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We use 8x8 X Series for upgrading old telephones systems to new ucaas.We port thier numbers into 8x8 X Series and provide appplication …
Starting at $24 per month
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What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
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Popular Features
- Answering rules (348)8.989%
- Call recording (300)8.787%
- Directory of employee names (307)8.787%
- Message alerts (336)8.686%
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User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
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Starting price (does not include set up fee)
- $24 per month
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What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work gives business phones:
A modern cloud-based phone system.
Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.
Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.
Support for business continuity and resilience with 8x8's secure, fully redundant data centers.
8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.
The 8x8 Work capabilities include:
Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage
Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.
Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.
Unlimited Calling, SMS & Fax
Multi-Level Auto Attendant
Call Recordings
Visual Voicemail
Local Number Porting & Direct Dial Number
Overhead Paging
Caller ID, Blocking, & Do Not Disturb
Call Forwarding & Transfer
Call Waiting & Parking
3-Way Calling
Ring Group
Call Monitoring
Call Queues
Role-Based Access Controls
Multi-Site Support
User Provisioning
Cost Center
Emergency Services
Administration capability on the go with an 8x8 Mobile App
Directory Assistance
Presence
Analytics & Conversation Insights
8x8 Work Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
8x8 Work Videos
8x8 Work Integrations
8x8 Work Competitors
8x8 Work Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
8x8 Work Downloadables
Frequently Asked Questions
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work starts at $24.
MiVoice Office Application Suite (Mitel Application Suite), Dialpad Ai Voice, and Jive are common alternatives for 8x8 Work.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.
The most common users of 8x8 Work are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(723)Attribute Ratings
- 9.8Likelihood to Renew
- 8.9Availability
- 8.9Performance
- 9.4Usability
- 7.7Support Rating
- 8.9Online Training
- 9.1In-Person Training
- 9.1Implementation Rating
- 8.5Configurability
- 8.7Product Scalability
- 9.1Ease of integration
- 7.1Vendor pre-sale
- 7.1Vendor post-sale
- 8.8Professional Services
- 8.3Contract Terms and Pricing Model
Reviews
(176-200 of 408)Companies can't remove reviews or game the system. Here's why
November 19, 2021
Great Phone Solution
We use 8x8 X Series for all of our phone systems at 3 different office locations. It works well for us to be able to manage calls coming in and they are appropriately routed to the location/person the caller is needing. The system helps us manage a large volume of calls coming in from all of our employees. The ability to use the smartphone app has also made our company more efficient.
- Call Forwarding
- Smart Phone App
- Ease of Use
- Easier to use back office
- Call quality at times
- Texting
November 18, 2021
Honest Product Review!
We use it [8x8 X Series] across the whole company. It's a one-stop-shop for all phone, meeting, and fax needs.
- Faxes
- Mobile phone App
- Meeting scheduling via Outlook
- Often I pick up a phone, however, my computer keeps ringing for another minute or so.
- Fax issue, where quality is not perfect or unsupported file, the whole thing doesn't go through...or actually keeps reloading and trying to send without actually sending.
November 16, 2021
Indispensable for our small, pediatric office
We run a small, single-provider, pediatric office, and we love using 8x8 [X Series] to communicate with our patients. It's so easy to use, and being able to take calls remotely has been huge during the pandemic and even before that. We like that we can have a single number that can be answered by anyone on the team from pretty much anywhere in the world that has an internet connection. We also use the fax services, and initially, we had some issues with consistency, but we haven't had any problems in the last few years.
- Taking phone calls from anywhere (via mobile and/or computer/web app)
- Customer service is phenomenal
- Rock-solid reliability
- Very affordable and flexible offerings
- Set up can be complicated for the layperson, so you'll need someone who can handle that, but support is generally great.
November 12, 2021
One and done
8 x 8 [X Series] is being used company-wide. It is our sole communication source aside from in-person or online. We use 8 x 8 [X Series] daily in [the] office and remotely. All of our team members find 8 x 8 [X Series] easy to use and we have grown comfortable and familiar with the features; this makes for a fast and efficient process.
- Telephone communication
- Voicemail
- Messages
- Check voice mail
- Control panel on phone
- Menu button
November 11, 2021
Office Text That Works
Used across all departments, used for employee-to-employee communication via instant message, used to communicate with clients via SMS. The phone app has made it possible to effectively communicate on the go. [8x8] X Series has progressively intergraded mobile technology including the ability to send and receive texts and photos from mobile to desktop. This feature alone has refined how we communicate with clients and the convenience is well taken.
- Text
- Instant message between users
- Setting up away greetings for days we are closed is a complicated process, it would be nice to see this simplified and integrated into virtual office.
- Caller Id and call history do not always work in real-time with the user interface. Some employees will see the missed/incoming/outgoing call history and others will not see certain calls.
- Integrating the FAX to the same virtual desktop interface would be great. Having to log in to a different account to send a fax seems outdated and require[s] an extra step.
November 09, 2021
8x8 X Series Customer for 12 Years
We use 8x8 for our U.S. team. We have used it overseas in years past as well but don't anymore. It allows us to still have a virtual presence even though we haven't been in a physical office setting in almost two years. We use the auto attendant feature to route calls and the virtual interface to check voicemails.
- Call quality
- Virtual interface
- Pricing
- Ability to block spam calls
Brilliant product, great clear lines, good customer and tech support. When I was experiencing latency due to bad internet signals, they helped me out.
- Customer support
- Great tech help
- Ease of use for site and mobile system
- My mobile won't ring when [receiving] incoming 8x8 virtual office calls.
November 09, 2021
A good experience overall
We use 8x8 [X Series] as our primary telecommunication provider, including phone lines and fax lines. It is used by the entire company and assists with our calling and faxing needs.
- Mobile App allows for flexibility.
- Provides alternate forms of communication (calls, faxes, messaging, meetings).
- Length of time for faxes to be transmitted (a little inconceivable for digital services).
November 09, 2021
8x8 [X Series] makes my life easy!
We used 8x8 [X Series] to supply a remote office with telephone service. We needed to get telephone service to this office fast and the building did not have telephone hookup (and the timeline from the telephone company was 2 months) but we were able to get internet access installed. We decided to use VOIP with 8x8 and we were able to install the solution within 2 weeks.
- Great service
- Great technical support
- Quality equipment
- Voicemail settings can be confusing for some users, make some easy guides.
- Offer warranty on phones while you have service.
- Offer discounts on phone upgrades after 2-4 years.
November 09, 2021
So helpful during the pandemic!
The entire office uses 8x8 for our phone system. It's helped us during our remote work because the auto attendant was used to sub for a person actually being at the office to answer the phones.
- Auto attendant
- Call routing
- Voicemail
- None
November 05, 2021
8x8 Virtual Office Is The Best VoIP Phone System
We used it to communicate by voice, text, meetings, and fax while in the office or traveling around the world. The 8x8 Virtual Office app on our smartphone acts as a cordless extension of our desk phone, so we can answer/make calls from anywhere. Sometimes we let a person without a desk phone extension use the 8x8 app on their cell phone to share the same extension with 2 users. It is great to make calls on the app to reflect the caller ID of our company instead of the caller ID of our cell phone. Texting with our company extension number is great since we don't have to give out our personal cell phone numbers for texting anymore. Our sales people love Virtual Office since their caller ID reflects their DID number, so their potential clients can call them directly instead of having to call the main number to have their call routed by the receptionist. Faxing is instantly received and stored for a long time on Virtual Office. No need to come into the office to check the fax machine for an important document. We have saved time and money using 8x8 Virtual Office.
- Great for communicating with your company employees.
- Convenient for having meetings through the conference bridge.
- Powerful phone system with many features that can be modified easily to adapt the phone system flexible customer needs.
- Has everything you need to communicate with businesses in one place: voice, fax, text, meetings, etc.
- Need the ability to send text attached files or pictures to contacts.
- Need an easier way to block callers with a block phone number button similar to cell phones.
October 18, 2021
Great Phone!
8X8 Virtual Office is being used by our entire organization for doing meetings, listening and reading voicemails on their computer screens, [and] looking up extensions. It is also being used remotely on people's cell phones when they are not in the office working. Virtual Office addresses our organization problems with COVID and having to work remotely. It is a very good product in my opinion.
- Web Meetings
- Seeing Voicemails
- Looking up other extensions
- Make it easier to connect to the person's calendar for meetings.
September 07, 2021
Not great, but hopefully getting better?
8x8 X Series is utilized by our entire organization as a soft-phone option. We utilize it as the primary support telephone as well. While we have been with 8x8 [X Series] for over 10 years we have become increasingly frustrated with the product. Constant required updates and dropped calls have been an expected distraction at our organization. Unfortunately, our support documentation and infrastructure [have] maintained the relationship. There was a recent update which we hope will improve the performance issues.
- 8x8 [X Series] is easy to install and pop up notifications work well.
- Voicemail works well, and recording options are simple.
- Controls are simple when using the app via phone or Mac.
- Calls are frequently dropped, or connections are unstable despite quality wifi connection. Improving the parody between 8x8 vcc and soft phone would drastically improve our [functionality].
- The recent update created multiple disruptions in service despite the email notification.
- US based support, or people who speak english more clearly would benefit our company greatly.
This is the primary telephonic communications format for the legal practice. It is a VOIP phone system, that can be accessed via VOIP desk phone, and AP on my PC for when I am operating remotely or by an App on my smartphone. It communicates with my contacts on outlook, so it records callers' names, phone numbers, and then the number of times called and the duration of each call. It also serves as my fax machine sending faxes by uploading scanned documents and it receives faxes primarily via a PDF attachment to an email. Records of calls in, calls out and faxes, and an out last for a significant period of time.
- Handles multi party calls vi its bridge/conferencing capability.
- Voicemails are retained online, are accessible via the desk phone, via the online app and are delivered by voicemail that can be saved as a permanent record.
- Sending and receiving faxes is easy and can be done at your desktop, the PDF attachments of each fax can be saved and filed in the appropriate cleint document file.
- The PC app, the smartphone app and the desk phone all readily connect to Bluetooth hearing devises.
- I sometimes have difficulty accessing my admin folders to change certain information; generally, communications via support easily resolve this issue.
August 26, 2021
Great VoIP Phone Service!
It is been used throughout the organization. We use it as our main phone communications service.
- Internet based management system
- Virtual Office from your cellphone
- Connect with our ERP system
- Conference Calls
- Customer Support is not completely knowledgeable sometimes
- Sometimes phones are having issues of connectivity
- The auto-attendant is not very user friendly
We chose 8x8 X Series for our domestic and international communications by phone, chat, fax, and screen sharing. We found the solution from 8x8 X Series to be the most flexible, efficient [product] that satisfied our communication needs to provide reliable and secure communications to our clients and hospitals worldwide.
- Easy to understand and configure
- Reasonably priced
- Integrated flexible options for different types of communications all in one place
- Screen sharing for right to the point quick tech support
- Troubleshooting 8x8 Work App for Desktop & iPhone
- Offer seamless double authentication for enhanced user security logins
August 24, 2021
8x8 [X Series] Not so great
Our organization uses 8x8 X Series [(Formerly Virtual Office)] to manage incoming calls to our Client Support team.
- Daily Reporting
- Incoming calls
- Calls are frequently dropped
- Calls will frequently come in but when answered, will fail to connect
- Internal transfers result in dropped calls
August 24, 2021
8x8 [X Series] for a small sized business
The 8x8 [X Series (Formerly Virtual Office)] is being used by one of the smaller sites in group, as a Unified Communication platform. It is being used by the whole site staff and factory. It helped us address working from home through COVID-19 it allowed our staff to still take business calls from any location. Our team used phones, phone app and the desktop app.
- Desktop App
- Easy to Deploy
- Flexibility
- Pick Up Groups need to simpler
- Hunt groups more pick up options
- Online Management portal [laid] out better
August 20, 2021
8x8 Works, when it wants to
The 8x8 platform is being used across the entire organization. We are routing calls to local showrooms and then rolling over to our customer service queue in Illinois. Since changing from our old UCS system, employees have had the flexibility to work remote. Also, the IT department has started to use it when providing support to end users at remote locations. Being able to start a video meeting via our cellphones by one click is very helpful.
- Faxing is straight forward
- VM notifications
- Directory is easy to navigate
- Customer support needs some serious changes. The inability to email a ticket in is extremely frustrating. 60% of the time support technicians are quick to blame the customers environment for issues without adequate troubleshooting or review from the engineering team.
- Updates to the VoIP client need to be QA'd better. Making an update available that breaks features such as call forwarding, warm transfers and parking calls in unacceptable.
- Maintenances on 8x8 X Series infrastructure need to be done off-hours or on weekends. Pushing an update midday and causing an outage for either desk phones or the 8x8 app is unacceptable. We had several instances this quarter where one or the other would stop working only to have it resolve on its own 2 hours later.
- 8x8 mobile app has call echo more than 50% of the time. This occurs whether or not we are on wifi.
July 11, 2021
8x8 X Series Review
I use it to manage my offices when I had multiple offices. Within the last 12 months, it appeared that 8x8 upgraded its services, as well as how "available" customer service was available. These changes are difficult and cumbersome whereas the original interface was very user-friendly. Then, in order to attempt to get help from customer service, it takes between 30 minutes and an hour just to get results. Finally, without warning, I have been "canceled" for the better part of 2 months—for no reason. My account is fully paid and However, whatever changes made by the company were terrible. It is cumbersome and I cannot get customer service. Despite being paid up and having a credit on my account, my account has, and continues to be, canceled. Now I cannot even accept customer service as the telephone number refuses to get me to a live person and when I do "chat", I cannot get help because my email is "not recognized." Finally, twice now I have been in contact with a "cancellation specialist" who now refuses to respond to me.
- None
- Customer Service needs to be competent and accessible.
8x8 X Series (formerly Virtual Office) is used at my company primarily as traffic control to steer clients to the correct area of the services we offer, that best will benefit what they are seeking. It also serves as a buffer from unwanted, time consuming calls from solicitors and automated dialers.
- The Auto Attendant
- The ability to have my office follow me wherever I go.
- Having a virtual fax number for those businesses still using 20th century technology.
- The learning curve of using the Auto-Attendant.
- The online manual does not cover some aspects of using all functions.
- It can be difficult searching for the answer needed to a question using the online resources.
June 18, 2021
8x8 was able deliver what they promised.
We had legacy phone system which always had issues with capabilities and technological changes. 8x8 was able to address all of those issues. On the other hand, we had a mixture of various platforms for logging on, recording, intercom, switchboard, which 8x8 also addressed and were able to collaborate all of those requirements into 1 platform.
- Manageability
- Reliability
- Customer Service
- Cost
- Support
June 17, 2021
8x8: Honest Review
We use 8x8 as our phone service. Without 8x8 we would not be able to function because we need to make calls. 8x8 is actually a terrible service, and I would not recommend this to anybody to be honest. 90% of our issues stem from 8x8's application (8x8 Work). The VCC seems to be okay until it starts to take random options away from you.
- Good call quality
- Stable
- App works
- Everything
- Random call drops
- Lower tiered customer service reps are not helpful
June 17, 2021
Worst Company Ever!
We used 8x8 across the whole organization. The platform itself wasn't bad, however to companies 8x8 customer service and sales support was absolutely terrible. I can't tell you how many of my calls to them were 2 hours long because the company units couldn't talk to each other. Our company tried to cancel with 8x8 in June of 2020. It took them almost an entire year of calling, and calling back with no follow-up from them to get our account fully canceled. Each time we called it was a "oh you owe us $6,000 because your account just renewed" followed with a fight on our end because we had attempted to cancel already with 0 help or effort on their part. I would never work with this company again.
- Platform and app work well....until they don't.....then it is a fight.
- Customer service / sales support / employee training within 8x8.
- Follow-up.
June 15, 2021
LOVE 8X8! 5 STARS.
We use the system for our entire organizations and help with inbound/outbound calls for In-Home Care.
- SUPER convenient on my mobile device.
- Messaging via I'm except there's no caller ID in texts 1:1s which gets confusing.
- LOVE the transferring options and listening in on others' calls to learn/training/development.
- It's super confusing when I'm texting someone and there's no caller ID associated with it and it's too many steps to create contacts for all my prospects and connections.
- Sometimes it's finicky with hold and transfer options.