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Sprout Social

Sprout Social

Overview

What is Sprout Social?

Sprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, and Zendesk. Sprout’s platform is used to simplify social publishing, engagement, reviews, analytics and listening…

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Recent Reviews

TrustRadius Insights

Sprout Social effectively addresses social media management and monitoring needs. Users utilize Sprout Social to schedule social media …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 27 features
  • Twitter (57)
    7.7
    77%
  • Content planning and scheduling (57)
    7.1
    71%
  • Real-time tracking (55)
    6.6
    66%
  • Facebook (59)
    6.3
    63%

Reviewer Pros & Cons

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Pricing

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Standard

$199 annual / $249 monthly

Cloud
per user/per month

Professional

$299 annual / $399 monthly

Cloud
per user/per month

Advanced

$399 annual / $499 monthly

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://sproutsocial.com/pricing/

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $249 per month per user
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Product Demos

Sprout Social Review Demo - Is This The Best Social Media Scheduling Tool

YouTube

How To Use Sprout Social - A Walkthrough Demo Of Sprout Social

YouTube

Sprout Social Demo 2023 | Sprout Social Review

YouTube

How to Use Sprout Social's Service Cloud Integration

YouTube
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Features

Listening/monitoring

Using complex keyword searches to surface insights from social media conversations.

7.4
Avg 7.6

Publishing

Scheduling posts to various social media channels and profiles from one interface.

4.9
Avg 8.0

Engagement

Engaging with customers and responding to comments and inquiries via social media channels.

6
Avg 8.1

Marketing

Using the software to increase customer engagement and grow customer base via social media channels.

4.7
Avg 7.7

Channel coverage/integration

Effective integration with social media networks, including the ability to monitor, publish and respond.

7.5
Avg 8.5

Reporting/analytics

5.9
Avg 7.9

Account management

Users can manage access to multiple social media accounts.

7.6
Avg 8.1
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Product Details

What is Sprout Social?

Sprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, and Zendesk. Sprout’s platform is used to simplify social publishing, engagement, reviews, analytics and listening for customers. Sprout also provides customer success and technical support, to deliver consistent value to all users. Any organization, regardless of size or industry, receives dedicated onboarding and quick implementation to realize value faster and minimize business disruption. Sprout invites potential customer to try a free 30-day trial at sproutsocial.com.

Sprout Social Features

Listening/monitoring Features

  • Supported: Boolean keyword searches
  • Supported: Filtering out noise/spam
  • Supported: Sentiment analysis
  • Supported: Broad channel coverage

Publishing Features

  • Supported: Content planning and scheduling
  • Supported: Audience targeting
  • Supported: Content optimization
  • Supported: Workflow management

Engagement Features

  • Supported: Automated routing and prioritization
  • Supported: Customer interaction histories
  • Supported: Bulk actions

Marketing Features

  • Supported: Lead generation
  • Supported: Content marketing

Channel coverage/integration Features

  • Supported: Twitter
  • Supported: Facebook
  • Supported: LinkedIn
  • Supported: Google+
  • Supported: Instagram
  • Supported: Pinterest

Reporting/analytics Features

  • Supported: Campaign success analytics
  • Supported: Real-time tracking
  • Supported: Competitor analysis

Account management Features

  • Supported: Role-based user permissions & privileges
  • Supported: Mobile access

Sprout Social Screenshots

Screenshot of Sprout’s social media publishing tools, used to schedule and post messages to Facebook, Twitter, Instagram, Pinterest and LinkedIn simultaneously from a single Compose window.

Sprout Social Videos

Bringing Customer and Business Insights Together with Tableau and Sprout Social
Customer Care with Service Cloud and Sprout Social
Sprout Social Employee Advocacy

Sprout Social Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish, French, Italian, Portuguese, Spanish

Frequently Asked Questions

Sprout Social starts at $249.

Hootsuite, Khoros Marketing, and Sprinklr Social are common alternatives for Sprout Social.

Reviewers rate Broad channel coverage highest, with a score of 8.4.

The most common users of Sprout Social are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(499)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Sprout Social effectively addresses social media management and monitoring needs. Users utilize Sprout Social to schedule social media posts, pull analytics reports, and monitor social media mentions. According to users who have been using the software for more than 2 years, it has helped them publish content on pages and profiles, schedule posts in different time zones, and monitor their social media effectiveness. The software is highly appreciated for its ability to increase efficiency and productivity in engaging with social media communities and mapping out online strategies.

One of the key use cases of Sprout Social is central monitoring of all social media accounts to ensure consistent branding and communications. Users have found it essential for managing multiple accounts from one platform, allowing them to maintain a unified brand voice across various channels. Additionally, Sprout Social has had a positive impact on marketing efforts by expanding advertising capabilities and enabling simultaneous content publishing.

Another valuable use case of Sprout Social is reporting and monthly metric analysis. Users rely on the software to track content performance, community growth, and overall social media effectiveness. It provides them with comprehensive reports that help in evaluating strategies and making data-driven decisions.

Moreover, Sprout Social helps users aggregate social issues, track responses, and ensure a clear voice from brands. It simplifies the process of categorizing interactions, engaging with customers, and responding to comments and direct messages. By streamlining these tasks, it saves users significant time when it comes to social media scheduling and analytics.

Users recommend Sprout Social for small businesses and non-profit organizations due to its ease of setup and robust reporting capabilities. It serves as a valuable tool for managing different strategies and campaigns by offering features like scheduling social media content, monitoring social feeds, and creating reports for all clients.

Sprout Social also caters to digital marketing agencies by providing centralized management of client's social media accounts, gathering analytics, and offering reporting tools. Its detailed analysis across all social channels makes it a preferred choice for agencies looking to track social progress and provide comprehensive reports to clients.

With its versatility, Sprout Social is used by universities as well to manage social media accounts for announcements, news, public relations, and marketing purposes.

Overall, Sprout Social proves to be an essential tool in managing social media by catering to a wide range of use cases. From scheduling content and engaging with customers to monitoring analytics and generating reports, this software simplifies the complex landscape of social media management.

Users commonly make the following recommendations based on their experience with the software:

  1. Integrate with Asana: Users suggest integrating the software with Asana to streamline workflow and enhance task management capabilities.

  2. Spend time exploring functions: Reviewers advise investing time in exploring and familiarizing oneself with the various functions of the software to fully understand its capabilities.

  3. Choose a company that treats customers well and aligns with goals: Users recommend selecting a software company that provides both a powerful tool and prioritizes customer satisfaction. They suggest finding a company that aligns with business goals and offers reliable support and service.

These recommendations emphasize the potential benefits of integration, the importance of understanding the software's functions, and considering customer-centricity when choosing a software provider.

Attribute Ratings

Reviews

(26-50 of 115)
Companies can't remove reviews or game the system. Here's why
Tanner Walters | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
On a basic level, Sprout is great as an organizational and scheduling tool for businesses with accounts across multiple social platforms. Even better, it's great as a listening tool so companies can be more strategic about what they're posting. While I haven't had as direct experience actually pulling insights myself, the information I've seen gleaned from the platform has been really helpful.
Esmeralda López | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
This platform is appropriate for companies that have different channels or accounts on social media. It is not the best option if your interest is in social media listening. For that purpose there are specific platforms or social media platforms with more functionalities for that.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Sprout Social is the perfect one-stop platform for all things social. If you're looking for high-level social management for a variety of social channels (not just Facebook or Twitter), or just in-depth analytics and capabilities for Facebook and Twitter, then this is the platform you should be using. Sprout Social has a smart, intuitive design that is easy to use (which is my big gripe with other platforms such as Hootsuite and Tweetdeck, which have a lot more going on in their interfaces). That said, if you are a smaller firm, or have less or smaller social needs, I might scale back to a smaller social software with less functionality.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Sprout Social is ideally suited for organizations posting in high volumes and across multiple social media outlets. Sprout Social allows users to post entirely from within one platform and schedule posts in advance, thereby saving significant time. For organizations only making occasional posts in one or two social channels, they may be better off posting directly within those social channels. It’s cost effective and, depending upon the outlet, allows for higher engagement.
Alexis Ramsey | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Sprout Social is incredibly helpful for a social presence that is smaller (under 100K in followers) since you may only have one or two platforms to monitor and engage with. If you are active on three+ platforms, Sprout Social might not provide additional insight that you can easily pull from native analytics. Additionally, given the multiple price points, there is something for everyone, but other software such as Union Metrics might provide more bang for your buck.
Meagan McKinnon | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our team manages multiple profiles on multiple social platforms, so Sprout was a gamechanger for us. We don't have a "community manager" at our company either so when you think about a village/team of people handling social responses and engagement, everyone needs to be able to converge in one place, see historical activity and replies, and be able to maintain that brand voice. If you only have one simple profile to worry about or you don't care much for reporting/analytics, you likely don't need Sprout.
Todd Terwillegar, Content Marketing Certified | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Sprout is great for marketing departments looking to watch their brand and promote their blog. It's especially good for single person posting. I don't see it working well for larger teams and collaborating real time as there isn't a great way to see who is tackling what. You can assign tasks or grab them but it would be great to see who is clicking what or a chat feature perhaps?

The dashboard could also use some help to show more about the brand, perhaps specific keywords we watch. Or trends across social platforms that we might care about.
Nate Casimiro | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it strictly to save time and efficiently create reports and graphs that can be dropped onto slides or in department reports. It's a huge time saver and worht the $40 a month, but also we could populate these manually at zero cost if we wanted to. It comes down to bandwidth and how much time you want to spend on something versus the cost. On an agency level, this would be exponentially helpful, but if you are using the tool for yourself, it may not be necessary.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I would highly recommend Sprout Social to anyone. One of our C-Suite executives wanted metrics on our social media strategy. He knew social media was important but didn't know how we should go about it. I was able to build a few reports for him and was able to show him we were on the right track, focusing on the right goals, and that we had to stay the course. Showing the ROI of social is always difficult. Being able to show executives analytics in an easy to understand format always helps.
October 15, 2019

Sprout helps!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
It's pretty easy to use and a good starter platform. Feedback I have received from our marketing & PR teams is that they wish there was a little more functionality around campaign development. For our Customer Experience team, it works pretty well and it's nice to have a dashboard that consolidates all social media feeds in one place.
page V | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Sprout Social is suited for teams that want to publish, monitor, and track social media that have few social accounts (but like data) or for large teams that don't have a lot of cross-platform usage needs (ex: You only do social media management as a service and don't pay for automation, social media marketing software, billing software, etc.)
Kelcey Zacarese | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Sprout is best when needed for general reporting metrics - especially for brands or agencies who are working with only organic or unpaid content. Since Ads Manager is typically used for all paid reporting, this is either best for organic only reporting, or a comprehensive overview of how your paid + organic content has done.
Sylvia Flores | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Sprout Social is straight forward and intuitive which is great as you don't need to learn a new language to operate it. Like other monitoring tools, you can schedule and monitor your social networks in one place, while collaborating with team members in a single view. It also analyzes your engagement so you can optimize your communications. As a business, you have to have a tool like this. That being said, it's expensive in comparison to say, Hootsuite or Buffer. So, a cash strapped small business is not going to love that $100/mo pricetag for the basics.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
For organizations with multiple social media accounts and teams with more than 10 people, it would be a good decision to use Sprout Social. If there are only one or two social media accounts, then Sprout Social might not be the best option based on its price.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We can track campaigns, usage and best practices. This isn't something to just brainstorm ideas off of, it can be used like that to a degree, but it's more to understand how social media campaigns work (and who likes what campaign the best). It's better for understanding demographics and usage.
Alejandro Matheu, MD, MBA, MSc in Digital Marketing | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It's well suited for medium to large companies. For small companies, it’s a little bit expensive, but if you can afford paying it... it will be very useful.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • We schedule reports to go to our clients on monthly basis.
  • We analyze our content performance and track campaigns (using content tags).
  • Our social media community management got way better after our team adapted to the single stream inbox.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Great for small to medium-sized teams with a reasonable enough budget to fund the investment in SS. Best for brands looking for a strong Twitter presence, ideally, a social presence focused more on interesting text-based content, as opposed to brands with more visual and varied forms of media.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
If you are an agency or run a large social team, Sprout Social is perfect. For a single man shop, it is too robust and expensive to turn an ROI unless you are a social media die-hard. I would also recommend this to any organization that is working with an agency to run social. You can keep your hand on the pulse, assign tasks and keep the entire engagement in an easy to manage interface.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Sprout Social is an incredible free tool with limitations. If you're looking to have a more powerful social management platform, there are definitely better alternatives. For quick, simple engagements, Sprout Social is probably most ideal.
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