At first Glance
We currently use 8x8 for our voip services. The issues that we are running into is the amount of required items needed to implement a new …
8x8 X Series
Top Rated
8x8 X Series
Starting at $12 Per User/Per Month
View PricingOverview
What is 8x8 X Series?
8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of...
Read moreRecent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Best of
2023
Best of
2023
Best of
2023
Popular Features
View all 16 features- Call recording (218)9.090%
- Message alerts (254)8.888%
- Answering rules (258)8.383%
- Directory of employee names (221)8.383%
Reviewer Pros & Cons
View all pros & consVideo Reviews
1 video
User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
Pricing
View all pricing8x8 Express
$12
Cloud
Per User/Per Month
X2
$24
Cloud
Per User/Per Month
X4
$44
Cloud
Per User/Per Month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Demos
Zest4 | 8x8 X Series - Engagement is Connection, Context and Collaboration
02:58
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is 8x8 X Series?
8x8 X series promises smarter, more efficient ways to connect with customers and employees. 8x8 says its X Series delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. The vendor says 8x8 X Series includes these communication tools:
• Cloud phone service—Reliable, feature-rich cloud based phone service
• Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
• Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
• Chat/Messaging—Quickly resolve questions with inter-company chat that’s safe and secure
• Business SMS—Send, receive and track text messages
• Presence —See who is on the phone and who is available by checking their status icon; no more chasing people down
• Mobile and Desktop apps—8x8 Work desktop and mobile apps make it simple to call, IM, schedule meetings and more
• Online meetings—Collaboration with web, audio and video conferencing
• Internet faxing—Send and receive unlimited faxes online
• Call recording—Easily record and save telephone calls
• Global dial plan—With a global plan, you get unlimited calling to 40 international locations
• Call Quality Analytics —Visibility into all communications
• Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues
• Call recording—Easily record and save telephone calls
• Global dial plan—With a global plan, you get unlimited calling to 40 international locations
• Call Quality Analytics —Visibility into all communications
• Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues
8x8 X Series Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
8x8 X Series Video
What is 8x8 X Series?
8x8 X Series Integrations
- Google Workspace
- Slack
- Zendesk Support Suite
- The Okta Identity Cloud
- NetSuite ERP
- Desk.com
- Skype for Business, now part of Microsoft Teams
- Bullhorn CRM
- Salesforce Sales Cloud
8x8 X Series Competitors
8x8 X Series Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of features desired.
RingCentral MVP, MiVoice Office Application Suite (Mitel Application Suite), and Dialpad Talk are common alternatives for 8x8 X Series.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.
The most common users of 8x8 X Series are from Small Businesses (1-50 employees).
Comparisons
View all alternativesCompare with
Reviews and Ratings
(532)
Attribute Ratings
Reviews
(1-16 of 16)- Popular Filters
Companies can't remove reviews or game the system. Here's why
January 26, 2023
At first Glance
Yes
Not applicable in our environment
December 16, 2022
8x8 is great
December 08, 2022
99.99% uptime, that's 8x8
Yes
I personally don't use the mobile interface very often. It does have a similar look and feel to my desktop interface. I've had to take calls while on the road and the quality of the call is always excellent. I've used it once for a video meeting while traveling and it worked well with no interruptions.
October 12, 2022
8x8 X Smooth.
Yes
The 8x8 X app for the cell phone works wonderfully. None of our employees have ever had an issue with the app. We have one employee who strictly works at home so this is the only product she uses for a phone, outside the office. When the weather is bad and employees do not come in, there have been no issues either. The product is great all the away around.
September 29, 2022
Webner Session with Outstanding Surprises!
Yes
This is extremely difficult! It requires double editing at times and multiple "SEE MORE" links or Code symbols distract viewers.
How the Pitch is in reality "14 Seconds!" = you link or you leave is the new wave in this market!
How the Pitch is in reality "14 Seconds!" = you link or you leave is the new wave in this market!
May 11, 2022
Best product i've used by far
Yes
The intergration of 8x8 work X series on mobile devices is quite easy and people that have it installed on their phone love the hand off feature
February 25, 2022
Great product for the price!
Yes
It works great! I use it daily!
June 18, 2021
8x8 was able deliver what they promised.
Yes
Very well. Flipping calls is one of the best features
February 03, 2021
8X8 needs some improvement
Yes
I works fine on my android
December 14, 2020
8x8 | A great and low-cost phone solution for every company.
Yes, but I don't use it
November 08, 2019
Great value, great service!
Yes
Sound quality on calls could be better
November 08, 2019
8x8 facilitates business operations!
Yes, but I don't use it
July 19, 2019
Great step in the right direction.
Yes
amazing. I use it all the time.
May 31, 2019
Excellent Communications Platform
Yes
The interface works well for the most part (especially on iPhones) though mileage may vary on Android devices due to the inconsistencies of vendor implementations rather than by fault of 8x8 and their application developers. The experience is very fluid on devices like Motorola and Huawei devices but it tends to lag on Samsung devices by a fair amount.