the change for me.
- In general, for a company TriNet's size, report availability is underwhelming. The list of available reports has not changed materially in several years. Although most reports provide the ability to download to Excel, the download does not provide a user friendly means of organizing, sorting, and customizing the data. I would expect more customization options on the front end, and at least a download process that allows for easy manipulation in Excel. This is an area that needs a lot of work.
I don't see any real scenario where PEO services would not be appropriate.
No Surprises with TriNet
- Helps us to understand different state regulations in regards to compliance.
- Manages our payroll and necessary deductions.
- Works with our employees to address individual needs like short-term disability questions, healthcare benefits, and leave.
- I have issues with their website logging me out when I try to access the Payroll screen. This has only happened since switching to the new version.
- I would like to have the ability to remain logged in longer than 45 minutes.
Another exciting survey! :)
- Affordable Insurance Rates for employees - with good options for providers
- Excellent Customer Service
- Payroll processing, state taxes, etc are all handled by TriNet
- Email delivery of Payroll reports would be great! If I didn't have to go in and get them, it would save me time.
Simple HR Solution for Small Businesses
- Ease of use
- Accessible and responsive staff
- Alerts me of necessary actions
- Payroll reporting function
TriNet review
- They are always there to answer questions.
- If our rep. is not available there is someone that will answer our questions in their absence.
- Our employees have full access to talk to someone to help them.
- I can say that I did like entering "Special payroll" before the new system was updated. That has been taken away now.
HR at its best!!!
- They manage payroll well.
- They keep on top of regulatory issues that could affect your business.
- They offer benefits at a fair cost with out significant increases.
- They are always available to assist with any issues our agency may have related to employees.
- They need to look at their rate scale and how they increase their rates annually.
TriNet works
- Assist me with HR situations.
- Ease to process payroll and access reports.
- Ease to review employee statements, PTO balances and the myriad of inquiries I need to review.
- I have received feedback from the employees that there are long wait times when accessing the Solution Center. There appears to be resistance when it's necessary to contact the dept.
- The process to understand their health care options seems to be a bit challenging. Given I am a part time employee, I have not used this portion of the website, therefore I am conveying the input from our employees.
A solid and reliable product.
- TriNet is a great solution for compliance, payroll and benefits.
- TriNet is responsive and trustworthy.
- TriNet creates cost savings for our company.
- TriNet's user interface could be more modern.
- TriNet's client reps are inconsistent. Some are fantastic, others are not.
TriNet Review
- Their support from 9am-5pm Monday-Friday is second to none.
- They have great benefits.
- They file all required legal documents and take that headache away from us.
- Being available 24/7.
- Help demo how to use their portal better, always tough to navigate.
- Trying to get requested items back to us in a shorter period of time.