TrustRadius Insights
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
Overview
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
Reviewer Pros & Cons
Pricing
N/A
Unavailable
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
24 people also want pricing
Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(1173)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
Attribute Ratings
Reviews
(126-150 of 582)Companies can't remove reviews or game the system. Here's why
December 08, 2018
Pretty good to use, not too much room for improvement ;)
Teamviewer (costly and heavy)
TightVNC Viewer (very nice but hard to setup)
TightVNC Viewer (very nice but hard to setup)
December 08, 2018
Want to save time, money and improve customer happiness? Then get ConnectWise Control
We are a former user of LogMeIn. While we felt the LogMeIn product was generally a bit better the pricing became unjustifiable.
At this point we evaluated other products such Bomgar but the ConnectWise solution provided all we required at a much cheaper cost than the competition.
December 08, 2018
Affordable, Stable and Easy for Customers to Connect!
We chose ConnectWise because it was far more affordable than the other remote connection software. Also, it was the easiest to install and access for our remote customers. Additionally, it was the most stable and still has not crashed during any of our remote sessions. We trust it so much that we recommend it to our customers so they can work from home!
December 08, 2018
ConnectWise Control convert
Faster access and control over computers.
ConnectWise price point is much more attractive.
Has all the functionality of LogMeIn without the ridiculous cost.
Remote printing feature works great.
December 07, 2018
ConnectWise Control gives you the control you need.
Cost, quality, reliability
Price was the biggest difference without having to sacrifice features. The concurrent license is a big money saver.
December 05, 2018
Powerful versital software
It had the best balance of features, ease of use and price.
December 01, 2018
A welcoming remote software.
ConnecWise is less fancy and much more economical. I feel I'm using a software which is continuously upgrading for a good price, rather than an expensive fancy frontend with less options.
December 01, 2018
It was a Wise Move to Connect with ConnectWise.
Easier to use. Better value.
December 01, 2018
Best remote access software available since the dawn of man
Due to the nature of my business, I'm taking calls, not incoming remote sessions, so all of my remotes are outgoing. Screenconnect is best suited for this. Logmein provides that option but requires more steps.
Again, price was a grace point. The other providers mentioned (and ones I reviewed) are terribly overpriced. At CWC price, I am able to absorb the cost and provide it as an added feature for my clients.
Again, price was a grace point. The other providers mentioned (and ones I reviewed) are terribly overpriced. At CWC price, I am able to absorb the cost and provide it as an added feature for my clients.
December 01, 2018
Great remote software
The pricing was better along with the experience. Logmein had monthly charges where ConnectWise could pay a one time fee for the amount of technicians we need connected at one time.
December 01, 2018
Easy to use software.
platform is easier to use and understand
December 01, 2018
ConnectWise is a Good Tool for Support
ConnectWise Control (formerly ScreenConnect) is system agnostic and allows us to control windows and Macs. Other software kept us limited to one or the other.
- ConnectWise is more cost-effective for a single technician.
- GoToMyPC is better for multiple monitors
- LogMeIn is what I replaced with ConnectWise Control as they kept increasing the cost on my same system, year after year, without increasing features, and my usage just didn't justify the cost anymore.
- Join.me and TeamViewer, I was using for on-demand connections, but with ConnectWise having both Support and Access features, it has simplified such tasks.
November 27, 2018
ConnectSmooth Not Lagged
Compared to the rest of the applications I listed the top reason we use CWC is due to its usability. It is fluid, connects easily and doesn't get hung up on anything. Managing clients and installations is super simple and it is just intuitive. Over the course of the last three years I've used it, I've never had it fail to connect if a computer was actually on and their network connection was up. I can't say the same for the rest of them.
It doesn't hassle you for updates and if you do want to update every machine you have CWC installed on it is two button clicks. Even if the clients miss the update they still connect, they just might not have whatever the latest feature is.
It doesn't hassle you for updates and if you do want to update every machine you have CWC installed on it is two button clicks. Even if the clients miss the update they still connect, they just might not have whatever the latest feature is.
November 27, 2018
Best business decision/purchase we ever made
The unlimited license and housing our own server were key for us. Radmin required to much pre-setup and had to open ports in the router. LogMein Rescue was slow and limited licenses with high monthly costs. Control has no limits and being able to connected to thousands of guests instantly and creating Support sessions simply and fast have won our loyalty and praise.
November 27, 2018
We switched to Connect Wise
I'm only using ConnectWise Control.
November 27, 2018
Quick Points
Easier to configure, deploy, and use while costing less. Can't get better than that/
November 27, 2018
Connectwise Control for a small support team
Price was a major factor in our choice of ConnectWise, as was the fact Zoho Assist triggered a virus warning when downloaded
November 27, 2018
ConnectWise @ a Glance
ConnectWise offered everything I needed at a very competitive price. Functionality was very similar to other products and since ConnectWise had everything that was needed at a competitive price, there was not a further need to demo other products, so ConnectWise was purchased.
November 27, 2018
My Experience with ConnectWise Control
I have also used LogMeIn, Dameware, VNC, ShowMyPC, and TeamViewer. I have the most experience with LogMeIn, but I moved away from it primarily because of the constantly increasing price and decreasing feature set. Dameware, VNC, and ShowMyPC didn't meet my needs, and I felt that TeamViewer was too expensive for the feature set it provided.
November 27, 2018
Amazing product for a Support Tech
Cheaper and easier to use.
November 27, 2018
Saves time and money, Always works.
They are much more robust and connect wise is cheaper per technician. Plus splash top takes a lot longer to reconnect to devices.
November 21, 2018
Superior remote access - That's all you need to know!
TeamViewer - We have used in the past, but have found that the cost was too much and the connection to remote computers was not as reliable. Connectwise is a much more superior technology.
- Kaseya Virtual System Administrator (VSA)
VSA replaced LT, but I kept CW Control. VSA’s implementation of remote control was dismal compares to CW Control.