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Adobe Analytics

Adobe Analytics

Overview

What is Adobe Analytics?

Adobe acquired Omniture in 2009 and re-branded the platform as SiteCatalyst. It is now part of Adobe Marketing Cloud along with other products such as social marketing, test and targeting, and tag management. SiteCatalyst is one of the leading vendors in…

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Recent Reviews

Adobe Analytics Review

8 out of 10
September 07, 2023
Incentivized
The main purpose of Adobe Analytics is how better you understand your customer and how better you provide your service to your customer. …
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Adobe Analytics Review

10 out of 10
September 07, 2023
Incentivized
The company uses it to understand the behavior and the performance of our acquisition efforts. In my team, in experimentation, we use it …
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Adobe Analytics Review

9 out of 10
September 06, 2023
Incentivized
I use Adobe Analytics to run all of our weekly performance reporting. We use Adobe Analytics to wire frame data feeds that will then pull …
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Adobe Analytics Review

9 out of 10
September 06, 2023
Incentivized
I always start very broad. It's always performance-based, so overall visits, shop visits, conversion bookings, and then that goes down …
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Adobe Analytics Review

8 out of 10
September 06, 2023
Incentivized
We have apps, we have websites, we have Adobe tagging on there, and we want to understand what our users are doing from an informational …
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Adobe Analytics Review

8 out of 10
September 06, 2023
Incentivized
We do use Adobe Analytics to answer how the products are being used. Products meaning software, products on site, and apps and user …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

12 videos

User Review: Adobe Analytics Proves Profitable With It's Data Organization Tools
02:29
Adobe Analytics Provides Ease of Integration In Conjunction With Other Adobe Software: User Review
04:00
User Review: Adobe Analytics Is a Robust & Powerful Tool For Large Enterprise Data Pools
03:14
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Pricing

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N/A
Unavailable

What is Adobe Analytics?

Adobe acquired Omniture in 2009 and re-branded the platform as SiteCatalyst. It is now part of Adobe Marketing Cloud along with other products such as social marketing, test and targeting, and tag management. SiteCatalyst is one of the leading vendors in the web analytics category and is…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Google Analytics?

Google Analytics is perhaps the best-known web analytics product and, as a free product, it has massive adoption. Although it lacks some enterprise-level features compared to its competitors in the space, the launch of the paid Google Analytics Premium edition seems likely to close the gap.

What is Heap?

Heap is a web analytics platform captures every user interaction on web iOS with no extra code. The tool allows you to track events and set up funnels to understand user flow and dropoff. It also provides visualization tools to track trends over time.

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Product Details

What is Adobe Analytics?

Adobe Analytics lets users mix, match, and analyze data throughout the customer journey. It supports web analytics, marketing analytics, attribution, and predictive analytics.

Adobe Analytics Video

Adobe Analytics Product Tour

Adobe Analytics Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Adobe acquired Omniture in 2009 and re-branded the platform as SiteCatalyst. It is now part of Adobe Marketing Cloud along with other products such as social marketing, test and targeting, and tag management. SiteCatalyst is one of the leading vendors in the web analytics category and is particularly strong in combining web analytics with other digital marketing capabilities like audience management and data management. Adobe Analytics also includes predictive marketing capabilities that help users find trends in customer behavior patterns leading up to conversion. According to the vendor, these insights can help predict which campaigns will be most successful.

Piano Analytics, Coremetrics / IBM Digital Analytics (discontinued), and Parse.ly are common alternatives for Adobe Analytics.

Reviewers rate Device and Browser Reporting highest, with a score of 9.3.

The most common users of Adobe Analytics are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(813)

Attribute Ratings

Reviews

(51-75 of 178)
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Score 7 out of 10
Vetted Review
Verified User
Incentivized
Adobe Analytics is great for detailed analysis of apps/websites, to support a digital roadmap. Weaker on app analytics vs web. It's great that it can easily and seamlessly synch up with other Adobe products, for example, Adobe Target, AEP, etc, but means more limited links to non 'Adobe' tools such as 'Data Studio' for external visualisations.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Extremely configurable in terms of how it collects data and how it may be modified to meet a company's unique needs. Deep dives are quick and straightforward with the ability to break down practically any variable by anything else, making in-tool analysis quick and easy. Some of the more sophisticated capabilities, such as in-tool AI and anomaly detection, may provide analysts and marketers with some strong tools.
Damon Hall | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Ease of data-visualization is in paralleled. You have a lot of control in your report making
  • Annotation within reporting is easy, allowing you to control the narrative.
  • Customer journey visualization is excellent
  • Audience segmentation and refinement is in a league of it's own.
  • Adobe Analytics use translates to Adobe CJA with ease.
Ridhima Singh | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
If you are in the eCommerce business, Adobe analytics is a must for you. It is less suited for companies who do not analyze a lot of data on day to day basis. Adobe Analytics offers the gold standard in web performance measurement, providing insight into all aspects of a digital campaign's performance. Because Adobe Analytics is a complex platform to implement, a business must be willing to spend a great deal of time and effort on integration work.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Adobe Analytics is most suited for large organizations. The cost of this tool makes the investment significant, but large organizations that use it to its fullest potential will also reap the most benefits. Adobe Analytics really is the industry leader in analytics capabilities, and when used right is easier to dig into the details you need. Smaller companies, particularly ones that aren't trying to do complex analysis, probably wouldn't find it to be an investment that is worthwhile.
Andy Lunsford | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Adobe Analytics has been absolutely fantastic for us to understand our customer engagement with our products, and address where fallout/funnel issues occur with funnel events. It has also been very adept at handling cross-domain analytics so that we understand where our clients' product interest is after visiting our unauthenticated website. We've been able to create dashboards for each segment of the business for them to understand how their specific segment is performing and its impact on the non-online business metrics.
February 22, 2022

Adobe Analytics

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Adobe Analytics has helped out our ecommerce teams with real time site and product specific analytics. The ability to pull ad hoc reports really helps when it comes to teams who need insights and optimizations on the fly and on a regular basis. That being said, these reports would not have been possible to pull if it was not for our specific product experts as the interface is rather clunky and technical and requires a high degree of expertise to set up.
February 12, 2022

Perfect business tool

Nitish kumar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We use Adobe Analytics to snappily dissect and make opinions on how to do with tactics on our colorful web properties. I like the vacuity of customization options in Adobe Analytics. It's planted to be salutary for non-technical druggies too. Adobe Analytics is a most authentic and important analytics tool than any other tool available in this current market. Being suitable to fantasize deep-dive criteria on stoner geste helps us pivot and make opinions on what to concentrate on to get the perfect and accurate results from our time.
Mark Palfreeman | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Superb for tracking traffic and the channel from which that marketing has come to the site. Very customizable for a variety of use cases and can be tailored specifically to an organisation's need. The way it is implemented means anything can be tracked in some way, and therefore most questions posed by product teams can be answered with the correct Adobe Analytics setup.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Adobe Analytics is a powerful tool that is able to capture multiple levels of data, provide reports on an automatic schedule, and is capable of tracking data across multiple platforms such as websites, mobile apps, and streaming services. The main drawback of the product is [that] there is a steep learning curve that comes with the sheer scale of customization and tracking options.
Score 3 out of 10
Vetted Review
Verified User
Incentivized
It is good for developers to analyze the details, but not for an average user from a Marketing, Supply, or Sales team. It is not appropriate to evaluate different attribution models or analyze the app data.The interface takes too long to load and is not intuitive for using on a regular basis.
Zain Ali | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I have used many platforms for tracking customer behaviours, web, and mobile analytics. But so far, for e-commerce businesses, Adobe Analytics has been the best analytics platform which has helped us to track accurate data metrics such as conversions, sales, conversion rate, revenue, e-commerce revenue, etc. However, the platform is not suitable for small or medium-sized businesses as it gets very expensive as you would want to integrate other software or use tags for tracking.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Adobe Analytics is a wonderful site analytics solution for large enterprises with reliable tag management resource. If the tags are not well managed it would provide very little value. It would be good for companies with multiple websites to track and manage.
Yura Choung | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Well suited for large companies that have many users and need advanced features and functionality. Less suited for smaller companies that just need basic web traffic data. This is really for those who need detail and want to dig deep and understand the customer journey
Score 8 out of 10
Vetted Review
Verified User
Incentivized
If you're looking for the gold standard in web performance measurement, that provides a very detailed perspective of all aspects of your digital performance, then Adobe Analytics is a great solution. Before deciding on Adobe Analytics, one must be prepared to take on the integration work which is very time-consuming and difficult to get right with the initial implementation. [In my experience], Adobe's support with integration was lacking unless you're willing to [put] up the big dollars to bring on their consulting team to do the work. There are many development companies out there that can also do the work for 25-25% less than the Adobe consultants. Integration is HARD, but if you are committed and can get the work completed, then you'll be VERY happy using this amazing platform for your performance measurement.
January 24, 2022

Adobe Analytics review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
If you have a website that generates income or an online shop I do not think there is a better tool to implement and use than Adobe Analytics. It brings a range of variables that are very helpful to understand your user behavior and website functionality and help make optimizations.
Christopher Andrade | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Adobe is a great tool if you have a team of experts, which means they have already used Adobe Analytics. There is not much public information on how to use it properly compared to Google Analytics. It is also an asset if you also have at least Adobe Target since they work better together.
January 06, 2022

Expensive but Exemplary!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Well suited for large scale websites with complicated user journeys. Large organizations will benefit as they can spend more and pay for the implementation to be done by the Adobe consultants. One could also utilize other Adobe platforms and integrate with [Adobe Analytics] for a holistic marketing setup. For SMEs it's a little difficult to recommend unless you don't like the alternatives.
Christian Calvo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Adobe Analytics is good for tracking business KPIs, identifying main friction points, and drilling down to find out possible pain points. It is less appropriate to investigate single customer issues. It is difficult to compare more than 5 specific values on a trend especially with comparison to history options. The real-time data is limited. It offers nice options to schedule reports, but there are delays from time to time.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Adobe Analytics is well suited to two main areas for our organization. Adobe Analytics helps us track data about email campaigns in real-time so we understand the best times to deliver content, and how that content is engaged with by our target audience. The other area is our website data. We have used the analytics to customize content for prospects we're interested in.
Gianna Frank | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Adobe Analytics has been [a] useful product to the different businesses and the best marketing data analytics solution. The adaptation to the Adobe Analytics features is very simple and data gathering from other applications is effective. The data visualization capability on Adobe Analytics is the greatest and effective [for] any business.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Of all of the analytics platforms I have used Adobe Analytics is still the best because it is easiest to use at scale, allows for custom metrics/segmentation and ties into Adobe's other products like Adobe Target. Also due to the customization, I think Adobe is great for lots of different types of businesses, but it is an enterprise-level tool and I would recommend using Google Analytics for most small businesses.
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