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BigCommerce

BigCommerce

Overview

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

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Recent Reviews

Last resort letdown...

1 out of 10
March 07, 2024
So we have had a Volusion Store for just under 8 years now and do a sizeable business there. As they are losing market share we were …
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BigCommerce Success!!

9 out of 10
January 26, 2024
Incentivized
We have utilized Big Commerce in the development and execution of our website. The SEO and store creation have been simple and easy, and …
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How BigCommerce Differs From Its Competitors

BigCommerce Customization

We are using the open APIs now to modify how our Product Categories appear on the homepage. We don't do this often but appreciate very much the ability to do this. We have also used the open APIs to modify the hard-coded text that appears on every page on our site.
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BigCommerce Customization

Their API was the key selling point for us. We use a bespoke in-house ordering system that handles phone orders, orders placed at tradeshows, and manages our entire process from quote to production to fulfillment. Being able to import our online orders at the click of a button, rather than having …
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BigCommerce Customization

The available integrations and standardized API makes the value proposition even higher. I used to use custom CMS's to do the same thing BigCommerce does out of the box, but the number of API partners they work with is huge. If you can't find your software partner, I'd be surprised. Especially …
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BigCommerce Customization

We use the API to integrate BigCommerce with our Retail Management System which manages our brick-and-mortar. BigCommerce's API is one of the primary reasons we chose BigCommerce for our replatforming. Virtually every aspect of BigCommerce is exposed via an API endpoint. This allows us to do just …
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BigCommerce Customization

I am currently using multiple integrations with BigCommerce. I have recently added integrations such as buy now, pay later apps to have a broader reach to my customers. I like the fact that the integrations are easy to set up and are another way to provide great service to my customers. …
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BigCommerce Customization

We were looking for the basics and [I feel] BigCommerce failed at that. Perhaps they should only offer Enterprise Level websites with full support by developers, because [I believe] it is terrible for end-users thinking they can drag and drop.
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BigCommerce Customization

We have BigCommerce connected to an outside inventory system via API which controls our Amazon, eBay, Walmart, and Houzz stores and it makes it very easy to access everything such as when a sale is made adjusting the quantity of the order.
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BigCommerce Customization

Nadeau will be utilizing these to interfere with our online marketing to our website to improve reporting and tracking to help us provide more accurate ROI data. We will integrate our existing marketing platforms to provide a smooth transition from our social feeds to the buying journey.
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BigCommerce Customization

We're not currently using the APIs or any available integrations but in the future we plan to. With BigCommerce's API documentation, every possible scenario or desired outcome is clearly displayed. When we do integrate their technology, we'll do it with ease. The docs are well constructed and I'm …
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BigCommerce Customization

We use the BigCommerce open api to connect to our inventory system and integrations to our marketplaces. When an order is placed in BigCommerce for instance, our inventory system automatically gets that order declaration from BigCommerce using its API and then it updates across our marketplaces …
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BigCommerce Customization

We actually use a 3rd party service to manage our APIs from our distributors. Things such as inventory and pricing are regularly updated through the APIs. This was started before I began at this company so I am not sure what the limitations were that led to the decision to go to a 3rd party …
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BigCommerce Customization

Integrations allow us to provide inventory to multiple third parties for additional selling options. We use the apps to push inventory to Amazon and Google Shopping. Adding Amazon check out has increased our sales. Right now approximately 1/3 of all checkouts are Amazon pay. We recently integrated …
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BigCommerce Customization

We have a robust store with every product having a custom look and function but we still stay uniform from page to page. The functions to hide and view pricing or products have been very useful for when we are out of stock or have a product on backorder.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product catalog & listings (413)
    7.8
    78%
  • Visual customization (403)
    7.4
    74%
  • Mobile storefront (401)
    7.3
    73%
  • Product management (410)
    6.8
    68%

Reviewer Pros & Cons

View all pros & cons
Verified User
Executive in Other
Sporting Goods Company, 1-10 employees
CS
Christine Sako
Head of Internal Ops and BI
XY Labs (Information Technology & Services, 11-50 employees)

Video Reviews

3 videos

View Playlist
User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
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Pricing

View all pricing

Standard

$29.95

Cloud
per month

Plus

$79.95

Cloud
per month*

Pro

$299.95

Cloud
per month*

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $29.95 per month
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.3
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.4
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

7.7
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

7.1
Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

7.2
Avg 7.8
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Product Details

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.

BigCommerce Integrations

BigCommerce Competitors

BigCommerce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

BigCommerce Downloadables

Frequently Asked Questions

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

BigCommerce starts at $29.95.

Shopify, Shopify Plus, and Salesforce Commerce Cloud are common alternatives for BigCommerce.

Reviewers rate Product catalog & listings highest, with a score of 7.8.

The most common users of BigCommerce are from Small Businesses (1-50 employees).

BigCommerce Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(662)

Attribute Ratings

Reviews

(26-50 of 342)
Companies can't remove reviews or game the system. Here's why
February 18, 2022

BigCommerce - Big Solutions

GM
Gary McCarthy
IT Programmer
Pneudart (Medical Device, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Scalability
10
I have not encountered anything in BigCommerce so far that has been a hard stop. I've been able to set up and effectively manage over 50 products amounting to over 1,500 SKUs. The pricing is easy to manage and adjust, and the variant settings can be tailored at the individual or global product level. It is a breeze to add new products to the system; If we have the photos on hand we can get a new product into the site and in front of our customers in under 10 minutes. Any time we have felt challenged with the default solutions, we have been able to reach out to an actual human being and have a real conversation with their design and solutions team about our options, time frame, and cost. Even when we do not opt for a paid development cycle, they are more than happy to spend their time guiding us and making suggestions for how we may be able to achieve an in-house solution.
February 18, 2022

Look no further than BigCommerce for your e-commerce solution, seriously!

JoAnna Cohen | TrustRadius Reviewer
JoAnna Cohen
Project Design Engineer
AvisBag.com (Retail, 1-10 employees)
Score 10 out of 10
Vetted Review
ResellerIncentivized
Scalability
9
It's almost perfect. I'd love to see more options to drill down some specific features from their preset packages to really customize things, but overall it's outstanding for what you get in each tier of service. It's simple to understand, and the pricing is fair. Scalability is actually what BigCommerce does better than Shopify and the others already. Always some room to improve though.
November 20, 2021

The Best Platform. The Best Features. The Best Support. The Best People. The Best Business Decision.

Verified User
Administrator in Information Technology
Retail Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Scalability
9
During our busiest sales period when our site was bombarded by traffic and orders, BigCommerce never skipped a beat. I've seen companies at every level of BigCommerce plan do well on the platform.
November 19, 2021

Feature Rich, but Quite Expensive

Verified User
Professional in Marketing
Telecommunications Company, 51-200 employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Scalability
6
We eventually moved to Magento 2 because our team decided that BigCommerce is too expensive and not flexible enough for us. I personally liked the ease of use with this platform, but it only takes you to a certain level. When the web store gets more complicated, you still need a tech person to work on it. It's quite expensive for all the features too.
November 17, 2021

BigCommerce - The perfect fit for small business[es] on Wordpress

Thomas Pittman | TrustRadius Reviewer
Thomas Pittman
Director of Marketing
Neaman Plastic Surgery and MediSpa (Health, Wellness and Fitness, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Scalability
8
Easily scale implementation and training how to for BigCommerce across websites and teams. Highly customizable and can be integrated with multiple other software[s] for various needs such as WordPress. Cost-effective and easy to get up and run [on] a short amount of time. The front-end editor allows complete control over the inventory fulfillment and customer experience options with minimal support from developers.
October 18, 2021

A Review of BigCommerce

CW
Cynthia Wells
Owner
Cynthia Wells (Apparel & Fashion, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Scalability
9
I think BigCommerce's platform is a great way to scale your business. I like the fact that you can connect multiple storefronts to your BigCommerce account and fulfill orders right from your admin. I also like the fact that you can connect multiple third-party websites to your BigCommerce account and expand your reach by utilizing drop shipping.
September 01, 2021

Having BigCommerce in my corner makes my small business feel a lot BIGGER!

LV
Lynn Vining
Owner
ButterBath.com (Consumer Goods, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Scalability
8
Well, honestly I haven't gotten to a point where I really need to scale up my BigCommerce store to a higher level, but I can see that there are some features that I hope to be able to afford to scale up to in the very near future.
August 18, 2021

BigCommerce is a good company if you know what you are getting yourself into and have a good solid understanding of the platform.

Verified User
Employee in Sales
Furniture Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Scalability
7
It looks like BigCommerce can be as big or as small as you want it to be, but I would urge people if they are intending to start big to realize that downgrading a plan from an enterprise like what our business did is not possible if your website is built with enterprise plan and features in mind.
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