Chorus by ZoomInfo Reviews & Ratings 2024

Overview

What is Chorus by ZoomInfo?

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.

Recent Reviews

An invaluable tool for any sales team

9 out of 10

April 29, 2024

Incentivized

[...] uses Chorus by ZoomInfo in meetings that we have with people outside of our company. It is used as a note taker to capture key …

Chorus by ZoomInfo - The software that just keeps on giving

9 out of 10

April 22, 2024

Incentivized

We use Chorus by ZoomInfo for 2 major needs, which is finding contacts within an organization to build business and pipeline and reviewing …

Chorus by ZoomInfo and its wonderful insights

10 out of 10

April 19, 2024

Incentivized

Chorus by ZoomInfo is used in my organisation as a note taker who joins prospect meetings. I find it super useful as often when engaged in …

Chorus by ZoomInfo 10 Point Meeting Summary is great

6 out of 10

April 15, 2024

Incentivized

Chorus by Zoominfo gives a 10-point breakdown of every conversation that is easy for the sales team to review! The AI email breakdown …

Great for subject matter experts

10 out of 10

October 05, 2023

Incentivized

As the manager of curation, I review calls with customers from our sales, partnerships, and customer success teams in order to gain …

Works well, and is improving

7 out of 10

September 11, 2023

Incentivized

Chorus records and transcribes our sales calls, and pulls out pertinent information we can use to propel the potential customers through …

Solid for Call Coaching & Product Feedback solution

9 out of 10

September 11, 2023

Incentivized

We used Chorus mainly for 2 functions: Call coaching on the sales side and product feedback from sales convos to our product team.

Why wouldn't you use Chorus??

10 out of 10

August 10, 2023

Incentivized

We use Chorus every day!! From Sales prospecting, to Account Executives connecting with our clients, to Implementation Managers, Customer …

A sales tool to help improve employee conversations

9 out of 10

July 31, 2023

Incentivized

Chorus helps me to break down the large number of calls my team makes into usable portions so that I can focus on giving the best …

Thank you for Chorus

9 out of 10

July 27, 2023

Incentivized

We use Chorus for phone call reviews and demo reviews. We get graded and judged on our cold calls that we are making on a daily basis.
We …

Chorus by Zoom is accurate and saves time

9 out of 10

July 25, 2023

Incentivized

We use Chorus to record discovery calls and demonstrations. The tool has many useful features such as sharing, annotating, and summarizing …

Good basic tool for meeting capture.

6 out of 10

May 08, 2023

Incentivized

ZoomInfo's Chorus is a good basic tool for capturing meetings that offers some useful features for recording and transcribing …

Chorus: Must have for a growing sales team

9 out of 10

May 04, 2023

Incentivized

To record customer conversations and review better ways to pitch. Sharing the learnings with the larger team and also going back and see …

Great Recording Device and Note Taker

10 out of 10

May 04, 2023

Incentivized

We record all customer calls. Its easy to send the recording out after the call and later I'm notified when the client listens to the …

Great tool!

9 out of 10

January 30, 2023

Incentivized

Read all reviews

How Chorus by ZoomInfo Differs From Its Competitors

The key features that we use are the call recordings and deal notifications. The call recordings help us understand how the flow of each call went. It shows us whether we were asking the right questions and providing the information the people on the other end were looking for. It shows us where …

Incentivized

Tech Stack

Unless the people on the other end of the call object to it being used, Chorus by ZoomInfo is a tool that we use on every external meeting. We tried Gong for a short while and found that it did not compare well with Chorus by ZoomInfo. While Chorus by ZoomInfo will usually give you ten key points …

Incentivized

Innovative Uses

Our VP of Sales recently asked our sales team to prepare a Power Point presentation on one of the SAP solutions that [...] provides. We each chose different services and formatted our slide decks differently. At the end of each presentation the team provided each of us with feedback as to what …

Incentivized

Support & Onboarding

We have been using ZoomInfo for the past four years and their knowledge base and free training resources have always been a tremendous value to us. They have always reached out to us whenever we have added new sales people to see what they could provide in the way of onboarding and training. At …

Incentivized

Advanced Features

Scorecards have been inpactful for our business as it has helped us look at ways we can improve not just as a seller but where we could ask better questions to the prospect. Also, making sure we are making proper discovery and asking the right questions. Other key pieces are looking at how long we …

Incentivized

Tech Stack

It fits well into my tech stack now as everyone in our company is using it. They use it for grabbing recordings, getting feedback, or just learning from other peers who are doing well in their roles. Without this tool we would not be able to fully see where we are all able to improve and get thing …

Incentivized

Innovative Uses

Most ways have been to provide snippets to sellers by someone who is reviewing the calls at the end of the week. It provides us with a view on how others are handling their deals and maybe some lines we can use in our own. Major win for the org as a whole.

Incentivized

Support & Onboarding

I have not had the chance to work with the Chorus by ZoomInfo support system. thankfully, everything has been relatively easy to use, and I have been able to find everything I need. Should it be any close to the way their support in the past has been with finding contact I imagine it to go very …

Incentivized

Advanced Features

At my organisation Chorus by ZoomInfo is used as a note taker to join meetings, record our discussion, provide coaching, conversation analytics, and provide a wrap up which includes a follow up email to the prospect that we have met wit calling out action items, any follow up that we said we would …

Incentivized

Tech Stack

I very much enjoy used Chorus by ZoomInfo, it easily plugs into my google calendar and is easy to add to meeting invites, meetings are then run through Zoom which most people are familiar with. The tool is silent in the background and simply appears as a notetaker. I find this tool super intuitive …

Incentivized

Innovative Uses

Chorus by ZoomInfo is used within my organisation by the Account Development Representative team, there have been a huge number of positive impacts but I'll say one that I like the most is the capabilities to monitor the number of filler words we use per minute, we can then monitor this over time …

Incentivized

Support & Onboarding

I have not had the pleasure of working with the Chorus by ZoomInfo customer support team. In my organisation we have a team member who is trained on the Chorus by ZoomInfo tool and we reach out to this particular colleague for support. I will however say that this colleague of ours knows the tool …

Incentivized

Advanced Features

To be honest I don't use any of these features via Chorus by ZoomInfo and was never trained on them. I just use the recording and AI breakdown. I would say it has helped me realize I need to talk less and let the prospect talk more.

Incentivized

Tech Stack

Chorus by ZoomInfo is integrated with Zoom. We use Zoominfo to get contacts from Linkedin Sales Nav to Hubspot / Salesloft. We didn't use a recording tool before Chorus by ZoomInfo and were just watching recording from zoom directly. Its nice that Chorus by ZoomInfo calls don't delete after 90 …

Incentivized

Innovative Uses

The AI 10 point breakdown summarizing my sometimes too long too detailed notes.

Incentivized

Advanced Features

I am not a sales professional, but it is helpful for getting industry insights to share with my department of subject matter experts.

Incentivized

Innovative Uses

We have used chorus to transmit industry insights to our department of subject matter experts

Incentivized

Advanced Features

The sales manager has found the analytics piece very helpful, especially during training sessions and one-on-one meetings. We'd like to start gamifying the analytics for weekly/monthly prizes. Who can get the most engagement from their meetings, who has the most meetings, who asks the best …

Incentivized

Tech Stack

Chorus integrates into Salesforce, ZoomInfo, and ZoomInfo Engage. While the platform is incorporated into Salesforce, we would like to see a somewhat better integration. Currently, we have to hunt around a little for the Chorus notes within our Salesforce org. It would be much better if these …

Incentivized

Innovative Uses

We have mostly used Chorus as we expected to do so. What we have appreciated the most were the analytic and keywords and phrases features. If there are better more innovative ways to use the platform, we would be open to discovering those and attempt to add them to our repertoire.

Incentivized

Support & Onboarding

The support teams for the ZoomInfo suite of products has been hit or miss. While the people are great, friendly, and try to help, they aren't always able to solve all our concerns. Such issues as the system coming into meetings a couple minutes after we begin hasn't been solved, and we were told …

Incentivized

Use Cases

Call Review Coaching & Skill Development New Hire Onboarding Market Intelligence (Competition, Product, Messaging)

Our sales team mainly uses Chorus for call coaching for managers, reviews, & skill development via enablement. AEs will use it to re-listen to their own calls as well. Our Product …

Incentivized

Innovative Uses

We purchased it mainly for sales call reviews, coaching and better forecasting...but think the product feedback to the product team has been a real positive impact as well.

Incentivized

Advanced Features

I am not in sales, so I cannot respond here

Incentivized

Tech Stack

Its invaluable to the Customer Success, Implementation and Strategic Product Consultants teams-Allows us to watch meeting recordings for meetings we couldnt join
Allows us to share recordings with clients for future use and extended trainings
Amazing for Onboarding tour new hires and for our clients …

Incentivized

Innovative Uses

the Chorus AI for follow up notes!
AMAZING and so easy. What a time saver

Incentivized

Advanced Features

The biggest use for the team is the individual engagement tab which houses all the rep's calls. Additionally the analytics tab allows us to review different conversation skills and view areas of improvement. Playlist are also a helpful feature that allows us to group calls whether they be …

Incentivized

Tech Stack

Chorus is integrated into our Salesloft, Salesforce platform and is connected to all sales calls and demos. I do not currently have a comparison for others tools.

Incentivized

Innovative Uses

The team has utilized the clip feature heavily to allow us to share impactful sales moments between other reps as well as clip vital portions of demonstrations to share with prospects. This feature has allowed us to highlight positive sales skills and encourage the reps to continue said skills.

Incentivized

Support & Onboarding

I do not have any experience with the support team.

Incentivized

Advanced Features

I use the scorecards to see which teammates have the highest closing percentage as well as positive calls. When going for my next position I have been using Chorus to review our top performers so that I can mimic what they are doing. I like the playlists for positive calls as well as follow up …

Incentivized

Tech Stack

Chorus pares great with our current stack of products. I use zoom info a lot as well and having a software and program that not only tracks how my conversations are going but gives me feedback on it in a timely manner is helpful. In the past I have used google docs and excel to track things and …

Incentivized

Innovative Uses

We have used Chorus to train our new people. this lessens the burden on management and directors of having to personally sit and train each and every new hire.
Our Account Executives can go back and listen to the development teams calls to gage the customers interest based on inflection and what is …

Incentivized

Support & Onboarding

The zoom info team seems to be quick and responsive if we ever have issues with the software. I have only run into it a couple times the zoom has not transferred information into our CRM software efficiently. This was solved by the end of the week without any other problems arising

Incentivized

Advanced Features

Saves time, highly accurate recap of key meetings, easy to share with associates who were not in the actual meeting

Incentivized

Support & Onboarding

I have no experience working with the customer support team

Incentivized

Advanced Features

The feature we use most is currently playlists because they allow us to provide examples of what good looks like to new reps who are ramping. Playlists also provide important insights for our marketing team on the pain points of our prospects, which they're able to use as the basis for their …

Incentivized

Tech Stack

Chorus syncs with our CRM, which was an improvement from our previous solution of using only Zoom to capture meetings.

Incentivized

Innovative Uses

We have been able to provide greater visibility into customer interactions to our leadership team.

Incentivized

Support & Onboarding

Their customer support leaves much to be desired. Response times can be slow, and some of the support reps seem less knowledgeable in the product.

Incentivized

Advanced Features

Text search to identify key competitors being mentioned and battlecards to give reps pointers to use at the right time. Snippets to share interesting pieces of conversation with your team. Leaderboard to gamify the process of continuous learning

Incentivized

Tech Stack

It is an essential part of the sales tech stack and is placed well in terms of both pricing and features compared to other alternatives

Incentivized

Innovative Uses

We use chorus recordings in weekly call listening sessions where the entire team listens to a call and discusses different ways how customer objections could have been handled better. The learnings are then shared with the team and also made battlecards out of

Incentivized

Support & Onboarding

Not much training has happened as the tool is quite self servicable

Incentivized

Advanced Features

Edit or trim the recording before sending it out.
View notifications when people watch the recording.
Note taking.

Incentivized

Innovative Uses

We are graded on our calls. If you are scored higher you will receive commission and ultimately a raise for those scores.

Incentivized

Use Cases

Call Review Coaching & Skill Development New Hire Onboarding Handoffs & Collaboration / Knowledge Sharing

Incentivized

Advanced Features

I use the snip tool a lot to send snippets of meetings to my colleagues when I feel there is something valuable for them to listen to from a recorded call but not waste their time having to listen to the entire call. The playlists feature is also great and makes it easier to search for specific …

Incentivized

Tech Stack

It's a great tool to help onboard new hires and review discussed conversations. It's very helpful to have Chorus.ai to fall back on when the team is questioning something that was discussed on a call and can easily grab snippets of conversations to show what was actually said during meetings.

Incentivized

Innovative Uses

We have used Chorus.ai to share snippets of client praise for members on our team. It's a great way for us to show team recognition internally and call out colleagues who have done a great job on various projects. It's great to be able to hear client feedback directly from the client through the …

Incentivized

Support & Onboarding

I have not had the need to work much with the Chorus.ai customer support team since I have not ran into any issues using Chorus.ai. It really does help though to have a strong customer support team on the Chorus.ai side that my company knows we can reach out to when needed.

Incentivized

Use Cases

Call Review Coaching & Skill Development New Hire Onboarding Handoffs & Collaboration / Knowledge Sharing

We use Chorus.ai for recorded conversations with clients. It helps us review what we did good and what we need improvement on. With Chorus.ai it will auto log areas that need addressing in the …

Incentivized

Advanced Features

I have not been part of this end of things, but I do know that my boss will make notes right inside Chorus.ai and it will email me the exact time stamp for where he made comments for me to go back and review. This makes a very good transparent communication between all departments

Incentivized

Tech Stack

We have not used any automated recording programs up to this point. We looked into what Chorus.ai has to offer and how it integrates with all our products and decided it was a great fit for out company.

Incentivized

Innovative Uses

I don't have anything unexpected because I am in the sales department. It has worked out just fine for what I do.

Incentivized

Support & Onboarding

This is also a department that is not up to me

Incentivized

Use Cases

Call Review Coaching & Skill Development New Hire Onboarding Handoffs & Collaboration / Knowledge Sharing

I am not aware if Chorus.ai is being used across the whole organization - to my knowledge, it is only used within the sales team. We primarily use Chorus.ai for its call & meeting recording …

Incentivized

Advanced Features

I am not a sales leader or a sales enablement professional, so this is not applicable to my role. I do know that our sales leadership has put together playlists of successful calls for onboarding.

Incentivized

Tech Stack

Chorus.ai fits nicely into our existing tech stack because once your settings are complete, there is not much else you have to do. Chorus.ai integrates with all of our tools nicely. As long as you have your email settings correct in chorus, the tool will automatically join all of your zoom …

Incentivized

Innovative Uses

An unexpected benefit of using Chorus.ai has been having the ability to share call recordings with our prospects & customers, not just internally. Our meetings cover a lot of information - having the ability to share our presentations with prospects who can then share them with their leaders & …

Incentivized

Support & Onboarding

I personally do not have any experience working with the Chorus.ai customer support team. I was actually unaware of the knowledgebase, free training resources, and onboarding support that Chorus.ai provides, but will take another look as these sound beneficial to my growing team.

Incentivized

Use Cases

Call Review Coaching & Skill Development Process Improvements & Change Management Handoffs & Collaboration / Knowledge Sharing

Full organization

Tech Stack

In my opinion, it is poor when compared to Microsoft Teams. Integration to SF is not great currently - as the volume of data & repetition of the data makes sent by Chorus to SF makes it hard to search for useful content in SF

Innovative Uses

I like that all calls are stored in one place

Advanced Features

As a salesperson Chorus.ai help me to better my sales performance and accuracy on proposals I send based on everything the customer has mentioned during the calls. It's hard to quantify, but it definitely adds on the closing rate percentage. As mentioned before, I have the ability to watch as many …

Incentivized

Tech Stack

It's definitely a feature that became part of our tech stack and won't go away. I personally haven't had the opportunity to try other tools that compete with Chorus.ai, but I have heard they lack in quality when compared to Chorus.ai, or are not cost attractive as well. Compared to my old tools …

Incentivized

Innovative Uses

The use for training purposes is quite new in here, and it's seems to be working pretty well. That is saving time and resources from us, which is very important, considering that we are a StartUp with limited people. It also has a great impact if considering we are a global company, with people …

Incentivized

Support & Onboarding

I haven't used any of the free training resources so far, but regarding to customer support the one time I need it, I receive a quick and good support from the Chorus.ai team.

Incentivized

Use Cases

Call Review Coaching & Skill Development New Hire Onboarding Process Improvements & Change Management Market Intelligence (Competition, Product, Messaging) Handoffs & Collaboration / Knowledge Sharing Voice of Customer & Disseminating Success Stories

Chorus is one of our most useful tech tools. We …

Incentivized

Advanced Features

Playlists for onboarding
Scorecards for AE & CSM call reviews
Customer moments for across the org

Incentivized

Tech Stack

Fits perfectly w/ Hubspot and integrates well w/ Gcal. No issues here.

Incentivized

Innovative Uses

A lot of product issues were highlighted which sped up the time to change on the engineering side. Has increased our innovation speed. Cut down on onboarding time!

Incentivized

Support & Onboarding

When it was just Chorus.ai, CS support was great. To be honest, I feel that once they got bought by ZoomInfo it has been an ABSOLUTE mess. This isn't Chorus's fault really.

- ZoomInfo is one of the worst organized companies on earth.

Incentivized

Advanced Features

I have used Chorus.ai at two different companies now. The use of scorecards has been something new and exciting for me to use. I like the ability to see how each call stacks up and knowing if it is a potential fit to keep moving the ball down the field.

Incentivized

Tech Stack

It fits well and is something needed in a sales tech stack. I have used similar tools in my time as a manager and sales rep. Chorus.ai is all around the best that I have used. I like all the features it comes with and how simple it is to use on a daily bases.

Incentivized

Innovative Uses

We have a weekly team meeting. We have been taking a call from each rep and going over that call. It is great to get positive feedback and hear what you could have done better or why didn't you ask this question to dive deeper into the prospect's pain point. Just a great way to continue to improve …

Incentivized

Support & Onboarding

I haven't needed to work with the customer service team with Chorus.ai. I do know they are great with replying if needed. They offer free training and other resources like onboarding support if/when needed.

Incentivized

Use Cases

Call Review Coaching & Skill Development Process Improvements & Change Management Handoffs & Collaboration / Knowledge Sharing

Our whole sales department uses Chorus. It makes it easy to record meetings and demos and then share those recordings with clients and prospects. We also use the tool for …

Incentivized

Advanced Features

Our whole sales department uses Chorus. It makes it easy to record meetings and demos and then share those recordings with clients and prospects. We also use the tool for analytics surrounding sales skills and communication. The coaching tool is valuable as it gives each user insight into their …

Incentivized

Tech Stack

Chorus.ai works for us in a way that Gong did not and at a better pricepoint.

Incentivized

Innovative Uses

Using the metrics for our team meetings and to report progress on goals.

Incentivized

Support & Onboarding

I have not had to use support with Chorus.ai as of yet.

Incentivized

Advanced Features

I don't personally use these since I am an Account Manager, but I could easily see our team sharing Chorus.ai recordings that have to upsell conversations in them. We have also shared with the sales team Chorus.ai recordings so they can understand a customer's onboarding journey better and their …

Incentivized

Tech Stack

Chorus.ai positively impacts our existing tech stack and I'm so glad we have it! This is the first time I've used it and I'd be lost without it. The only other meeting recording tools I've used before are Google Meets and Zoom, Chorus.ai is more robust in its offerings.

Incentivized

Innovative Uses

Sharing with new hires to understand clients and processes. Sharing with products to understand issues or product requests. Sharing with Management for them to understand some irate customers. I have used it for training with my manager too.

Incentivized

Advanced Features

I currently use the coaching feature for my client calls to see where there are areas for improvement. One area I am working on improving is reducing the number of filler words that I use. I love the ability to return to a call recording and jump around to different parts of the call based on the …

Incentivized

Tech Stack

I have used Truly as a phone for work in the past, which I liked but there was no coaching aspect. I like that Chorus.ai makes recordings and snippets easy to share. I also use Outreach and I find that Chorus and Outreach work well together. I can share a recording via Outreach.

Incentivized

Innovative Uses

We have a weekly meeting where everyone on the team shares a snippet from that week that they think would be valuable for other team members to hear about. Chorus.ai has increased collaboration amongst our team. It is also great for new hires, who can watch some client calls before taking the leap …

Incentivized

Support & Onboarding

I have not used the Chorus customer support team but I appreciate the occasional emails that I get from Chorus with tips & tricks or events upcoming.

Incentivized

Use Cases

Call Review Coaching & Skill Development New Hire Onboarding Handoffs & Collaboration / Knowledge Sharing Voice of Customer & Disseminating Success Stories

It is being used by several departments. Our department uses it for call recording for prospecting and demos with prospects. It breaks out the …

Incentivized

Advanced Features

Chorus.ai definitely helps us improve our processes by allowing us to review previous calls and demos. It also allows us to use previous recordings a training for other personnel in our organization. The knowledge share that it provides really helps us quickly grow our organization. It has been a …

Incentivized

Tech Stack

Before we had Chorus.ai we relied on using the recording features built into our conferencing phone software or our video conference software. While to do a good job in recording that is where their usefulness ends. They are stored on individual machines and not transcribed or had their topics …

Incentivized

Innovative Uses

We used it as expected so I am not sure we have anything to add here. It provides the features and functionality that were presented to us and it is something we use every day.

Incentivized

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Provides a recording of the conversation that can be shared with other team members
The process of removing Chorus by ZoomInfo from a call could be made easier.

Philip Wildstein

Director, SAP Business Development

Mygo Consulting (Computer Software, 201-500 employees)

Snapshots of important points made during calls
sepearting two calls if there are two meetings close together

Jonathan Hernandez

Commercial Account Executive

Procore Technologies (Information Technology & Services, 1001-5000 employees)

Video Reviews

2 videos

View Playlist

Chorus' Call Recording Allows Call Playback In Order to Help Hold Employees Accountable: User Review

03:02

User Review: Call Recording Through Chorus Works As A Key Tool In Content Recall & Employee Coaching

02:06

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Pricing

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Chorus by ZoomInfo

N/A

Unavailable

What is Chorus by ZoomInfo?

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

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Exotel

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5 months Validity

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Product Details

What is Chorus by ZoomInfo?

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, helping sales teams to hit their number.

Chorus by ZoomInfo Features

Supported: Call Processing, Transcript & Recording
Supported: Deal Inspection
Supported: Meeting Experience through Meeting Briefs, Meeting Summaries, Trackers

Chorus by ZoomInfo Screenshots

Screenshot of Deal and Account Visibility

Chorus by ZoomInfo Videos

How MongoDB has cut ramp time and accelerated deal cycles using Chorus.

Chorus.ai can identify any deals that are at-risk in a sales pipeline.

In a few keystrokes, Chorus can be used to filter through conversations and pinpoint relevant information.

With the Chorus.ai by ZoomInfo mobile app, calls can be accessed on the go.

How Chorus Helps to Reduce New Hires Ramp Time

Chorus by ZoomInfo Competitors

Chorus by ZoomInfo Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	Apple iOS, Android
Supported Countries	Anywhere
Supported Languages	English

Chorus by ZoomInfo Downloadables

Frequently Asked Questions

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.

Gong, Outreach, and Salesloft are common alternatives for Chorus by ZoomInfo.

Reviewers rate Call Recording Playback highest, with a score of 9.5.

The most common users of Chorus by ZoomInfo are from Mid-sized Companies (51-1,000 employees).

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Comparisons

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Reviews and Ratings

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December 02, 2020

Robert Peterson III - Chorus Review

Robert Peterson III

Sr. Manager, Account Development

Auth0 (Computer Software, 501-1000 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Use Cases

Call Review
Coaching & Skill Development
New Hire Onboarding

We are currently utilizing Chorus.ai as a tool for the Account Development Representatives globally.

The goal is to help leverage chorus in a way that allows us to accelerate call coaching and how reps handle objections, BANT, and diagnosing use cases. One thing we typically struggled with is finding pain on calls, which Chorus will help alleviate.

Pros and Cons

Analytics are awesome!
Call scripts seem pretty accurate when quickly sifting through a call

UI could use a little more flexibility and ease of use

Likelihood to Recommend

Awesome for call coaching and scorecards to help dive into specific areas a rep can improve.

Return on Investment

Increase in 27% more qualified opportunities at the SDR level since we started using Chorus.

Alternatives Considered

Gong.io

Gong has really good analytics, similar to Chorus, but we felt Chorus scorecard and other in-depth coaching functionality gave us a better ability to make an impact with our SDR's.

Tech Stack

We have never used a tool like Chorus.ai, but we do like that it integrates with slack, and other tools we use to help enable our team.

Innovative Uses

I didn't realize how many different pieces of analytics were able to be extracted, such as filler words, talk time, monologues... etc.

Support & Onboarding

I haven't had a chance to work with the customer support team yet, but I will be sure to provide feedback once I start to utilize the support team.

Users and Roles

The business functions that our reps represent is the Account Development Department.

Our core function is to create pipeline for account executives to close. We have three segments:

Small Business
Mid Market
Enterprise

Support Headcount Required

We have a tools specialist that is a subject matter expert for all tools that we implement here at Auth0.

We also have our sales enablement team take on admin privileges while learning tools like Chorus so that knowledge can be passed down to new hires that join our sales organization.

Business Processes Supported

Call coaching
Analytics on how we handle competitor conversations
Diagnosing pain and delivering value

Future Planned Uses

Depends on the product roadmap for Chorus
I'd like to see live functionality that we can take advantage of while on a call

Likelihood to Renew

It's hard for me to give anything more than a 5 at this point.

The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term.

Products Replaced

Key Differentiators

Implementation support

To my and my leadership, implementation was critical.

We want to make sure Chorus is flexible to our business model, and things that are important to our sales team. Having flexible software makes it easier to have a long-term relationship.

Evaluation Lessons Learned

To be honest, I do not think we did a thorough evaluation of Gong. But that being said, I do think that we ended up choosing the correct solution based on what our sales enablement team has noted.

Implementation Details / Implementation Partner

Don't know

Change Management Lessons

Change management was a minor issue with the implementation

I believe Chorus or call recording tools was something we have talked about for over 2 years. So there wasn't a monumental change or tweak in processes that lead us to Chorus.

Implementation Rating

Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.

Easy Tasks

The analytics are my favorite part by far
Scorecard functionality is also very useful

Difficult Tasks

The UI feels somewhat outdated and not as intuitive as I'd like

Chorus by ZoomInfo

CallTrackingMetrics

Exotel

Gong

Clari Copilot

Fireflies.ai

Zoom Revenue Accelerator

Fathom

Avoma

Salesloft