Best solution for virtual meetings.
I used Zoom for all the official meetings. Basically Zoom is the solution for virtual office setup. The main challenge was to connect …
Starting at $5 per month per license
View PricingOverview
What is Zoom Workplace?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Desktop sharing (703)8.282%
- Meeting initiation (691)8.080%
- High quality audio (708)7.777%
- High quality video (710)7.676%
Reviewer Pros & Cons
Video Reviews
18 videos
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
Pricing
Add-On Zoom Translated Captions
$5
Cloud
per month per license
Add-On - Zoom Whiteboard
$24.90
Cloud
per year
Pro
$149.90
Cloud
per year per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Zoom Workplace?
Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities woven throughout. It is designed to streamline communications with AI-powered tools that work together through solutions like Meetings, Team Chat, Phone, Mail & Calendar, and Scheduler. A chat can be elevated to a meeting or phone call to get to a resolution faster, and the solution drives productivity with products that are built for modern work through solutions like Whiteboard, Clips, Notes, Surveys, and Docs.
To optimize office experiences and hybrid work collaboration it includes workspace solutions like Rooms, Workspace Reservation, Visitor Management, and Digital Signage. The Workspaces tab can be used to reserve a desk with Workspace Reservation, prepare for a client visit with Visitor Management, or finding the workstation with its wayfinding feature.
Zoom Workplace Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Workplace Videos
Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Zoom Workplace Integrations
Zoom Workplace Competitors
Zoom Workplace Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
| Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
| Supported Languages | English |
Zoom Workplace Downloadables
Frequently Asked Questions
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
Reviewers rate Call recording highest, with a score of 8.3.
The most common users of Zoom Workplace are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(5186)Attribute Ratings
Reviews
(651-675 of 735)Companies can't remove reviews or game the system. Here's why
October 17, 2017
Zoom Made Video Conferences Great Again!
We use Zoom across our company; some users have the free version, some users have the paid version. If we have people who go on long online meetings, we get them a paid account so they won't be kicked out of their session after 45 minutes. Zoom is used for remote client meetings, which require screen sharing, passing the control of screen, and recording the online meeting.
- Connecting and testing sound (microphone test included) are super simple unlike its competitors; where you can't test a mic and will find out after connecting that people can't hear you.
- The screensharing and passing the control to someone else is super simple.
- Zoom is great for recording meetings. I've worked with other platforms where the recorded material is either in a non-generic format, or it has to be recorded on the cloud and you'll run out of space sooner rather than later. Zoom gives you some options: sound only, with video. Then you can choose to record it on your laptop or keep it in the cloud. I've had meetings for an hour and was able to easily send sound only ma4 files via email to participants who couldn't attend. It's very user-friendly.
- If you aren't logged into your account and you are hosting a meeting, when you follow the link to join the meeting, the system says: wait for the host to start the meeting. A simple link that says "if you are the host, login here" would save a lot of hassle and panic if you're late to your own meeting.
October 17, 2017
Great for face-to-face collaboration!
Zoom is being used across the organization of around 20 people. Our team and clients are often distributed across the country/world and we run a lot of meetings on the phone. If possible we like to do meetings face-to-face so Zoom allows us to do that when we can't physically be there.
- I like the way that Zoom allows you to see the faces of all the people in tiles during the call and you have the flexibility to minimize them and change the view.
- As well as video you can also share the screen which is particularly helpful to remote meetings where you are presenting with a slide deck.
- Setting up a meeting in Zoom is self-explanatory, so it makes it easy for new team members to get started in the tool
- You have to download a program to start using Zoom which is a little annoying if I am using a different computer and I don't factor this in before trying to start a meeting.
- It's hard to use on a phone if you haven't downloaded the app and got everything set up properly.
- I wish they offered an option where you didn't have a conference meeting ID the way uber conference does, it would make dial in much faster.
October 03, 2017
Zoom's Great. Intuitive and Easy to Launch and Meet.
Zoom is being used across the organization both internal facing and external facing conversations to conduct collaborative meetings. It solves problems of sharing presentations and recorded meetings, collaborative ideation, company updates and allows our sales teams to conduct demonstrations with high definition Audio/Video. We reduce the reliance upon projectors and it allows for multiple tools and processes to be consolidated under Zoom.
- Zoom can activate at the click of a button or upon entering a conference room. This relives some of the frustrations of calling through conference phones and simulaneously use of multiple screens and projectors. It is all in one upon launch.
- You can create internal meetings on the fly using the room selector or join meetings in progress that are scheduled. Again eliminates issues with calendaring and allows for more participation as you do not have to search your inbox and open up multiple screens.
- From a client or customer or prospect facing perspective you can share screens, demo, and record presentations all with a few clicks. Very intuitive.
- It enforces participation and attention to detail as you can see who is not paying attention or body language when you have the video/webcam/conf room camera open.
- Launch with Video On Default. When you are presenting to external clients or customers and if they are not aware of Zoom, default settings launch Video. Creates some confusion at the onset of calls/meetings. A Message within the Meeting Invite - Join Conf Call. Join Conf Call and Video Links could solve some of this and still allow for attendees to join screen shares or presentations through a redundant step.
- Echo and Microphone Feedback and Reverberation. Plain and simple.
- Pushing down updates through the admin with how to's for distributed teams and remote offices. When you have an admin 3000 miles away off hours and the equipment needs an update and the hardware needs to be reset, a further level of communication needs to happen by both Zoom to Account Admin to remote or field and redundant from Zoom to remote or field users. Keeps everything working and reduces resources and helpdesk calls and improves customer satisfaction. Expecting something to just work downstream . and putting it on an Admin to re-communicate updates, could jeopardize a half day of conference calls.
- Launching computer audio vs dial in or web based teleconferencing equipment. Computer Audio aka Laptop Mics and Speakers have terrible audio profiles. When you want high def audio in a home theater, you do not rely on the TVs speakers. You buy Bose, Sonos, etc. It needs to be communicated that some defaults use the computer audio which is sub-par for the others participating in a conference or meeting. Helping users of Zoom to use preferred or dedicated conference equipment lessens the impact of poor audio due to a laptops speakers or microphone. If you have to use a computer speaker and audio, it is what it is.
September 25, 2017
Zoom Right By
I have dozens of clients, each with their own preferences for conference tools. Zoom is just one more nameless entrant in this very full space. When clients send me Zoom invites I use it. Otherwise it is not even on my radar.
September 21, 2017
The best in the market
My team uses Zoom for all our online meetings now. We very often have meetings with clients online, and were looking for a simple, effective, professional system to use that would deliver high quality calls (both voice and video) and was easy to use for our clients, so they could get set up quickly on the meetings.
- High quality video and voice calls
- Easy to use and set up
- Not really any
September 20, 2017
Why Zoom is the future of business connecting
Zoom was being used for several reasons. Mainly as our inter-office communication tool, team communication tool and also as our mass "one-to-many" training we gave customers. We would have anywhere from 1 - 5 presenters presenting to as many as 300+ persons in a training session at one time. It was used throughout our organizations and many of our partners and vendors wanted to utilize it, so much so that we brought most training in house and would host them on our Zoom platform.
- The immediate chat to video call was used heavily in times when a chat needed to be something more. I think during budgeting where a routine question becomes a cross departmental discussion is a perfect example of how quickly and seamlessly that could be spun-up.
- The Zoom Webinar platform is so robust that we started to use it to replace our regional training, saved time and effort and saved customer their travel budget by hosting day-long training with multiple break-out sessions intermingled with general sessions, all on one platform.
- As an administrator it was easy to manage users, see realtime data on usage, capture issues, and ensure policies were being followed.
- We had a technical glitch during a meeting where we were booted out of the conference room. IT was a fairly important meeting to have that happen in. We got technical support but it took weeks to find the issue, and required our telecom tech support as well. It was never fully resolved and while it never happened again, it did lesson some leaders belief in Zooms reliability. The glitch never happened again though.
- Account rep kept pushing the Zoom Room and we made it clear we did not want to go in that direction, that became annoying.
September 19, 2017
Web conferencing made easy
Zoom is used across the organization for internal communication and collaboration and external client meetings/presentations.
- Easy to start/schedule and log on/dial into a meeting.
- When external users click on link, they are quickly added to meeting. Time is saved by not waiting to download software or, even worse, unable to join the presentation.
- Screen sharing and changing presenters is very intuitive and seamless to avoid unnecessary pauses and delays in the meeting.
- Nothing comes to mind at the moment. Very easy to use and use it several times a day.
September 01, 2017
Why Zoom was the right video conferencing platform for our organization
Zoom has made it easier for our organization to interact with the outside world. It works across all major platforms and is very user-friendly. The latter is particularly important to us. Many of our challenges were related to people outside of the organization using our video conferencing platform and having technical difficulties.
- Audio control is great. We can quickly and easily ensure that participants are not talking over one another. We can also take care of rogue microphones much more quickly.
- The user interface is very clean and intuitive. Someone using it for the first time can easily navigate it with little or no assistance.
- Zoom runs on all major platforms (including Android, iOS, and Linux). Having a solution that does not exclude users based on their OS or device type is a requirement.
- I have occasionally had an issue with the Zoom plug-in for Microsoft Outlook. It's a great feature; very useful for scheduling video chats. However, it has occasionally needed to be disabled. This was a while ago, so they may have already fixed this issue.
August 11, 2017
Excellent way to collaborate!
We use Zoom for webinars and other events where we connect media with research institutions. We also use it to keep our international remote team connected. It is being used across the whole organization in different departments. We wanted to offer webinars and bring people together, and Zoom is a great tool.
- Excellent customer service. Their team is always responsive and attentive.
- Very easy to use and aims to think ahead offering different ways to join the meeting (phone, smartphone, PC, tablet).
- Very intuitive and non-tech people friendly.
- We would like to have a report of all the hours per account
- Ability to add the personal Zoom room as a contact and be able to join in one click in the same room
- Having the opportunity to add or remove sounds from alerts in the chat
August 04, 2017
Zoom Meetings Fly
Zoom is used for all of our web meetings both customer facing and internally to connect our East and West teams. Zoom is lightweight and always works. The cost is cheaper than using WebEx or GoToMeeting.
- Lightweight platform
- Great quality audio
- Webinar page setup
- Ease of use
August 02, 2017
Moving from Webex to Zoom
We use Zoom for group meetings, especially monthly staff meetings which involve staff all around the globe. We have around 200 core employees spread over 5 continents. It enables us to interact in a more visual manner with remote staff and is also lighter than WebEx from a broadband perspective.
- Visual contact with remote meeting participants
- Light use of broadband/wifi
- Visual wall of meeting participants
- The connection sometimes lags or freezes
- It's obviously reliant on people having webcams
- The wall of participants can only accommodate a fixed number of screens
August 01, 2017
Zoom - a great web conferencing platform
Our entire organization uses Zoom for web conferencing, both internally and with clients. Many departments use Zoom for regular internal meetings where there are remote employees. It is also used with the video conferencing system in our meeting rooms for larger group meetings. We needed a more reliable web conferencing platform so we could integrate with other tools/systems and provide both VoIP and phone audio options to users.
- The user interface is easy to use and work with.
- The scheduling feature is simple and easily syncs with your preferred calendar tool.
- Multiple audio options and video quality is great.
- Integrating with Marketo to host webinars is a pain.
- Some of the default settings are unexpected and may cause some on-boarding issues.
July 28, 2017
Zoom: Easy to Use, Easy to Connect
We schedule all of our client meetings and internal meetings using Zoom Software. It is integrated into Gmail (our primary email service) as well as Google calendar. The zoom plugin allows for easy dial in information to be placed in a calendar invite. It's pretty simple!
- Ease of Use
- Integrations with Slack, Gmail and GCal
- Stability
- International Phone Numbers are complicated and not varied
- Initial Learning Curve
I used Zoom in my previous position as a freelance social media consultant, and when I moved into my current role, I introduced Zoom to the school where I work. We have used it for parent education webinars and for video conferencing. On the parent ed side, it helps us offer high-quality programming that parents can access from home without the hassle of having to find child care. On the conferencing side, it helps us collaborate with our colleagues on our sister campus 40 miles away.
- Great connectivity and clarity of video and sound
- User-friendly interface
- Easy screen-sharing
- Sometimes the log-in process can be confusing for new users
July 27, 2017
Zoom - easy video conferencing anyone can use
Our entire organization uses Zoom - mainly for meetings with outside clients, but also for group meetings including remote employees. I have found that out of all of the video conferencing services I've used - Zoom is the easiest for people with no knowledge of it to install and use. It only takes a few minutes to set up - and we have only had a handful of technology-troubled people find issue with it.
- Easy to install and use
- Very quick log on and access into video conferences
- Screen sharing and casting abilities are great
- You have to download - cannot sync straight from web
- Can only hold a few dozen people before you have to buy for larger quantity
- Sometimes shaky connection
Zoom is a smooth and great-working video conference solution for companies that exceed 300 or so employees. Having previously used BlueJeans, I can tell you this is far superior in usability and the ability to have company meetings without the need for IT interception or finagling. Zoom is also embedded into calendars to allow for easy meet scheduling.
- Expands screen-only sharing and makes video conferencing that much easier
- Zoom link for everyone
- Mute all
- Needs to allow users to trigger screen share for others (nice to have)
- Interface a little confusing
- Requires a bit of tech savviness for first timers
June 20, 2017
Use Zoom for easy collaboration across the Global
Zoom has been used for our inter-departmental meetings. It is a great collaborative tool and helps us interact better when we can see and talk to each of the participants. It has also helped us to take a call at anytime anywhere without having to look for a phone or cell phone. It has immensely helped me during my work from home days when I can easily set-up calls and be part of the discussion.
- Video and audio call
- Desktop share
- Easy access and set up
- Clear connection
- I wish the video didn't turn on automatically at the start of a call.
June 07, 2017
Best of the 4 Solutions I've Tried
Zoom is the most recent web meeting product that we've turned to after reviewing/vetting/using three different solutions over the past 2 years, and we've found Zoom to be our favorite. Amongst the other products we either subscribed for or tested were JoinMe and UberConference - and at a previous company, I used GoToMeeting for over a year as well. Overall, we feel Zoom to be the superior product in the web meeting space.
We use Zoom throughout our organization and for different roles; sales, customer success, and marketing all use Zoom (though marketing uses Zoom for their webinar functionality predominantly, and that has served us quite well).
We use Zoom throughout our organization and for different roles; sales, customer success, and marketing all use Zoom (though marketing uses Zoom for their webinar functionality predominantly, and that has served us quite well).
- Zoom has been the most stable of the solutions we've tested - our sales team operates globally, and with solution like JoinMe and UberConference (smaller companies, to be fair), we've just had major issues. Zoom has been the most stable of the products we've used by far; I feel it is on par if not superior to the reliability/quality of GoToMeeting, and much more established product in the space.
- Zoom does a superb job of giving control to the presenter - the presenter has numerous options available to them, beyond simply sharing their screen. It's easy to mute someone else's microphone when feedback occurs, or to share control/hosting rights with others. You can even lock a meeting to prevent others from joining prematurely.
- Lastly, Zoom offers reliable recording, something that UberConference specifically lacked and what caused us to ultimately migrate to Zoom. It's clean, simple, and works exactly as expected.
- Video on by default - Zoom assumes that by default, you want to connect with your webcam. It assumes that those calling in/using Zoom for the first time want to do so as well. It has created some embarrassing situations for some who weren't aware their cameras were on by default. This has to be turned off by a setting.
- Heavier footprint - you can't use the Zoom service for screensharing without downloading something. That was one of the best things we found that UberConference had going for it, since it didn't require a download. Occasionally, those we work with are prohibited from downloading new software like this, so we're out of luck to meet with them unless they have their own preferred/approved solution. This is definitely an occasional irritant.
- Requires Internet/Data Connection - without paying to upgrade for a personal conference line, you must "start" a Zoom meeting in order for participants to be able to call in... there is no bridge that exists that attendees can simply dial into and be good to go, without a host first "starting" a meeting, which requires either an internet connection to do so via a laptop or a data connection to do so via a phone. This has been surprisingly frustrating, and upgrading to a personal conference line was prohibitively expensive.
May 22, 2017
Zoom is awesome!
We are using Zoom across the organization. It's easy to use and they provide great support if there are any issues. Bonus, they fit your conference rooms with cameras and sound for optimal video calls! It's also easy for our customers!
- Plugin integrates well with calendars.
- Easy for customers to use, outside of our organization.
- Easy video chats.
- Straightforward interface.
- Have to stop sharing your screen to allow someone else to share.
- Auto set to show video. Not always ideal with external vendors as the default.
May 18, 2017
Zoom is great for teams!
Zoom is used to conduct office hours with students and for very large team meetings. It is primarily used by members of the class team but also by marketing to record webinars. It's also used for the monthly team meeting of 30+ attendees.
The class team started using it for students when Google Hangouts failed and the class team will switch to using Zoom for team meetings in the near future.
The class team started using it for students when Google Hangouts failed and the class team will switch to using Zoom for team meetings in the near future.
- Reliable connection.
- Easy to get started. Host shows up and attendees join via link provided.
- Great that you can share your screen and still have your face visible for attendees.
- It's very cumbersome that you have to download an app in order to use Zoom.
- It's hard to switch between multiple Zoom accounts
May 04, 2017
It doesn't get much better than this.
Score 10 out of 10
Vetted Review
Verified User
We are primarily using Zoom for meeting clients and partners outside of the organisation, but all of our internal meetings (which are fewer than our external) are hosted using the Zoom platform.
Zoom makes it simple to have high quality video conferencing on any device, without having to train the end user on how to use the platform – since it is so easy to use.
Zoom makes it simple to have high quality video conferencing on any device, without having to train the end user on how to use the platform – since it is so easy to use.
- High Quality of Video, Audio, and Screen Sharing
- Ease of use by end users
- Ease of Implementation by IT
- Clean and simple UI and UX
- Would be great if they had the ability to securely sign documents within their platform
May 01, 2017
Zoom - Straight forward!
My organization has development and IT operations staff between 3 different remote offices, as well as several users who work from home. We use the agile methodology with one of the core tenants being that there is a daily standup with all team members attending. Zoom is the communications service of choice that allows for distributed teams to collaborate using open standards protocols on hardware with multiple monitors to show both the attendees, a presentation and still hear audio. For users who don't have a reliable internet connection, phone dial-in for a meeting is also available. Zoom is primarily used by the IT group but is also gaining traction with the executives, HR and legal teams who also sometimes require the use of remote communications.
- Service quality. If you have a sufficiently fast, reliable internet connection, the Zoom video conference service is rock solid.
- Ease of use of the "Zoom Rooms". Users just click a button on an IPad mounted on the wall, and the Zoom hardware initiates the call.
- Use of open-standards based technology. Zoom can be used with Polycom hardware, Zoom Rooms, Cisco, Lifesize hardware, etc.
- Zoom rooms do not support calling outside of the Zoom network.
- Unable to disable some services. We don't use the Zoom chat (there are better alternatives out there), but you can't completely disable it.
- No automatic updates on the Zoom desktop client. You have to remember to go in and check the software for updates.
April 24, 2017
Switch to Zoom ASAP
Our whole company uses Zoom for meetings, which is especially important since our employees are spread out through the country and across the Atlantic. This addresses the major issue of communication between different departments and offices, and its ease of use makes it well worth it for us. Zoom is the best product of its type that we've used so far.
- Ease of use and quality of the stream
- Connectivity is smooth
- A large number of people can join at once without any issues
- The audio quality could be improved
I use it to conduct video meetings and training sessions with my clients using the both the remote control functions and video screen sharing functions of the software.
- Video Meetings, easy to use, lots of options
- Ability to use custom backdrops via a "green screen"
- Quick easy meetings, either scheduled or on the fly
- Remote Control of other computers for doing remote support seems like a bit of an afterthought
April 13, 2017
Zoom helps streamline sales
Score 9 out of 10
Vetted Review
Verified User
Zoom is being used in 2 different capacities for NumberCruncher.com. The first is for our daily product demo's of all orders, where new users are able to register and attend any of our 4 different live product demo's. Each demo is of the same software, but focused on a specific industry. The other avenue it's being used for is our weekly training Q & A Webinars, where current users can login with our trainer and ask any questions they may have on the All Orders software
- Connection Speed
- Usability
- Support
- Reporting
- Webinar controls