Reviews (26-50 of 98)
- A/B Testing. The tool is very advanced and the editor allows you to make live changes to the existing website
- Heatmaps. We love to see where people click the most and which CTAs trigger the most conversion
- Funnels and Goals. You get clear details of what steps people take to reach the end goal
- The recordings feature. It's practically useless. You have so many videos to go through to actually identify what is happening that it's a waste of time.
- Very powerful heatmaps and scrollmaps.
- Great screen recording with segmentation capabilities.
- Point and click interfaces for heatmaps. No need to use manual selectors or code.
- Usability. There's so much to take in and what feels like a steep learning curve.
- Performance. The app feels really clunky and slow.
- An inexpensive product allows small teams with limited budgets support the business with A/B testing, which is considered by some as a nice to have.
- Very easy to deploy and use.
- Visitor analysis tools give us more options for qualitative analysis.
- I think some of the automated reporting could be more intuitive.
Lots of potential, but the confusing UI, data anomalies, and confusing support interactions made us switch to another tool
- Fairly inexpensive for the suite of conversion optimization tools
- UI is confusing and there is not enough help tips (or they are poorly written) to denote what each setting or metric actually does/is.
- Support is provided by obviously non-native English speakers and we had a hard time getting each support rep to understand what we were asking, which was typically a question about what something within the platform (setting/metric) actually means.
- Statistics engine underlying result data is not explained well and often doesn't line up with other conversion tracking applications (by a large margin).
- Form analysis feature, which is something that we really wanted, doesn't work natively with Marketo forms without significant custom development.
- VWO uses sampling on the overall goal tracking, despite us explicitly negotiating a visitor/session quota price point so that we could track everything on our website. This was one of the most frustrating parts of using VWO--we couldn't trust the accuracy of the data for our overall goal tracking due to this sampling issue because it was wildly different from our actual conversions as tracked in our application.
- Heatmaps automatically on all pages of the website
- A/B testing quick/small changes on a page and see the results in term of form filled or button clicks
- Split URLs for bigger A/B tests where we test some brand new designs
- Targeting specifics users (new visitors, mobile users) for some A/B tests
- The hypothesis part where we need to enter the hypotheses before doing A/B test seems to be useless in our case, as we do that more outside of VWO and don't really see the added value of that to be inside the software
- The sampling of recording/heatmap seems to sometimes be pretty low for automatic recording, and the fact that we need to explicitly ask for one page to be tracked with more sample is sometimes a bit irritating
- AB testing
- Removing Outliers from the data and provide actionable insights
- Provide lots of options as a filter to target a specific audience set
- Heatmap and Visual recording of all the test
- Provide a Mobile app or an improved version of Mobile web.
- Send alerts of any actionable results happening on my AB test
- Algorithm to sample and remove outlier needs a lot of improvement
VWO isn't perfect, but it is a great tool if your organization is looking to get its feet wet with Conversion Rate Optimization. They are developing great tools and features, as well as providing a library of testing ideas and case studies in case you're having trouble thinking of what to test.
Their results reporting isn't iron-clad, but for many efforts it's good enough. I personally am not a big fan of how "confident" they are in their declaring winners - I've seen tests where one day it says a variation is a winner at 100% confidence, then the next day that's down to 81% (think about that for a second).
However, for most new testers, it's a great tool and definitely a lot easier to use than a tool like Google Optimize.
The price point is very reasonable as well, making it accessible to companies of all sizes.
- Easy Set Up
- Easy Modifications
- Fantastic Support
- With cons - keep in mind it may be we are just not aware of functionality. I would say targeting segments could be better
- Better flexibility with 3P design integrations (to test their effectiveness)
- Being able to see test elements in various screen sizes
Easy to use, great support staff. The platform has a slight learning curve but is a welcome and necessary tool for anyone who wants to expand their marketing operations to include A/B testing and site analytic functionality.
- Calculates test duration - VWO instantly calculates the duration your test will need to produce a significant result based on the level of certainty you require.
- Editor - The page editor is very useful for making simple edits to use for A/B tests. It makes the job of editing HTML very easy with no technical expertise needed.
- Reporting - real-time reports for test are kept very simple and are very easy to understand.
- Mandatory hypotheses - VWO recently made it mandatory to add a hypothesis to each test. I dislike the structure I am given to write each hypothesis so I simple fill it empty text.
- Amazing and fast support team
- Easy to use and very flexible solution for split testing
- Well structured reports
- Heatmaps looks really appealing even though we didn't use them
- An option to load and send split testing data via APIs on front end would be appreciated
- Visual editor for A/B testing is really solid, especially if your site is fairly static. It gets a bit tougher when you have very dynamic content but it's still much easier than having our dev team make two versions of a page and try and split traffic.
- Recordings and Heatmaps are invaluable assets for figuring out how well certain pages are working. While they don't replace standard user testing they can supplement it very well and reinforce your position to make a design change.
- Support has been fairly quick to resolve rather complex issues, even with a bit of a language barrier a lot of the time. Discussing technical challenges over chat is not easy but I can usually get these difficult challenges ironed out in a day or so.
- I don't really use the "plan" features much. They seemed nice at first but they are too slow and cumbersome to use in practicality. I don't like being forced to use it to do testing.
- Goal tracking seems limited. I'd love to be able to use advanced e-commerce goals (like how many people bought a specific product) for my test but have to use overall revenue and 3rd party tracking like GA to fill in the gaps.
- Dynamic content is really hard to edit. Anything built on a modern JS framework is hard because manipulating multiple states on the same page starts to get really complex. There's a lot of workarounds, and I haven't found a better solution, but it's not as easy as point and click if you have something more complex than a static site.
It allows us to make business decisions around the wording of text that's shown, or the user experience around a new UI.
- General overview of which test variation is doing better
- Simple A/B and Split URL tests
- Simple testing mechanics (e.g. blanking the page before simple tests are run like with the WYSIWYG editor)
- UI/UX for finding certain options are confusing. Even having used the tool for a bit, can't remember where certain editing options are .
- Bugs with the visual editor and preview mode (having to refresh the page until it works)
- More complicated tests (which may involve mechanics specific to certain companies)
Simple tests like hiding and showing a button, text, etc.
Adding text onto the page
Changing the color of things
Split tests where the whole page can change
Want a smarter visual editor (e.g. we can change the layout and the test would still work, by class or id selectors)
- Heat maps
- Easy set up of A/B tests
- Easy implementation of the tool
- Last time I wanted to add a B-variant in a A/B-test on our homepage. I changed the existing content (that was separated in two columns), but in the preview it kept showing elements I already deleted. In the end I decided to skip this test, because I couldn't find a solution.
- Integration of Google Analytics can be more easy, so I can easily use my existing measurement goals for example.
- Exporting of the made heat maps into images.
If you use an iframe, in our case it will not be tracked. Probably if you add the VWO code in the iframe, but it is something you should be aware of.
- Live previews of changes as you make them
- Direct HTML access or a simple UI, as needed
- Google Analytics integration
- The first-party analytics are harder to use than the Google Analytics integration and show more inconsistent results - would be nice if these were improved
- The web editor is sometimes slow to load or reflect changes, and occasionally locks up
- Preview screenshots seem to be spliced together, so they often show multiple instances of the site header spaced down the page
- A/B testing in a way that does not require changes to the website instance itself.
- Heatmap testing with minimal negative impact on load times and performance.
- Specific user recordings for more information when desired.
- Ability to direct test traffic to specific user types, devices, IP addresses allows easier test previewing and allows you to direct relevant traffic to the tests.
- It is easy to set up new sub-accounts and sub-users so relevant people can view relevant accounts.
- Ability to send preview links and QR codes of test variations.
- The idea of having heatmaps with test variations are great. However, I find the VWO heatmaps largely unreliable, and don't show much data.
- The previews links are really important so we can send our tests to clients before setting them live. However, they are really unreliable and are quite difficult for clients to use. You have to ensure the client clears their cookies and views the test in incognito, which is fine, but even after doing this it does not always work.
- Building tests can be quite awkward as the code editors are overlaid over the view of the page, so you can't instantly see what the changes to the code do to the page -- you have to close the code editor, then select to correct variation. If you then find something isn't right, you find yourself repeating this a lot.
- Very communicative.
- They come up with great ideas on their own.
- Easy tools.
- Great reporting.
- They try to push their ideas on you instead of learning your brand.
- Time zone differences (based in India) make it difficult at times.
- We got some great insights and could fix some issues by watching the VWO's recordings.
- It's great that A/B tests can be paused and changed. In Google Optimize, we were struggling when we needed to add some minor changes while a test was running.
- We love Smart Decisions. It's a time saver and helps whenever we aren't sure if should keep a test running or not.
- A bit pricey
- We had a few problems when we set up tracking codes - support helped us and everything works flawlessly now
- You have the ability to have heatmaps recorded on any A/B or Split URL test, allowing you to investigate where users are concentrating most of their time within a control or variation.
- VWO's ability to allow custom conversion tags to be placed and triggered on the website allows for more robust conversion tracking.
- VWO's UI is very easy to use and navigate allowing users who are not familiar with coding the ability to test a website without the need of a developer in most cases.
- Creating more technical documentation in the library, not just high level information. Example would be documentation on how you can run a test on your internal network before having a test go live.
- Organization and management of multiple A/B tests paused or running at once is very well laid out and intuitive.
- Heatmaps have provided a huge amount of actionable data in focused testing areas.
- A/B test overview data is very easy to make inferences from because of its simple and visually outstanding presentation.
- The Chrome extension tends to have issues loading Heatmaps. It's not uncommon to go to a Heatmaps page and have to refresh the page at least once in order for the extension to load correctly.
- The visual editor for making variations for A/B tests feels clunky and often doesn't appear in the final version (previewing the variation as a page on its own) as it does in the editor. At times the undo button has caused erratic behavior such as duplicating or "redoing" several of the same action at once rather than stepping backward.
- Overall, if there were any way to decrease the amount of time that the Chrome extension takes to load, I could see workflow across several areas being greatly improved.
- Visitor segmentation. There is a good amount of metrics that can be used to target those visitors you desire.
- Estimation service. The provided results sometimes look strange. It is hard to figure out if the estimated run-time of a test is a result of a buggy calculation or you simply put in the wrong numbers for calculation.
- Allows for easy split URL testing and goal tracking through an intuitive user interface
- Provides easy to interpret analytics and graphs on all the various research and testing components that the VWO platform offers
- Includes a research component which tracks a subset of overall visitors which helps us decide what to test and why
- The VWO team is very knowledgable and provides excellent customer support
- Really easy to implement and start testing with their tracking code
- Setting testing parameters can be confusing sometimes (or I just have no idea what I'm doing)
- Billing and upgrading your account can be challenging, although it seems like they are figuring it out with the latest release of their platform
VWO Scorecard Summary
Feature Scorecard Summary
VWO is an A/B testing and conversion optimization platform that enables growing businesses to conduct qualitative and quantitative visitor research, build an experimentation roadmap and run continuous experiments on their digital properties.
With its 5 capabilities Plan, Track, Test, Analyze, and Target, it brings the entire CRO (conversion rate optimization) process at one place. VWO helps online businesses follow the process- and data-driven conversion optimization to boost their conversion rates.
With features like heatmaps, surveys, visitor recordings, and others, VWO enables businesses to develop an in-depth understanding of on-site visitor behavior. VWO facilitates conducting research-driven A/B testing to optimize web experience across desktop, mobile, and other devices, to deliver a unique experience based on visitor preferences.
According to the vendor, VWO has helped more than 4,500 brands across the globe to run over 600,000 experiments to date. VWO’s global customer base includes brands like Vodafone, Samsung, Toyota, and eBay.
|TESTING||Get a Demo||The classic VWO A/B testing solution|
|CONVERSION OPTIMIZATION||Get a Demo||The all-in-one platform for all your optimization needs|
|ENTERPRISE||Get a Demo||Customized solution with advanced AB testing and conversion optimization capabilities|
For any additional information about pricing and plans, visit https://vwo.com/pricing/
VWO Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
VWO Technical Details