Chorus by ZoomInfo

We use Chorus by ZoomInfo for 2 major needs, which is finding contacts within an organization to build business and pipeline and reviewing our business calls. With these two pieces being leveraged within our org we are able to continuously improve and make sure we are finding ways of getting our business moving forward. Being able to review calls and dive into our discovery process or negoations as been critical for improvement among us as sellers and this tool provides that for us.

Chorus by ZoomInfo is used in my organisation as a note taker who joins prospect meetings. I find it super useful as often when engaged in conversation it is hard to make notes and remember everything discussed. The tool at the end of the meeting which provides a meeting recap and overview is so great and assists me with adding notes into our CRM

Chorus by Zoominfo gives a 10-point breakdown of every conversation that is easy for the sales team to review! The AI email breakdown after calls is my favorite feature. I copy and paste it every time and put it in the notes tab on HubSpot to refer to. It's also nice that it automatically adds to customer calls, and I don't have to remember to turn on the recording.

As the manager of curation, I review calls with customers from our sales, partnerships, and customer success teams in order to gain customer and industry insights for product development and department roadmapping.

Chorus records and transcribes our sales calls, and pulls out pertinent information we can use to propel the potential customers through the sales process. The program is able to draw out nuggets of information for us to use in our subsequent outreach. We can create snippets of conversations to send to prospects, so they remember important parts of the conversations. We are also able to listen to each other's calls for training purposes.

We used Chorus mainly for 2 functions: Call coaching on the sales side and product feedback from sales convos to our product team.

We use Chorus every day!! From Sales prospecting, to Account Executives connecting with our clients, to Implementation Managers, Customer Success Managers and Strategic Product Consultants engaging with clients in meetings.

Chorus helps me to break down the large number of calls my team makes into usable portions so that I can focus on giving the best constructive feedback to help my team succeed. I enjoy viewing the transcripts to help locate keywords or phrases during meetings. Chorus also provides meaningful analytics to determine the team's effectiveness.

We use Chorus for phone call reviews and demo reviews. We get graded and judged on our cold calls that we are making on a daily basis.
We use the AI to finish our PANUM after a discovery call as well.

We use Chorus to record discovery calls and demonstrations. The tool has many useful features such as sharing, annotating, and summarizing the meeting with the next steps.

ZoomInfo's Chorus is a good basic tool for capturing meetings that offers some useful features for recording and transcribing conversations. While it has some benefits, there are some areas that could be improved, such as its user interface. The AI-powered transcription feature is particularly impressive, accurately transcribing conversations and making it easy to search for specific keywords or phrases later on. Additionally, Chorus allows users to highlight key moments from a meeting, making it easy to go back and review coaching moments. The UI navigation can be a bit confusing, and can take some time to get used to. Additionally, while Chorus provides decent data and analytics about meetings, it can be difficult to interpret the information and turn it into actionable insights. Overall, Chorus is definitely worth considering as a tool to capture and analyze meetings. Ultimately, we ended up switching to Gong for its more robust set of features.

To record customer conversations and review better ways to pitch. Sharing the learnings with the larger team and also going back and see any important pieces of information that we could have missed out on

We record all customer calls. Its easy to send the recording out after the call and later I'm notified when the client listens to the recording. Its a good way to qualify the opportunity if that recording is viewed multiple times.

I also use the recordings for internal calls. We have a training group who reviews the recording and scores the sales team. This is super helpful for direct feedback and improvement.