Chatbot Platforms
Top Rated Products
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IBM offers watsonx Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website.
Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.
Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.
Drift is presented as a human-centric, AI-powered buyer engagement platform, a platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. The platform helps businesses translate…
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MobileMonkey, headquartered in Boston, offers their social media messaging marketing tool to marketers and agencies, featuring chatbots, landing page creation, integration with social ads, and an emphasis on Facebook. They offer a free plan and a paid plan with more advanced features…
Chatfuel headquartered in San Francisco provides their AI chatbot building tool for Facebook Messenger.
Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. Comm100 helps organizations to provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation,…
Landbot.io is a no-code chatbot platform used by businesses to build frictionless conversational experiences from end-to-end. With the goal of turning conversations into profitable outcomes, Landbot helps Marketing, Operations, and Customer Service teams increase their efficiency…
yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through…
Kore.ai Experience Optimization (XO) Platform is a conversational AI platform for enterprises that automates and optimizes CX and EX. The platform includes tools to design, test, train, deploy, analyze, and manage Intelligent Virtual Assistants. The Multi-engine NLP technique and…
ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels. With it the vendor states users can create chatbots in minutes with diverse templates and automate key tasks right away, or easily drag-and-drop new elements to adapt any template to your needs.…
Tidio is a live chat app powered by a chatbot and that comes with mailing features.
According to the vendor, businesses already spend a lot of time and resources creating a strong knowledge base and FAQ section in their database. Inbenta incorporates that information into a chatbot so the user's customers can ask a question and receive the information they need…
OpenAI offers ChatGPT, an advanced general intelligence (AGI) chatbot which interacts in a conversational way. The dialogue format makes it possible for ChatGPT to answer followup questions, admit its mistakes, challenge incorrect premises, and reject inappropriate requests. ChatGPT…
B2B marketers are facing hard time closing deals. Lead-focused marketing strategies were designed for an older era. Traditional marketing techniques aren't effective anymore. Marketing as a revenue engine must be re-energized by engaging target accounts at all stages of the customer…
BotStar is a messaging solution from the company of the same name in Da Nang, designed to make it easy for businesses to streamline all customer conversations. With Live Chat, Chatbot Engine, Multi-platform Integrations, BotStar aims to drive business communications, from Sale & Marketing…
Workativ is a no-code SaaS platform for companies used to quickly build, automate, and deploy conversational AI chatbots with app workflow automation out-of-the-box. Workativ differentiates itself by focusing on employee IT & HR support digital and hybrid workplace transformation.…
Founded in 2015, Pypestream created the Customer Engagement Center (CEC), a conversational AI solution where the core product, the Customer Engagement Center (CEC), is an all-in-one, cloud-based suite of 12 components designed to transform any business into a fully automated digital…
Appy Pie is a diversified no-code development platform. It offers app and web development, helpdesk support, chatbot building, design features, and integration that are helpful when starting, running, or growing a business.
FacilityBot is a messaging-first smart facilities management system, designed to make interactions as convenient as possible for all users. FacilityBot has features of a mobile CMMS system such as fault reporting, preventive maintenance checklists, and asset management, and it also…
The vendor reports that BotMyWork Chatbot Builder helps users create Chatbots for Facebook Messenger in 5 minutes. No Coding is required. According to the vendor, here's a quick rundown of what users can achieve with this tool:Create Chatbot for FacebookEasily use Rich Elements like…
Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer…
WATI is a SaaS platform that helps businesses communicate with their customers through customer engagement software built on WhatsApp’s Business API. With it, businesses can conduct personalized conversations, be accessible and engage with customers in real-time.
Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer…
Avaamo headquartered in Los Gatos provides AI and chatbot building technology for sales, support, or IT operations.
Moveworks from the company of the same name in Mountain View is a cloud-based machine learning platform that resolves IT support issues autonomously. Moveworks activates many different resolution skills to take action, complete tasks, retrieve information and find answers. Deep…
AITable is a no-code AI development platform used to build AI ChatGPT with tables in 1-Click. By utilizing unique data, AITable allows the user to train a version of the advanced ChatGPT system to serve as a 24/7 AI customer service chatbot or an enterprise ChatGPT assistant.
The Verint Intelligent Virtual Assistant (formerly Verint Self-Service solutions) is a customer-oriented knowledge management solution including technology acquired by Verint from Next IT in 2017. The platform includes voice self-service IVR, a virtual AI-guided assistant (Next IT)…
Chatbot Platforms TrustMap
TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.
Learn More About Chatbot Platforms
What Are Chatbot Platforms?
At their core, chatbot platforms are used to simulate human-to-human conversations and help provide website visitors or application users with information. They conduct online exchanges web visitors or customers via text or text-to-speech. Chatbots can be programmed to respond to specific key phrases or questions, or carry out more complex conversations about various topics.
Chatbots can be deployed on website landing pages, mobile applications, or messaging platforms like Facebook, WhatsApp, WeChat, etc. Many vendors that provide chatbots, conversational platforms, or virtual assistants market them to a specific type of user or department. For example, chatbots can be designed for use by sales reps, marketers, eCommerce websites, internal employee requests, or customer service agents. However, even though certain chatbots are marketed towards specific end-users, the underlying technology is the same.
Virtual assistants and chatbots are especially well suited for companies and individuals working in the customer service industry, sales teams, marketing teams, and customer success teams. In the customer service industry, chatbots help resolve simple and routine customer inquiries. This frees up more time for agents to focus on more complex requests. Chatbots are often used by sales and marketing teams to help engage early-stage prospects and qualify new leads. This allows SDRs and marketers to spend their time on more high-value activities, such as nurturing leads identified by the chatbot.
Different Types of Chatbot Technology
There are a few different types of chatbot platforms, chatbot builders, or intelligent virtual assistants (IVAs) that fall under the ‘chatbot’ umbrella. Names for this type of software like chatbots, conversational AI, virtual customer assistants, intelligent virtual assistants, digital assistants, etc are sometimes used interchangeably. However, there are differences between the complexity and level of artificial intelligence used across these platforms.
Simple Chatbot Software
The simplest type of chatbot is a rules-based conversational interface that can engage individuals in a basic exchange. These types of chatbots allow web visitors or application users to select a specific question to ask, which is then answered by the chatbot. While these chatbots are great for companies that handle a large volume of routine or repetitive customer inquiries, their ability to deal with more complex or nuanced requests is quite limited. However, simplistic chatbots usually have the capability to escalate an exchange to a human agent if a request is too complex.
Virtual Assistant Software
Intelligent virtual assistants (IVAs) can be thought of as the next level of chatbot technology. Rather than providing a simplistic rules-based interface, these types of applications rely on artificial intelligence technology to respond to customer inquiries in a personalized way. Using Machine Learning (ML) and Natural Language Processing (NPL) technology, these chatbots learn from all of the exchanges they have over time to provide customers or application users with better and more contextual information.
These types of chatbots can also be found in our AI Virtual Sales Assistant software category, which provides a narrower look at chatbots designed specifically for sales.
Conversational AI Platforms
The third type of chatbot technology is often called conversational platforms, conversational AI, or chatbot builders. This type of software includes the tools needed for developers to build their own chatbots along with pre-designed chatbots themselves. Some vendors may provide only the APIs or software development kit (SKD) needed to build the chatbots. This allows businesses to create chatbots that are completely tailored to their business and industry. However, building individual chatbots also requires developer time and resources that smaller companies may not be able to spare.
Each type of chatbot technology has a set of benefits and disadvantages. The best way to figure out which type of chatbot technology is right for you is to ask what business needs the chatbot would be serving.
Chatbot Platform Features
Since there are different types of chatbot technology available, not all platforms will have the same set of features. However, there are core capabilities that will likely be common across different products:
- Automated responses
- Conversation routing
- Ability to book meetings
- 24/7 operation on your landing pages or applications
- Integration with knowledge bases
- Integration with marketing automation software
- Integration with help desk software
- Integration with customer data platforms
Conversational platforms like SAP Conversational AI and IBM Watson Assistant can be used to build simple or complex chatbots.
Chatbot Software Comparison
Before investing in a chatbot software, consider these three important factors:
- What type of chatbot technology is your business looking for? Do you need pre-designed bots that are ready to use out-of-the-box, or are you looking to design your own chatbots and conversational assistants? If you’re looking for a pre-build chatbot, would a rules-based chatbot serve your business best? Or would a chatbot that relies more heavily on ML and NLP technology and learns over time better fit your needs?
- If you’re interested in purchasing a chatbot or virtual assistant for specific personas or for use within a specific department, look for vendors that have designed AI assistants specifically for this use case. For example, Conversica offers individual AI assistants for sales, customer success, automotive sales, and higher education.
- Which chatbot software best matches your budget? Simpler rules-based chatbots are typically cheaper than more complex chatbot technology that relies on artificial intelligence capabilities like ML and NLP. Conversational platforms that developers can use to build chatbots can be the most expensive, and vendors often don’t advertise prices for these types of platforms publicly.
Pricing Information
Pricing will vary depending on the type of chatbot technology you need, the complexity of the software, and the number of virtual assistants required.
For chatbots and virtual assistants that come pre-built, prices can range from under $100 per month to over $1,000 per month, depending on the number of features included. Many vendors will provide either a 14-day free trial of their software or a free version with limited capabilities. Most vendors don’t disclose pricing information on their website for chatbot builders or enterprise-level plans, but will provide a quote upon request.
Other Chatbot Productss
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Frequently Asked Questions
What are chatbots used for?
Chatbots can be used for multiple different types of activities. One of the most common sales and marketing use cases is interacting with users or customers on a vendor’s website.
Chatbots themselves can range from simple and rule-based, to complex and powered by AI technology like natural language processing (NLP) and machine learning (ML). These tools can help answer users’ questions, direct them to knowledge-bases, escalate an issue a customer is having to a live customer service rep, booking meetings with sales reps, and collect prospect and customer information.
What are the benefits of using chatbot software?
What is the best chatbot platform?
According to end-user feedback on TrustRadius, the top-rated chatbot platforms are:
TrustRadius also lists 66 other chatbot tools for buyers that are interested in seeing alternative products.
How much does chatbot software cost?
Some vendors like Drift and Tidio offer free versions of their Chatbot. Though the free versions typically offer limited features or number of user seats/licenses.
Paid chatbot platforms can range from $20 per month for basic plans up to $500 per month for plans with more advanced features and number of licenses included. Some chatbot vendors do not openly disclose pricing information on their website but will provide a quote upon request.