Sprout Social Reviews

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Score 8.0 out of 101

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Reviews (26-43 of 43)

April Muller profile photo
Score 8 out of 10
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Use Cases and Deployment Scope

I requested Sprout Social for use at my agency based on previous use at a startup. For now only I am using it on one account but other teams have shown interest in acquiring it. It is used primarily for social media scheduling and management, allowing for more flexibility and organization than just using Facebook and Twitter (TweetDeck) natively.
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Fernando Ramirez profile photo
Score 5 out of 10
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Use Cases and Deployment Scope

The organization I previously worked for used Sprout Social to do a variety of things. The social tool was used to schedule and manage social posting. We used the social listening tool it has, and the analytic reports Sprout Social allows you to export as PDF files. All of this was done to help manage our clients' social media accounts, and help track their social progress.
Read Fernando Ramirez's full review
Tapan Jain profile photo
Score 8 out of 10
Vetted Review
Verified User
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Use Cases and Deployment Scope

Sprout Social is used to manage various social profiles across the social platforms. Different teams for different departments use Sprout Social to enhance customer engagement and run campaigns. Once integrated with the CRM solution, tickets can be generated for customer concerns on social media and assigned to relevant teams. It also enables scheduling the content to various social networks from a single console and keeping track of what is being discussed about the business across all social media.
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Valentin Vesa profile photo
Score 10 out of 10
Vetted Review
Verified User
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Use Cases and Deployment Scope

I began searching for a Social Media Management and Monitoring tool when I realized that I was finding it increasingly difficult to create the content, manage the outgoing messages and also monitor our social media venues effectively. It came down to Sprout Social. It is being used by the Marketing Department, specifically the Social Media group.
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Jennifer Wagner profile photo
Score 8 out of 10
Vetted Review
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Use Cases and Deployment Scope

When I was actively utilizing Sprout Social, it was on a daily basis for a small magazine and coinciding website. Daily, I would post news stories/articles on the website as requested by the company's owner. In addition, I was required to also post these stories to Twitter and Facebook as a means to direct traffic to the story on the company's website. Multiple news stories/articles were posted on the website daily, therefore it was essential to schedule the tweets and posts to Facebook so that our followers would not be bombarded with information all at once. In a company with employees from all around the world, Sprout Social was an essential and effective tool that each employee could use despite the varying time zone differences. Our tweets and Facebook posts were all scheduled to post via EST, thus making for great organizational tool for all employees.
Read Jennifer Wagner's full review
Mike Wolfe profile photo
Score 9 out of 10
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Use Cases and Deployment Scope

We use Sprout Social to manage the social media accounts for our company as well as our clients. The tools allow us to stay on top on social trends and they have excellent reporting tools for us to share with our clients. The main reason we made the switch to Sprout Social was the reporting.
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Doreen Nicastro profile photo
Score 5 out of 10
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Use Cases and Deployment Scope

In my consulting business, I recommended and implement social tools for small businesses and non-profit organizations. The strength of this product is in its ease of set up and reporting. We like it because it saves time and increases efficiency. The reporting is simple yet powerful.
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Pilcher, MBA Laura profile photo
Score 10 out of 10
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Use Cases and Deployment Scope

Sprout Social allows me to link all my clients profiles in one place and keep track of who is talking about them and when. The ease of scheduling posts and tracking results makes Sprout Social my first choice above all other social media distribution platforms.
Read Pilcher, MBA Laura's full review
Mckenzie Masters profile photo
Score 8 out of 10
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Use Cases and Deployment Scope

SproutSocial is used by every employee within the organization. We use it primarily to program content for clients' social media outlets. We focus primarily within the 'Publishing' section versus any other section. It allows us to manage our social content in a quick and easy way.
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Steve Kaplan profile photo
September 16, 2014

Sprout Social Review

Score 4 out of 10
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Use Cases and Deployment Scope

We tested Sprout Social for 2 months after reviewing a slew of social media marketing tools. The detailed analysis across all social channels and the amount and type of data that was available was very helpful. We utilized the software for our own social media marketing as well as clients social media marketing. It helped us keep a central dashboard to manage many social media accounts for many different users.
Read Steve Kaplan's full review
Jeff Cowens, MBA profile photo
Score 10 out of 10
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Use Cases and Deployment Scope

We're still in our free trial period of the premium version, but no doubt we'll be signing up to use it going forward. Right now it will be used by my marketing team at corporate to collect analytics from all of our 26 properties' social sites. It allows us to see who is posting the stories with the most engagement and understand what could be done company wide to increase social engagement.
Read Jeff Cowens, MBA's full review
No photo available
Score 9 out of 10
Vetted Review
Verified User
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Use Cases and Deployment Scope

We use Sprout Social to post, manage, and report on social networks for our clients. It's being used by our entire social media team to post for all of our clients. It's perfect because it allows us to schedule in advance for our clients and pull analytical reporting for each of them.
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November 17, 2015

A+ Sprout Social

Score 9 out of 10
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Use Cases and Deployment Scope

Sprout Social is a great tool to manage multiple social media accounts at once, it helps simplify and organize the process- and you don't have to worry when it comes to knowing your posts went out on schedule!
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No photo available
Score 9 out of 10
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Use Cases and Deployment Scope

Sprout Social is solely used by our Marketing Department, and we only have one primary user at the moment. It helps us stay on top of our social engagement, while remaining efficient.
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Feature Scorecard Summary

Boolean keyword searches (21)
8.0
Filtering out noise/spam (26)
6.9
Sentiment analysis (7)
7.2
Broad channel coverage (11)
8.7
Content planning and scheduling (31)
7.9
Audience targeting (28)
7.8
Content optimization (26)
7.6
Workflow management (28)
7.8
Automated routing and prioritization (11)
8.0
Customer interaction histories (31)
8.1
Bulk actions (27)
7.4
Lead generation (21)
6.9
Content marketing (21)
8.5
Paid media management (3)
6.2
Campaigns and promotions (4)
7.2
Twitter (31)
9.0
Facebook (33)
8.5
LinkedIn (27)
7.9
Google+ (14)
6.4
Instagram (25)
8.0
Pinterest (4)
8.3
YouTube (1)
8
Campaign success analytics (31)
8.1
Real-time tracking (32)
8.6
Competitor analysis (25)
7.4
Role-based user permissions & privileges (30)
8.7
Mobile access (28)
7.5

About Sprout Social

Sprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for leading brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, Zendesk and many more. Sprout’s platform is designed with ease of use in mind, simplifying social publishing, engagement, reviews, analytics and listening for our customers. By providing customer success and technical support, Sprout is committed to delivering consistent value to all users. The vendor states that any organization, regardless of size or industry, can count on dedicated onboarding and quick implementation to realize value faster and minimize business disruption. Sprout invites potential customer to experience what they describe as award-winning service and industry-leading time to value with a free 30-day trial at sproutsocial.com.

Sprout Social Features

Listening/monitoring Features
Has featureBoolean keyword searches
Has featureFiltering out noise/spam
Has featureSentiment analysis
Has featureBroad channel coverage
Publishing Features
Has featureContent planning and scheduling
Has featureAudience targeting
Has featureContent optimization
Has featureWorkflow management
Engagement Features
Has featureAutomated routing and prioritization
Has featureCustomer interaction histories
Has featureBulk actions
Marketing Features
Has featureLead generation
Has featureContent marketing
Does not have featurePaid media management
Does not have featureCampaigns and promotions
Channel coverage/integration Features
Has featureTwitter
Has featureFacebook
Has featureLinkedIn
Has featureGoogle+
Has featureInstagram
Has featurePinterest
Does not have featureYouTube
Reporting/analytics Features
Has featureCampaign success analytics
Has featureReal-time tracking
Has featureCompetitor analysis
Account management Features
Has featureRole-based user permissions & privileges
Has featureMobile access

Sprout Social Integrations

Sprout Social Competitors

Hootsuite, Falcon.io, Sprinklr Modern Engagement (formerly Social + Messaging Suite), Khoros Marketing (Formerly Spredfast + Lithium)

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

Sprout Social Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Sprout Social Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Languages: English, French, Italian, Portuguese, Spanish