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Users have found this product to be incredibly versatile, with a range of use cases that cater to their specific needs. Customers have …
Overview
What is Cision Communications Cloud?
CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.
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What is Cision Communications Cloud?
CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Cision Communications Cloud?
Cision Communications Cloud® empowers communicators with tools that help them reach the right audiences, deliver impactful results across traditional, digital and social media, and track a brand in one integrated solution. Automated analysis helps users report and translate campaigns into insights.
Cision Communications Cloud Features
- Supported: Media Monitoring and Analytics
- Supported: Media Relationship Management
- Supported: Social Listening
Cision Communications Cloud Screenshots
Cision Communications Cloud Videos
Media Relationship Management
Cision Social Listening
Cision Communications Cloud Competitors
Cision Communications Cloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.
Agility PR Solutions, Meltwater, and Muck Rack are common alternatives for Cision Communications Cloud.
Reviewers rate Implementation Rating highest, with a score of 10.
The most common users of Cision Communications Cloud are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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- Recommendations
Users have found this product to be incredibly versatile, with a range of use cases that cater to their specific needs. Customers have praised its ability to streamline communication within teams, making it easier for members to collaborate and share information. Reviewers have also noted its effectiveness in project management, with the product providing a centralized platform for planning, tracking progress, and assigning tasks. Additionally, users have found value in its functionality for customer relationship management, allowing them to keep track of interactions and effectively manage their customer base. Overall, the product has proven to be a valuable tool for enhancing productivity and improving efficiency across various industries and professional environments.
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Easy-to-use and Intuitive User Interface: Users have found the user interface of Cision PR Software to be easy-to-use, intuitive, and not overwhelming. They appreciate the well-designed and user-friendly interface of Cision Communications Cloud.
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Exceptional Reporting Capabilities: Users highly praise the exceptional reporting capabilities of Cision Communications Cloud. They find the platform's reporting features to be interactive, detailed, and customizable. Many users value how these reports help them quantify the impact of media on their business and gain insights into trends. Additionally, users appreciate the media tracking capability of Cision as it aids in measuring PR results.
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Effective Search Functionality: Users find the search function in Cision to be helpful and excellent for quickly obtaining high-level information or metrics about a publication. The detailed database of contacts in Cision is also highly valued by users who find it useful for identifying reporters and influencers. Moreover, they highlight that the new edition of the media building interface is easy to use.
User Interface: Many users have found the user interface to be confusing, clunky, and not intuitive, making tasks difficult and cumbersome to navigate. These issues have been mentioned by multiple reviewers.
Search Tools: Some users have experienced issues with the search tools, which sometimes fail to pick up all the coverage or include irrelevant content, requiring additional clean-up work. This has been a common frustration among users.
Customer Service: Users have expressed frustration with the customer service/account team, stating that it takes repeated requests to get an answer from them. Multiple users have mentioned difficulties in getting timely responses from customer service representatives.
Users recommend entering into a trial or limited agreement first to test the software's suitability for the company. They suggest leveraging the support team for training and assistance with any questions. Users highly recommend Cision for its usefulness in public relations and media relations, as it is considered the most comprehensive media list monitoring software available, providing accurate and up-to-date contact information. Overall, Cision is recommended for organizations that require up-to-date media contact information and extensive news coverage, and it can benefit organizations in various capacities. Users advise contacting a representative to receive a thorough explanation of the features and functionalities of Cision. They find Cision very useful for PR purposes and suggest setting aside time to onboard oneself with all the features and functionalities of the platform. Users also suggest comparing Cision against other similar platforms and considering the level of support needed. In summary, users believe Cision is the industry standard and a reliable software option.
Attribute Ratings
Reviews
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September 28, 2020
Best media monitoring tool for PR professionals
I find Meltwater to be as user-friendly/easy to use as Cision, but the difference is in the number of metrics that Cision is able to capture and quantify (ie audience, UVPM, publicity value, etc). To be fair, I've also only started using Meltwater, but I prefer Cision because of the great reports it's able to generate and the metrics mentioned above.
September 09, 2020
Improvements Could Be Made
I am relatively young in terms of experience, and Cision Communications Cloud is the only product of its kind that I've used so far. At my past companies, media list management was all handled by an outside agency so I did not have visibility into their systems.
September 06, 2020
Cision helps busy PR and content professionals connect the dots
It's a similar product. I think Meltwater sells itself as being a bit more niche, but I have not found many significant differences between Meltwater and Cision. Meltwater's sales process is a very high pressure and their prices are inflated.
August 29, 2020
Cision Communications Cloud is Easy to Use
Cision's customer support was much better from what we read in reviews and it was one of the reasons it was selected. Critical Mention seemed to have a better and more streamlined user interface. The amount of features in Cision seemed better for our needs compared to some of the other products we looked at.
August 23, 2020
Three Cheers for Cision
The two programs were nearly identical—Cision was able to give us a better price. Moreover, the Cision database is much more robust, is more frequently updated, and has more impactful information thanks to the reporter notebooks tools. Additionally, Cision's customer service is leaps and bounds ahead of Meltwater.
July 22, 2020
Effective, but hoping for improved accuracy
We chose Cision because Meltwater was more expensive and its interface less suited to our needs and because Signal's functionality was too opaque and its application in our business context was unclear.
July 15, 2020
PR Strategy Success with Cision
There was one other product we looked at, but I don't recall what it was. Cision was so far ahead in terms of what it had to offer, that the decision at the time was a no-brainer for us. We've been happy with the product and we continue to learn and optimize our use as we fine-tune public relations efforts at our organization, which have gone from write a press release to - story placements, events, government relations and more.
While Zoho Social is significantly cheaper than Cision Communication Cloud, the limitations on both the overall length of time available to gather reports on, as well as the lacking of any and all earned media, makes the product fall victim to the old adage of "you get what you pay for."
July 07, 2020
Cision: an essential tool for any aspiring PR Pro.
I used Meltwater for a number of years and I felt like the database wasn't as good as Cision. Also, the salespeople at Meltwater were overly aggressive and unpleasant to work with. I've also used Muck Rack in the past, and while the media database is about as good, I didn't think it was as easy or as user-friendly as Cision.
June 18, 2020
A few thoughts on CISION
Score 10 out of 10
Vetted Review
Verified User
- Help a Reporter Out (HARO)
HARO has been a huge help in achieving important media placements and developing new relationships with reporters, producers, bloggers, freelancers and variety of other media. When your job is media relations, as mine is, it's all about making those connections and ever expanding one's reach, to promote the client's key players, Centers of Excellence, mission, etc.
June 17, 2020
Cision is the best
The ROI for Cision is better than Meltwater.
In truth, Meltwater's sales teams have always put me off. I used them for a short time and they weren't right for my organization then. I'm with a different company and I'm less sure now.
June 14, 2020
Cision is great for Traditional PR
We mainly use Meltwater for social and news listening. They listen on more social platforms overall than Cision.
Vocus PR Suite and Cision PR Software are very similar as Cision bought Vocus recently.
Cision is always the best for creating your "reporter Rolodex" in the modern age and Trendkite doesn't compete with that, but the reporting features are beyond what Cision can do. Meltwater's search feature is much more complex and the learning curve to learn the platform is much more complicated than Trendkite. The overall media monitoring is also superior and MUCH better for broadcast hits.
March 28, 2020
Cision Communications Cloud: Almost There
TrendKite is better in everything other than the media contact database.
- Meltwater News and Cision PR Software
For us, with a lot of staff who need to use the product without a lot of time to dig into very technical trainings on best practices for using the tool, Cision provided a great solution that was also received well by executives in our organization who love the reporting features.
March 25, 2020
Cision Communications Cloud Review
Talkwalker tends to pick up more mentions.
Other measurement platforms like Cision (before the TrendKite acquisition) and Meltwater are excessively expensive and, in my opinion, much less effective than Cision Communications Cloud (now with TrendKite).
March 24, 2020
Solid comms reporting platform
Honestly - the leading solutions are pretty similar. Cision backing will probably allow TrendKite to offer more than most over time.
March 12, 2020
Cision at a Glance
We've used Gorkana in the past, however, it was acquired by Cision. We've also used Meltwater which has a lot of Cision's core capabilities but at a lower price point.
Cision Communications Cloud is so much easier to use and the customer support is amazing. Meltwater is all about sales and not much about service.
February 26, 2020
Quite basic--Doesn't do what is sold
They were supposed to be integrated.
Score 3 out of 10
Vetted Review
Verified User