NetSuite in a small e-commerce company
- The fully integrated aspect of NetSuite is really what makes it an effective tool for us.
- Having the entire order process accessible by everyone has equipped us to be able to help customers in a way that differentiates us from our competitors. Anyone on our sales or customer service team has the entire customer record available to them, enabling them to address customer issues quickly.
- NetSuite's high level of customization is it's best strength as well as it's biggest hurdle. We've significantly customized NetSuite with workflows and automation around customer communication and supply chain management.
Cons
- We are using an older version of the e-commerce platform and it is not particularly user friendly. However, the pricing model & implementation process for NetSuite can be cost prohibitive for small businesses to upgrade.
- The high level of customization requires a lot of maintenance and a very specific skillset, so it has been difficult for us to find developers that can help us with maintenance and improvement on a cost effective basis. NetSuite customization is not for the faint of heart, but it's super powerful.
- The overall pricing model can be cost prohibitive, especially for smaller organizations that don't have an exceptionally sophisticated business model.
- Support is cumbersome and not particularly user friendly for non-technical business people.