Good reliable platform, some features are missing.
8x8 is our unified communications solution. As we had an on-premise system, 8x8 addressed the scalability issue we encountered at the …
Starting at $24 per month
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What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
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Popular Features
- Answering rules (354)8.989%
- Directory of employee names (313)8.787%
- Call recording (306)8.787%
- Message alerts (342)8.686%
Reviewer Pros & Cons
Video Reviews
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User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
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Pricing
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $24 per month
Features
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What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work gives business phones:
A modern cloud-based phone system.
Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.
Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.
Support for business continuity and resilience with 8x8's secure, fully redundant data centers.
8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.
The 8x8 Work capabilities include:
Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage
Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.
Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.
Unlimited Calling, SMS & Fax
Multi-Level Auto Attendant
Call Recordings
Visual Voicemail
Local Number Porting & Direct Dial Number
Overhead Paging
Caller ID, Blocking, & Do Not Disturb
Call Forwarding & Transfer
Call Waiting & Parking
3-Way Calling
Ring Group
Call Monitoring
Call Queues
Role-Based Access Controls
Multi-Site Support
User Provisioning
Cost Center
Emergency Services
Administration capability on the go with an 8x8 Mobile App
Directory Assistance
Presence
Analytics & Conversation Insights
8x8 Work Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
8x8 Work Videos
8x8 Work Integrations
8x8 Work Competitors
8x8 Work Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
8x8 Work Downloadables
Frequently Asked Questions
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work starts at $24.
MiVoice Office Application Suite (Mitel Application Suite), Dialpad Ai Voice, and Jive are common alternatives for 8x8 Work.
Reviewers rate Mobile app for Android highest, with a score of 9.1.
The most common users of 8x8 Work are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
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Reviews
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February 22, 2022
"Solid and Great Business relationship"
We implemented 8x8 cloud PBX to replace our aging on-site current PBX's and servers and other call center equipment. This allowed us to retire all the site equipment and remove the
high cost of licensing & maintenance.
Because we have multiple sites across the region, now we can
do Ext. to Ext. dialing within the office.
- There is a very reliable cloud-based solution. We are a service provider to our customers and our call centers must stay up and running!
- Are very helpful to assist you in setting up your cloud-based PBX and get you up and running, or turn you loose and let you do as much as you would like to use cloud-based 8x8 portal tools.
- Adding more call center features for the agents, supervisors, and queues that we had before with the old Nortel system.
- When we have big problems, having to set up a call with an 8x8 engineer from the UK, to help us get a fix.
- Porting over TF numbers or getting new TF numbers from South American country's, in a timely turnaround time.
December 16, 2021
Pretty good for the basics but if you want more, shop around
We use 8x8 for our phone system. Overall I say it's good and works, but there is definitely room for improvement. In our business model, we have incoming calls try 2 different receptionists; if neither answer it goes to an auto attendant in which gives them an opportunity to leave a VM in a general inbox or dial by name. This is not a typical dial by name in that they can type in a name, but I have to make many sub-menus because there are only 8 slots per menu- so I have to say for last names beginning with A-D press 1, and so on. Changing the sub-menus isn't the most user-friendly out there, for example when we gain or lose an employee and need to change the order of the list (press 1 for John, press 2 for Jane) and transfer to external numbers. You are not able to name the menus either, so when you start getting sub-menu after sub-menu it's a lot harder to know which one you are at. I actually keep a spreadsheet so that I can make sure the audio and transfer numbers are correct since you also cannot name the external numbers. When trying to rearrange the external number order, (when someone belongs in the middle of the list) it messes completely with the current order and numbers and it's better to just start over and enter them in again.
- Incoming calls - they rarely get lost.
- Transferring calls.
- Sub menus in the auto attendant.
- VM to text for the hearing impaired.
December 10, 2021
Every Day User of 8x8
I use 8x8 X Series daily to make outbound calls, receive calls and send texts. It has made it easy to make calls from my computer no matter where I am so it is always coming from the same phone number. There is also the ability to forward calls to my cell during certain hours to make it easy to never miss a call.
- Makes calling from my laptop and from the number my customers are used to, very easy.
- I love being able to text from the same number as well.
- Easy layout makes use very simple.
- I have had trouble getting the app on my phone. It says I need a code from the admin but we can't seem to find it.
- I wish it would detect when my desk phone is on the same network. I have answered calls from home, and not changed it to the computer output, and it makes me look very unprofessional having to hang up and change the setting to call again.
- I wish the transfer was easier instead of making me search the name. Give me a list right as I hit Transfer.
December 09, 2021
Great, affordable phone service
We receive several calls from our financial institutions. The 8x8 X Series integration allows us to populate the company profile when the call comes in and allows us to transfer or join lines as needed.
- Ability to transfer call and join lines.
- Ability to populate the company profile as the call comes in.
- Allows call recording which is beneficial for training and reviews.
- No issues at this time to report.
December 05, 2021
Best service at the best rate
8x8 X Series is our primary phone system and it has worked perfectly for all [our] needs. 8x8 X Series is easy to use and we especially like the integration of SMS messaging. As the owner, I enjoy the ability to access the system virtually via my personal cellphone and am able to make changes from [anywhere].
- SMS messaging
- Phone application
- Reliability
- Initial setup can be a little difficult
November 29, 2021
Everything you need for remote work from a physical office
We were looking for a VOIP solution that would be easy to set up and would allow us to use physical phones in the office while also allowing for remote work away from the office. Right off the bat, 8x8 X Series was super easy to set up, and they've got really great customer service that was always easy to reach and to work with. Having the ability to answer phone calls coming into the office while at home or elsewhere has made things much easier for us, and the virtual assistant/routing options are great as well!
- Customer service.
- Easy setup
- Reliable service.
- Some of the online dashboard features can be a little difficult to figure out, but they've improved this over the years that we've been using them.
- Setting up the different lines and numbers can be complicated, but it'll really depend on your particular setup.
November 24, 2021
Functional but quirky
I use 8x8 X Series at [the] office and on [my] laptop and cellphone for remote access. Can usually access outside of office
- Allows remote access
- Phone and fax use
- Visual voicemail
- Voicemails usually stop after 30 seconds
- No way to silence phone ringing
- Loses connection at times
November 19, 2021
Great Phone Solution
We use 8x8 X Series for all of our phone systems at 3 different office locations. It works well for us to be able to manage calls coming in and they are appropriately routed to the location/person the caller is needing. The system helps us manage a large volume of calls coming in from all of our employees. The ability to use the smartphone app has also made our company more efficient.
- Call Forwarding
- Smart Phone App
- Ease of Use
- Easier to use back office
- Call quality at times
- Texting
November 18, 2021
Honest Product Review!
We use it [8x8 X Series] across the whole company. It's a one-stop-shop for all phone, meeting, and fax needs.
- Faxes
- Mobile phone App
- Meeting scheduling via Outlook
- Often I pick up a phone, however, my computer keeps ringing for another minute or so.
- Fax issue, where quality is not perfect or unsupported file, the whole thing doesn't go through...or actually keeps reloading and trying to send without actually sending.
November 16, 2021
Indispensable for our small, pediatric office
We run a small, single-provider, pediatric office, and we love using 8x8 [X Series] to communicate with our patients. It's so easy to use, and being able to take calls remotely has been huge during the pandemic and even before that. We like that we can have a single number that can be answered by anyone on the team from pretty much anywhere in the world that has an internet connection. We also use the fax services, and initially, we had some issues with consistency, but we haven't had any problems in the last few years.
- Taking phone calls from anywhere (via mobile and/or computer/web app)
- Customer service is phenomenal
- Rock-solid reliability
- Very affordable and flexible offerings
- Set up can be complicated for the layperson, so you'll need someone who can handle that, but support is generally great.
November 12, 2021
One and done
8 x 8 [X Series] is being used company-wide. It is our sole communication source aside from in-person or online. We use 8 x 8 [X Series] daily in [the] office and remotely. All of our team members find 8 x 8 [X Series] easy to use and we have grown comfortable and familiar with the features; this makes for a fast and efficient process.
- Telephone communication
- Voicemail
- Messages
- Check voice mail
- Control panel on phone
- Menu button
November 11, 2021
Office Text That Works
Used across all departments, used for employee-to-employee communication via instant message, used to communicate with clients via SMS. The phone app has made it possible to effectively communicate on the go. [8x8] X Series has progressively intergraded mobile technology including the ability to send and receive texts and photos from mobile to desktop. This feature alone has refined how we communicate with clients and the convenience is well taken.
- Text
- Instant message between users
- Setting up away greetings for days we are closed is a complicated process, it would be nice to see this simplified and integrated into virtual office.
- Caller Id and call history do not always work in real-time with the user interface. Some employees will see the missed/incoming/outgoing call history and others will not see certain calls.
- Integrating the FAX to the same virtual desktop interface would be great. Having to log in to a different account to send a fax seems outdated and require[s] an extra step.
November 09, 2021
8x8 X Series Customer for 12 Years
We use 8x8 for our U.S. team. We have used it overseas in years past as well but don't anymore. It allows us to still have a virtual presence even though we haven't been in a physical office setting in almost two years. We use the auto attendant feature to route calls and the virtual interface to check voicemails.
- Call quality
- Virtual interface
- Pricing
- Ability to block spam calls
Brilliant product, great clear lines, good customer and tech support. When I was experiencing latency due to bad internet signals, they helped me out.
- Customer support
- Great tech help
- Ease of use for site and mobile system
- My mobile won't ring when [receiving] incoming 8x8 virtual office calls.
November 09, 2021
A good experience overall
We use 8x8 [X Series] as our primary telecommunication provider, including phone lines and fax lines. It is used by the entire company and assists with our calling and faxing needs.
- Mobile App allows for flexibility.
- Provides alternate forms of communication (calls, faxes, messaging, meetings).
- Length of time for faxes to be transmitted (a little inconceivable for digital services).
November 09, 2021
8x8 [X Series] makes my life easy!
We used 8x8 [X Series] to supply a remote office with telephone service. We needed to get telephone service to this office fast and the building did not have telephone hookup (and the timeline from the telephone company was 2 months) but we were able to get internet access installed. We decided to use VOIP with 8x8 and we were able to install the solution within 2 weeks.
- Great service
- Great technical support
- Quality equipment
- Voicemail settings can be confusing for some users, make some easy guides.
- Offer warranty on phones while you have service.
- Offer discounts on phone upgrades after 2-4 years.
November 09, 2021
So helpful during the pandemic!
The entire office uses 8x8 for our phone system. It's helped us during our remote work because the auto attendant was used to sub for a person actually being at the office to answer the phones.
- Auto attendant
- Call routing
- Voicemail
- None
November 05, 2021
8x8 Virtual Office Is The Best VoIP Phone System
We used it to communicate by voice, text, meetings, and fax while in the office or traveling around the world. The 8x8 Virtual Office app on our smartphone acts as a cordless extension of our desk phone, so we can answer/make calls from anywhere. Sometimes we let a person without a desk phone extension use the 8x8 app on their cell phone to share the same extension with 2 users. It is great to make calls on the app to reflect the caller ID of our company instead of the caller ID of our cell phone. Texting with our company extension number is great since we don't have to give out our personal cell phone numbers for texting anymore. Our sales people love Virtual Office since their caller ID reflects their DID number, so their potential clients can call them directly instead of having to call the main number to have their call routed by the receptionist. Faxing is instantly received and stored for a long time on Virtual Office. No need to come into the office to check the fax machine for an important document. We have saved time and money using 8x8 Virtual Office.
- Great for communicating with your company employees.
- Convenient for having meetings through the conference bridge.
- Powerful phone system with many features that can be modified easily to adapt the phone system flexible customer needs.
- Has everything you need to communicate with businesses in one place: voice, fax, text, meetings, etc.
- Need the ability to send text attached files or pictures to contacts.
- Need an easier way to block callers with a block phone number button similar to cell phones.
October 18, 2021
Great Phone!
8X8 Virtual Office is being used by our entire organization for doing meetings, listening and reading voicemails on their computer screens, [and] looking up extensions. It is also being used remotely on people's cell phones when they are not in the office working. Virtual Office addresses our organization problems with COVID and having to work remotely. It is a very good product in my opinion.
- Web Meetings
- Seeing Voicemails
- Looking up other extensions
- Make it easier to connect to the person's calendar for meetings.
September 07, 2021
Not great, but hopefully getting better?
8x8 X Series is utilized by our entire organization as a soft-phone option. We utilize it as the primary support telephone as well. While we have been with 8x8 [X Series] for over 10 years we have become increasingly frustrated with the product. Constant required updates and dropped calls have been an expected distraction at our organization. Unfortunately, our support documentation and infrastructure [have] maintained the relationship. There was a recent update which we hope will improve the performance issues.
- 8x8 [X Series] is easy to install and pop up notifications work well.
- Voicemail works well, and recording options are simple.
- Controls are simple when using the app via phone or Mac.
- Calls are frequently dropped, or connections are unstable despite quality wifi connection. Improving the parody between 8x8 vcc and soft phone would drastically improve our [functionality].
- The recent update created multiple disruptions in service despite the email notification.
- US based support, or people who speak english more clearly would benefit our company greatly.
This is the primary telephonic communications format for the legal practice. It is a VOIP phone system, that can be accessed via VOIP desk phone, and AP on my PC for when I am operating remotely or by an App on my smartphone. It communicates with my contacts on outlook, so it records callers' names, phone numbers, and then the number of times called and the duration of each call. It also serves as my fax machine sending faxes by uploading scanned documents and it receives faxes primarily via a PDF attachment to an email. Records of calls in, calls out and faxes, and an out last for a significant period of time.
- Handles multi party calls vi its bridge/conferencing capability.
- Voicemails are retained online, are accessible via the desk phone, via the online app and are delivered by voicemail that can be saved as a permanent record.
- Sending and receiving faxes is easy and can be done at your desktop, the PDF attachments of each fax can be saved and filed in the appropriate cleint document file.
- The PC app, the smartphone app and the desk phone all readily connect to Bluetooth hearing devises.
- I sometimes have difficulty accessing my admin folders to change certain information; generally, communications via support easily resolve this issue.
August 26, 2021
Great VoIP Phone Service!
It is been used throughout the organization. We use it as our main phone communications service.
- Internet based management system
- Virtual Office from your cellphone
- Connect with our ERP system
- Conference Calls
- Customer Support is not completely knowledgeable sometimes
- Sometimes phones are having issues of connectivity
- The auto-attendant is not very user friendly
We chose 8x8 X Series for our domestic and international communications by phone, chat, fax, and screen sharing. We found the solution from 8x8 X Series to be the most flexible, efficient [product] that satisfied our communication needs to provide reliable and secure communications to our clients and hospitals worldwide.
- Easy to understand and configure
- Reasonably priced
- Integrated flexible options for different types of communications all in one place
- Screen sharing for right to the point quick tech support
- Troubleshooting 8x8 Work App for Desktop & iPhone
- Offer seamless double authentication for enhanced user security logins
August 24, 2021
8x8 [X Series] Not so great
Our organization uses 8x8 X Series [(Formerly Virtual Office)] to manage incoming calls to our Client Support team.
- Daily Reporting
- Incoming calls
- Calls are frequently dropped
- Calls will frequently come in but when answered, will fail to connect
- Internal transfers result in dropped calls
August 24, 2021
8x8 [X Series] for a small sized business
The 8x8 [X Series (Formerly Virtual Office)] is being used by one of the smaller sites in group, as a Unified Communication platform. It is being used by the whole site staff and factory. It helped us address working from home through COVID-19 it allowed our staff to still take business calls from any location. Our team used phones, phone app and the desktop app.
- Desktop App
- Easy to Deploy
- Flexibility
- Pick Up Groups need to simpler
- Hunt groups more pick up options
- Online Management portal [laid] out better