If you use contracts or submit proposals in your business or personal enterprise, there is no question that you need an electronic signature platform to speed things up and keep terms consistent. eSignature tools like DocuSign can benefit all departments that touch contracts, from sales to HR.
Some of the practical benefits of any eSignature solution include:
- Making the signature process easier for signees, whether they’re new clients or new hires
- Ensures quick turnaround on contracts and other important documents
- Integrates with your other business tools using an API
- Saves time and effort by automatically sending/returning contracts
- Avoids the ink and paper needed for a ‘wet’ signature (go green!)
DocuSign is one of the more popular eSignature solutions – but it’s not the only one! TrustRadius features user reviews of several electronic signature products. Some are simpler than DocuSign, while others are much more robust contract management suites.
In this post, we present four DocuSign alternatives to consider for your business.
While Adobe eSign Services (formerly EchoSign) and RightSignature might be the most obvious alternatives to DocuSign, we’ve decided to focus on some of the less often considered or less widely used tools. The list includes four eSignature tools with a TR Score of 8.0 or higher and at least two recent reviews on TrustRadius.
Checking out reviews from other users like you with similar needs can give you a jump start on figuring out which solution will work best in your setting.
The Pros & Cons of DocuSign
First things first: what’s the deal with DocuSign?
According to DocuSign reviews on TrustRadius, some of the product’s benefits include:
- Reduced cycle time for contracts, particularly when multiple parties are involved
- Effective encryption for important documents and signatures
- Mobile functionality for signing documents on the go
- Multi-language support
- Dropbox integration (and other third-party integrations)
- Easy to use UI
- Support for multiple document formats and technologies
- Authentication, auditing, encryption and other security features
On the negative side, no software will be the perfect solution for everyone. According to DocuSign users, the platform has a few potential drawbacks as well:
- The API leaves room for improvement. Implementation in a live environment is different than the sandbox.
- A relatively low cap on contracts. Once you hit the limit, the sales team looks for an opportunity to upsell you.
- There is a limitation in the subscription model. Some users would prefer a one-time licensing fee.
- There is lack of compliance with government standards like FIPS 140, smart-card authentication, Common Criteria evaluation, etc.
- Functionality is limited for creating copies, editing documents, etc.
Common Themes of Reviewers
Overall, you’ll see a range of feedback, the good and the bad, from authenticated DocuSign users on TrustRadius. Some reviewers focus on the usefulness of eSignature software in general, and others focus in on how DocuSign addresses their specific needs.
One account executive makes a clear case for integrating electronic signatures into your business process:
“If you use contracts in your business you need to use e-signatures. It makes it so easy to organize people who sign. Documents don’t get lost and clients can sign at their convenience.”
~ Andrew Zockoll | Account Executive | Marketing Mavens
Another DocuSign user highlights the importance of knowing what you are getting into when selecting an eSignature solution:
“Have a plan going in to it – know what you are going to use it for so you can price the contract accordingly and ensure your third party vendors have integration.”
~ Erick LeMay | Enterprise Solutions Manager | Royal Credit Union
Finally, one verified DocuSign user has some advice for you — to make sure you research alternatives before deciding to go with DocuSign:
“Overall, I feel that DocuSign is a great product. I do, however, feel that it could be a little more user-friendly. Although I have had a positive experience thus far with DocuSign and would definitely recommend it to a colleague, I would still encourage that they research competing companies in the electronic signature industry.”
~ Verified User | Analyst in Sales | Environmental Services Company
You can view the rest of TrustRadius reviews on DocuSign to get an idea of how the platform works and where its strengths and limitations lie. If you’re thinking an alternative to DocuSign may be a better fit for you, you’re in luck.
Here are the four alternatives to DocuSign to fall in love with, based on reviews on TrustRadius.
With 20 years of experience in delivering e-signature technology, eSignLive from VASCO is a well-established alternative to DocuSign.
eSignLive Product Details
eSignLive integrates with many enterprise software solutions, including IBM SmartCloud Control Desk, Box, Microsoft Dynamics CRM, Doxim ECM, Salesforce, Microsoft SharePoint, Office 365, Nintex, Drawloop, XpertDoc, Appway, Cabinet, Equifax, Oracle, Accenture.
For smaller scale customers, the eSignature tool will cost $20 per user per month.
eSignLive offers enterprise-level services on a contract basis–you can contact the vendor directly for pricing. Users can take advantage of a 30-day free trial to fully explore how the software solution works.
Some of the key features of eSignLive include:
- Multi-device functionality (sign on any device)
- Operates as SaaS (Public Cloud or Private Cloud)
- On-premises option for enterprise
- Audit trails
- SOC 2 Type II and FedRAMP compliance
- Customizable and reusable templates
- Advanced user authentication, including knowledge-based authentication and SSO
- Signer attachments
- Groups and permissions
Reviewer Feedback for eSignLive
In their reviews, users have focused on the ease of implementing the esignature tool and the security features.
“The system is easy to set up and use so getting started is a fast process. It includes several options for secure authentication for documents containing private information such as credit cards, social security numbers, driver’s license etc.”
~ Verified User | Director in Information Technology | Hospital & Health Care Company
Not to mention, the tool offers an easy signature process that’s easy for clients to use as well.
“I have been using this service for a couple of years and it has greatly facilitated my task as a real estate broker. There is ease of convenience and clients appreciate being able to act quickly on “signing” documents without anyone having to displace themselves.”
~ George Paialunga | Residential Real Estate Broker | RE/MAX Royal
In addition to being an electronic signature tool, PandaDoc also includes features for creating proposals and contracts. Teams can use the SaaS platform to create and send proposals and contracts to their clients electronically. Of course, a key feature of PandaDoc is the ability to request, receive and send digital signatures.
PandaDoc Product Details
PandaDoc integrates with multiple apps relevant to document management, deal tracking, and accounting: Box, Salesforce, HubSpot, SugarCRM, Pipedrive, Insightly, Microsoft Dynamics CRM, Zoho CRM, Nimble, Nutshell CRM, Capsule CRM, Xero, Oracle, etc.
There is a 14-day trial for new users to get a handle on things. From then on, PandaDoc is priced at $19/mo. for individual users and $39/mo. per user for small and medium-sized companies. Enterprise pricing is available upon request.
Some of the key features of PandaDoc include:
- Electronic signatures
- Document tracking and analytics
- Change documents and insert signatures directly with Google Docs
- Real-time commenting and collaboration
- Upload and customize virtually any file type
Reviewer Feedback for PandaDoc
Users highlight the ability for PandaDoc to manage proposal and contract creation and collect signatures in a centralized place.
“With PandaDoc we have everything organized and all the documents in the proper folders, so you can go back to them easily and see what’s happening with the document. Also, all the different templates already being built in make it very easy for the sales reps to build proposals in no-time.”
~ Nicolas Costa Ossa | Director of Marketing & Sales | Koombea
Likewise, mall business owners also appreciated the ability to keep all documents in order and able to sign at all times.
“PandaDoc is great for small organizations that need one place to manage all their documents through the entire business lifecycle, including digital signature.”
~ Pablo Povarchik | CEO & Cofounder | wOw Prezi
For businesses of all sizes, HelloSign is an esignature software that is customizable, with security features and a robust UI for internal and external document signing.
HelloSign Product Details
A free tier is offered by HelloSign for up to 3 documents each month. From there, pricing goes to $13/mo. for one sender and $40/mo. for up to 5 senders. Enterprise pricing is available on request.
Features vary depending on your payment tier, but may include the following:
- Audit Trail
- Data Validation
- Direct signing on Google Drive
- HIPAA and SOC 2 Certification
- User reporting
- Status notifications
Reviewer Feedback for HelloSign as a DocuSign Alternative
In their reviews, users describe HelloSign as a simplified solution to electronic signatures for small and medium-sized companies.
“HelloSign is perfect for any agency that conducts business via telephone or email. In today’s marketplace, not many B2B services are conducted face-to-face. HelloSign makes it easy to lock in agreements with new customers.”
~ Sarah Nelson | Customer Service Manager | Staylisted Marketing
Other users say it is a great way to stay on top of onboarding for both new staff and new clients.
“HelloSign is used as a way to ensure all contracts are prepared, sent, and signed whenever we issue an offer to a new team member. HelloSign is a useful tool to monitor whether or not a candidate has viewed an offer, and is great at keeping track of signed offer paperwork.”
~ Jim Leahy | Technical Talent Acquisition manager | WayUp
This lesser known tool may just be the right choice for your use case, particularly if you are looking for a budget esignature option for your small business or sole proprietorship.
SignRequest Product Details
The SaaS has four different plans, varying by feature set and business size. The free tier includes unlimited signed documents for one user. From there, pricing goes to $7/mo. for one user and $16/mo. for up to 4 users for SMEs.
These tiers include branding, templates and the ability to invite more users to collaborate on documents. Additionally, Enterprise pricing is available by request and includes additional features, such a dedicated account manager and additional integrations.
Some of the key features for SignRequest include:
- Custom branding with logo and colors
- Template creation and batch sending
- Status notifications
- API access for integration to other business systems
Reviewer Feedback for SignRequest
One highlighted feature of SignRequest is an automated log of these contracts also sets the tool apart.
“Perfect for fast processing of agreements. Furthermore, it saves my manager a lot of time in signing for the day to day contracts that need to be signed. The audit log makes it very trustworthy and a huge improvement over hard copy storage.”
~ Robin Talboom | Marketing & Communications | LXRY MEdia Group
Users appreciate the ease-of-use for SignRequest, particularly when it comes to internal documents and contracts.
“Very suitable for all internal contracts, like employee contracts. Less appropriate when dealing with external parties that are less used to digital signing.”
~ Sam Kin | Co-Founder | Wellsun
The Bottom Line: Look for an eSignature solution that fits your use case
If these user reviews highlight anything, it’s that you need a product to meet your specific needs. After all, one eSignature tool that works great for a small business may not be sufficient for enterprise-level operations. Similarly, many enterprises will need features that simply aren’t necessary (or within budget) for a smaller startup.
If you are in the market for an alternative to DocuSign, browse the authenticated reviews on TrustRadius. These reviews will help highlight some of the pros and cons of each electronic signature tool. They will also give you valuable insight into how DocuSign and alternative eSignature solutions meet the use case of each individual reviewer and company. Pricing, integrations, user experience, scalability, and support are all important factors in determining how well the product will work for you.
Do you have a favorite E-Signature Tool? Let us know below.