Overview
What is SurveyMonkey?
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer…
Best Survey Tool
Awesome Survey Tool!
Only 2 devices per account?!
Survey Monkey is a great surveying software for small businesses
Utterly Pointless Product
[In My Opinion, I Think They're] Frauds - [I believe You Should] Be Careful [of] the Renewal Conditions
And the SurveyMonkey says........
Survey Monkey is a great way to have consistent feedback from diverse populations
Survey Monkey, Fast, Simple, Convenient
Super Easy Survey Creation
SurveyMonkey, easy and fun enough for a monkey.
SurveyMonkey is a great value
SurveyMonkey is Worth Trying
SurveyMonkey - simple and user-friendly
SurveyMonkey Review
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Response tracking (73)9.696%
- Standard reports (73)9.595%
- Multiple question types (74)9.191%
- Survey templates (71)9.191%
Reviewer Pros & Cons
Pricing
Team Advantage
$25
Team Premier
$75
Standard Monthly
$99
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $99 per month
Product Demos
SurveyMonkey
Transformation ai SurveyMonkey Integration Demo
Surveymonkey demo video
Features
Survey Format & Appearance
Features related to the type, look & feel of surveys.
- 9.1Survey templates(71) Ratings
Includes a selection of pre-made survey templates for different types of surveys.
- 5.9Themes(64) Ratings
Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.
- 9.4Custom logo/branding(63) Ratings
Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.
Survey Content
Features related to the content (media, question types, answer types, etc) of surveys.
- 8.2Changes to live survey(58) Ratings
Users can make changes to live surveys after they are published.
- 9.1Question design help(68) Ratings
Includes educational material about question design for research, such as tips, recommendations, and information about best practices.
- 9.1Multiple question types(74) Ratings
Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.
Survey Logic
Features related to survey flow, or the logic that directs survey question order.
- 7Survey logic flexibility(68) Ratings
Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.
Survey Reporting & Analytics
Features related to reporting & analytics for survey results.
- 9.6Response tracking(73) Ratings
Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.
- 9.6Data export(70) Ratings
Data collected within the tool can be exported to another program for additional reporting/analysis.
- 9.5Standard reports(73) Ratings
Includes canned reports that allow users to generate and share accurate survey results.
- 9.6Custom reports(60) Ratings
Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.
- 9.1Analytics(61) Ratings
Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.
Survey Administration & Security
Features related to administration & security for survey tools and data.
- 9.5Access controls(63) Ratings
Administrators can limit users’ ability to access data and edit content.
- 9.6Compliance(54) Ratings
Supports privacy compliance and confidentiality standards, such as HIPPA.
Survey Distribution
Features related to the distribution of surveys.
- 9.4Vendor-offered crowdsourcing(29) Ratings
Vendor offers access to an audience or panel of respondents.
- 9.6Respondent restrictions(42) Ratings
Users can place restrictions on who can participate in surveys or how many times the same person can complete a survey.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is SurveyMonkey?
According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.
SurveyMonkey Features
Survey Format & Appearance Features
- Supported: Online surveys
- Supported: Paper surveys
- Supported: Survey templates
- Supported: Survey library
- Supported: Themes
- Supported: Custom logo/branding
- Supported: Single page survey
- Supported: Progression bar
- Supported: Responsive design
Survey Content Features
- Supported: Multimedia content
- Supported: Drag-and-drop editor
- Supported: Changes to live survey
- Supported: Question bank
- Supported: Question design help
- Supported: Multiple question types
- Supported: Matrix questions
- Supported: Translation/multi-lingual
Survey Logic Features
- Supported: Survey logic flexibility
- Supported: Response requirement/validation
- Supported: Skip logic
- Supported: Conditional questions
- Supported: Question branching
- Supported: Piping logic
- Supported: Randomization
Survey Reporting & Analytics Features
- Supported: Response tracking
- Supported: Data export
- Supported: Real-time results
- Supported: Standard reports
- Supported: Custom reports
- Supported: Visualizations
- Supported: Analytics
Survey Integrations Features
- Supported: CRM Integration
- Supported: Social media integration
- Supported: E-commerce integration
Survey Automation Features
- Supported: Notifications and alerts
- Supported: Calendar/scheduling
- Supported: Follow-up emails
Survey Distribution Features
- Supported: In-tool invites
- Supported: Email distribution
- Supported: Cross-channel distribution
- Supported: Anonymous responses
- Supported: Vendor-offered crowdsourcing
- Supported: Unlimited questions per survey
- Supported: Unlimited responses per survey
- Supported: Respondent restrictions
Survey Administration & Security Features
- Supported: Multiple users
- Supported: Access controls
- Supported: Compliance
Additional Features
- Supported: NOTE: Features vary by plan. See details here: https://www.surveymonkey.com/pricing/details/
SurveyMonkey Integrations
SurveyMonkey Competitors
SurveyMonkey Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Mobile Web |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(1062)Attribute Ratings
Reviews
(1-25 of 38)- Easy to use interface.
- Robust design features for survey variations.
- Great free plan.
- More customization for forms colors/design on free plan.
- Analytics and reporting could be revamped.
- UX could be improved.
[In My Opinion, I Think They're] Frauds - [I believe You Should] Be Careful [of] the Renewal Conditions
- Building a question
- [I believe that the] renewal conditions [could be done differently].
- [I think that the] survey functionality beyond the questions [is] archaic and dysfunctional.
- [In my opinion, the] graphs are rudimentary and are not usable when presenting results.
- Makes it simple to use, answer questions and submit the answers.
- Provides good generalizations according to the feedback received.
- Is a simple way of accumulating opinions about a variety of topics while not being too invasive.
- Provide some ways to remedy the data accumulated by the administrator.
- Making the questions more engaging with a gif or an image to encourage usage.
- Keeping the surveys to a minimum of 3-5 main questions is needed in order to reduce the likelihood of non-participants.
This software would be less appropriate in a setting where questions from only a few individuals are taken, making it easier to tell which person likely answered which survey.
SurveyMonkey, easy and fun enough for a monkey.
The surveys are both easy and fun to build on SurveyMonkey. With simple 1 to 10 scale question, multiple choice, short answers, and more the process of building a survey is very fluid. This translates well for a product that any type of individual without computer experience could easily compete.
- Quick surveys
- Detailed feedback
- Engaging
- Easy
- Fun
- Entertaining
- Data
- Information
- Better marketing to consumers
- Custom URL's
- Consumer login to see their surveys
While you can get a sense of a Net Promoter score based on 1 to 10 responses , I wouldn't recommend this being used to rank a company.
Easy to use software to build surveys, quizzes, internal 360 reviews, and much much more!!
- SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
- I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
- The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
- I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
- I would like to have more customizable options for branding it to our hospital colors. Some survey options allow you to enter html color codes. SurveyMonkey allows you to change colors and you have to pick from selected options.
- Embedding the surveys into a webpage, like WordPress is not as seamless as other services.
Global leader in online survey projects
- A wide question bank that offers customization questions of different types such as market research, customer satisfaction, employee feedback, demographics etc.
- The surveys can be customized to match our brand by adding the company logo, company name and images.
- One handy URL to collect responses from millions of respondents.
- More options to customize the look of the surveys for a full custom branding
- They should be able to offer live support within their site for faster communication with users.
SurveyMonkey takes the cake
- Design themes are user friendly
- Logo customization is a plus
- Ability to create a custom template is advantageous among 11 different offices
- Provides more dynamic collaboration
- Free plan could offer a bit more so users can see the benefit to go with a premium plan
- More survey templates
Quick, easy insights
- Quick.
- Easy.
- User friendly.
- Security - I haven't spent much time exploring their security, but by default would not put sensitive information in any of the surveys.
- Notifications - I think the logistics of setting up notifications as a survey creator are a little clunky.
SurveyMonkey: Full survey lifecycle at its finest!
- Allows users to build surveys, including custom survey questions and/or survey templates for common applications.
- Provides a wide variety of distribution methods and means of collecting answers.
- Provides comprehensive results including graphs and diagrams that help interpret the results.
- Friendly reminders to help target audiences complete their survey.
- Customized survey forms that can include company branding/style.
- Wide variety of survey methods/question types (i.e. scale of 1 to 10, multiple answers, etc.)
- Simple surveys are free to design and deploy, but more sophisticated options require payment.
- Intuitive survey-building interface with many possible question types
- Allows to pay for targeted survey respondents if you don't have audience already
- Multiple methods for distributing services, makes easy to disseminate
- Not enough on the design-customization side to fully brand surveys in the way you'd always want to
- Pricing models are not always well-fitted to business needs or company size
- Customer service can be subpar
- It is fairly affordable with respect to the features it offers.
- I can create as many survey quantities as I want without limitations.
- It also provides a wide variety of tools to configure and customize forms, with several languages available, predesigned templates and different text formats that make the experience more comfortable.
- It has a limitation in the integrations of applications.
- It needs a more interactive interface, its structure is somewhat boring.
- The file formats that can be added to surveys are few.
SurveyMonkey? I don't see why not
- It does a great job by tailoring what you use it for, whether it's in college to do a survey for a project, see what the team wants to do for activities in the workplace, or even propose a new change to the company and get an idea of how people will react to this.
- I love that the answers provided by the users remain anonymous, this allows you to get an accurate answer.
- SurveyMonkey can be used in so many ways and I think so many people can use it for a variety of reasons, it'd be interesting to see how else they can grow into a new space.
- When waiting for results, since it is anonymous it doesn't tell you who has not completed the survey. If there was a way for it to constantly be in your inbox to prompt the person to complete it quickly, that'd be great.
- We have used SurveyMonkey to play superlatives in the office. For example, you can ask any question and then throw the names of your work colleagues as the options and then everyone will have to pick who they think fits that superlative. This makes for lots of fun!
- We use it when deciding what type of activity our team would like to do at work outings.
- I've also used it in the past for miscellaneous college projects.
Wonderful platform with lackluster support
- Lots of question types and customization.
- AI to rate your survey quality.
- Bad support.
- Lack of white labeling regarding domain names.
My survey monkey experience hangs well
- Accessible
- Simple
- Free
- Shareable
- Convenient
- Discrete
- Uploading mp3 files for surveys.
- Video and photos for surveys.
- More survey tutorials.
For all your questioning needs
- Easy to create surveys.
- Users can complete on any device.
- Question types are clear and easy to navigate.
SurveyMonkey Saves Time & Saves Sanity
- Intuitive Survey design
- Data Collection
- Survey Distribution
- Would be nice to have some more customization options
- More data field yypes
- More security options
It can do all we need in our surveys and more. Worth using if surveying is important in your organization.
- Easy to build from scratch, the wizard approach takes you through steps.
- Easy to collect answers: a really easy way to distribute the survey as needed.
- Quick analysis as responses are sent because managers want 'early results,' so having the statistics nicely ready right away is good.
- UI is too loaded; there's a mix of the functions, "added value" info (like tips and benchmark data) and upgrades offered.
- Speed of the site could be better. Not that it is extremely slow, but if work a lot with the site, it might be painful.
- Although the wizard approach for building surveys A-Z is great, it would also be great to have a shortcut to build and send short "quick and dirty" surveys.
You Will Be Bananas for SurveyMonkey!
- Ease of use.
- A wide variety of question types.
- Can easily import email addresses.
- The basic plan eliminated the option to export data. This should be free.
- There needs to be a more cost-effective option for small businesses.
The best way to create surveys
- It is very easy to create and modify surveys, you just have to make some clicks to be able to configure it and give it a personal touch.
- The program tabulates and gives results automatically, so you should not break your head to create graphics.
- If you are looking to make some simple surveys, you can use the free version without problem, which is really good since not everyone has money to invest in these programs.
- Nothing in particular.
Survey Monkey in the Hospital world
- The options for question-types.
- Reports for data-gathering.
- QR code.
- Logic questions are not as user-friendly.
Serves the Basic Needs of Most Businesses
- SurveyMonkey makes it really easy to create surveys and structure different questions. There's a good variety of different question types to select from.
- The workflow of the survey builder makes a lot of sense and is very user-friendly. You don't need to be super tech savvy to use the platform.
- I've been impressed with the reporting features that SurveyMonkey provides. It has multiple chart types to select from to view the survey responses. It also lets you export all the results as a CSV.
- The design capabilities in SurveyMonkey are pretty limited. The templates they provide aren't great.
- The survey logic flow could be better. If you want to use conditional logic in your survey you need to have all questions on their own pages. I prefer Qualtrics in this sense.
- A lot of the main things you need require an upgrade, such as adding a logo to the survey. So any brand hoping to use SurveyMonkey will definitely need to upgrade their plan.
SurveyMonkey is not for businesses that need to do more in-depth and complex research. In this scenario, a platform like Qualtrics would be much better suited. SurveyMonkey's features and capabilities are too basic to meet these needs.
Surveying Customers
- A strength for SurveyMonkey is that it is very user friendly. If one should become stuck in an area, the guides that are provided work nicely.
- Allowing for a large number of participants to be mailed at once is a huge plus.
- Being able to offer providers a link directly, being FB friendly, is a HUGE plus for our business.
- I truly feel there is room for improvement around the cost associated with an account. We are a 100% nonprofit, do not raise any type of funds, operating solely on a grant. Providing a deep discount for nonprofits like myself would get you further word of mouth than a review.
Surveys with Survey Monkey
- Easy to create an account and set up your survey
- Provides options for survey responses
- Easy to share survey for responses via emails
- Anonymous responses can be collected
- Free version works well for basic creating survey, collection of data and analysis
- You can track the progress of the survey
- Exporting data in the free version
- Does not allow collaborations
- Questionnaire is limited to 10 questions
SurveyMonkey is a Leader.
- So simple.
- Quickest way to create surveys.
- Friendly customer service.
- Extra question types would be nice.
- Features leads to add graphic stuff like videos.
- There is no way to change your font type.
My experience with SurveyMonkey
Surveymonkey is used by several students because of its ease of use. So support is hardly needed from our support department. Teachers and professors mostly use another application for surveys and examination.
Focus on privacy is an issue. In the free account, SurveyMonkey privacy is not guaranteed. In those cases, our company suggests using the business application for surveys.
- Create new surveys.
- Layout is pretty good.
- The different question types make a survey more beautiful.
- For more depth, more questions should be available in one survey.
- Also for more depth, more question types should be available.
- The limit of survey responses should be higher.