Starting at $39 per month per user
View PricingOverview
What is Dixa?
Dixa, headquartered in Copenhagen, offers their VoIP and call center software, featuring browser based phone, email, and live chat, intelligent skill-based call routing and other agent management tools, queue management and prioritization, and other features designed to provide scalable customer…
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Pricing
Essential
$39
Cloud
per month per user
Growth
$89
Cloud
per month per user
Ultimate
$139
Cloud
per month per user
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.dixa.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $39 per month per user
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Dixa?
Dixa is customer service software that aims to enable brands to improve the experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in a single platform to enable brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have context they can use to provide more effective customer service.
With customer recognition features, Dixa makes it possible to know customers the second they reach out. It displays each customer's conversation history with a business in a timeline as well as their order history. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support.
According to Dixa, users pay for what they need and scale up or down without additional costs or effort.
All conversation types (phone, email, chat, Facebook Messenger, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing.
Dixa boasts a simplified interface and setup to help enhance the agent experience and allow teams to focus on the customer and not the software. Built for inbound call centers, multichannel contact centers, and small businesses across the world, Dixa provides agents with tools to deliver better customer service, to drive a stronger bonds between brands and customers.
With customer recognition features, Dixa makes it possible to know customers the second they reach out. It displays each customer's conversation history with a business in a timeline as well as their order history. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support.
According to Dixa, users pay for what they need and scale up or down without additional costs or effort.
All conversation types (phone, email, chat, Facebook Messenger, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing.
Dixa boasts a simplified interface and setup to help enhance the agent experience and allow teams to focus on the customer and not the software. Built for inbound call centers, multichannel contact centers, and small businesses across the world, Dixa provides agents with tools to deliver better customer service, to drive a stronger bonds between brands and customers.
Dixa Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
Self Help Community Features
- Supported: External knowledge base
- Supported: Internal knowledge base
- Supported: Q and A
- Supported: Surveys/polls
Multi-Channel Help Features
- Supported: Customer portal
- Supported: Live help chat
- Supported: Phone support
- Supported: IVR
- Supported: Social integration
- Supported: Email support
- Supported: Help Desk CRM integration
Dixa Screenshots
Dixa Videos
Dixa: Product Demo
The all-in-one, relationship-driven customer service platform purpose-built to put agents and customers at the heart of CX.
Messaging for The Modern Customer | Dixa Messenger
Dixa Integrations
- Ada
- boost.ai
- Certainly
- Podio
- DigitalGenius
- Elevio by Dixa
- Emarsys
- Geckoboard
- HubSpot CRM
- HubSpot Lead Generation Software
- HubSpot Marketing Hub
- HubSpot Sales Hub
- injixo
- Klaus
- Looker
- Adobe Commerce (Magento Commerce)
- Adobe Marketo Engage
- Microsoft Dynamics 365
- Nicereply
- Pipedrive
- Playvox
- Plecto
- Microsoft Power BI
- Salesforce Marketing Cloud Data Studio, on marketing cloud
- Shopify
- Medallia Agent Connect
- Stitch from Talend
- Thankful
- Unbabel
- WooCommerce
- Zapier
- zenloop
- Agillic
- Capturi
- Chattermill
- CX Moments by Scorebuddy
- DeepL
- Fullview
- Ebbot
- Lang.ai
- Lumoa
- SentiSum
- Miuros
- The Okta Identity Cloud
- Salesforce Sales Cloud
- Tableau Desktop
- Solvemate
- SuperOffice CRM
- Surfboard
- Ultimate.ai
- FactBranch
- Zowie
- Custom Integrations
- Median
Dixa Competitors
Dixa Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | All countries |
Supported Languages | Arabic, Chinese (Simplified), Danish, Dutch, English, Estonian, Finnish, French, German, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish |
Frequently Asked Questions
Dixa, headquartered in Copenhagen, offers their VoIP and call center software, featuring browser based phone, email, and live chat, intelligent skill-based call routing and other agent management tools, queue management and prioritization, and other features designed to provide scalable customer support for ecommerce and small businesses.
Dixa starts at $39.
The most common users of Dixa are from Enterprises (1,001+ employees).