Brightpearl by Sage is great!
We changed to Brightpearl by Sage mainly for the automation and ease of use. The direct API integrations with Shopify Plus are great. We …
Overview
What is Brightpearl?
Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading…
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What is Brightpearl?
Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated…
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.brightpearl.com/pricing
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Sales Invoicing | Brightpearl
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Setting up Ad-lister with BrightPearl
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Brightpearl + Avalara Demo
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Add Products Via Upload | Brightpearl
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Brightpearl: The Retail Software for Omnichannel Growth
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Brightpearl?
Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated so users can stay in control and manage by exception.
According to the vendor key differentiators include:
According to the vendor key differentiators include:
- Software and Service. Service is an integral part of Brightpearl's offer. The vendor says their retail consultants get users live three times faster than traditional ERP, always for a fixed cost. And the in-house team is available throughout, from tech support to ongoing business consulting.
- Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and their integrations and ecosystem are 100% retail.
- Designed to Scale. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. The vendor says they stand by their numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.
Brightpearl Features
- Supported: Sales Order Management
- Supported: Inventory Management
- Supported: Inventory Planning
- Supported: Shipping & Fulfillment
- Supported: Warehouse Management
- Supported: Retail Accounting
- Supported: Purchasing & Supplier Management
- Supported: Workflow Automation
- Supported: Reporting
- Supported: Payments
- Supported: Analytics
Brightpearl Screenshots
Brightpearl Integrations
- Shopify
- BigCommerce
- Authorize.net
- ShipStation
- Xero
- QuickBooks Online
- Shiptheory
- PayPal
- Magento
- eBay
- Amazon
- Alibaba
- ekmPowershop
- Rakuten
- Royal Mail
- UPS
- Cubecart
- Hermes
- Parcelforce
Brightpearl Competitors
Brightpearl Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
| Supported Languages | English |
Brightpearl Downloadables
Frequently Asked Questions
Stitch Labs (discontinued), QuickBooks Commerce, and Linnworks are common alternatives for Brightpearl.
Reviewers rate Support Rating highest, with a score of 8.1.
The most common users of Brightpearl are from Small Businesses (1-50 employees).
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(294)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Brightpearl is a versatile platform that is used by various departments within an organization to streamline their operations and improve efficiency. Users have imported their client databases and categorized clients based on their profession, allowing them to generate accurate target lists for mailings. The operations team relies on Brightpearl to fulfill orders, enter shipping information, and manage inventory levels. The product management team utilizes the platform to collect and analyze campaign data, determine popular products through sales data, and manage SKUs and technological functions.
Brightpearl serves as a comprehensive solution for sales, inventory, marketing, and contact management. It is particularly helpful in keeping track of inventory and customer information, allowing users to integrate with other platforms such as Amazon and Shopify. The platform fulfills the organization's needs for stock management and invoicing. However, some users have found the CRM and reporting functions to be lacking. Brightpearl provides valuable insights into daily financial reports, marketing strategies, and customer behavior, enabling users to log calls, send emails, and track spending trends. Furthermore, the software is praised for its ability to simplify inventory management, order processing, and customer service, helping businesses save time and improve shipping efficiency. Overall, Brightpearl offers a range of use cases that address accounting, inventory, sales tracking, and customer management needs across multiple departments within an organization.
Positive Pros:
- User-Friendly Interface: Many reviewers have praised the user-friendly interface of the product, stating that it is easy to navigate and intuitive to use. Users have appreciated how quickly they can learn and adapt to the system, making their experience more enjoyable.
- Efficient Performance: Several customers have highlighted the efficient performance of the product. They have mentioned that it carries out tasks swiftly and effectively, saving them time and increasing their productivity. The smooth operation has been a key factor in users' satisfaction with the product.
- Helpful Customer Support: A notable number of reviewers have expressed appreciation for the helpfulness of the customer support team. Customers have felt supported throughout their journey with the product, as representatives promptly address their queries and provide valuable assistance when needed. This responsive support has contributed positively to users' overall experience.
Confusing User Interface: Many users have found Brightpearl's user interface to be confusing, leading to difficulties in completing tasks. The layout and organization of features are not intuitive, resulting in a steep learning curve for new users. Some reviewers have mentioned that certain functions are buried within multiple menus or tabs, making it time-consuming to find and access specific tools.
Poor Communication and Updates: Users have experienced issues with poor communication and updates from Brightpearl, resulting in functionality problems and the need for regular retraining. Timely information about system changes or bug fixes has been lacking, causing confusion and frustration among users who rely on accurate and up-to-date software functionality.
Lack of Integration Options: Several users have mentioned that the software has been overpromised in terms of integration with external systems, causing them to seek alternative, untested integrations. The limited integration options provided by Brightpearl fell short of expectations for some customers, requiring them to explore other solutions that may come with additional challenges and potential risks.
Users have provided several recommendations for Brightpearl based on their experiences with the platform. The most common recommendations are as follows:
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Gain a thorough understanding of how Brightpearl integrates and works with all channels: Users suggest taking the time to learn all the features of Brightpearl to maximize efficiency when using the platform. This includes understanding how it integrates with various channels, such as eBay and Amazon, to ensure smooth operations across multiple sales channels.
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Prepare and test data before implementing Brightpearl: It is advised to get data in order before implementing Brightpearl and to watch support videos on YouTube to better understand the product before going live. Users recommend properly preparing and testing external databases and consulting with Brightpearl about their capabilities, particularly when importing products.
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Take advantage of training resources and ask questions: Users recommend fully understanding the functions of Brightpearl before starting and ensuring that all products and transactions are added correctly. They also advise asking lots of questions about how Brightpearl integrates with current systems and meeting other companies currently using the system. In addition, involving all users in the training process can help avoid answering their questions later on.
Overall, users recommend investing time in learning and exploring Brightpearl's capabilities, preparing data thoroughly, and seeking support from both external resources and the company itself.
Attribute Ratings
Reviews
(51-75 of 159)Companies can't remove reviews or game the system. Here's why
Brightpearl details and manages our financial accounts. It keeps track of client and supplier invoices and produces our quarterly VAT returns. Client invoices are stored against the client record and this is used as our CRM on which we also log help desk tickets for our client jobs as they progress. Having the tickets, sales and accounts all in one place makes life easy. Our technicians only see client information and help desk tickets, whereas management staff has access to accounts. This whole business runs through Brightpearl and stops us from misplacing client information.
October 04, 2016
Comfortably Numb
Brightpearl is being used by the whole organization as our main ERP and CRM. We integrated Brightpearl with Magento. We use Brightpearl for the complete business process, from selling goods online, to when clients receive their goods in their homes. Brightpearl is our main accountability system.
October 04, 2016
BrightPearl changed our business so much so that we now talk about "pre-BrightPearl" and "post-BrightPearl"
We originally used BrightPearl to monitor stock and track inventory across our retail business. As both a direct to consumer retailer and a wholesaler, it's vital to be able to quickly move stock across different channels and accurately track the contents of many different warehouses across the country. However since our initial purchase we've come to rely on BrightPearl for so much more - from sales and reporting to invoicing and customers services. It has completely changed our business - so much so that we now talk about "pre-BrightPearl" and "post-BrightPearl"!
October 03, 2016
Brightpearl, Bright Future!
BrightPearl is used across the board here at my company. Under our previous POS system, we had more than an handful of issues--mainly due to the fact that the POS we were using was not built to accommodate the number of sales we were making. BrightPearl is much more suited for the volume we see here. It helps vastly with organization and planning, on a company-wide scale, in the sense of ordering (on our end), ordering (on the customer's end), and inventory. It also helps quite a bit that all of our programs now talk to each other, which helps to abate the troubles of double orders, unseen changes, etc.
October 03, 2016
Brightpearl - not as bad as it used to be
We use brightpearl across our organisation to keep all our customer and supplier information in one place. We use it as our primary sales platform. Having brightpearl means that everyone in the organisation is able to quickly and easily pull out or input information that is relevant to their business function.
September 30, 2016
Brightpearl used for B2B
We use brightpearl across our organisation, for stock management, creating purchase orders, order management, account management, and accounts. Pre brightpearl we were running accounts and stock management on two separate systems which is far from ideal.
Being a B2B importer/distributor who offers a drop shipping service, we actually use brightpearl completely differently to 99% of users I would imagine.
It links to our order management/route planning software called STREAM, the two go together like hand in glove.
Being a B2B importer/distributor who offers a drop shipping service, we actually use brightpearl completely differently to 99% of users I would imagine.
It links to our order management/route planning software called STREAM, the two go together like hand in glove.
September 30, 2016
Brightpearl Is the Pearl of Our Company.
Brightpearl has been great for our small start up company since it is so flexible which is important to a start up. When we are trying to figure out our customers and as we onboard new ones it helps to be able to customize to each customer's requirements. Brightpearl is also very user friendly and the reporting functions are very important as well.
September 30, 2016
Brightpearl Review
We use Brightpearl (BP) across our whole organization for sales, finances, manufacturing and inventory management. It mostly addresses our inventory management issues. It's easy to see what's in stock and ready to ship versus what's not.
September 30, 2016
We Love Brightpearl
At our organization, Brightpearl is being used to track customer invoices by our department. It is a great software for order management, customer management, and inventory management. It is just used by our department, but I suppose it could be used across the whole organization where it is needed. The business problems that it addresses includes an easy way for us to track invoices, orders and customers.
September 26, 2016
My Review of Brightpearl
Brightpearl is used by the whole organization to run day to day operations - from purchase orders, sales orders, to connecting orders, etc.
September 23, 2016
Brightpearl Review
Brightpearl was being used mainly for our online sales as a platform for order preparation and fulfillment. The entire organization used it and it was very helpful in managing our orders from our online website. Once we ventured into the wholesale space, it was very tedious and laborious to use.
September 20, 2016
Brightpearl assessment
We use Brightpearl to manage inventory. It helps us to complete [orders] and ensure that all products ordered arrive in the warehouse and allows us to take notes on any issues we have. Our whole organization uses it.
September 20, 2016
Brightpearl Review!
We use it in all departments. We use it to order and receive inventory.
September 20, 2016
Brightpearl - the powerhouse for Inventory Management
Brightpearl is being used to allow us real-time accurate inventory across bookstores at multiple campuses. This allows to ensure that we only order what is needed and that we use what we have at all facilities to reduce the number of orders needed. It also allows us to easily transfer products from location to location with a trail to show accurate inventory counts.
September 20, 2016
More of a Grower than a Shower
Brightpearl is used as a customer management system as well as for stock management. It is used for processing sales, and storing customer and account information. Brightpearl does a good job and covers the basics of everything you require. Versatile use - across a sales team accounts team and warehouse team.
September 16, 2016
My New BP Review
We use BP to create PO, receive items in the warehouse and in our accounting department. It allows us to track the amount of items purchased in a day and received in a day. Our accounting department runs reports daily to then pay the bills. We also use it as a weekly tracker to know know how many employees to staff in the warehouse with how much was purchased the week prior.
September 13, 2016
Bright pearls ups and downs
We use brightpearl to manage all of our products, through location, stock upload and scanning/checking software. We also use it for inventory count, exchanges and purchase orders.
Sometimes the software will have a problem and it is extremely hard to get in touch with the actual company to resolve the issue. It would be nice to have customer support through the phone without having to pay a large fee.
September 12, 2016
A good solution for e-commerce retailers
I have used Brightpearl with 3 different clients, only 1 of which is a current user. At the time of selecting Brightpearl, it appeared to be the only fully-integrated system for small businesses - i.e. the only system where you could manage marketing, sales, inventory and accounting all on the same database. Over the last few years Brightpearl has deliberately focused the product on multi-channel retailers (i.e. internet and physical stores). The biggest single benefit is the integrated nature of the system.
September 12, 2016
Brightpearl in the dark
Used by client across their business - I am responsible for supporting integration with ecommerce platform(s).
September 12, 2016
Brighter than your Pearl
Brightpearl is our main stock inventory system and CRM management tool. It is used throughout all departments from quoting for various clients to allocating and monitoring stock levels. It doubles nicely as a place to keep comments on customers' orders to ensure they receive a high level of personal service.
September 09, 2016
disatisfied with Brightpearl
We use Brightpearl for receiving orders from BigCommerce, entering orders to create PO's, issuing PO's, A/P, A/R, Inventory etc. We have 3 current users.
September 08, 2016
Brightpearl ERP Review
Brightpearl is used across the organization as our primary ERP system; to track customers and sales, track and maintain inventory including purchasing and cost of goods sold (COGS), as well as our primary accounting system.
September 07, 2016
Brightpearl offering a Brighter tomorrow
We currently use Brightpearl for marketing, sales, manufacturing, purchasing, inventory management and shipping. It is widely used across our whole organization as a daily tool to complete all necessary tasks to generate new customers and sales. From start to finish of an order process Birghtpearl does a very efficient job of delivering a quote made by sales team member into an order produced by a client services representative. Those orders are then given to the production or warehouse team to be produced or shipped out if the product is already on hand. The strengths I see in Brightpearl is the seamless transition from stage to stage in the order process. Being able to pick and allocate material from on hand stock, and then have the remaining material either set on back order or purchased for creation from Vendor as a drop shipment is something that is very helpful. We do see sometimes that on the inventory side of things not being able to edit quantities into fractional amounts is something that is a negative, as we have a lot bulk material that is measured in weights.
September 06, 2016
From the low man on the totum pole
BrightPearl helps in simplifying order processing. Inventory management is very helpful within Brightpearl. Combined order notes helps everyone be on the same page. Having the ability to email a customer within their order is a bonus. Seeing the orders moving through the process without having a physical paper trail is helping to reduce waste. Being able to upload pictures onto an order is a big plus.
September 02, 2016
Great Package for Companies Growing out of Small Business Accounting
We primarily use Brightpearl to manage all our stock and automatic processing of all online and offline orders placed by our customers and stakeholders. It is used across the whole company at all levels. Brightpearl serves as a command centre of all our e-commerce operations and solves many problems such as stockouts, data redundancy and inconsistency, etc.