Overview
What is LogMeIn Rescue by GoTo?
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of…
Will Rescue from wasting time
I can work with it!
Rescue allows us to provide industry leading support for our clients
Expensive, but worth it
LogMeIn Rescue by GoTo
LogMeIn is Logical with COVID on the rise!
When you need rescuing, Who you gonna call??? I call LogMeIn Rescue by GoTo
Rescue has become a valued part of our team allowing us succeed without issue related downtime
it is good tool to use
9 out 10 Definitely Recommend!!
An easy way to track my science data
Good to some extent
It helps getting quick support from an …
Genuine Review from Tech Support
Rescue for Pharmacy Success
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Screen sharing (160)9.696%
- Over-the-Internet remote session (160)9.191%
- Multi-platform remote control (116)8.989%
- File transfer (150)8.686%
Reviewer Pros & Cons
Video Reviews
2 videos
Pricing
What is LogMeIn Rescue by GoTo?
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is AnyDesk?
AnyDesk Software in Stuttgart offers their eponymous remote desktop software, designed to provide resilient remote access even with poor network access.
Features
Remote Administration
Remote administration software is used to control a computer from a remote location.
- 9.6Screen sharing(160) Ratings
Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.
- 8.6File transfer(150) Ratings
Securely exchange files with remote computer without having to use email or FTP.
- 7.1Instant message(89) Ratings
Ability for administrator to communicate via instant message with remote user.
- 8.3Secure remote access with Smart Card authentication(27) Ratings
Establish secure remote connection via Smart Card authentication and Smart Card logon.
- 7.3Access to sleeping/powered-off computers(40) Ratings
Remote access and troubleshooting of out-of-band computers.
- 9.1Over-the-Internet remote session(160) Ratings
Establish secure remote connection with computers outside the network firewall.
- 7.1Initiate remote control from mobile(42) Ratings
Mobile application for remote controlling computers from mobile device (iOS, Android)
- 9.7Remote management of servers & workstations(68) Ratings
Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.
- 8.4Remote Active Directory® management(32) Ratings
Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.
- 9.8Centralized management dashboard(49) Ratings
Dashboard to facilitate management of users, permissions, licenses etc.
- 7.6Session record(113) Ratings
Ability to record session for training purposes.
- 6.9Annotations(41) Ratings
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
- 6.6Monitoring and Alerts(76) Ratings
Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.
- 8.9Multi-platform remote control(116) Ratings
Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).
Product Details
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- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is LogMeIn Rescue by GoTo?
LogMeIn Rescue by GoTo Features
Remote Administration Features
- Supported: Screen sharing
- Supported: File transfer
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Access to sleeping/powered-off computers
- Supported: Over-the-Internet remote session
- Supported: Initiate remote control from mobile
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Session record
- Supported: Annotations
- Supported: Monitoring and Alerts
- Supported: Multi-platform remote control
Additional Features
- Supported: Diagnostics
- Supported: Customization & Branding
- Supported: Unattended Machine Access
- Supported: Integrations, APIs & Mobile SDK
- Supported: Scripting
- Supported: Agent Collaboration
- Supported: Desktop Calling Card
- Supported: Customer & Predefined Support Channels
- Supported: Agent & Administrator Management
LogMeIn Rescue by GoTo Screenshots
LogMeIn Rescue by GoTo Video
LogMeIn Rescue by GoTo Integrations
LogMeIn Rescue by GoTo Competitors
LogMeIn Rescue by GoTo Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
LogMeIn Rescue by GoTo Downloadables
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(389)Attribute Ratings
Reviews
(51-75 of 181)- Connection with multiple devices at once
- User-friendly
- Option to add your own scripts
- Consuming resources of the system
- user friendly
- easy to gain remote access
- always available
- Pricing - I feel it is a bit high for as little as i use it
- possibly update the UI's to look more modern
- Allows for multiple users
- Allows control of the user's screen
- Handles larger user monitor resolutions
- Some clients find it difficult to download and run the file.
LogMeIn Get 'er Done!!!
- Indefinite connection time.
- Automatic reconnect after reboot.
- Transfer session to other technicians.
- Ease of use.
- Confirmation screens sometimes are hidden.
- System tries to logon to computer with LogMeIn account name. Would prefer to stop at the computer login since I sometimes have to use alternate accounts located on remote computer.
- Ability to hide console on remote system and set permissions on who can shut down remote client.
LogMeIn Rescue is the only remote product we want to use
- Ease of connection to client
- File Transfer
- Remote reboot
- Support for multiple monitors
- More feedback on client side for easier connection
- Lengthen time of link being live from 20 to 60 minutes
- spell check in chat window
LogMeIn to the Rescue everytime
- See and interact with UAC Prompts
- See and interact with all monitors
- Three easy ways for a technician to connect to a users desktop
- Transfer files
- I wish there was a way to communicate via voice within the app, like Teams.
- It would be nice if admins didn't have to log in every single time to get admin rights to the desktop.
- Sometimes the remote console box does not close when the user disconnects.
LogMeIn works well for me !
- Share screen with customer[.]
- Can control the mouse of customer remotely[.]
- I can invite other colleague to work together to fix customer issues[.]
- To find a better way to connect with Mac computer users[.]
Remote Life saver that needs some tweaks.
- System information
- Ease of creating several methods to get a support link to user[.]
- Toggle from screen to screen[.]
- Slow start up when launching app[.]
- Slow connection with client to support analyst.
- Requiring rights or permission to get a pc name/systems info[.]
LogMeIn to the RESCUE!
- Large variety of tools within the software for every situation.
- Easy to use software and control panel.
- Branding is customisable.
- Very reliable.
- Works really well with User Account Control comparing to some other products.
- No monthly licensing model. You commit to a 15 month contract for a single license.
- Support response times can be quite long.
- Quite expensive comparing to some other products on the market.
LogMeIn Rescue is great for remote support
- Easy remote access
- Secure remote access
- Easy to setup and deploy
- Seems like they change the program often
Ultimate remote access and support solution.
- Outstanding for secure remote support of user devices.
- Allows interaction with users using chat.
- Multiple sessions.
- Scheduled remote diagnostics.
- Helps you to troubleshoot and install applications remotely.
- Reports can be better.
- A bit complicated interface for beginners.
Strong contender but not perfect
- Remote access
- End user support
- Chat
- White labeling
- Integrations
- Ticketing workflow support
Simple and Robust Remote Control Tool
- Fulfill end-user service requests for software install.
- Fulfill end-user issues related to an application or software installed on the end-user's pc.
- Easy to use and improves end user experience.
- The Interface and options to chat are not that appealing for the end-user. Comparing this to Microsoft Teams.
- Add more functionality to record sessions.
- Integrate with ITSM Tools like ServiceNow or CA. For instance, a tech is working with the end-user on a particular request it would be a nice feature to have if the transcript is automatically added at the end of the session to the actual Service Request/Issue.
LogMeIn Rescue--great spur-of-the-moment support
- Quick and easy access to support
- Fast client setup and dial in
- Lightweight application that any device can run
- User friendly even for the most novice of users
- Perpetual running client starts up with the computer to make unattended access easier
- Pricing structure is pretty challenging for companies with small IT budgets
- Admin-level prompts disrupt the remote access capability
Connect Remotely when other programs fail, but watch out for the overly expensive subscription price!
- LogMeIn Rescue is great at connecting through hardware and software firewalls
- LogMeIn Rescue has great support for multiple platforms
- LogMeIn Rescue gives a nice smooth frame rate of the remote system
- LogMeIn Rescue's subscription price is VERY expensive (currently $108/mo + $37/mo for mobile access)
LogMeIn Rescue allows quick support to our customers!
- Workflow Integrations with API
- Customer support
- Ease of use by our customers
- Easy setup and access to user machines
- There are timeout limits which slows down the process
- Adding more techs to the session is not intuitive
- The UI can be improved
- Could provide more tech support reporting and features
Enterprise grade remote support software
- It supports wide range of mobile devices, PCs, and macs
- Comes with 1TB cloud storage
- Includes multi-session handling
- Facilitates collaboration between technicians and customers
- Allows rebooting and reconnecting without interruption
- Very expensive software starting at 108.25 USD per month
- Interface can be made more simpler to use
- Not suitable for small teams
LogMeIn Rescue - An IT Survival Tool
- Works with UAC very well
- Unattended installer is very handy for accessing systems when staff are not available to assist
- Provides a reliable and trusted means of connecting that people understand
- We sometimes get a little frustrated with the back-end system management for the unattended installer.
- Hotkeys for the drawing tools would be great - especially to clear them... - maybe they are there already, and we just don't know.
- Although it is not a fault of LogMeIn Rescue - it sure would be nice if the mobile side could see the actual screen of an iPhone to assist people. Android works very well.
Solid choice for a remote support solution
- Quick support
- Company branding
- Cloud based support
- Price
- Simplifying offering (mobile support)
Perfect tool when things have to be done remotely!!
- Multi-Session handling
- Session history & recording
- Active directory sync
- Overall administration
- Chat support
- LogMeIn Rescue ticks all relevant boxes for us
LogMeIn Rescue Works Great
- Easy to establish a secure remote connection
- Many options to remotely control a system from Mac to PC
- Transfer files, reboot and reconnect, view event logs
- It would be great if they offered a mobile console for end users so we could connect to clients on the go
LogMeIn Rescue review
- Easy to use
- Good support
- Well known product
- More expensive than others
- Upward learning curve
- Missing functionality that ScreenConnect has
LogMeIn Rescue is good for that on the fly remote session
- Secure access to remote machines
- Easy for users to connect to support
- Cost effective
- If Apple could give better access to mobile support
- If users could have option to forgo any confirmation screens at the onset of support
A Robust remote access software.
- Remote access
- Realtime chat
- Screen share
- It has problems with Apple computers
LogMeIn Rescue - Best ad-hoc support solution.
- File transfer
- Remote control
- Remote troubleshooting and analysis of computer stats
- Ease of multimonitor support
- File transfer used to be straight-forward, but is more cumbersome of late
- I would like to see all monitors of the user simultaneously launch upon connect